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Reviews of Ambassador Bangkok Hotel

4 out of 5
Ambassador Bangkok Hotel
171 Soi 11 Sukhumvit Road, Bangkok, Bangkok

Reviews

7.0

Good

Rating 10 - Excellent. 201 out of 1004 reviews" "
Rating 8 - Good. 363 out of 1004 reviews" "
Rating 6 - Okay. 220 out of 1004 reviews" "
Rating 4 - Poor. 113 out of 1004 reviews" "
Rating 2 - Terrible. 107 out of 1004 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Graeme

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Entrance to property is clean and tidy...
Stayed 1 night in Apr 2024

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Sabin

Liked: Cleanliness, amenities
Great!
Stayed 2 nights in Apr 2024

6/10 Okay

Jeremy

Liked: Staff & service
Good value for money, but dont expect 4 star at 2 star prices
Stayed 1 night in Apr 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to stay. Price very reasonable.
Stayed 3 nights in Apr 2024

10/10 Excellent

Ved Parkash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience and the location is excellent.
Stayed 5 nights in Mar 2024

8/10 Good

phuc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good area
Stayed 2 nights in Apr 2024

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

4/10 Poor

Garry

Travelled with group
45 minutes to check in and then get room 219 and the noise outside window was like a aeroplane taking off go downstairs to get new room that takes another 20 minutes but at least the new room very quiet
Stayed 1 night in Apr 2024

8/10 Good

Craig

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

BIJIT

Breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Prangthip

Staff are very friendly and helpful. Good location.
Stayed 1 night in Mar 2024

6/10 Okay

Samantha

Stayed 4 nights in Mar 2024

8/10 Good

Jesse

Stayed 1 night in Mar 2024

8/10 Good

Antonio, Mechanicsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean, friendly staff, and good security.
Stayed 21 nights in Feb 2024

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had a large amount of tourists from India and at night they had their doors open and yelling at each other. While i have stayed i. Tbis hotel on most of my trips i will not be staying there again. I like my sleep and this time it was very limited.
Stayed 4 nights in Mar 2024

6/10 Okay

Fernando

Travelled with partner
for the price...ok
Stayed 3 nights in Mar 2024

6/10 Okay

Gayle Lesley Anne

The property is a little tired and facilities are basic . Great location for food and nightlife .
Stayed 2 nights in Mar 2024

6/10 Okay

John, Nottingham

Disliked: Property conditions & facilities
Hotel Square Wing is tired and need renovating. The Standard room (461) falls into this tired category. Check in in queues are horrendous and slow most of the time. Sky wing and Square wing should have separate check in counters to alleviate crowding at desks. This hotel is not in the 4 Star league. It is 3 Star at best. Most guests are from Bangladesh and Indian subcontinent. Breakfasts are okay but etiquette is not a strong point of a lot of these guests. Location is great with nearby bars, restaurants and NANA BTS Skytrain less than 5 minutes walk.
Stayed 12 nights in Feb 2024

10/10 Excellent

Jasmin

Stayed 2 nights in Feb 2024

2/10 Terrible

Asif

Stayed 2 nights in Mar 2024

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, property conditions & facilities
good hotel nice breakfast
Stayed 9 nights in Feb 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service
Stayed 10 nights in Feb 2024

6/10 Okay

Tamer, Indianapolis

Liked: Cleanliness, property conditions & facilities
Very long checkin and checkout lines. Need more front desk staff. Calls to the front desk are rarely answered. Hotel condition and rooms are good.
Stayed 5 nights in Feb 2024

10/10 Excellent

X

Stayed 4 nights in Feb 2024

10/10 Excellent

SYED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024

10/10 Excellent

Victor, Vancouver

Stayed 4 nights in Feb 2024

4/10 Poor

Raffles Kean Yee

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Check-in process was extremely slow on that day. It was only the particular counter that I queued that was slow as I watched other counters processing check-ins faster than the the counter that I was in.
Stayed 2 nights in Feb 2024

4/10 Poor

ranald

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Large hotel with 1,000’s of guests but only 2 front desk staff . Check in/out is very time consuming . Front desk staff are rude
Stayed 3 nights in Feb 2024

10/10 Excellent

Rashaka, Dhaka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

8/10 Good

Tame

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location and the buffet breakfast was a great way to start the day. Close to resturants, bars, clubs, the trains.
Stayed 9 nights in Jan 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been staying with this hotel for years now, especially during the pandemic lockdowns, and they have always treated me like gold. The management and staff in every part of the hotel are truly the very best. This place is 5 starts, always and forever.
Stayed 1 night in Feb 2024

6/10 Okay

Umang

Liked: Cleanliness
Disliked: Staff & service
The location was good. But the hotel staff wasn't cooperative. They didn't provided water as well.
Stayed 1 night in Feb 2024

10/10 Excellent

EDWARD

Liked: Cleanliness, property conditions & facilities
Excellent location
Stayed 3 nights in Jan 2024

6/10 Okay

Brent

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel need major renovation to keep up with a 4 * status. Windows were dirty, shower was bad, closet's door falling apart. This hotel was superb years ago, felt really sorry to see it rots.
Stayed 4 nights in Jan 2024

8/10 Good

Gurvinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Gordon

Liked: Amenities
The hotel and staff that were there were amazing but checking in and out was time consuming and toke for ever due to lack of staff
Stayed 2 nights in Jan 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, cleaning place. I enjoy staying there and the staff was friendly and polite. I felt comfortable staying there and will stay there again in the future
Stayed 2 nights in Jan 2024

