Outdoor dining

Reviews of The Key Sukhumvit Bangkok

3 out of 5
The Key Sukhumvit Bangkok
19-19/1-3 Sukhumvit Soi 19, Klongtoey-Nua, Wattana, Bangkok, Bangkok

Reviews

7.8

Good

Rating 10 - Excellent. 202 out of 809 reviews" "
Rating 8 - Good. 399 out of 809 reviews" "
Rating 6 - Okay. 151 out of 809 reviews" "
Rating 4 - Poor. 34 out of 809 reviews" "
Rating 2 - Terrible. 23 out of 809 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Lex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great place that is nice to Terminal21 and Asok BTS & MRT Stations!
Stayed 4 nights in Dec 2023

8/10 Good

Kawin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I only did not like the room windows which can hear car noises outside. Housekeeping vwry efficient.
Stayed 3 nights in Nov 2023

10/10 Excellent

Jerry, Santa Clarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to hotel when either a quick stopover in Bangkok heading to a different city in Thailand, or when ever I’m in Bangkok for business I stay here . The staff are great and the area has lots of food options that are all walkable and a big mall as well.
Stayed 3 nights in Aug 2023

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location with friendly staff's
Location close to BTS, shopping, and nightlife activities.
Stayed 3 nights in Aug 2023

10/10 Excellent

Jerry, Santa Clarita

Liked: Cleanliness, staff & service, property conditions & facilities
This is my go to hotel when ever I return home to Thailand to stay the night till I catch my flight to my Thailand hometown. Or when I return back to the states.
Stayed 4 nights in Jun 2023

10/10 Excellent

TACK CHEONG, Singapore

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The entrance is at a small alley thus may not be that easy to spot. The room size is just right for two person. The location is very near to asoke bts station and makes travelling around the city very easy. There are a few massage stores nearby and crowded after dinner time.
Stayed 4 nights in Jun 2023

6/10 Okay

Gary

Stayed 4 nights in Jun 2023

10/10 Excellent

Jian Xing Nigel

Stayed 5 nights in Jun 2023

8/10 Good

Stefan

Liked: Cleanliness, staff & service
Ok, but a bit noisy
Stayed 6 nights in Mar 2023

6/10 Okay

eugene, seatac

Liked: Staff & service, property conditions & facilities
What this property lacks makes up for the convenience factor. Very close to asok BTS n terminal 21 mall. My favorite is very close Healthland for my foot massage. Has local vendors through out the day.
Stayed 3 nights in Feb 2023

10/10 Excellent

shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2023

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2022

8/10 Good

Evangeline Grace

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Location!
Location was super. Near 2 train lines and a mall
Stayed 4 nights in Aug 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Good value hotel near BTS and MRT, shopping and night life
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great location but needs some updating
Everything was fine except the bathroom needed to be updated.
Stayed 1 night in Feb 2020
Response from Jutharat K. on 27 Feb 2020
Dear Mr. Scott, Thank you for taking the time to tell us about your recent stay with The Key Bangkok. We are pleased to learn that you had an overall good experience during your stay with us. We appreciate your feedback as it gives us the opportunity to follow up on your experience and to ensure our services are up to standards. It has been a great pleasure to have you staying with us and we look forward to welcome you next visit Bangkok! With best regards, Jutharat K. Hotel Manager

8/10 Good

Zed, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a free upgrade to Executive when we arrived. Staff were pleasant and accommodating to our needs when we requested for late checkout and extra pillows. They would help us open the doors whenever we entered the hotel as well. Room is decent for a 3 star hotel. There were some drain flies in the room but it didn’t really bother us much. Walls are thin so we could hear doors closing. Very near Terminal 21 and Asok BTS. Overall a good stay.
Stayed 3 nights in Feb 2020
Response from Jutharat K. on 12 Feb 2020
Dear Mr. Zed, Thank you for your review and choosing to stay at The Key Bangkok It was a pleasure to note the rewarding scores that we received and would like to take this opportunity to thank you for your support. I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting me know how impressed you were with the service you received. Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I have brought your comments to the attention of those concerned. We are grateful for your support of The Key Bangkok and do sincerely hope that we may continue to have the pleasure of your company in the future. With best regards, Jutharat K. Hotel Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, everything you need is close by Staff always happy and very helpful
Stayed 1 night in Jan 2020
Response from Jutharat K. on 14 Jan 2020
Dear Sirs, Thank you for taking the time to leave us such a detailed feedback regarding your recent stay with us. We delighted to read that you enjoyed your time here with us and we thank you for sharing your kind comments about your experience. Thank you once again for your feedback and we hope to have the pleasure of welcoming you again during next visit! With best regards, Jutharat K. Hotel Manager

