Exterior

Reviews of Hyatt Regency Barcelona Tower

5 out of 5
Hyatt Regency Barcelona Tower
Gran Via 144, L'Hospitalet de Llobregat

Reviews

8.6

Excellent

Rating 10 - Excellent. 560 out of 1003 reviews" "
Rating 8 - Good. 274 out of 1003 reviews" "
Rating 6 - Okay. 94 out of 1003 reviews" "
Rating 4 - Poor. 47 out of 1003 reviews" "
Rating 2 - Terrible. 28 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property but way out of the mainstream. Obviously appeals to business travelers and groups.
Stayed 2 nights in Apr 2024
Response from Hyatt Regency Barcelona Tower on 21 Apr 2024
Thank you very much for your comment Maureen. Looking forward to welcome you back soon in a near future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Hyatt Regency Barcelona Tower on 20 Apr 2024
Thank you very much for your valoration James!

10/10 Excellent

Rachel, alameda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is on the outskirts of Barcelona. We had a car so wanted easy parking. There’s a large parking lot in the basement. We paid extra for a view. We had adjoining rooms with twin beds in one and a king in the other. As a result our room had to be on the non city side of the hotel. Not a great view. We discussed with the manager and while he could t move us he went out of his way to make it up to us. The breakfast was varied and had something for everyone. The kids loved the pancake machine. We had room service that was also great. Dinner in the second floor restaurant was accompanied by a U2 concert playing on a giant screen in the lobby we were overlooking. Our room was a great size. Bed was comfy and the shower was amazing! Tea kettle in the room along with tea and coffee plus a mini bar. The location is near the university and hospitals. Not a typical European walkable area but the bus and metro are right there and easy to use. That’s how we got around with no issues. We would stay here again.
Stayed 3 nights in Mar 2024
Response from Maria Rosell on 31 Mar 2024
Thank you very much for your time and comment Rachel. At Hyatt Regency Barcelona Tower we place great value on the opinions of our guests. Hoping to welcome you again on your next trip to Barcelona, we remain at your entire disposal.

10/10 Excellent

Gretchen

Very nice
Stayed 1 night in Jan 2024
Response from Maria Rosell on 29 Mar 2024
Thank you very much for you valoration!

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice just nothing around. Not at all as close to terminal as they stated
Stayed 1 night in Mar 2024
Response from Alex Moragues | Quality Manager on 13 Mar 2024
Thank you for the time taken to evaluate us, Dan. It is good to know you had and enjoyable stay.

10/10 Excellent

Aruna

Business traveller
Liked: Amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Alex Moragues | Quality Manager on 13 Mar 2024
Thank you for taking the time to evaluate us, Aruna. We are very happy to see we fulfilled your expectations.

10/10 Excellent

Roger

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Michael behind the Axis bar was excellent and looked after us extremely well. He made us feel at home. Gracias amigo
Stayed 4 nights in Jan 2024
Response from Adrián Serrano - Front Desk Manager on 22 Feb 2024
Dear Roger,On behalf of Hyatt Regency Barcelona Tower team, I would like to thank you for sharing your memories of your fantastic time here with us.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable for the entire family. We are thrilled to read that you were extremely satisfied with the level of service received from our team member Michael. It certainly is our goal to provide exceptional vacation experiences for all of our guests and we are delighted to see that our team members went above and beyond to ensure that you had a wonderful and memorable stay here with us. We hope to see you many more times for even more excellent vacation experiences.Sincerely,

10/10 Excellent

Diane

Stayed 5 nights in Jan 2024
Response from Adrián Serrano - Front Desk Manager on 22 Feb 2024
Dear Diane,On behalf of the entire team that strives daily to achieve your satisfaction, we thank you for your wonderful rating of the hotel. We are very pleased to know that you enjoyed your stay and we hope to have the pleasure of welcoming you back soon.This type of feedback encourages the team to continuously exceed quality standards.We are glad to know that you had a pleasant stay among us.Thank you so much for taking the time to leave us a 5-star review.We are delighted to see that you enjoyed your stay

