Porch

Reviews of htop BCN City Hotel

2 out of 5
htop BCN City Hotel
Travessera de Gràcia 380-384, Barcelona

Reviews

7.0

Good

Rating 10 - Excellent. 107 out of 592 reviews" "
Rating 8 - Good. 204 out of 592 reviews" "
Rating 6 - Okay. 157 out of 592 reviews" "
Rating 4 - Poor. 73 out of 592 reviews" "
Rating 2 - Terrible. 51 out of 592 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Colin

Travelled with family
Liked: Staff & service
This is a very budget hotel for the area at 2*. The room we booked for was supposed to be a twin bed but in fact had a double bed plus a single crammed in, leaving very little space to move around. The walls are quite thin so there was a lot of noise from the adjacent room (and vice versa). However the location was great for what we needed with lots of more local bars and cafes and felt very safe along with great connections to local busses and metro plus Sagrada was 10 mins walk away.
Stayed 4 nights in Mar 2024
Response from Hotel manager on 27 Mar 2024
Thanks for your comments

8/10 Good

Richard

Liked: Amenities
The hotel was in an awesome location. Plenty of things nearby for a tourist but you don’t feel like you’re in the middle of a tourist zone.
Stayed 7 nights in Mar 2024
Response from Hotel Manager on 15 Mar 2024
Thanks for your coments

4/10 Poor

Katelyn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathrooms reeked of sewer and the walls were very thin. Staff were nice but I would not stay here again. Close to the Sagrada Familia and Recinte Modernista de Sant Pau. Ads for hotel were misleading.
Stayed 5 nights in Mar 2024
Response from Hotel Manager on 12 Mar 2024
We are working hard to give our better service to our costumers, if anything is wrong we try to give another room to each one that have any report for it to solve incidencies.We will investigate what happened with your room.Kind regards

8/10 Good

Rodin

Travelled with family
Liked: Cleanliness, staff & service
Thank you for having us. Politely people around. Hat off!
Stayed 4 nights in Feb 2024
Response from Hotel Manager on 7 Mar 2024
Thanks for your comments.We work hard to give to aour costumers the better service.

8/10 Good

Rhonda

Small room, but very clean.
Stayed 4 nights in Feb 2024
Response from Hotel Manager on 29 Feb 2024
Thanks for your comments

6/10 Okay

Nicola

Travelled with partner
Disliked: Amenities, property conditions & facilities
Good base...bed for night. Room lacks hooks and any sort of inviting touches.....and thin walls ! shower was good though.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 29 Feb 2024
Thanks for your comments

2/10 Terrible

Kaitlyn, Carlton

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelt like sewer in our room, had to keep windows open. Shower head had to be held the whole time or bathroom flooded - learned this the hard way. Needed all but 1 of the towels to clean up the water before anyone in my group got to shower. Asked the cleaning staff for more towels as ours were soaked, she brought me to the front desk as she did not know English. Talked to guy at front desk and explained the situation and was told we needed to wait until cleaning staff cleaned our room for the day (did not need room to be cleaned as we only stayed 2 nights and spent most of our time being tourist) and the cleaning lady was standing right next to us during this conversation or I could pay more for extra towels. Decided to not pay any extra and wait until staff came to our room on their own. Went out for the day and came back and the staff hadn’t been to our room. Asked for more towels at 7:30 pm and explained staff never came. Front desk stated the cleaning staff was gone for the day and we needed to wait until 7:30 am the next day until cleaning staff got there for more towels. Checked out at 11 am and never got towels. Showered at the next hotel instead. Our room looked nothing like the photos we looked at, very outdated, uncomfortable bed, paper thin pillows. They force you to leave your key at the front desk every time you leave the hotel for “security.” Horrible experience. Would not recommend to anyone.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 24 Feb 2024
Good morning, the hausekeeper did every day her job, also in your room. It is normal that if you want an extra service, like towels, you need to pay for. After your arrival you asked to move to another room, but there wasn't availability to move. And to leave the key, it is for the security and comodity for the guests, we need to control everyone that goes inside the hotel, and also, in case of lose the key outside, anyone can go in.We are sorry, but we are not agree with the things that you are dissappointed.We hope you to see you again, and you will see different yopur experience.Kind regards

10/10 Excellent

Maria

Stayed 3 nights in Jan 2024
Response from Hotel Manager on 9 Feb 2024
Thanks

8/10 Good

Alin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Hotel Manager on 9 Feb 2024
Thanks