6/10 Okay

Philip

Liked: Cleanliness
Breakfast
Hotel was OK, ended up in a smoking room even though non smoking was booked, breakfast was supposed to be served from 7.30 - 10.30, went at 9.10 and there was only cerial and toast left so never bothered the next two mornings and what I did see I wouldn't recommend, give them credit they did pay for our transfer to airport as way of apology
Stayed 3 nights in Nov 2019
Response from Jutharat K. on 3 Dec 2019
Dear Mr. Philip, Thank you very much for your time writing your review and bringing this to our attention. We do understand that our service during your stay was not up to your satisfaction in regards to our breakfast service and problem resolution. We would like to apologize for this inconvenience.This is for sure not the experience we would like our guests to face. However this certainly is not an excuse for the problems you faced and we are very sorry for this which thank you very much for bringing this matter to our attention and rest assured that we have an undertaking a full details of this matter with all concerned departments and I had checked with our operation team and found that they already offer cooking more egg for you as for your choice. Once again, thank you very much for your kind support, if there is anything we can do to make your stay more comfortable, please let us know. It would be our pleasure to show you our hospitality. With best regards, Jutharat K. Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from Jutharat K. on 13 Nov 2019
Dear Sirs, Thank you for your score review for your stay at The Key Bangkok Hotel. We appreciated that your stay was positive experience. We nevertheless hope you will give us an opportunity to welcoming you back on a future visit to Bangkok. With best regards, Jutharat K. Hotel Manager

8/10 Good

KYM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and value for money hotel. Good service.
Stayed 1 night in Oct 2019
Response from Jutharat K. on 4 Nov 2019
Dear Mr. Kym, Greetings from The Key Bangkok! We would like to personally thank you for taking the time to write this review. We are thrilled to hear that we contributed to a memorable experience for you and pleased to hear that you were impressed with our service standard on your recent visit. Thank you once again for your lovely feedback and we can’t wait to have you back again. With best regards, Jutharat K. Hotel Manager

8/10 Good

KYM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and value for money hotel. Good service.
Stayed 1 night in Oct 2019
Response from Jutharat K. on 4 Nov 2019
Dear Mr. Kym, Thank you for taking the time to leave us such a detailed feedback regarding your recent stay with us. We delighted to read that you enjoyed your time here with us and we thank you for sharing your kind comments about your experience. Thank you once again for your feedback and we hope to have the pleasure of welcoming you again during next visit! With best regards, Jutharat K. Hotel Manager

8/10 Good

KYM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and value for money hotel. Good service.
Stayed 4 nights in Oct 2019
Response from Jutharat K. on 4 Nov 2019
Dear Mr. Kym, Thank you for taking the time to tell us about your recent stay with The Key Bangkok. We are pleased to learn that you had an overall good experience during your stay with us. We appreciate your feedback as it gives us the opportunity to follow up on your experience and to ensure our services are up to standards. It has been a great pleasure to have you staying with us and we look forward to welcome you next visit Bangkok! With best regards, Jutharat K. Hotel Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities
Simple and all needed is available. Fantastic location
Stayed 4 nights in Oct 2019
Response from Jutharat K. on 9 Oct 2019
Dear Sirs, Thank you for taking the time to tell us about your recent stay with The Key Bangkok. We are pleased to learn that you had an overall good experience during your stay with us. We appreciate your feedback as it gives us the opportunity to follow up on your experience and to ensure our services are up to standards. It has been a great pleasure to have you staying with us and we look forward to welcome you next visit Bangkok! With best regards, Jutharat K. Hotel Manager