10/10 Excellent

Stacey

Liked: Cleanliness, property conditions & facilities, room comfort
Really recommend a stay
This hotel is amazing, we were here for the Le Petit Chief dining experience and it and the hotel did not disappoint! Very up market hotel, amazing comfort and the staff were all really friendly - highly recommend!
Stayed 1 night in Jan 2024
Response from Alex Moragues Quality Manager on 2 Feb 2024
Dear Stacey,Thank you very much for having taken a few minutes of your time to provide your valuable feedback relating your stay with us. At the Hyatt Regency Barcelona Tower, our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team, to know that we succeeded in our effort and you were satisfied. Thanking you again for your time, I look forward to hearing from you soon.Best regards,

10/10 Excellent

Jefferson, Buena park

Stayed 1 night in Jan 2024
Response from Adrián Serrano - Front Desk Manager on 22 Feb 2024
Dear Jefferson,First of all, please allow us to thank you personally for taking the time to share your feedback regarding your recent stay with us.Exceeding our guest’s expectations and offering truly memorable experiences is what we strive for and we are proud to learn that we have achieved our goal for you.We will be here waiting for your next holiday to once again make your vacation the very best.Sincerely,

10/10 Excellent

Hakim

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel service, upgraded my room, the best staff, thank Emin and Marry and others can not remember their names, it was very pleasant stay, very safe, quite, good customer service and good facilityb
Stayed 2 nights in Jan 2024
Response from Alex Moragues Quality Manager on 2 Feb 2024
Dear Hakim,Thank you very much for the time spent in sharing your opinion. We really appreciate your comments.We are aware of the importance of feeling at home when travelling so it is a pleasure to read that we have reached your expectations and you have enjoyed your time with us.I will stay at your entire disposal for any future assistance.Best regards,

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2024
Response from Alex Moragues Quality Manager on 2 Feb 2024
Dear Anthony,Thank you very much for having taken a few minutes of your time to provide your valuable feedback relating your stay with us. At the Hyatt Regency Barcelona Tower, our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team, to know that we succeeded in our effort and you were satisfied. Thanking you again for your time, I look forward to hearing from you soon.Best regards,

10/10 Excellent

Benneaser

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Alex Moragues Quality Manager on 2 Feb 2024
Dear Benneaser,Thank you very much for having taken a few minutes of your time to provide your valuable feedback relating your stay with us. At the Hyatt Regency Barcelona Tower, our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team, to know that we succeeded in our effort and you were satisfied. Thanking you again for your time, I look forward to hearing from you soon.Best regards,

10/10 Excellent

Sarf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was an Uber ride away from the downtown Barcelona. it's closer to the airport and provided plenty of space. Very hip, modern rooms, stylist bathrooms, AMAZING breakfast options, sleek rooftop bar. Took grownup kids with us and they loved the room, the view, and the breakfast presentation and taste. We could spend the day doing touristy activities and took an uber/taxi over to spend a relaxing time back at the hotel.
Response from Alex Moragues Quality Manager on 8 Jan 2024
Dear Sarf,Thank you very much for the time spent in sharing your opinion. We really appreciate your comments.We are aware of the importance of feeling at home when travelling so it is a pleasure to read that we have reached your expectations and you could relax during your stay with us.Best regards,

2/10 Terrible

RUXIAN

Stayed 1 night in Dec 2023

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff! The sky tower and view of Barcelona are amazing! The huge tv screen in the hotel bar is incredible (must see)!
Response from Adrián Serrano - Front Desk Manager on 22 Feb 2024
Dear Lori,We are really honored that you chose Hyatt Regency Barcelona Tower for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.It was our pleasure to have you as our guests, and we are truly delighted to know that your stay with us was enjoyable and memorable.We will be here waiting for your next holiday to once again make your vacation the very best.Sincerely,

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful hotel with SUCH friendly staff. Though it isn’t the most central location, it’s easy to get to from the metro. Highly recommend!
Stayed 2 nights in Dec 2023
Response from Alex Moragues Quality Manager on 8 Jan 2024
Dear Jordan,Thank you very much for having taken a few minutes of your time to provide your valuable feedback relating your stay with us. Our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team to know that we succeeded in our effort and you were so satisfied with their attitude. I look forward to hearing from you again soon.Kind regards,

