Outdoor pool, pool loungers

Reviews of Banyan Tree Bangkok

5 out of 5
Banyan Tree Bangkok
21/100 South Sathon Road, Bangkok, Bangkok

Reviews

9.0

Wonderful

Rating 10 - Excellent. 698 out of 1023 reviews" "
Rating 8 - Good. 196 out of 1023 reviews" "
Rating 6 - Okay. 73 out of 1023 reviews" "
Rating 4 - Poor. 33 out of 1023 reviews" "
Rating 2 - Terrible. 23 out of 1023 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Zeezee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location. Beautiful roof top bar.
Stayed 3 nights in Mar 2024
Response from Nopparat Aumpa General Manager on 28 Mar 2024
Dear Lee,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager

10/10 Excellent

Terry, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff are amazing. The roof top restaurant and Moon Bar are a must do. We did find ourselves having to take taxis most places so the location wasnt the most convenient.
Stayed 5 nights in Mar 2024
Response from Nopparat Aumpa General Manager on 22 Mar 2024
Dear Terri,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Amenities
The staff are so friendly. I’d highly recommend banyan tree. Everyone that works there goes above and beyond to make your stay comfortable
Stayed 2 nights in Mar 2024
Response from Nopparat Aumpa General Manager on 15 Mar 2024
Dear Michael,Thank you for staying at Banyan Tree Bangkok, and for taking the time to write a review about your experience.We are very happy to learn that you enjoyed your time with us and thank you very much for sharing such positive comments especially about our staff's services.We do use these reviews to improve our guests' experiences and I will be sure to share your comments with the team for their recognition. Again, thank you for sharing your experience and we look forward to welcoming you on your next visit to Bangkok and please feel free to recommend Banyan Tree Bangkok to your family and friends.With best regards, Nopparat Aumpa General Manager

10/10 Excellent

kamran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Nopparat Aumpa General Manager on 15 Mar 2024
Dear kamran,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager

10/10 Excellent

kamran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good customer service
Stayed 3 nights in Mar 2024
Response from Nopparat Aumpa General Manager on 11 Mar 2024
Dear kamran,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all the property is nice. Great staff.
Stayed 1 night in Feb 2024
Response from Nopparat Aumpa General Manager on 6 Mar 2024
Dear Matthew,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager

8/10 Good

kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff and very clean but the rooms are starting to look a little tired. Good location and moon bar is good, if a bit expensive.
Stayed 4 nights in Mar 2024
Response from Nopparat Aumpa General Manager on 6 Mar 2024
Dear kenneth,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager

10/10 Excellent

Katie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Gorgeous room, friendly staff, great dining/drink options
Stayed 2 nights in Mar 2024
Response from Nopparat Aumpa General Manager on 6 Mar 2024
Dear Katie,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager

10/10 Excellent

Hang yu

Stayed 3 nights in Feb 2024
Response from Nopparat Aumpa General Manager on 25 Mar 2024
Dear Hang yu,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager

8/10 Good

natalie

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel .. staff were average
Stayed 1 night in Feb 2024
Response from Nopparat Aumpa General Manager on 28 Feb 2024
Dear natalie,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager

10/10 Excellent

Molly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property's location can't be beat. A short walk to the impressive Lumpini Park, easy shopping and cafes on Soi Sathon. Check in/out is seamless and room service is impeccable. Also appreciate the efficient laundry service. Especially of note was the phenomenal housekeeping staff and their attentiveness. Very hard workers who make a difference with their small touches multiple times a day. I can't wait to stay here again. It will be the reason we return to BKK.
Stayed 4 nights in Feb 2024
Response from Nopparat Aumpa General Manager on 1 Mar 2024
Dear Molly,We are delighted to know that you have stayed at Banyan Tree Bangkok and to learn that you enjoyed your experience with us. Thank you as well for taking the time to share your positive feedback with us. We glad to know that your feedback regarding our services has made your stay with us more wonderful. We hope that these have made your stay with us more relaxing and memorable.I will gladly share your comments with the team as I am sure that this will motivate them to continue to provide the same level of service to our future guests. Again, thank you for taking the time to send your feedback and we hope to welcome you and your friends and family to Banyan Tree Bangkok in the future. With best regards, Nopparat Aumpa General Manager

