Sun deck

Reviews of Hotel Hanseatischer Hof

4 out of 5
Hotel Hanseatischer Hof
Wisbystr. 7-9, Lübeck, SH

Reviews

8.4

Very good

Rating 10 - Excellent. 220 out of 581 reviews" "
Rating 8 - Good. 269 out of 581 reviews" "
Rating 6 - Okay. 66 out of 581 reviews" "
Rating 4 - Poor. 20 out of 581 reviews" "
Rating 2 - Terrible. 6 out of 581 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Peder

Stayed 1 night in Aug 2022

4/10 Poor

Camila Gracia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The wifi doesn’t work!!! It is a must in a Hotel nowadays. The facilities inside the room could be more: kettle, tea, etc.
Stayed 1 night in Jul 2022

8/10 Good

Nelson

Stayed 2 nights in Feb 2022

10/10 Excellent

Jorma

Liked: Cleanliness, property conditions & facilities, room comfort
Very comfortable hotel
We arrived late (22:30), night portier did not speak English but everything worked out well. Our room was superb, 60 m2 suite. Pity we could benefit of it so much, because of our short stay. Excellent breakfast with all German bells and whistles. Hotel is big, so breakfast room was very busy which was a bit uncomfortable in times like these.
Stayed 1 night in Sep 2021
Response from Chris Rebehn on 5 Oct 2021
Dear Jorma, thank you very much for your friendly review. We are delighted to hear that you enjoyed your stay with us this much and are hoping to see you again very soon.

8/10 Good

A.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel near city center
Clean big hotel near City center, friendly staff. Pity everything closed down in hotel
Stayed 1 night in Apr 2021
Response from Chris Rebehn on 27 Apr 2021
Dear Guest, we are very happy to hear that you enjoyed your stay with us. It pains us to have our services reduced to an absolute minimum, but remain hopeful that we will be able to offer our full range of products again very soon. Greetings from Lübeck, Chris Rebehn Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and pleasant,A .
Stayed 1 night in Oct 2020
Response from Chiho Yoshimura Front Office Agent on 20 Dec 2021
Dear Guest, thank you very much for your fantastic feedback. We are all very happy to hear that you enjoyed your time with us and are looking forward to your next visit.

10/10 Excellent

Bahar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended.
A great Hotel to stay. The sauna pool and other services is great.
Stayed 1 night in Jul 2020
Response from Best regards, Chiho Yoshimura Front Office Agent on 20 Dec 2021
Dear Guest, thank you very much for your fantastic feedback. We are all very happy to hear that you enjoyed your time with us and are looking forward to your next visit.

8/10 Good

Niels

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2020
Response from Best regards, Chiho Yoshimura Front Office Agent on 20 Dec 2021
Dear Guest, thank you very much for your fantastic feedback. We are all very happy to hear that you enjoyed your time with us and are looking forward to your next visit.

8/10 Good

Chris

Travelled with family
Liked: Property conditions & facilities
Short break in Luebeck
Handy location near station. Short walk into centre. Bar was never open, staff were reasonably friendly. Rooms dated for the price of the stay. Nice breakfast
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Convenient location
The hotel is in a pleasant area only a few minutes walk from the station and only a few minutes further from the town centre. The public areas are very nicely maintained, but the room is starting to show it's age. The breakfast was nice and the breakfast staff were very friendly. I originally booked for single occupancy (on admittedly a non-cancellable rate which was reasonably priced though not a bargain). My wife later decided to join me and I when asked to have the same room for dual occupancy was charged 45 euro per night (which seemed quite expensive for an extra breakfast and towel)
Stayed 2 nights in Oct 2019

10/10 Excellent

Carl, Oppenheim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Spacious and comfortable bed, good nights rest. Enjoyed the time at the pool, and breakfast was delicious with chef to make order omelettes. Definitely would stay here again with my family.
Stayed 1 night in Sep 2019