10/10 Excellent

Emmanuel E

Stayed 1 night in Dec 2023
Response from Hyatt Regency Barcelona Tower on 25 Dec 2023
Dear Emmanuel,Thank you for your visit and for your inspiring rating of your stay. It motivates us to continue improving and offering our guests the best service. We look forward to seeing you soon and send you our warmest regards.Sincerely,Paula CastellàDuty Manager

6/10 Okay

Raquel

Travelled with family
Liked: Property conditions & facilities
The service wasn’t the best and it’s far away from turistic places.
Stayed 2 nights in Dec 2023
Response from Hyatt Regency Barcelona Tower on 25 Dec 2023
Dear Raquel,Thank you very much for choosing us and for sharing some feedback related to your stay. We are really sorry to hear that we did not fully meet your expectations. We appreciate you sending us your impressions as it helps us to continue improving. We hope to see you again soon to offer you an experience that exceeds all your expectations.Kind regards,Paula CastellàDuty Manager

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hyatt Regency Barcelona Tower on 25 Dec 2023
Dear Dan,Thank you very much for giving us a 5-star rating! We are immensely happy to know that we fully succeeded offering you the best experience and we look forward to welcoming you again in a near future.Best wishes,Paula CastellàDuty Manager

8/10 Good

Onnaedo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hyatt Regency Barcelona Tower on 25 Dec 2023
Dear Onnaedo,Thank you for rating your stay at Hyatt Regency Barcelona Tower. We hope that you had a pleasant stay among us and we look forward to welcoming you again soon to offer you an even better experience.Warm regards,Paula CastellàDuty Manager

10/10 Excellent

DALIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to take the subway and convenient and closed to the airport , the staff was very kind to us
Response from Hyatt Regency Barcelona Tower on 25 Dec 2023
Dear Dalia,Many thanks for visiting us and for taking the time to share your feedback. We are really happy to see that you highlight the excellent assistance that you received from our staff.Thank you again for your time and we look forward to seeing you on another occasion.Kind regards,Paula CastellàDuty Manager

10/10 Excellent

Daniyal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in by very friendly staff led by Abdou. Restaurant staff too were extremely helpful and professional
Stayed 4 nights in Nov 2023
Response from Hyatt Regency Barcelona Tower on 28 Nov 2023
Dear Daniyal,Thank you for your visit and for taking the time to share some feedback. We are really pleased to know that all our staff made you feel at home as this is our main priority. We are glad to know that you fully enjoyed your stay and look forward to welcoming you again on another occasion.Best wishes,Paula CastellàDuty Manager

6/10 Okay

Tia

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was not able to accommodate at an early arrival, at the scheduled check in time, the staff indicated that my room was not ready and asked if I would like to upgrade for an additional 85euro.
Stayed 1 night in Oct 2023
Response from Hyatt Regency Barcelona Tower on 28 Nov 2023
Dear Tia,Many thanks for sharing your opinion with other users. We are really sorry to see that we could not fully meet your expectations. We would like you to know that whenever we have availability of rooms of the booked category before the official check-in time, if the guest requests it, the room is delivered. We understand that in your case there was no availability of the type of room booked and therefore you were offered an upgrade to another type of available room.We are sorry if that caused you any inconvenience.We look forward to seeing you again on another occasion.Kind regards,Paula CastellàDuty Manager

10/10 Excellent

Jane

Travelled with group
Liked: Amenities
Second stay here. Hotel is beautiful and staff gracious and so helpful. Love the bar and outside lanai.
Stayed 1 night in Oct 2023
Response from Hyatt Regency Barcelona Tower on 28 Nov 2023
Dear Jane,Thank you very much for your trust by choosing us again to spend your holidays in Barcelona. We are happy to know that on this occasion we have also been able to offer you an excellent stay and we hope to welcome you again soon.Best regards,Paula CastellàDuty Manager