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff here at the property are amazing Especially in the Premier Lounge area, helpful, friendly, and professional. If you get a chance to upgrade do it well worth it The only downer is the roof- top bar way too many people up there.
Stayed 3 nights in Feb 2024
Response from Nopparat Aumpa General Manager on 15 Feb 2024
Dear Jacqueline,We are delighted to know that you have stayed at Banyan Tree Bangkok and to learn that you enjoyed your experience with us. Thank you as well for taking the time to share your positive feedback with us. We glad to know that your feedback regarding our services has made your stay with us more wonderful. We hope that these have made your stay with us more relaxing and memorable.I will gladly share your comments with the team as I am sure that this will motivate them to continue to provide the same level of service to our future guests. Again, thank you for taking the time to send your feedback and we hope to welcome you and your friends and family to Banyan Tree Bangkok in the future. With best regards, Nopparat Aumpa General Manager

10/10 Excellent

Julia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful views, great staff. No issues at all
Stayed 2 nights in Feb 2024
Response from Nopparat Aumpa General Manager on 13 Feb 2024
Dear Julia,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Awsome roof top bar and resturant. Expensive but worth it
Stayed 2 nights in Feb 2024
Response from Nopparat Aumpa General Manager on 14 Feb 2024
Dear kevin,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had 2 nights here, found it very good. The Vertigo Bar was great and we found the area very safe
Stayed 2 nights in Feb 2024
Response from Nopparat Aumpa General Manager on 13 Feb 2024
Dear Robert,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager

10/10 Excellent

Elliot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel experience. Felt important and indulged.
Stayed 3 nights in Feb 2024
Response from Nopparat Aumpa General Manager on 8 Feb 2024
Dear Elliot,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager

8/10 Good

Grant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was slow and late. Didn’t get into our room until after 4pm. Other than that everything was great.
Stayed 3 nights in Feb 2024
Response from Nopparat Aumpa General Manager on 8 Feb 2024
Dear Grant,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. We have also noted of the areas that you feel can be improved such as the check-in service.We will share this feedback with the team and look at these aspects of service which we fell short to improve in the future.We do hope that you will consider staying with us on your next visit so that we can show you the essence of the renowned Banyan Tree service.With Best WishesNopparat AumpaGeneral Manager

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024
Response from Nopparat Aumpa General Manager on 8 Feb 2024
Dear Jan,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager

10/10 Excellent

Daniel, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent getaway in a busy city like Bangkok. Staff and service levels are beyond helpful and hospitable. I would absolutely return and recommend. Check out the rooftop bar and pool and gym facilities.
Stayed 2 nights in Feb 2024
Response from Nopparat Aumpa General Manager on 8 Feb 2024
Dear Daniel,Thank you for staying at Banyan Tree Bangkok, and for taking the time to write a review about your experience.We are very happy to learn that you enjoyed your time with us and thank you very much for sharing such positive comments especially about our accommodation and our services.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Banyan Tree is am excellent property! Large comfortable room with couch area, desk area and spacious bathroom. Great in room dining options and mini bar. The onsite bars and restaurants are amazing. And the staff is top notch. Definitely recommend
Stayed 2 nights in Feb 2024
Response from Nopparat Aumpa General Manager on 8 Feb 2024
Dear William,Thank you for staying at Banyan Tree Bangkok, and for taking the time to write a review about your experience.We are very happy to learn that you enjoyed your time with us and thank you very much for sharing such positive comments especially about our accommodation and our services. We do use these reviews to improve our guests' experiences and I will be sure to share your comments with the team for their recognition. Again, thank you for sharing your experience and we look forward to welcoming you on your next visit to Bangkok and please feel free to recommend Banyan Tree Bangkok to your family and friends.With best regards, Nopparat Aumpa General Manager