8/10 Good

Flora

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 9 Feb 2024
Thanks

10/10 Excellent

Rukshana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice and clean staff was nice it have everything around it…easy transport access I really enjoyed my stay
Stayed 3 nights in Dec 2023

8/10 Good

Lucas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think is too expensive for the property
Stayed 1 night in Nov 2023
Response from Hotel Manager on 5 Dec 2023
Thanks for your comments

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Couldn't stay here
Sorry but the rooms do not look like the photos. It is not this clean and nice in reality - especially the bathrooms. Our room had also had an overwhelming fresh paint odour (although I couldn't see what had been painted) which caused my wife immediate headaches. After an hour there we also found a few tiny insect bites on our legs and that was the final straw. We unfortunately had to move hotels.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 29 Nov 2023
Dear guest,with an anonymous comment we cannot to investigate all that you explain, and nothing has said to the reception.Thanks

8/10 Good

Keiko

Location was perfect as it was very close from Sagrada Familia and walking distance to any other famous spots. There were many places to eat near by and consider affordable among the area. If you don't like to stay at hostel or any sharing units, this hotel is perfect as you get your own private space with affordable price.
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 20 Oct 2023
Thanks for your comments.

8/10 Good

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a bit noisy, you can hear everything from the streets and neighbours
Stayed 1 night in Oct 2023
Response from Hotel Manager on 16 Oct 2023
GRACIAS POR SU VALORACIÓN

6/10 Okay

Ondrej

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Hotel Manager on 12 Oct 2023
Thanks for your comments

10/10 Excellent

Jose

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location and friendly atmosphere
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 29 Sept 2023
Thanks for your comments

10/10 Excellent

Charlotte

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and fun!
Stayed 3 nights in Sep 2023
Response from Hotel Manager on 28 Sept 2023
Thanks for your comments!

6/10 Okay

Michael

Travelled with group
Disliked: Room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 21 Sept 2023
Thanks for your comments

8/10 Good

Geerthana

Stayed 3 nights in Sep 2023
Response from Hotel Manager on 6 Oct 2023
Thanks for your comments

8/10 Good

Paul

Travelled with partner
Liked: Staff & service
Simple 2 Star with a reasonable breakfast, friendly staff and good transport links
Stayed 4 nights in Sep 2023
Response from Hotel Manager on 17 Sept 2023
Thanks for your comments

6/10 Okay

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location
Stayed 3 nights in Sep 2023
Response from Hotel Manager on 17 Sept 2023
Thanks for your comments

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager on 28 Aug 2023
Thank you for your comments and your assessment.

6/10 Okay

Emmanuel

Disliked: Property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Hotel Manager on 24 Aug 2023
Gracias por su valoración

4/10 Poor

Eva

Disliked: Cleanliness, property conditions & facilities
AC week daytime,WiFi off /on ,week. No refrigerator. Very small.
Stayed 3 nights in Aug 2023
Response from Hotel Manager on 7 Aug 2023
Thanks for your comments

2/10 Terrible

Mikayla

Disliked: Staff & service, property conditions & facilities
Response from Hotel Manager on 3 Aug 2023
All cancellations have cancellation fees.We are sorry about the inconveniences

8/10 Good

Macy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 31 Jul 2023
gracias por su valoración

10/10 Excellent

Bethany

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for 6 nights and it’s a great location to explore Barcelona. There are good bud and metro links, 15 minute walk from Sargada Familia and 15 minute bus & walk to Parc Guell. Staff were great and rooms were clean ( basic) but what you expect at the cost. Would be returning for future visits. 5***** stay.
Stayed 6 nights in Jun 2023
Response from Hotel Manager on 4 Jul 2023
Thanks for your comments

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service
Perfect hotel for a city break in Barcelona! The reception was manned 24/7 making it feel really safe and secure, especially when returning late after an evening out. The room / bathroom was clean and had everything we needed for our stay. All the staff were very friendly and happy to help. The hotel was in a great location for tourist attractions, transport into the city centre and transport to the airport.
Stayed 4 nights in Jun 2023
Response from Hotel Manager on 1 Jul 2023
Thanks for your comments!