6/10 Okay

Erlinda

Travelled with partner
Liked: Amenities, property conditions & facilities
Too far away to the City center.
Stayed 1 night in Oct 2023
Response from Hyatt Regency Barcelona Tower on 28 Nov 2023
Dear Erlinda,Thank you for taking the time to rate your recent stay at Hyatt Regency Barcelona Tower. We hope that you felt comfortable among us and we feel sorry to not have fully met your expectations regarding our location.We hope to seeing you again on another occasion and send you our warmest regards.Sincerely,Paula CastellàDuty Manager

10/10 Excellent

THOMAS, Ponce Inlet

Liked: Cleanliness, staff & service, property conditions & facilities
Unique modern design. Interesting rooftop bar. The area directly adjacent is low budget housing, but a nice coffee bar five minutes walk.
Stayed 3 nights in Oct 2023
Response from Hyatt Regency Barcelona Tower on 28 Nov 2023
Dear Thomas,Thank you so much for your wonderful review of your recent stay! We are really grateful to read your very positive experience and we hope to have the pleasure of seeing you again on your next trip to Barcelona.Sincerely,Paula CastellàDuty Manager

10/10 Excellent

Amanda, Pickering

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel with beautiful rooms. The views are amazing. Easy access to the Metro station. Couldn’t fault the hotel, it’s staff and the food. Would definitely recommend and would definitely stay again 😊
Stayed 2 nights in Oct 2023
Response from Hyatt Regency Barcelona Tower on 28 Nov 2023
Dear Amanda,Thank you for choosing us and for taking the time to share your experience.We are glad to see that your stay was unbeatable and we look forward to seeing you again soon to offer you an even better experience.Warm regards,Paula CastellàDuty Manager

2/10 Terrible

Peili

Stayed 1 night in Oct 2023
Response from Hyatt Regency Barcelona Tower on 28 Nov 2023
Dear Peili,Thank you for taking the time to rate your experience at Hyatt Regency Barcelona Tower.We are very sorry to know that we did not meet your expectations and apologize for any inconvenience you may have had during your stay.We hope to see you again on another occasion to prove you that we can offer you an amazing experience.Kind regards,Paula CastellàDuty Manager

8/10 Good

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room, friendly & helpful staff, good breakfast
Stayed 1 night in Oct 2023
Response from Hyatt Regency Barcelona Tower on 28 Nov 2023
Dear Wesley,Many thanks for your visit and for your positive comments. We are pleased to hear that you enjoyed your stay and we hope to have the pleasure of welcoming you again.We remain at your entire disposal for anything you may need.Best regards,Paula CastellàDuty Manager

10/10 Excellent

MICHAEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, modern, comfortable & very quiet
Stayed 1 night in Oct 2023
Response from Hyatt Regency Barcelona Tower on 27 Nov 2023
Dear Michael,Thank you very much for your loyalty and trust by choosing Hyatt Regency Barcelona Tower. We are delighted to know that you felt comfortable in our hotel and that you had some days of relax among us.We look forward to welcoming you again on another occasion to continue being part of your holidays.Sincerely,Paula CastellàDuty Manager

10/10 Excellent

shandika

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and very accommodating....
Stayed 1 night in Oct 2023
Response from Hyatt Regency Barcelona Tower on 27 Nov 2023
Dear Shandika,Thank you so much for taking the time to provide some feedback! We are really pleased to know that our attentive staff made your stay unbeatable.We hope to welcome you again on another occasion to offer you an even better service.Sincerely,Paula CastellàDuty Manager

10/10 Excellent

Bradley

Stayed 1 night in Oct 2023
Response from Hyatt Regency Barcelona Tower on 28 Nov 2023
Dear Bradley,Thank you so much for rating your stay with a 5-star score! We are really happy to know that we offered you an unbeatable experience and we look forward to welcoming you again in a near future.Best wishes,Paula CastellàDuty Manager

10/10 Excellent

Diane

Travelled with family
A wonderful property. The staff was fantastic and the amenities were perfect. Great location near a metro stop.
Stayed 1 night in Oct 2023
Response from Hyatt Regency Barcelona Tower on 9 Oct 2023
Dear Diane,We appreciate that you have shared your rating with us.This type of feedback encourages the team to continuously exceed quality standards.We are happy to know that we perfectly met your expectations and we hope to see you again soon.