8/10 Good

Pearl

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Nopparat Aumpa General Manager on 21 Mar 2024
Dear Pearl,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager

10/10 Excellent

Miguel, Quincy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Banyan Tree Bangkok is a beautiful place. The pool is beautiful, and the rooftop restaurant has views that’ll blow you away. Staff are so catering as well.
Stayed 2 nights in Feb 2024
Response from Nopparat Aumpa General Manager on 6 Feb 2024
Dear Miguel,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager

10/10 Excellent

KIN FAI GARY

Business traveller
Liked: Cleanliness, staff & service
Very nice upgrade to Club Floor on 50th Floor. Check in was smooth. I like the excellent Moon bar as well as the Vertigo Restaurant as they have priority for hotel guests to go in. Will stay again.
Stayed 2 nights in Jan 2024
Response from Nopparat Aumpa General Manager on 5 Feb 2024
Dear KIN FAI GARY,Thank you for staying at Banyan Tree Bangkok, and for taking the time to write a review about your experience.We are very happy to learn that you enjoyed your time with us and thank you very much for sharing such positive comments especially about our accommodation and our restaurant. We do use these reviews to improve our guests' experiences and I will be sure to share your comments with the team for their recognition. Again, thank you for sharing your experience and we look forward to welcoming you on your next visit to Bangkok and please feel free to recommend Banyan Tree Bangkok to your family and friends.With best regards, Nopparat Aumpa General Manager

10/10 Excellent

Su Jin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 4 nights in Jan 2024
Response from Nopparat Aumpa General Manager on 1 Feb 2024
Dear Su Jin,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very upscale and clean. Staff was very friendly and helpful. Restaurant and bars on 52nd and 59th Floors were breathtaking. Breakfast buffet was delicious with a lot of choices.
Stayed 3 nights in Jan 2024
Response from Nopparat Aumpa General Manager on 30 Jan 2024
Dear Michael,Thank you for staying at Banyan Tree Bangkok, and for taking the time to write a review about your experience.We are very happy to learn that you enjoyed your time with us and thank you very much for sharing such positive comments especially about our accommodation and our services. We do use these reviews to improve our guests' experiences and I will be sure to share your comments with the team for their recognition. Again, thank you for sharing your experience and we look forward to welcoming you on your next visit to Bangkok and please feel free to recommend Banyan Tree Bangkok to your family and friends.With best regards, Nopparat Aumpa General Manager

10/10 Excellent

Supawan, Saint Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stayed for 2 nights to get a quick full experience of the inner most city part of Bangkok. Hotel staff is excellent, service is impressive. Bed is very comfortable. We were on 39th floor and had the view of Chao Praya River. It was beautiful despite the smog. Bathroom: shower door is crooked and can use some maintenance. One tiny shelf in shower. No other space to put anything else. No hooks near the shower so you have to walk across the bathroom to get it from the shelf above the bathtub. That’s my only suggestions. Khun Kaew was so kind and nice at the front desk. Her hospitality was genuine and sweet. Khun Oppy- the concierge was knowledgeable and kind. We didn’t get to support what she has to offer but we will next time when we stay longer than 2 nights. The men at the doors were so welcoming and helpful. Overall highly recommended! I hope you add more shelf in the shower and 2 hooks to hang towels near the shower. :) Thank you for your top notch hospitality, Banyan Tree staff! We cannot wait to stay with you again.
Stayed 2 nights in Jan 2024
Response from Nopparat Aumpa General Manager on 26 Jan 2024
Dear Supawan,We are delighted to know that you have stayed at Banyan Tree Bangkok and to learn that you enjoyed your experience with us. Thank you as well for taking the time to share your positive feedback with us. We glad to know that your feedback regarding our services has made your stay with us more wonderful. We hope that these have made your stay with us more relaxing and memorable.I will gladly share your comments with the team as I am sure that this will motivate them to continue to provide the same level of service to our future guests. Again, thank you for taking the time to send your feedback and we hope to welcome you and your friends and family to Banyan Tree Bangkok in the future. With best regards, Nopparat Aumpa General Manager

