Outdoor dining

Reviews of INNSiDE by Melia Barcelona Apolo

4 out of 5
INNSiDE by Melia Barcelona Apolo
Avinguda del Paral.lel, 57-59, Barcelona, Barcelona

Reviews

9.4

Exceptional

Rating 10 - Excellent. 235 out of 322 reviews" "
Rating 8 - Good. 65 out of 322 reviews" "
Rating 6 - Okay. 12 out of 322 reviews" "
Rating 4 - Poor. 5 out of 322 reviews" "
Rating 2 - Terrible. 5 out of 322 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I stayed for five day, we couldn't be happier with our whole expirience at Innside. The whole staff were wonderful, but specially the front desk staff. the Metro is right next to the hotel..and you can walk to La Rambla or Gothic Quarter if you like.. We had a great time at your hotel. Thank You So Much. Harold & Miriam
Stayed 5 nights in Mar 2024
Response from Belén Sánchez, Guest Relations Manager on 28 Mar 2024
Dear Harold,Thank you for such an amazing review.Your glowing words have painted our hotel with the brightest colors! We're thrilled to hear that you found our front desk team to be as wonderful as the masterpieces gracing our urban and arty walls. Isn't it just fabulous to have the Metro right on your doorstep? It's like the whole city is inviting you to dance along its streets. And speaking of steps, strolling to La Rambla and the Gothic Quarter must have felt like a charming journey through the heart of Barcelona's vibrant spirit. Your appreciation for the room's cleanliness and amenities is the sweet melody to our symphony of services, where every comfort is a thoughtful touch to your everyday essentials.We look forward to seeing you again in the future.Best wishes,Belén Sánchez, Guest Relations Manager

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is amazing, great location, great rooms, great staff. Only are for improvement is to keep cooked food at breakfast warm or hot. At best it wqs luke warm.
Stayed 3 nights in Mar 2024
Response from Belén Sánchez, Guest Relations Manager on 27 Mar 2024
Dear Denise,Thank you for taking the time to let us know your opinion of your recent stay.A standing ovation for your kind words! We're over the moon to hear about your amazing experience with us, from the prime location to our stellar team and those great rooms that come with thoughtful touches to the everyday essentials. As for the breakfast, we tip our chef's hat to your suggestion - while our dishes aim to tantalize taste buds, it appears the temperature didn't rise to the occasion. We're always stirring up ways to ensure everything is just right and appreciate your appetite for improvement.We hope to see you again.Take care,Belén Sánchez, Guest Relations Manager

10/10 Excellent

Beth

Liked: Staff & service, property conditions & facilities
A clean, modern hotel with great sized rooms, really friendly and helpful staff. Would recommend.
Stayed 5 nights in Mar 2024
Response from Belén Sánchez, Guest Relations Manager on 27 Mar 2024
Hey Beth,It’s great to receive this feedback about your recent visit.Your kind words have painted smiles on our faces wider than the murals adorning our walls! We're thrilled to hear that our modern touch and the dedication of our team have made your stay memorable. It's guests like you that make our hotel more than just a place to stay, but a canvas of experiences. From our heartbeats syncing with the rhythm of Barcelona to our rooms, delicately designed so you can make the most out of your stay, we relish the opportunity to be the backdrop to your city tales. Stay Curious, and discover new corners with us next time!We're already excited for your next stay.Take care and see you again soon,Belén Sánchez, Guest Relations Manager

8/10 Good

Nikola

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall OK, but not great location. Very noisy trafficed area
Stayed 2 nights in Mar 2024
Response from Belén Sánchez, Guest Relations Manager on 27 Mar 2024
Hi Nikola,Thanks for sharing your review with us, it means a lot!Thank you for your review! We're thrilled to hear you found your room spotless and our hotel's condition impeccable. It’s always our pleasure to provide delicately designed rooms so you can make the most out of your stay. We're sorry to hear about the noise from the bustling streets; our central location does come with a vibrant city buzz. However, we've taken thoughtful measures like double-glazing and offering earplugs to ensure our guests can still find their moment of tranquility amidst the urban excitement. Remember, the higher floors and interior rooms are your sanctuaries for peace.We hope to have the opportunity to welcome you again.Best wishes,Belén Sánchez, Guest Relations Manager