6/10 Okay

Anza

Travelled with family
Liked: Staff & service
Very basic hotel, over priced
Small lobby, toilet was very small and found beetle in the bath. The bedroom was nice and clean and staff were friendly. Very basic breakfast. I wouldn’t stay here again or recommend to friends.
Stayed 1 night in Sep 2019
Response from Jutharat K. on 30 Sept 2019
Dear Mr. /Ms. Anza, Thank you for taking the time to submit a review following you recent stay with us. We are pleased to learn that you found the bedroom was nice & clean and friendly staff. We understand your disappointment with the cleanliness of the bath. Please accept our most sincere apologies regarding this issue. Your feedback has been brought to our attention and we are taking the appropriate measures to provide additional training to our staff. We nevertheless hope you will give us an opportunity to welcoming you back on a future visit to Bangkok. With best regards, Jutharat K. Hotel Manager

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Amazing Boutique Hotel, staff fantastic, comfortable hotel close to the heart of "what's on", BTS a 100 meters, 21 store 80 meters, Soi Cowboy 300 meters, great food at hand. Nothing a problem for staff, truly amazing. Rates reasonable too.
Stayed 2 nights in Sep 2019
Response from Jutharat K. on 26 Sept 2019
Dear Mr. Graham, It was a pleasure for us to have had the opportunity to welcome you to the The Key Bangkok and we would like to thank you for your wonderful feedback. We were pleased to see that you enjoyed your stay and that liked our accommodation, the in-room facilities and also the convenience of our location. Thank you once again for your feedback and we hope to have the pleasure of welcoming you again during next visit. We look forward to your return, and trust you will continue to make The Key Bangkok your hotel of choice. With best regards, Jutharat K. Hotel Manager

10/10 Excellent

FF, DC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay here, and it was even better than the first. Staff is very thoughtful and helpful. Housekeeping is excellent. This is a budget place, but it’s not lacking and is extremely comfortable. Hallway noise from other guests can be rude, but you get that everywhere. Location is ideal, very short walk to Asoke BTS, 24 hour supermarket super close, and Terminal 21.
Stayed 5 nights in Jun 2019
Response from Jutharat K. on 9 Jul 2019
Dear FF, Thank you for your review and choosing to stay at The Key Bangkok.It was a pleasure to note the rewarding scores that we received and would like to take this opportunity to thank you for your continued support. I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting me know how impressed you were with the service you received. Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I have brought your comments to the attention of those concerned. We are grateful for your support of The Key Bangkok and do sincerely hope that we may continue to have the pleasure of your company in the future. With best regards, Jutharat K. Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service.
Stayed 3 nights in Jul 2017
Response from Jutharat K. on 12 Jun 2019
Dear Sir/Madame, Thank you for taking the time to tell us about your recent stay with The Key Bangkok. We are pleased to learn that you had an overall good experience during your stay with us. We appreciate your feedback as it gives us the opportunity to follow up on your experience and to ensure our services are up to standards. It has been a great pleasure to have you staying with us and we look forward to welcome you next visit Bangkok. With best regards, Jutharat K. Hotel Manager

8/10 Good

Boon Jen Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ...
My goto hotel whenever in Bangkok. Some renovations to improve room was great. Can be a little noidy for light sleepers. Service staff thumbs up.
Stayed 1 night in May 2019
Response from Jutharat K. on 4 Jun 2019
Dear Mr. Boon Jen Steven, Greetings from The Key Bangkok! We would like to personally thank you for taking the time to write this review. We are thrilled to hear that we contributed to a memorable experience for you and pleased to hear that you were impressed with our service standard on your recent visit. Thank you once again for your lovely feedback and we can’t wait to have you back again. With best regards, Jutharat K. Hotel Manager