10/10 Excellent

Michael, Kensington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with friendly staff, the severity club lounge was a great option to pick. Also the Saffron restaurant had great food.
Stayed 4 nights in Jan 2024
Response from Nopparat Aumpa General Manager on 26 Jan 2024
Dear Michael,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager

6/10 Okay

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really nice. We had a Horizon Suite which was a huge two bedroom suite with two large bathrooms and a large sitting area. The only reason I am not leaving 5 stars is because my spouse and I wanted to go up to the Moon Bar - one of the main reasons we booked this hotel and when we arrived we were not allowed in as my spouse was wearing shorts. We were not aware of the dress code, which I can understand, however, a group of 8 men were in front of us who were allowed up and 3 people in the group had on shorts and ripped jeans which were also not permitted per the dress code and they also were not staying at the property. We were really disappointed because we just wanted to go up for one drink before heading to bed as we were very jetlagged and by the time we would have to go back to our room, change and go back across the hotel and up to Moon Bar it would be closed. My spouse has a large leg tattoo and perhaps that was why the others were allowed up with ripped jeans and shorts and he was not, but nonetheless, we were disappointed. Otherwise, we enjoyed our suite and the breakfast was excellent.
Response from Nopparat Aumpa on 26 Jan 2024
Dear Khun Amanda,My team and I highly appreciate you choosing the hospitality of Banyan Tree Bangkok and taking the time to share your recent experience with us.It is very important for us to consistently provide intuitive exceptional services. We hope you had a pleasant and memorable time during your stay as your happiness is our priority.We are however truly sorry to hear about the inconvenience you encountered, particularly from the dress code of the Moon Bar. I will personally communicate your feedback to our Food & Beverage Manager for his instant investigation and improvements. Please rest assured that all remedial actions, including a refresher training, will be instituted as a matter of priority to rectify and prevent such a shortfall from reoccurring in the future.We value your feedback and appreciate you bringing your observation to our attention as it helps us enhance our guest experience. Ultimately, our hope is that we will be given renewed opportunities in the future to welcome you back to prove that we are worthy of your patronage.With best regards,Nopparat AumpaSAVP / General Manager

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Nopparat Aumpa General Manager on 23 Jan 2024
Dear Amy,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager

10/10 Excellent

Afsaneh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again. Very comfortable .
Stayed 2 nights in Jan 2024
Response from Nopparat Aumpa General Manager on 23 Jan 2024
Dear Afsaneh,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager

10/10 Excellent

Gustavo, Chula Vista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and dinning options.
Stayed 2 nights in Jan 2024
Response from Nopparat Aumpa General Manager on 23 Jan 2024
Dear Gustavo,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, including the dinner we had at Vertigo. 5 star experience all around. I just wish that the hotel was closer to some of the markets since traffic is so brutal in Bangkok. What they say is 20 minutes in transportation time is actually 45
Response from Nopparat Aumpa General Manager on 23 Jan 2024
Dear Andrea,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager

10/10 Excellent

William

Stayed 1 night in Jan 2024
Response from Nopparat Aumpa General Manager on 23 Jan 2024
Dear William,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager