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are comfy, very clear. Nice lobby!!!
Stayed 2 nights in Mar 2024
Response from Belén Sánchez, Guest Relations Manager on 27 Mar 2024
Dear Guest,Thank you for sharing your feedback.We're over the moon to hear that our comfy rooms and inviting lobby struck a chord with you! It's fantastic to know that the cleanliness and condition of our hotel met your 100% satisfaction - our team takes pride in ensuring every detail sparkles. Now, while we're tickled pink that you've enjoyed our amenities, we noticed your service rating has a little room to twinkle. Sometimes, even in a constellation of stars, one might flicker momentarily. Rest assured, we're all about adding thoughtful touches to the everyday essentials and aim to make your next stay even more stellar.We look forward to welcoming you back. Best wishes,Belén Sánchez, Guest Relations Manager

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 5 nights in Mar 2024
Response from Belén Sánchez, Guest Relations Manager on 27 Mar 2024
Hey there, Sheila!We're on cloud nine after reading your amazing review. Thanks a ton!We are pleased that we were able to meet your expectations.We can't wait for your next visit.All the best,Belén Sánchez, Guest Relations Manager

10/10 Excellent

Antonio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 3 nights in Mar 2024
Response from Belén Sánchez, Guest Relations Manager on 27 Mar 2024
Hi Antonio,Thanks so much for this positive review.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Belén Sánchez, Guest Relations Manager

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, friendly and helpful staff. Perfectly clean with a good gym facility also. Great location in terms of transport links and being walkable to la rambla etc
Stayed 2 nights in Mar 2024
Response from Belén Sánchez, Guest Relations Manager on 27 Mar 2024
Hey there, Caroline!Thrilled to see your positive feedback. Thanks for sharing your experience with us.We're over the moon to hear that your stay was nothing short of excellent! A tip of the hat for noting our friendly staff and their dedication to making your experience memorable. Isn't it wonderful to have the world at your feet, with transport links just a hop, skip, and a jump away, and the vibrant La Rambla within a leisurely stroll's distance? And when it comes to keeping fit while traveling, our InFit Gym is always ready to help you feel good, with state-of-the-art fitness spaces to ensure your workout doesn't go on vacation when you do. Your glowing remarks on room cleanliness and hotel condition? They're the cherry on top that makes our day brighter!We can't wait to see you again.All the best,Belén Sánchez, Guest Relations Manager

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pretty nice hotel very well located (Apolo) it is nearby to the main attractions such as the Rambla, Plaza Catalunya, Plaza España and many more. The subway station is 2 minutes from there and the are is very safe. If you pay for the breakfast you wont be disappointed It is worth it, the breakfast buffet offer a lot of options and they are very good.
Stayed 5 nights in Mar 2024
Response from Belén Sánchez, Guest Relations Manager on 27 Mar 2024
Hi Frank, Your positive feedback made our day.Your kind words have painted a smile across our team's faces! We're thrilled that our prime location set the stage for an adventure right in the heart of the city's vibrant pulse. Ah, the breakfast - a symphony of flavors and choices to kick-start a day of discovery, and we're glad it hit all the right notes for you. As for cleanliness, service, and amenities, we're over the moon to hear that we scored a perfect 100% in your books; our dedication to 'thoughtful touches to the everyday essentials' really shines through, doesn't it? Rest assured, the whispers of praise have reached every nook and cranny of our establishment.It would be fantastic to welcome you back soon.Cheers,Belén Sánchez, Guest Relations Manager

