Staff mostly non-english speaking despite this being a branch of international chain. Non-english menus, no english instructions, the description was not matching the hotel standard - no information about lack of kettle and tea/coffee making facilities in rooms - this is due to COVID but though hotel had information available for other aspects of stay, this was not included. No safe - this is not even listed on official website. Poor menu choice - again most likely due to COVID, but would be nice to have this information available. Staff nice, but long wait to get acknowledged and served.