6/10 Okay

Per

Liked: Cleanliness, property conditions & facilities
Kids restricted Hotel !
Went on a family trip and the kid wanted to enjoy the swimming pool. The swimming area is only open 1 hour per day! 10-11 and checkout is 11 so in best case you have 30min of swimming for the kids to follow the rules. Please inform on your website that the swimming area is restricted by age. We would never chosen this hotel if we knew this. Parking is 15 Euro extra per day and the surrounding area is not so nice. But personnel and breakfast was good
Stayed 1 night in Jul 2019

10/10 Excellent

Endre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean modern hotel, not much around. The wifi ran out by the time I got to my end of the hotel.
Stayed 1 night in Nov 2018

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality for high price
Location is fine even if a walk to City center is 20+ minutes. Therefore, the price of the hotel is high.
Stayed 1 night in Sep 2018

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En route home
Only stayed for one night en route home from Sweden but its quite an impressive hotel. The receptionist was very welcoming and the room very spacious and clean with a comfortable bed. I used the bar and restaurant facilities, both of which were very professional, beer excellent and so was my dining experience. If I happen passed that way again I shall be staying there again.
Stayed 1 night in Aug 2017

10/10 Excellent

Julien, Montreal, Qc, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel un Lübeck
Did not plan to stay in Lubeck but had to atop there a night. This hotel was very good, calm with a nice breakfast in the morning. Woild go again.
Stayed 1 night in Jun 2017

6/10 Okay

Carol

Liked: Property conditions & facilities, room comfort
Nice hotel, but not suitable for families
This hotel is quite a distance walking from the centre of town, though it is close to the train station. When booking this hotel, I compromised on the distance from town because the hotel has a pool and I was looking forward to taking my children swimming. Unfortunately when we arrived there, we discovered that you have to be over 16 to use the pool. This was very disappointing, as my children had been looking forward to swimming there for months. For that reason and others, I would suggest that this is not a suitable hotel for families. It is awful for children to see a pool but know they can't use it. For a couples or friends week-end get-away though, it would be perfect. On the plus side, the breakfast was very good, with a lot of variety. The room had a nice bath too. Service in general was mixed.

10/10 Excellent

chris, grantham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the centre - very impressed
near the railway station and the sights. Large, quite spread-out hotel (found it difficult to locate the actual entrance on arrival..) Helpful staff who spoke excellent English. Very nicely appointed rooms and the breakfast was to a good standard. Would happily stay again

8/10 Good

Thomas, Vasteras

Liked: Cleanliness, property conditions & facilities, room comfort
Pay extra for free parking
Nice hotel a little bit offside. Very nice rooms. Pity we came to late to use the spa. In the booking it said "parking free", this means 8 € when you check out even if we followed the signs "only for hotel guests". The guy in the reception showed no interest to discuss this additional charge.

10/10 Excellent

Carole, Chapel Hill, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ask for a renovated room - Dreamy!
VERY lovely stay - however we were in one of the obviously newly renovated rooms according to the hallway carpeting - not sure about other parts of the hotel that looked older. The road is having construction directly in front of the hotel at the end of July 2015, so it looks pretty scrappy outside. The staff are very accommodating and warm and our room was so excellently appointed. Make up table for the ladies, beautiful woods everywhere, delightful!! In the travel business for 35 years and I'd very happily choose this room again.

8/10 Good

Rodolfo, Denmark

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is good but encountered issue on parking
There's a confusion on the "free parking" as it was not immediately clarified upon booking that to avail of this, guests should park outside and not in the basement/covered parking area. There's ongoing construction in the area and the reception is not been helpful on the direction on how to get to the free parking space. The hotel room is really big and comfortable.

10/10 Excellent

Peter, UK, HU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night business
Stayed with a business colleague for a night. Booked just 2 hours before arrival. Superb comfort, nice rooms. Very good!

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Walter, Washington, D. C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Property, not great customer Service
The room was lovely, with both a bedroom and a relatively large living/ sitting room. However, dealing with the staff was sometimes trying. For example, every day we asked for extra towels. Every day the maid took the extra towels, and left the minimum (2) towels. Even when we hung up the extra towels, the maid still took them. They have a lovely indoor pool. It is impossible to find. There are no directions. We were there during a hot spell. We were uncomfortable. The only relief offered was one fan. We requested a second fan, but they did not have one. Later we found out that there actually were a few air conditioned rooms in the hotel, including several vacant rooms that were air conditioned, but we were not offered an air conditioned room. I guess that I am an American, but I would like to be offered appropriate customer service without having to fight for it.