2/10 Terrible

nahd

Disliked: Cleanliness, staff & service, property conditions & facilities
I don’t like everything in the hotel even the air condition is not working I couldn’t sleep for tonight the wars experience ever
Stayed 2 nights in Mar 2024
Response from Belén Sánchez, Guest Relations Manager on 27 Mar 2024
Dear Nahd,Thank you for taking the time to share your review.Thank you for taking the time to share your experience with us. It's music to our ears that you've noticed our air conditioning, where we aim for a breath of fresh air in every room. However, I'm disheartened to hear that it didn't meet your expectations during your stay. While our rooms are designed to be comfortable retreats, it seems we missed a beat. We take pride in our recent renovations and the individual air conditioning controls in each room, ensuring that perfect ambiance for every guest. Your comfort is our symphony, and we're sorry that this time, the tune was off. Rest assured, our maintenance team is dedicated to fine-tuning every detail, so your next stay is nothing but harmonious.We hope to see you again.Cheers,Belén Sánchez, Guest Relations Manager

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with lots of character and great staff
Stayed 1 night in Mar 2024
Response from Belén Sánchez, Guest Relations Manager on 27 Mar 2024
Hi Sara, It’s kind of you to leave this awesome review of your recent visitWe're over the moon to hear that our hotel resonated so well with your sense of style and that our team made a lasting impression! It's the little things, like our art in every corner, that truly enriches every stay, from the unique superior rooms that double as exhibition spaces to the local flavors awaiting you on our charming terrace. Our dedication to service is much like our organic and healthy drinks – no need to ask, no need to go thirsty. Stay Curious!Please come to see us again very soon!Thanks again Belén Sánchez, Guest Relations Manager

10/10 Excellent

Pilar

Stayed 2 nights in Feb 2024

10/10 Excellent

Frank V

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property. Great location
Stayed 5 nights in Feb 2024
Response from Belén Sánchez, Guest Relations Manager on 27 Mar 2024
Hi Frank,Thanks for leaving such an awesome review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back. Best wishes,Belén Sánchez, Guest Relations Manager

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from the moment we walked through the door. Check in was quick and efficient with very friendly staff. We enjoyed the bar and gym facilities as well as the location being fantastic for transport links and walkable to local attractions. We are looking forward to another stay :)
Stayed 2 nights in Mar 2024
Response from Belén Sánchez, Guest Relations Manager on 27 Mar 2024
Hey there, Caroline! Thrilled to see your positive feedback. Thanks for sharing your experience with us.Your effusive feedback has brightened our halls more than the Barcelona sun! We're thrilled you found our check-in process to be as swift as a flamenco dancer’s feet. It seems our bar and gym were the perfect duo for your stay, much like tapas and sangria. Our prime location seems to have been the cherry on top of your Barcelona adventure. And remember, whether you're here for the culture or the comfort, we're always striving to provide those thoughtful touches to the everyday essentials that make your stay memorable.We all look forward to welcoming you back in the future.Kind regards,Belén Sánchez, Guest Relations Manager

8/10 Good

Agnieszka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is lovely,staff very friendly everything beautiful but there is this thing with doors which don't have soft closing feature built in and the door slamming starts early in the morning when first guests leave their rooms and finishes late at night when they come back.This was my only reproach which woke me up every morning & I felt quite annoyed.
Stayed 3 nights in Feb 2024
Response from Belén Sánchez, Guest Relations Manager on 27 Mar 2024
Dear Agnieszka, Thank you for taking the time to share your feedback.It warms our hearts to hear that our friendly team made your stay beautiful – thank you for your kind words! Our commitment to culture shines bright with local art gracing the walls, enriching every stay with a touch of Barcelona's vibrant spirit. Now, let's talk about the early birds and night owls among our guests. While their comings and goings are part of the hotel's daily symphony, we're sorry to hear that the door's percussion section had a solo in your experience. Our rooms are indeed fully soundproofed to offer a hush-hush haven from the city buzz, but it seems the doors missed the memo. Rest assured, we're always looking for ways to ensure that our guests' sleep is as undisturbed as the calm of a moonlit sea.Belén Sánchez, Guest Relations Manager

10/10 Excellent

Maria Camila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and friendly staff!
Stayed 8 nights in Feb 2024
Response from Belén Sánchez, Guest Relations Manager on 26 Feb 2024
Hi Maria Camila,Thank you for sharing such a positive review.We're thrilled to hear that you found our staff, especially Fernando, super friendly and helpful. It's great to know that you enjoyed the cleanliness of your room and the overall hotel condition. We always strive to provide top-notch service and amenities to our guests, so it's fantastic to see that we hit the mark during your stay! We all look forward to welcoming you back in the future.Kind regards,Belén Sánchez, Guest Relations Manager