8/10 Good

IAN

Liked: Cleanliness, property conditions & facilities, room comfort
Great value for money let down by check-in process
Hotel is excellent value for money in perfect tourist location. Facilities are very good, pool plus gym. However, have taken star away as check-in process is sub-optimal. No check-in before 14:00 and rather than operate a queuing system it’s a free for all with rude guests pushing-in. adding to the frustration.
Stayed 4 nights in Dec 2023

8/10 Good

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

christopher

Stayed 3 nights in Jan 2024

6/10 Okay

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
I have stayed at the Ambassador Hotel previously, but on this trip things had really started to slide with regards to the quality of the rooms, it’s service and it’s clientele. On arrival at the hotel, it took almost 30 minutes to check in as it was taking at least 10 minutes per guest to take their passport details, deposit and prepare their key cards. For a hotel with this many rooms I would have expected higher numbers of staff on the front desks to deal with the checkout and check in numbers. Other hotels will have you checked in and in your room within five minutes of arrival. I had upgraded to a superior room in the Skywing, but the windows were filthy, the bed linen was stained and the bathroom facilities and aged old towels and flannels were dreadful. The room sizes are admirable, but the years are really starting to show with this particular hotel and there was constant noise from loud inconsiderate Indian families constantly rampaging through the corridors and around the pool bellowing at the tops of their voices. Finally, the pool area itself is relatively well maintained, although you have to manage your sunbathing by the availability of the sun hitting the sunbeds, but the swimming pool gets little sunshine to heat it up and also has no easy walk in options other than a standard metal ladder so not ideal for those not that steady on their feet. Location is excellent for everything though with amenities all around. Won’t be staying again, I’m afraid.
Stayed 6 nights in Jan 2024

6/10 Okay

SALMAN, Frisco

Liked: Cleanliness, property conditions & facilities
Ambassador hotel has its own ambience and pride that makes it an outstanding hotel. I stayed in the Privilege room in Sky Wing for 7 nights Excellent room beautiful sky view and most important comfortable bed The house keeping kept the room very clean and up to date with even small things I consumed every day very impressive. I would have given 5 star to this hotel as it perfectly fits my needs but I am giving 3 stars for the reasons I mentioned below. I requested the hotel restaurant manager lady to heat my to go food in one box or show me a microwave but she said she would charge me 50 Bhat which is very unreasonable. Ok I am willing to pay 20 bhat but 50 bhat is too much. She was also very impolite and rude and also was opening my food box in front of all the other waitresses to ask. Didn’t they teach her any manners and how did she become a manager for restaurant with this character. Another thing is when I went for breakfast after 9 am I am unable to find a table for myself although I was just one person. This big hotel e issue with so many rooms accommodating so many guests should know and be prepared to handle these situations but apparently no one cares. Both above issues are related to poor hotel restaurant management. They should definitely replace that lady restaurant manager. Other than that I always stay in Ambassador hotel whenever I am in Bangkok as this hotel is huge and lots of space to walk around which I really like and has amenities like gym and sa
Stayed 7 nights in Jan 2024

10/10 Excellent

Duane

Travelled with partner
Liked: Amenities
The stay was lovely, loved the breakfast which was included. The place was clean and very close to everything we needed. Wonderfull. Beds were comfy.
Stayed 1 night in Dec 2023

6/10 Okay

Raffles Kean Yee

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There are 2 things i was not happy about. 1. I asked for an additional access card for my wife who was due to arrive several days after me and the counter staff initially refused to issue one, citing insufficient cards and giving hypothetical scenario that they would not have enough cards if every customer asked for one. She only agreed to issue a card valid for 1 day when i told her that i would return it on that day itself. 2. No iron and ironing board in the room and housekeeping doesn't deliver it to the room either. Ironing room is at the end of the wing which is inconvenient and the ironing room does not look clean. Apart from these 2 points, I am happy with my stay in this hotel.
Stayed 6 nights in Nov 2023

8/10 Good

Barry

Liked: Amenities
Stayed 2 nights in Jan 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value
excellent location. close to bars, restaurants and Sukhumvit station to the airport. staff very friendly - specially in the breakfast area. every day there are different options offered for breakfast. bed is very comfortable. Sky wing area is quiet and safe. furniture is getting outdated but still in acceptable conditions.
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ambassador Dec 2023
Nice hotel, they couldn't rearrange the dates Has good gym, more good than other hotels and good pool It's big Nice breakfast
Stayed 2 nights in Dec 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING WAS PERFECT, FROM THE DINING (FOOD), THE VIEW FROM THE ROOM WINDOW, TO THE ROOM, EXCEPT THERE WAS A BREAKER BOX IN THE CLOSET THAT MADE CLICKING NOISES SPORADICALLY THROUGH OUT THE DAY. THE CLICKING WAS KIND OF CREEPY AT NIGHT TO HEAR. AN THE LIGHTS SHUT OFF ONCE BY IT SELF.
Stayed 8 nights in Dec 2023

6/10 Okay

Khalid

Disliked: Staff & service, property conditions & facilities
I recently completed my fourth stay at the Ambassador Hotel in Bangkok, and unfortunately, it didn't match the great experiences I've had before. The absence of the warm female welcome during check-in was noticeable, and the initial room had issues like a blocked shower and questionable connections to the adjacent room, making me feel uneasy. After being moved to another room the next day, things improved. However, the daily housekeeping was not as efficient; I had to follow up multiple times for glasses not being cleaned. On a positive note, the breakfast buffet offered a variety, though it seemed like a reduced version compared to previous stays. Despite some hiccups during my recent stay at the Ambassador Hotel in Bangkok, the location remains incredibly convenient. Considering my positive prior experiences, it still stands as a reliable choice. While there were issues with the room and housekeeping, the overall satisfaction is bolstered by the hotel's favorable location and the trust built from previous visits.
Stayed 15 nights in Dec 2023