10/10 Excellent

Charles

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 3rd stay in a Banyan Tree property, and the first time in their Bangkok location, and it did not disappoint. From the staff who was extremely welcoming and warm (in particular Mrs Ploy made us feel right at home), to the room itself and dining options, we had an excellent stay as usual and will certainly be back at this and/or other Banyan Tree locations. Thank you for making us end our month-long trip in Asia on a high note!
Stayed 2 nights in Jan 2024
Response from Nopparat Aumpa General Manager on 23 Jan 2024
Dear Charles,We are delighted to know that you have stayed at Banyan Tree Bangkok and to learn that you enjoyed your experience with us. Thank you as well for taking the time to share your positive feedback with us. We glad to know that your feedback regarding XXXX has/have made your stay with us more wonderful. We hope that this/these has made your stay with us more relaxing and memorable.I will gladly share your comments with the team as I am sure that this will motivate them to continue to provide the same level of service to our future guests. Again, thank you for taking the time to send your feedback and we hope to welcome you and your friends and family to Banyan Tree Bangkok in the future. With best regards, Nopparat Aumpa General Manager

8/10 Good

Maya

Stayed 1 night in Jan 2024
Response from Nopparat Aumpa General Manager on 19 Jan 2024
Dear Maya,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nopparat Aumpa General Manager on 26 Jan 2024
Dear Michael,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Nopparat Aumpa General Manager on 11 Jan 2024
Dear Abigail,Thank you for visiting Banyan Tree Bangkok recently and for leaving a positive rating. We are delighted to know that you have enjoyed your experience with us.We do hope to welcome you back again in the near future.With Best Wishes Nopparat Aumpa General Manager

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel with access to a stunning rooftop bar. The service was highly professional and friendly. The most comfortable beds!
Stayed 3 nights in Jan 2024
Response from Nopparat Aumpa General Manager on 11 Jan 2024
Dear Nicole,We are delighted to know that you have stayed at Banyan Tree Bangkok and to learn that you enjoyed your experience with us. Thank you as well for taking the time to share your positive feedback with us. We glad to know that your feedback regarding our services has made your stay with us more wonderful. We hope that these have made your stay with us more relaxing and memorable.I will gladly share your comments with the team as I am sure that this will motivate them to continue to provide the same level of service to our future guests. Again, thank you for taking the time to send your feedback and we hope to welcome you and your friends and family to Banyan Tree Bangkok in the future. With best regards, Nopparat Aumpa General Manager

10/10 Excellent

Andre Filipe

Stayed 2 nights in Jan 2024
Response from Nopparat Aumpa General Manager on 9 Jan 2024
Dear Andre Filipe,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manage

8/10 Good

maharshikumar

Liked: Property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Nopparat Aumpa General Manager on 9 Jan 2024
Dear maharshikumar,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manage

10/10 Excellent

Shiukei Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a family suite. Very spacious, comfortable, clean and quiet. Our shower can also operate as a steam room which was a pleasant surprise. The lounge access provided breakfast, afternoon tea and evening snacks. We had a 1am flight and Banyan Tree allowed us to use the facilities after checkout which is a big plus, helping the whole family relax before our long return journey. Thank you Banyan Tree for your hospitality :-)
Stayed 4 nights in Jan 2024
Response from Nopparat Aumpa General Manager on 9 Jan 2024
Dear Shiukei Jason,We are delighted to know that you have stayed at Banyan Tree Bangkok and to learn that you enjoyed your experience with us. Thank you as well for taking the time to share your positive feedback with us. We glad to know that your feedback regarding our services has made your stay with us more wonderful. We hope that these have made your stay with us more relaxing and memorable.I will gladly share your comments with the team as I am sure that this will motivate them to continue to provide the same level of service to our future guests. Again, thank you for taking the time to send your feedback and we hope to welcome you and your friends and family to Banyan Tree Bangkok in the future. With best regards, Nopparat Aumpa General Manager

10/10 Excellent

Angenie

Travelled with family
Liked: Cleanliness
Beautiful clean hotel, outstanding staff . Roof top restaurant is to die for . No complain at all 😍💕
Stayed 4 nights in Dec 2023
Response from Nopparat Aumpa General Manager on 9 Jan 2024
Dear Angenie,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manage

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Nopparat Aumpa General Manager on 9 Jan 2024
Dear Tim,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager

10/10 Excellent

Eduardo

Stayed 3 nights in Dec 2023
Response from Nopparat Aumpa on 29 Dec 2023
Dear Khun Eduardo,Thank you very much for choosing the hospitality of Banyan Tree Bangkok and taking your time to share your experience with us. It is very important for us to consistently provide intuitive exceptional services. My team and I are extremely delighted that your overall experience with us was a wonderful and memorable one as your happiness is always our top priority.Looking ahead, it is our sincere hope that we would have the privilege of welcoming you back and showcasing our genuine hospitality of Banyan Tree Bangkok again. I would also like to take this opportunity to wish you a very happy New Year filled with immense joy and prosperity ahead!With best regards,Nopparat Aumpa SAVP/General Manager

10/10 Excellent

Troy, Richmond

Stayed 3 nights in Dec 2023
Response from Nopparat Aumpa General Manager on 28 Dec 2023
Dear Troy,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Banyan Tree .. It’s going to be our hotel of choice next time we visit.. Staff was amazing and the hotel was great..
Stayed 3 nights in Dec 2023
Response from Nopparat Aumpa General Manager on 28 Dec 2023
Dear Dennis,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager

4/10 Poor

anshul

Stayed 3 nights in Dec 2023
Response from Nopparat Aumpa on 29 Dec 2023
Dear Khun Anshul, My team and I highly appreciate you choosing the hospitality of Banyan Tree Bangkok and taking the time to share your recent experience with us. It is very important for us to consistently provide intuitive exceptional services. We are terribly sorry to hear the inconveniences you encountered, particularly from the conditions of facilities. Please allow me to point out that our renovation project will soon be underway. We do anticipate the enhanced guest experience once the project is completed.Thank you very much for sharing your observation - allowing us to be aware of what we can improve. Ultimately, our hope is that this one isolated stay will not mar your impression on us. We do look forward to renewed opportunities to welcome you back and show you the renowned hospitality of Banyan Tree again in the future. With best regards, Nopparat Aumpa SAVP / General Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The host was nice. My initial room was dirty , smelled like cigarettes and none of the phones were working. I complained and went back down stairs and refused to stay in that room. Wendy took care of my concerns.
Stayed 4 nights in Dec 2023
Response from Nopparat Aumpa General Manager on 28 Dec 2023
Dear Gary,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. We have also noted of the areas that you feel can be improved.We will share this feedback with the team and look at these aspects of service which we fell short to improve in the future.We do hope that you will consider staying with us on your next visit so that we can show you the essence of the renowned Banyan Tree service.With Best WishesNopparat AumpaGeneral Manager

10/10 Excellent

Jari

Stayed 1 night in Dec 2023
Response from Nopparat Aumpa General Manager on 28 Dec 2023
Dear Jari,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my new favourite hotel in Bangkok. Over the last 25 years of visiting I have stayed in many great hotels in the city. Banyan Tree is a great hotel. I arrived too early for check in at 6am due to early flight and was told I could use the facilities up at the swimming pool area where I was able to freshen up in comfort with a shower and relax by the pool. The reception ensured I would get the first room to become available and facilitated an earlier than normal check in. I received an upgrade to an amazing and spacious room due to Expedia Gold status. All the staff at this hotel are lovely. I asked for a reservation at Vertigo quite late in the afternoon and they managed to fit me in. I will definitely stay here again when I'm in Bangkok and highly recommend.
Stayed 1 night in Dec 2023
Response from Nopparat Aumpa General Manager on 22 Dec 2023
Dear Angela,We are delighted to know that you have stayed at Banyan Tree Bangkok and to learn that you enjoyed your experience with us. Thank you as well for taking the time to share your positive feedback with us. We are glad to know that your feedback regarding our services has made your stay with us more wonderful. We hope that these have made your stay with us more relaxing and memorable.I will gladly share your comments with the team as I am sure that this will motivate them to continue to provide the same level of service to our future guests. Again, thank you for taking the time to send your feedback and we hope to welcome you and your friends and family to Banyan Tree Bangkok in the future. With best regards, Nopparat Aumpa General Manager