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how close it was to the port area and La Rambla. There was a metro station just outside of you are wanting to travel further into the city. Great hotel, we would definitely stay there again.
Stayed 4 nights in Feb 2024
Response from Belén Sánchez, Guest Relations Manager on 26 Feb 2024
Dear Kathryn,Thank you for such a positive review.We're absolutely thrilled to hear that our prime spot near the port and La Rambla hit the mark for your Barcelona adventure! Isn't it just fabulous to have the metro right at your doorstep, whisking you away to the city's enchanting nooks? Our team's beaming knowing you appreciated the pristine cleanliness of your room, our hotel's condition that shines bright like the Mediterranean sun, the service that's as warm as our Barcelona beaches, and the room amenities that aim to fill your stay with delightful surprises and thoughtful touches to the everyday essentials. We're just over the moon that you're already thinking of a return visit!We hope your next stay is just around the corner.See you soon,Belén Sánchez, Guest Relations Manager

10/10 Excellent

Kelvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the atrium, lobby and room. The closet and cubies are well designed.
Stayed 1 night in Feb 2024
Response from Belén Sánchez, Guest Relations Manager on 26 Feb 2024
Hi there, Kelvin!Your review made our day, thank you!We're tickled pink to hear you loved the atrium, lobby, and your room, with its well-designed closet and cubbies. It's splendid to know our dedication to thoughtful touches in the everyday essentials has made a mark on your stay. Your glowing review is music to our ears, and we're dancing to the rhythm of your 100% satisfaction across the board—from the spotless room to our attentive service and bespoke room amenities. Remember, every nook and cranny is crafted with you in mind, because we want nothing less than to enchant you with the magic of our urban oasis.We hope to see you again soon.All the best,Belén Sánchez, Guest Relations Manager

10/10 Excellent

Precella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

4/10 Poor

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice but very noisy. It was difficult to sleep with loud noise from outside until about 6 am when everything calms down.
Stayed 5 nights in Feb 2024
Response from Carlos David Higuera Guest Relations Coordinator on 7 Feb 2024
Hi Amanda,We are sorry that your recent stay at our hotel did not quite hit the mark for you and apologise for the disturbance you experienced. We wish that we had been informed of this issue, as we would be pleased to take appropriate action with the required discretion. Never forget that our reception team is here to help you out 24/7.We hope we can provide you with an improved stay in the future.All the best,Carlos David HigueraGuest Relations Coordinator

10/10 Excellent

Neeraj

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and services
Stayed 2 nights in Feb 2024
Response from Carlos David Higuera Guest Relations Coordinator on 7 Feb 2024
Hi Neeraj We are delighted that you had a pleasant experience during your stay with us. We always aim to meet and where possible, exceed our guests' expectations and it's wonderful to receive such fantastic feedback.We really hope to see you again soon!Take care,Carlos David HigueraGuest Relations Coordinator

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

david john

Stayed 2 nights in Jan 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Luis, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Seyed Ali

Stayed 4 nights in Dec 2023

10/10 Excellent

Lucia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think everything was very nice the people very friendly and always wanted to help and giving the right information The only person that was rude was this morning 01/05/2024 at the breakfast Buffett he was preparing the eggs I forgot the name of omelet so I took a few minutes to told him I want and omelet he was so angry and rude nieve asked how many eggs do you wanted or what do you want in your omelet very disappoint some person make your start of the day down . Other than that excellent
Stayed 2 nights in Jan 2024
Response from Belén Sánchez, Guest Relations Manager on 19 Jan 2024
Hi Lucia,Thanks a lot for your review.We are thrilled to hear that you found our team friendly and informative, reflecting our dedication to intuitive personal service. It is gratifying to know that you appreciated the helpfulness and accuracy of the information provided, as we strive to be experts in all that Barcelona has to offer. However, we regret to hear about your breakfast experience and would like to extend our apologies for any discomfort caused. We value your feedback as it is crucial in our commitment to providing exceptional experiences. We hope to be able to welcome you back again in the future.Best wishes,Belén Sánchez, Guest Relations Manager

