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Reviews of Jackson's Hotel & Leisure Club

4 out of 5
Jackson's Hotel & Leisure Club
Main Street, Ballybofey, Co. Donegal

Reviews

7.8

Good

Rating 10 - Excellent. 131 out of 377 reviews" "
Rating 8 - Good. 129 out of 377 reviews" "
Rating 6 - Okay. 61 out of 377 reviews" "
Rating 4 - Poor. 37 out of 377 reviews" "
Rating 2 - Terrible. 19 out of 377 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely and the hotel and my room was very clean. I'd definitely stay there again. The restaurant is great too. I hughly recommend them.
Stayed 3 nights in Oct 2023

10/10 Excellent

Dwyer

Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best bed ever
One night stop only A bit tricky to find as turn off from main road very tricky Staff lovely and food filled a gap though was not up to standard....spaghetti with chunky vegetables....should have diced em then it would have gone down a treat.
Stayed 1 night in Sep 2023

8/10 Good

lorna

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Pleasant
Nice meal, friendly, helpful staff. Rooms were a bit dated by spacious, bathroom very dated and in need of ungrade
Stayed 1 night in Jul 2023

8/10 Good

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, hotel staff very helpful. Great garden area. Annoying having no wi-fi in bedroom.
Stayed 6 nights in Jul 2023

10/10 Excellent

Kathleen

Stayed 2 nights in May 2023

6/10 Okay

Norman

Liked: Cleanliness, property conditions & facilities, room comfort
No breakfast
Stayed 1 night in May 2023

8/10 Good

Ann

Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Mark

Stayed 2 nights in Apr 2023

8/10 Good

Adelaide

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reunion gathering of nursing friends
Great experience. Great food Close to shopping
Stayed 2 nights in Mar 2023

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Jackson’s hotel St Patrick’s night
We had a lovely time here the kids enjoyed the pool and the food was fantastic 200 euro for six for dinner the only thing was the room I was in was very hot and we couldn’t cool it down but it was only for one night but overall an excellent experience
Stayed 1 night in Mar 2023

8/10 Good

Jill

Stayed 1 night in Mar 2023

2/10 Terrible

annmarie

Stayed 2 nights in Feb 2023

8/10 Good

Claire

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for a few nights on a work trip. The room was lovely and the restaurant has a good selection of food. There were some problems with internet access one evening, but Caroline was amazing and went over and above to sort out the problem for us. She was brilliant.
Stayed 2 nights in Jan 2023

6/10 Okay

Mary

Liked: Cleanliness, room comfort
Disliked: Staff & service
A little underwhelmed
On the plus side, food in the bar was good, tasty and well presented. The room was comfortable and clean. However, service was somewhat hit and miss. Some of the staff were rather abrupt and unfriendly. I feel that the place could be better organised, and could probably do with a decor update too. Not sure if I would call it a 4 star experience, even though we paid a 4 star price!
Stayed 2 nights in Jan 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Catherine

Stayed 1 night in Sep 2022

6/10 Okay

jennifer

Travelled with group
Liked: Cleanliness, staff & service
The elevator wasn’t working and the rooms were uncomfortably warm
Stayed 1 night in Sep 2022

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Joan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

Sharon

Liked: Staff & service, room comfort
We had a lovely stay at Jackson I’ve stayed a few times and like the hotel The room I had this time the bathroom was a bit below standard toilet seat was broke, shower rail was rusty I have had better rooms Thanks
Stayed 1 night in Aug 2022

8/10 Good

Jordan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Restaurant served up some great food and pints. The staff were fantastic. Only issue I had was the elevator was broken and I was traveling with someone who is disabled.
Stayed 1 night in Jun 2022

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was exceptionally clean , spacious and extremely comfortably . Everything you could possibly ask for . Reception staff are friendly and extremely helpful especially Caomihe and I think it was Lindsay the other reception staff member .
Stayed 1 night in Apr 2022

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

4/10 Poor

Declan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I didn’t like the fact we booked a meal in the restaurant for 8.15.We we’re called in and seated at this time got our drinks and about 5 minutes later we ordered .At 9.20 the waiter who took our order came over and asked if we were ok into which I replied we’re starving.He couldn’t believe we still hadn’t our food . Then around 9.30 we finally ate .Food was beautiful . Then we went back to our room which was room 135 .The music started playing and it was so loud my child couldn’t sleep and could we .Then the noise outside our window of people leaving the hotel was awful.To make matters worse went for breakfast this morning after a sleepless night and it was awful.Went in was took to our seat asked did we want tea or coffee and toast.We said tea and toast.So we went to get our fry o by the way no bacon .We went back to our table after asking 3 workers for tea and toast finally a girl came when our food was half eaten as we couldn’t wait to get a cup of tea.Didnt even finish our breakfast as we had enough.Wont be back in a hurry. So disappointed as we traveled so far for a nice Easter break .Thank God I didn’t stay 2 nights .We haves stayed in many a hotel and this was such a waste of money.
Stayed 1 night in Apr 2022