10/10 Excellent

nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
Excellent hotel! Very ftiendly service and were very accomodating to me. Fitness center/ spa was awesome!
Stayed 2 nights in Aug 2023
Response from Hyatt Regency Barcelona Tower on 9 Oct 2023
Dear Nancy,Thank you very much for choosing us and for sharing your wonderful comments with us and other users.We are proud to know that our entire team assisted you perfectly during your stay and that you felt at home.We look forward to seeing you again soon and remain at your entire disposal for anything you may need.Kind regards,Paula CastellàDuty Manager

10/10 Excellent

James, TST Kowloon

Stayed 1 night in Oct 2023
Response from Hyatt Regency Barcelona Tower on 28 Nov 2023
Dear James,Many thanks for visiting us and for taking the time to rate your experience. We are immensely happy to see that you gave us a 5-star rating, which means that your experience was fully satisfactory.We look forward to welcoming you again soon and remain at your entire disposal.Kind regards,Paula CastellàDuty Manager

10/10 Excellent

Jillian

Stayed 1 night in Sep 2023
Response from Hyatt Regency Barcelona Tower on 9 Oct 2023
Dear Jillian,Thank you very much for choosing Hyatt Regency Barcelona Tower to spend your holidays in Barcelona. We are impressed by your wonderful rating and we are very happy to know that your entire stay was highly satisfactory.Hoping to welcome you again soon, we send you our warmest regards.Paula CastellàDuty Manager

10/10 Excellent

Elaine, Southport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel - handy for the port and airport. 4 mins walk to metro.
Stayed 1 night in Sep 2023
Response from Hyatt Regency Barcelona Tower on 29 Sept 2023
Dear Elaine,Thank you very much for taking the time to share your impressions about your recent stay at Hyatt Regency Barcelona Tower with us.We are immensely happy to see that you had a 5-star experience at our hotel and we can not wait to welcome you again on another occasion.Kind regards,Paula CastellàDuty Manager

10/10 Excellent

Warren

Stayed 1 night in Sep 2023
Response from Hyatt Regency Barcelona Tower on 9 Oct 2023
Dear Warren,Many thanks for choosing us and for dedicating some time to share your rating. We are really happy to see that our efforts to offer you the best experience have yielded unbeatable results.We look forward to welcoming you again very soon and send you our best wishes.Sincerely,Paula CastellàDuty Manager

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would not wander off this property after dark. The bellman was the top employee. The buffet breakfast was pretty lame.Waiter at the lobby bar was great. The room was really very fancy!
Stayed 1 night in Sep 2023
Response from Hyatt Regency Barcelona Tower on 29 Sept 2023
Dear Michael,Thank you very much for taking the time to rate your stay at Hyatt Regency Barcelona Tower.We are sorry that we did not fully meet your expectations regarding breakfast. Normally our variety of food is always well received among our guests and we regret that this was not your case.We hope to have the pleasure of welcoming you again soon and send you our best wishes.Paula CastellàDuty Manager

8/10 Good

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice hotel. Just not close to much.
Stayed 3 nights in Sep 2023
Response from Hyatt Regency Barcelona Tower on 29 Sept 2023
Dear Christine,Thank you for dedicating a few minutes to share your impressions of the hotel with other users. We are glad to see that you enjoyed our facilities and service. Regarding the location, despite being located outside of Barcelona, it has very good communications with the center with a taxi rank in front of the hotel and bus and metro stop just 3 minutes from the hotel.We hope to welcome you again soon and remain at your entire disposal.Kind regards,Paula CastellàDuty Manager

10/10 Excellent

sharif

Stayed 4 nights in Sep 2023
Response from Hyatt Regency Barcelona Tower on 27 Nov 2023
Dear sharif,Many thanks for visiting us and for rating your stay.We are pleased to know that you had a great experience among us and we hope that you choose us again for your next holidays in Barcelona.Sincerely,Paula CastellàDuty Manager