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay - No Need for the Big Chains
You can’t beat The Key for location, price, and service. I’ve stayed here for years, strayed once, and regretted it.
Stayed 5 nights in May 2019
Response from Jutharat K. on 4 Jun 2019
Dear Mr. Nathan, Greetings from The Key Bangkok! We would like to personally thank you for taking the time to write a wonderful review. We are delighted that you have had a pleasant stay and enjoyed our hotel facilities and happy to hear that you were impressed with our service standards on your recent visit. We are happy to read your kind comment about the hotel improvement – For sure we will continue doing it We are always grateful to receive constructive feedback from our discerning guests to ensure we constantly improve our standards. Thank you once again for your feedback and we hope to have the pleasure of welcoming you again during next visit! With best regards, Jutharat K. Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Overall I had a good stay. The only service I would have liked to have been available was room service. Also the room had a problem with bugs. I think they were cockroaches.
Stayed 11 nights in May 2019
Response from Jutharat K. on 21 May 2019
Dear Sirs, Thank you for providing your feedback following your recent stay at The Key Bangkok. It is very rewarding to learn you enjoyed your overall experience.We would like to apologize for the inconvenience that occurred. This is for sure not the experience we would like our guests to face. Please note that your comments are very important to us to improve our services and to make sure to avoid this experiences in the future. We do hope that you can give us another chance to show you our full capabilities during your next time in Bangkok. Again thank you very much for bringing this to our attention. With best regards, Jutharat K. Hotel Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Jutharat K. on 13 May 2019
Dear Mr. Scott, Thank you for your review and choosing to stay at The Key Bangkok.We are very delighted that your stay was a positive experience.We are grateful for your support of The Key Bangkok and do sincerely hope that we may continue to have the pleasure of your company in the future. With best regards, Jutharat K. Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very convenient. Nice staff and great breakfast provided
Stayed 1 night in May 2019
Response from Jutharat K. on 11 May 2019
Dear Sirs, Thank you very much for taking the time to describe about your stay at The Key Bangkok! We are thrilled to learn that you had an amazing stay and impressed with our customer service, breakfast provided and friendliness of the team. Thank you once again for your feedback and we hope to have the pleasure of welcoming you again during next visit. With best regards, Jutharat K. Hotel Manager

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in May 2019
Response from Jutharat K. on 10 May 2019
Dear Mr. Jeff, Thank you for taking the time to submit a review following you recent stay with us.It has been a great pleasure to have you staying with us and we look forward to welcome you next visit Bangkok! With best regards, Jutharat K. Hotel Manager

8/10 Good

Shan

Liked: Staff & service
Disliked: Cleanliness
Surrounding area super convenient
Roach found and cigarette-smell in room. Staff helped with Glade spray; Better than nothing. Staff was excellent and surrounding area is convenient!
Stayed 1 night in Apr 2019
Response from Jutharat K. on 7 May 2019
Dear Mr. Shan, Thank you for taking the time to submit a review following you recent stay with us. We are pleased to learn that you found our staff was excellent and our location was the best. We understand your disappointment with the room provided. Please accept our most sincere apologies regarding this issue. Your feedback has been brought to our attention and we are taking the appropriate measures to provide additional training to our staff. We nevertheless hope you will give us an opportunity to welcoming you back on a future visit to Bangkok. With best regards, Jutharat K. Hotel Manager

10/10 Excellent

FF, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is excellent! Fastest check in I've ever experienced. Check out equally fast. Location is exactly where I like with easy access to BTS, MRT, and skywalk to cross over busy streets. Food, shopping, lots to do.
Stayed 3 nights in Apr 2019
Response from Jutharat K. on 1 May 2019
Dear FF, Greetings from The Key Bangkok! We would like to personally thank you for taking the time to write this review. We are thrilled to hear that we contributed to a memorable experience for you and pleased to hear that you were impressed with our service standard on your recent visit. Thank you once again for your lovely feedback and we can’t wait to have you back again. With best regards, Jutharat K. Hotel Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are so nice and always talk with smile. I like location first of all. It’s very close to asok station and I could use subway so often. It’s fast way in Bangkok
Stayed 3 nights in Apr 2019
Response from Jutharat K. on 29 Apr 2019
Dear Sirs, Thank you for taking the time to tell us about your recent stay with The Key Bangkok. We are pleased to learn that you had an overall good experience during your stay with us. We appreciate your feedback as it gives us the opportunity to follow up on your experience and to ensure our services are up to standards. It has been a great pleasure to have you staying with us and we look forward to welcome you next visit Bangkok! With best regards, Jutharat K. Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is decent & well located for ease of access to food, massage, Terminal 21 & BTS!
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New remodel layout. Near to shopping mall, terminal 21. Near to asok bts and sukhumvut mrt.
Stayed 4 nights in Apr 2019
Response from Jutharat K. on 18 Apr 2019
Dear Sirs, Thank you for taking the time to leave us such a detailed feedback regarding your recent stay with us. We delighted to read that you enjoyed your time here with us and we thank you for sharing your kind comments about your experience. Thank you once again for your feedback and we hope to have the pleasure of welcoming you again during next visit! With best regards, Jutharat K. Hotel Manager