8/10 Good

Elvina

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Hotel Manager on 26 Jun 2023
Thanks for your comments

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for the price
The hotel is perfect for what you pay for. Beds are comfy, rooms are clean and the air con is a massive bonus! Beds are changed every day and fresh towels provided too! The walls are a little thin, but it’s nothing too major. It’s in a great location being approx a 4 minute walk to the nearest metro, and a 10-15 minute walk to the sagrada familia.
Stayed 5 nights in Jun 2023
Response from Hotel Manager on 26 Jun 2023
Thanks for your comments

6/10 Okay

Carlos

Travelled with family
Disliked: Property conditions & facilities
La propiedad requiere algunos mantenimientos, luego el baño de la habitación mas incomodo imposible
Stayed 2 nights in Jun 2023
Response from Hotel Manager on 22 Jun 2023
Gracias por sus comentarios.Procedemos a trabajar para resolverlo.

6/10 Okay

Marie

Travelled with partner
Liked: Cleanliness
The quality of the towels was very bad, we had to buy new ones. Otherwise, it’s a practical hotel with a perfect location!
Stayed 2 nights in Mar 2023
Response from Hotel Manager on 20 Jun 2023
Thanks for your comments

8/10 Good

Michael

Stayed 3 nights in Jun 2023
Response from Hotel Manager on 4 Jul 2023
Thanks

4/10 Poor

Jennifer

Disliked: Property conditions & facilities
Stayed 1 night in May 2023
Response from Hotel Manager on 3 Jun 2023
Lamentamos su valoración, nos gustaría poder saber en qué tema podemos mejorar.Saludos cordiales

10/10 Excellent

Amna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was so very kind. They helped me with anything I needed and were welcoming. If I went back to this area I would definitely stay with them again.
Stayed 1 night in May 2023
Response from Hotel Manager on 2 Jun 2023
Thanks for your comments

10/10 Excellent

maria

Stayed 3 nights in May 2023
Response from Hotel Manager on 2 Jun 2023
Gracias por su valoración

10/10 Excellent

James

Stayed 3 nights in Apr 2023
Response from Hotel Manager on 11 May 2023
Thanks!!

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for the price! Came with more amenities than most hotels and friendly staff. Only down side is that it can get noisy - thin walls.
Response from Hotel Manager on 4 May 2023
Thans for your comments.

8/10 Good

Sonia

Travelled with family
Liked: Cleanliness, staff & service
The location was great- near the city centre, sights, shops, restaurants and cafes. The hotel room was a reasonable size and the bathroom was good with a lovely shower but the beds were not very comfortable and sounds from elsewhere in the property were easily heard through walls. I would have loved to have had tea and coffee making facilities in the room.
Stayed 8 nights in Apr 2023
Response from Hotel Manager on 17 Apr 2023
Thanks for your commnets

4/10 Poor

siu lim

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room is so noisy. We can hear every word, steps of the neighbour.
Stayed 4 nights in Apr 2023
Response from Hotel Manager on 17 Apr 2023
We are sorry about that.Thanks for your comments

8/10 Good

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Hotel Manager on 26 Apr 2023
Thanks for your comments

10/10 Excellent

Charly-Rose

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Hotel Manager on 6 Apr 2023
thanks

10/10 Excellent

Carmelita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Hotel Manager on 21 Mar 2023
Gracias por su valoración

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location,, friendly staff,, serve breakfast,,well recommended
Stayed 4 nights in Feb 2023
Response from Hotel Manager on 2 Mar 2023
Thanks for your comments!Regards,

10/10 Excellent

Mildret

Stayed 4 nights in Jan 2023
Response from Hotel Manager on 11 Mar 2023
Thanks

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel 10 mins away waking from La sagrada Familia.
Response from Hotel Manager on 8 Nov 2022
Thanks for your comments

8/10 Good

Charlene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from Hotel Manager on 3 Oct 2022
Gracias por su valoración

8/10 Good

Aurooba

Travelled with partner
Liked: Cleanliness, staff & service
Clean, easy to access accommodations. However, very worn down, and the WiFi is so slow even the google homepage doesn't load sometimes. The room is a bit worn and very old. The water pressure is excellent and the hot water is bliss. Very close to Sagrada Familia and location felt safe and accessible. Free/street parking is nearly impossible to find but paid parking is pretty pricey but super close.
Stayed 3 nights in Sep 2022
Response from Hotel Manager on 3 Oct 2022
Thanks for your comments

10/10 Excellent

Ann

Stayed 4 nights in Sep 2022
Response from Hotel Manager on 21 Sept 2022
Muchas gracias por su valoración.