10/10 Excellent

Katherina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, modern, nice, have all you need a little far away from the key things but a great option
Stayed 2 nights in Jan 2024
Response from Belén Sánchez, Guest Relations Manager on 5 Jan 2024
Dear Katherina,Thanks for the time taken to share your experience.We are thrilled to hear that you found our property to be great, modern and nice. We take pride in providing exceptional service for our guests.We understand our location may not be ideal for everyone, but we are glad you found the value worth it. Our hotel is conveniently located near public transportation, making it easy to access the city centre within 10 minutes. Additionally, we are close to the Ramblas, the theatres, and some shopping malls, offering a variety of activities for our guests to enjoy.We'd love to welcome you back.Best wishes,Belén Sánchez, Guest Relations Manager

10/10 Excellent

Yelda

Stayed 4 nights in Dec 2023

10/10 Excellent

ARNAUD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. The staff is very friendly, the hotel very well located less than 10 minites from the Ramblas
Stayed 1 night in Dec 2023
Response from Belén Sánchez, Guest Relations Manager on 5 Jan 2024
Hi Arnaud, wow! Your positive feedback made our day. Thanks for the love!A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding our high standards. We are delighted that you had such a pleasant experience, and we thank you for your many compliments. We are pleased to know that our location was convenient for you.Thanks again and we hope to see you again.All the best,Belén Sánchez, Guest Relations Manager

10/10 Excellent

jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, clean, friendly staff clean rooms and great views, next visit will be staying again thanks to the amazing morning breakfast
Stayed 1 night in Dec 2023
Response from Belén Sánchez, Guest Relations Manager on 30 Dec 2023
Hey there, Jeff! Thrilled to see your positive feedback. Thanks for sharing your experience with us.We are pleased that you appreciated the high standards and quality service which we strive to uphold. This kind feedback will motivate the entire team to continue pursuing excellence in all that we do.We hope to see you again.All the best,Belén Sánchez, Guest Relations Manager

8/10 Good

Ernesto Jr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Alex

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bravo! Will come back very soon. Thanks for everything.
Stayed 2 nights in Dec 2023
Response from Belén Sánchez, Guest Relations Manager on 30 Dec 2023
Dear Alex,Thank you so much for your positive feedback following your stay.We are pleased that we were able to meet your expectations.We can't wait to see you again.All the best,Belén Sánchez, Guest Relations Manager

10/10 Excellent

JAIME, SAN DIEGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Elba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

mahshid

Stayed 2 nights in Nov 2023

10/10 Excellent

Paige

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 2 nights in Nov 2023
Response from Belén Sánchez, Guest Relations Manager on 29 Nov 2023
Dear Paige,Thank you for positively reviewing your stay.We are pleased that we were able to meet your expectations.It would be our pleasure to have you return on another occasion. Very best wishes,Belén Sánchez, Guest Relations Manager

8/10 Good

Danny, Alpine

Stayed 1 night in Nov 2023

8/10 Good

Nancy

Close to cruise port
Stayed 1 night in Nov 2023
Response from Belén Sánchez, Guest Relations Manager on 23 Nov 2023
Dear Nancy,Thank you for your positive feedback.It's awesome to hear you appreciated our proximity to the cruise port – super handy for those sea legs, right? We're always here to ensure you have a smooth sail when you drop anchor at our spot again!We hope that you will visit us again in the future. Kind regards,Belén Sánchez, Guest Relations Manager