10/10 Excellent

Joanne

Stayed 1 night in Mar 2022

10/10 Excellent

Andrew

Stayed 1 night in Mar 2022

10/10 Excellent

Tom

Stayed 1 night in Feb 2022

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

BRENDAN

Stayed 1 night in Feb 2022

4/10 Poor

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel was very nice, but the bedroom was more like a 1star. The toilet door did not lock and when you got the toilet to close it just popped open, no privacy. The shower had no pressure, the extraction fan did not work. They should have a shaving mirror in the bathroom as the lighting was not good and the big mirror in the bathroom was to far away to a good shave. There were broken and cracked tiles in the bath and right beside the controls of the shower. I was really disappointed with this so call 4 Star Hotel I did take alot of photos of the pitiful bedroom i do believe, because we booked the Jacksons Hotel online through Expedia breakfast was not included i did complain the day we were leaving. This so-called 4 star hotel then took 2 drinks of our total bill. Very disappointed customers.
Stayed 2 nights in Jan 2022

10/10 Excellent

Miss

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our experience was amazing, we couldnt fault it at all, all the staff were very accommodating and it really felt like a break for us even though we had 2 kids under 2! We have booked to go again for Easter we were that impressed
Stayed 2 nights in Jan 2022

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jackson's hotel
Lovely hotel lovely location beside the river finn nice walk just across the river food was nice and a good price and entertainment on each night will definitely be back
Stayed 2 nights in Jan 2022

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2022

8/10 Good

Sinead

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real review
All good, easy found, very nice room and great food
Stayed 1 night in Oct 2021

10/10 Excellent

Arlene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay definitely with a visit.
Fantastic experience all around & I will definitely will be returning.
Stayed 1 night in Oct 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Rooms are spacious and clean, telephone wasn’t working so had to walk down to reception if needed anything. A lot of residents walking around in common areas not wearing masks made us very uncomfortable, we did bring it to to staff attention it seems unfair to elder or vulnerable people that masks were not being worn, far too many people eating and drinking in bar with no social distance
Stayed 1 night in Aug 2021

8/10 Good

Fiona

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Family from Ireland
Enjoyed our stay at Jacksons. Staff were very helpful. Food was exceptional and would highly recommend. Rooms were clean but some of the furniture was dated. Would stay again.
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was centrally located and handy for all activities in the surrounding area. We were in the older part of the hotel and the fixtures and fittings were showing signs of wear and were a bit dated.
Stayed 3 nights in Aug 2021

8/10 Good

Mahesh

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

8/10 Good

Lawrie

Liked: Cleanliness, staff & service, room comfort
Jacksons Ballybofey Co.Donengal
We had a great stay at Jacksons' the staff were super friendly 'helped out were ever they could. Although the room was a bit tired the bed was comfy, there are tea making facilities but no tea was provided you had to ask at reception for tea coffee etc. The location ideal for Donegal and Letterkenny. Ballybofey is a nice little town and has good selection of shops,bars resturants takeaways.Would reccomend staying at Jacksons.
Stayed 4 nights in Aug 2021

8/10 Good

Adam

Stayed 1 night in Aug 2021

10/10 Excellent

Mrs

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice break
Nice break
Stayed 2 nights in Aug 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Lovely hotel stayed for 2 nights the room was nice but way too warm no air conditioning didn’t get much sleep
Stayed 2 nights in Aug 2021

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will return!
First time staying in Jackson's and it won't be the last. All the staff we encountered during our stay were very friendly and welcoming. The hotel looks great and our rooms (in the new part of the hotel) were very clean and covid precautions taken very well. Got slot booked for pool and we all enjoyed it, just 5 of us in total. Jacuzzi and sauna open as normal. Given tools at pool reception. Breakfast was lovely but can get little busy if you leave it later. Had to queue for cold/juices, separate queue for hot food but they brought tea/coffee and toast to table. Had lunch in the restaurant and all 5 of us got something different and all really enjoyed it, great quality. Free parking on site was great. Not a lot in Ballybofey itself but it was a great base to explore Donegal. Check out Assaranca waterfall near Ardara, worth the trip! Looking forward to next trip!!
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location,great room overlooking river Very friendly and efficient staff, nothing any bother. Great price for the accommodation Very peaceful break from the city Would definitely return anytime
Stayed 2 nights in Jul 2021

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jul 2021

8/10 Good

Kieran

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Jul 2021