10/10 Excellent

Alex

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to BTS, 7-11 nearby, plenty of foot massage shop for you to chose from
Stayed 5 nights in Mar 2019
Response from Jutharat K. on 10 May 2019
Dear Mr. Alex, Thank you for taking the time to tell us about your recent stay with The Key Bangkok. We are pleased to learn that you had an overall good experience during your stay with us. We appreciate your feedback as it gives us the opportunity to follow up on your experience and to ensure our services are up to standards. It has been a great pleasure to have you staying with us and we look forward to welcome you next visit Bangkok. With best regards, Jutharat K. Hotel Manager

4/10 Poor

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
Location was good. Rooms without windows was a negative. Breakfast was lousy
Stayed 3 nights in Mar 2019

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bangkok 1 Night!
I stayed here 1 night, and it was a splendid stay. The hotel is very nicely located next to the BTS and Terminal 21. It was very easy walking to the many shops and bars in the area. Also, the hotel was very reasonably priced. I would recommend to other whom are interested in staying near the nightlife of Bangkok.
Stayed 4 nights in Mar 2019
Response from Jutharat K. on 1 Apr 2019
Dear Mr. Scott, Greetings from The Key Bangkok! We would like to personally thank you for taking the time to write this review. We are thrilled to hear that we contributed to a memorable experience for you and pleased to hear that you were impressed with our service standard on your recent visit. Thank you once again for your lovely feedback and we can’t wait to have you back again. With best regards, Jutharat K. Hotel Manager

10/10 Excellent

Grace, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful place to stay! Staff was fantastic- Brian on the front desk was very accommodating re: storing our luggage and helpful in booking a taxi for us to the airport. The rest of the staff was great as well. Tasty breakfast. Close to Terminal 21 that has the most awesome food court- Pier 21. Cheap delicious food. Hotel also close to Sukhumvit MRT station and Asok BTS station. Rooms were clean with microwave and fridge. Highly recommend this hotel.
Stayed 2 nights in Mar 2019
Response from Jutharat K. on 18 Mar 2019
Dear Grace, Greetings from The Key Bangkok! We would like to personally thank you for taking the time to write this review. We are thrilled to hear that we contributed to a memorable experience for you and pleased to hear that you were impressed with our service standard on your recent visit. Thank you once again for your lovely feedback and we can’t wait to have you back again. With best regards, Jutharat K. Hotel Manager

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
90% are all functions well only few items need to check. Nothing serious so i can still manage and enjoy my stay, important is clear and services are good so i give it a 4.5 stars
Stayed 5 nights in Feb 2019
Response from Jutharat K. on 4 Mar 2019
Dear Mr. Francis, Thank you for taking the time to tell us about your recent stay with The Key Bangkok. We are pleased to learn that you had an overall good experience during your stay with us. We appreciate your feedback as it gives us the opportunity to follow up on your experience and to ensure our services are up to standards. It has been a great pleasure to have you staying with us and we look forward to welcome you next visit Bangkok. Warmest regards, Jutharat K. Hotel Manager

8/10 Good

Verified traveller

Travelled with family
Very near to Terminal 21. Room without window :(
Stayed 1 night in Feb 2019
Response from Jutharat K. on 12 Feb 2019
Dear Sirs, Thank you very much for your review shared on Expedia and choosing to stay at The Key Bangkok! We are very delighted that your stay was a positive experience.We sincerely hope to have an opportunity to welcome you back and serve you once again in the future. Warmest regards, Jutharat K. Hotel Manager