10/10 Excellent

Torben Reinhardt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Katarina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy parking and good breakfast
Stayed 1 night in Aug 2022

8/10 Good

Jean-Michel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gute und komfortable Ausstattung. Freundliche Mitarbeitende. Schöner Wellnessbereich.
Stayed 2 nights in Jul 2022

6/10 Okay

Marianne

Travelled with group
Disliked: Cleanliness
Ikke rigtigt luksus...
Dejlig morgenmad og fin pool. Rengøringen var ufleksibel og kunne ikke rigtigt vente med at komme ind om morgenen, selvom det vist var hurtigt gjort at dømme efter resultatet. Dyr parkering. Lidt sølle at der ikke er mulighed for at lave kaffe og te på værelset. Vi havde valgt et superior værelse og havde forventet lidt mere. Der manglede lidt hygge - planter, personlighed.
Stayed 4 nights in Jul 2022

4/10 Poor

Frode

Liked: Cleanliness, room comfort
Disliked: Staff & service
Dårlig service i resepsjonen. Fikk rommene sent.
Stayed 2 nights in Jul 2022

10/10 Excellent

Winnie

Stayed 2 nights in Jul 2022

8/10 Good

Tanja

Stayed 2 nights in Jul 2022

4/10 Poor

Bertin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hotel wirbt mit Rauchverbot. Habe ein verrauchtes Zimmer bekommen, das noch dazu dringend restauriert gehört. Vielleicht, weil ich kein Frühstück gebucht habe. Der Pool war super. Aber insgesamt für ein Vier Sterne Hotel viel zu wenig!
Stayed 1 night in Jul 2022

10/10 Excellent

Nebojsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lübecks varmaste dag 2022
Härlgt bemötande och bra service. Ett xtra plus att vi fick vårat rumm innan ordinarie inchecknkngstid. Vi kom fram vid 11-tiden, redan då var temp på 25 grader och vi var överhettade i våra MC-ställ. Så att få komma in i ett nedkylt rum och skala av skg kläderna var värt massor.
Stayed 1 night in Jul 2022

10/10 Excellent

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bare iorden👍
Alt var super komfortabelt,rent og godt, lækker pool! Eneste irriterende ting ved opholdet var at der kun var en (1) kaffeautomat til morgen buffeten. Laaang kø.
Stayed 2 nights in Jul 2022

2/10 Terrible

Lizzeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No encontraron mi reservación y tuve que reservar otra habitación pero Expedia hizo los dos cargos Muy mal Expedia
Stayed 1 night in Jul 2022

10/10 Excellent

Line

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delikat hotell
Delikat og hyggelig hotell god service og fin beliggenhet.
Stayed 1 night in Jul 2022

8/10 Good

Anders

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Esther

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Saubere, grosszügige Zimmer. Wir reisten mit Hund und wurden sehr gut aufgenommen
Stayed 1 night in Jul 2022

8/10 Good

Siri Holm

Stayed 1 night in Jul 2022

8/10 Good

Stine Gaarder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flott hotell med fine rom og god service.
Stayed 1 night in Jul 2022

8/10 Good

Burak

Stayed 1 night in Jul 2022

8/10 Good

Bengt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

8/10 Good

Susanne

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2022

8/10 Good

Julia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Freundliches Personal und ein sehr schönes Zimmer. Das Bad war jedoch der vier Sterne nicht würdig und leider war ein Großteil vom Spa gesperrt.
Stayed 1 night in Jun 2022

8/10 Good

ARNE.

Stayed 2 nights in Jun 2022

8/10 Good

Magnus

Renligheten var inte det bästa, vi hittade en ölburk under sängen. Personalen var inte direkt service inriktade.
Stayed 2 nights in May 2022

10/10 Excellent

jørgen

Stayed 2 nights in May 2022