10/10 Excellent

Luesi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & quiet location, just next to la rambla but not to busy area.
Stayed 2 nights in Nov 2023
Response from Belén Sánchez, Guest Relations Manager on 23 Nov 2023
Dear Guest,Thank you for your kind feedback.We're thrilled to know that you enjoyed our quiet location near La Rambla, and that you found our hotel clean and well-maintained. Our team is always happy to provide top-notch service, and we're glad it made a difference in your stay! We hope to welcome you back in the near futureCheers!Belén Sánchez, Guest Relations Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very good hotel, staff very friendly, breakfast very good and gym good. Wi-Fi a bit poor but otherwise a good hotel
Stayed 1 night in Nov 2023
Response from Belén Sánchez, Guest Relations Manager on 13 Nov 2023
Hey there, Andrew!We're so grateful you took the time to share your thoughts with us.We're thrilled to hear that you enjoyed our friendly staff, tasty breakfast, and gym facilities! We always strive to make our guests feel at home. However, we're sorry to hear that the Wi-Fi wasn't up to par during your stay. We'll definitely look into this to ensure a better experience for our future guests.We hope to welcome you back. Best wishes,Belén Sánchez, Guest Relations Manager

10/10 Excellent

Igor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed before, loved it
Stayed 1 night in Nov 2023
Response from Belén Sánchez, Guest Relations Manager on 23 Nov 2023
Dear Igor,Thank you for positively reviewing your time at our hotel.We're thrilled to hear that you loved your stay with us and appreciated the cleanliness, hotel condition, service, and room amenities. Our team works hard to provide a top-notch experience for our guests, and it's great to know we hit the mark for you! We can't wait to welcome you back to our hotel and continue to impress you with our services and facilities. See you soon!We would love to have you return in the future.All the best,Belén Sánchez, Guest Relations Manager

10/10 Excellent

Marie

Travelled with family
Wonderful hotel, people very friendly and helpful.
Stayed 2 nights in Nov 2023
Response from Carlos David Higuera Guest Relations Coordinator on 10 Nov 2023
Hi there, It’s kind of you to share this feedback with us.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We hope to see you again in the future.Best wishes,Carlos David HigueraGuest Relations Coordinator

6/10 Okay

Sellathurai

Travelled with partner
Liked: Cleanliness, amenities
I’ve booked for Queen bed room, but the hotel has arranged 2 single beds instead. I’m greatly disappointed it.
Stayed 2 nights in Nov 2023
Response from Carlos David Higuera Guest Relations Coordinator on 10 Nov 2023
Hey there, Thura! We're so grateful you took the time to share your thoughts with us.We're glad to know that you appreciated the cleanliness of the room and the amenities provided. However, we're bummed to hear about the bed situation. We understand how important it is to have a comfortable bed, and we're sorry for the mix-up. Next time you visit, please don't hesitate to let our friendly staff know about any issues, and we'll do our best to make it right for you. We hope that you will stay with us again in the future. Best wishes,Carlos David HigueraGuest Relations Coordinator

10/10 Excellent

Glauco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Barcelona
This hotel is very well located. Walking distance from many Barcelona attraction’s and 50 meter from de subway! Hotel is nice, breakfast is great and staff are very kind. The only issue is the small bed! Everything else.. just great!
Stayed 4 nights in Oct 2023
Response from Carlos David Higuera Guest Relations Coordinator on 10 Nov 2023
Hi there,Thanks for leaving us a review.We're thrilled to hear that you enjoyed our prime location, delicious breakfast, and friendly staff! It's always great to know that our guests can easily explore Barcelona and its attractions. However, we're sorry to hear that the bed size didn't meet your expectations. We do offer a variety of room types with different bed sizes, so next time you visit, feel free to ask our team for a recommendation that suits your needs better. We hope to see you again in the future.Kind regards,Carlos David HigueraGuest Relations Coordinator

10/10 Excellent

Elba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Charlene

Stayed 1 night in Oct 2023

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Lived the shower. Good location. Nice and friendly staff.
Stayed 1 night in Oct 2023
Response from Belén Sánchez, Guest Relations Manager on 30 Oct 2023
Hi Victoria,Thanks for the excellent review.We're thrilled to hear that you enjoyed our clean rooms and that our shower made a splash! Our location is definitely a big plus, and we're glad you found it convenient. It's great to know that our friendly staff made your stay even better! We look forward to welcoming you back to our hotel in the future. Kind regards,Belén Sánchez, Guest Relations Manager

10/10 Excellent

David

Stayed 1 night in Oct 2023