10/10 Excellent

Chia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friend's visit to Bangkok
The room is spacious and location is convenient to BTS which is only three mins walk n terminal 21 mall. Very cheap food court on the 5th floor. Robinson departmental stall is also nearby the hotel. Don't need to cross the road. It is on the same side.
Stayed 2 nights in Jan 2019
Response from Jutharat K. on 4 Feb 2019
Dear Mr. Chia, Thank you for taking the time to leave us such a detailed feedback regarding your recent stay with us. We delighted to read that you enjoyed your time here with us and we thank you for sharing your kind comments about your experience. Thank you once again for your feedback and we hope to have the pleasure of welcoming you again during next visit! With best regards, Jutharat K. Hotel Manager

8/10 Good

Donavon

Liked: Staff & service, property conditions & facilities, room comfort
Good location at competitive price
Stayed here multiple times because of the competitive price and location. Have always been very satisfied. Walking distance to alot of things. However this time round there was a slight boo boo. My wife complained that the bedsheets and blanket made her itch all over. The other boo boo was when she was taking a shower, the water kept going on and off for a good 5 mins on the last day. I am still happy with the experience overall
Stayed 2 nights in Jan 2019
Response from Jutharat K. on 4 Feb 2019
Dear Mr. Donavon, Thank you for providing your feedback following your recent stay at The Key Bangkok. It is very rewarding to learn you enjoyed your overall experience. Thank you for your delightful comments regarding our hotel value for your money. Kindly accept our sincere apologies for the inconvenience caused about the linen provided. We appreciate your feedback as it gives us the opportunity to follow up on your experience and to ensure our services are up to standards. As well, we shared your feedback with the respective department to follow-up and to avoid such incidents to re-occur. We sincerely hope to have an opportunity to welcome you back and serve you once again in the future in our more typical standard of excellence. With best regards, Jutharat K. Hotel Manager

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything
Very impressed with hotel, initially wary as 3star, but great. Tall people just have to duck near entry, but rezt of hotel great.
Stayed 3 nights in Jan 2019
Response from Jutharat K. on 31 Jan 2019
Dear Mr. Graham, Greetings from The Key Bangkok! We would like to personally thank you for taking the time to write this review. We are thrilled to hear that we contributed to a memorable experience for you and pleased to hear that you were impressed with our service standard on your recent visit. Thank you once again for your lovely feedback and we can’t wait to have you back again. With best regards, Jutharat K. Hotel Manager

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable!!!
I love the Key Hotel in Bangkok. Such a clean and comfortable boutique hotel right near Terminal 21. This is my third time staying at this hotel and I will be back.
Stayed 2 nights in Jan 2019
Response from Jutharat K. on 28 Jan 2019
Dear Mr. Benjamin, Greetings from The Key Bangkok! We would like to personally thank you for taking the time to write a wonderful review. We are delighted that you have had a pleasant stay and enjoyed our hotel facilities and happy to hear that you were impressed with our service standards on your recent visit. We are happy to read your kind comment about the hotel improvement – For sure we will continue doing it We are always grateful to receive constructive feedback from our discerning guests to ensure we constantly improve our standards. Thank you once again for your feedback and we hope to have the pleasure of welcoming you again during next visit! With best regards, Jutharat K. Hotel Manager

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay at the Key
Great location and good value for money. Staff all ways friendly and helpful.
Stayed 5 nights in Jan 2019
Response from Jutharat K. on 21 Jan 2019
Dear Mr. Terence, Greetings from The Key Bangkok! We would like to personally thank you for taking the time to write this review. We are thrilled to hear that we contributed to a memorable experience for you and pleased to hear that you were impressed with our service standard on your recent visit. Thank you once again for your lovely feedback and we can’t wait to have you back again. With best regards, Jutharat K. Hotel Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Jutharat K. on 26 Dec 2018
Dear Mr. Scott, Thank you for your review for your stay at The Key Bangkok.