2/10 Terrible

MAHMOUD

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Hyatt Regency Barcelona Tower on 9 Oct 2023
Dear Mahmoud,Thank you very much for your trust by choosing us to spend your holidays in Barcelona.We are really sorry to hear that your experience was not as pleasant as you expected. We will continue working to improve and be better every day and we look forward to seeing you on another occasion.Kind regards,Paula CastellàDuty Manager

10/10 Excellent

Roy, West Covina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hyatt Regency Barcelona Tower on 29 Sept 2023
Dear Roy,Thank you very much for taking the time to rate your stay at Hyatt Regency Barcelona Tower. We are delighted to see that your stay has been fully pleasant and we look forward to welcoming you again soon on another occasion.Best wishes,Paula CastellàDuty Manager

4/10 Poor

Romeo

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible service and facility
This hotel was super outdated with disgusting carpeting in the elevators the carpet in the sky lounge was absolutely abhorrent. The service in this hotel is terrible Ordered wine at lobby bar, waited 25 minutes and left. We also waited until 8pm to go to their sky lounge on the 29th floor! We get seated waited ten minutes until server asked what we wanted to drink, we ordered their most expensive red to treat ourselves a little. Then we ordered our food. Waited 27 minutes (no water, nothing to munch on while we waited) on a side note there were 6 or 7 servers and only 8 people in this bar. We left as this type of service is unacceptable in a hotel that claims top service and facility.
Stayed 1 night in Sep 2023
Response from Hyatt Regency Barcelona Tower on 29 Sept 2023
Dear Romeo,Thank you for your detailed review related to your recent stay at Hyatt Regency Barcelona Tower.We are really sorry to see that you had some inconveniences at our bar and that you had to wait more than expected. We will continue working to improve our service and we hope that you trust us again and visit us on another occasion.We remain at your entire disposal and send you our best regards.Paula CastellàDuty Manager

8/10 Good

Vincent

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Sep 2023
Response from Hyatt Regency Barcelona Tower on 29 Sept 2023
Dear Vincent,Many thanks for rating your experience at Hyatt Regency Barcelona Tower.We hope that your stay has been pleasant and that you enjoyed our services.Looking forward to welcoming you again very soon, we send you our best wishes.Sincerely,Paula CastellàDuty Manager

8/10 Good

Antonino

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Comfortable and clean
Stayed 1 night in Sep 2023
Response from Hyatt Regency Barcelona Tower on 29 Sept 2023
Dear Antonino,Thank you for sharing some feedback related to your recent stay at our hotel. We are glad to know that you had a pleasant stay among us and we hope that you trust us again and choose us for your next holidays to Barcelona.We remain at your entire disposal,Paula CastellàDuty Manager

10/10 Excellent

Guillermo Ovies

Stayed 1 night in Sep 2023
Response from Hyatt Regency Barcelona Tower on 9 Oct 2023
Apreciado Sr. Ovies,Muchísimas gracias por su visita y por valorar su estancia con 5 estrellas. Nos alegra saber que cumplimos a la perfección con sus expectativas y esperamos que vuelva a confiar nuevamente en nosotros y nos elija para su próxima visita en Barcelona.Reciba un cordial saludo,Paula CastellàDuty Manager

6/10 Okay

Satish

Stayed 3 nights in Aug 2023
Response from Hyatt Regency Barcelona Tower on 9 Oct 2023
Dear Satish,Thank you very much for choosing us and for taking the time to rate your stay. We are sorry to hear that your experience was not fully satisfactory. We will continue working to improve our service and we hope to have the pleasure of welcoming you again very soon.Warm regards,Paula CastellàDuty Manager

10/10 Excellent

William, Norwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and innovative property. Extremely clean. All of the staff were excellent.
Stayed 1 night in Sep 2023
Response from Hyatt Regency Barcelona Tower on 29 Sept 2023
Dear William,Thank you so much for taking the time to leave us a 5-star review.We are impressed by your kind words and are very pleased to know that we exceeded all your expectations.We remain at your entire disposal and hope to see you again on your next trip to Barcelona.Warm regards,Paula CastellàDuty Manager