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Reviews of Best Western Hotel Ambassador

3.5 out of 5
Best Western Hotel Ambassador
Friedrich Ebert Allee 1, Baunatal, HE

Reviews

8.4

Very good

Rating 10 - Excellent. 102 out of 265 reviews" "
Rating 8 - Good. 126 out of 265 reviews" "
Rating 6 - Okay. 24 out of 265 reviews" "
Rating 4 - Poor. 8 out of 265 reviews" "
Rating 2 - Terrible. 5 out of 265 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marcini
A very good hotel. good service close to autobahn 44. Pets fiendly.
Stayed 1 night in Aug 2023

10/10 Excellent

TAE

Stayed 1 night in Jul 2023
Response from AK on 8 Jul 2023
Dear guests,thank you so much that you felt comfortable in our hote.Hope to see again sometime....Kind regards from Germany,your Ambassador Hotel Team!

8/10 Good

Unica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

2/10 Terrible

Matthew

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Dont stay here!
Honestly, dont stay here. We were lured in by the 'great reviews' but it was possibly the worst place I've stayed. We arrived at 1am after driving a solid 14 hours from Ukraine, to find the room was over 30c, with stagnant hot air and no way of ventilating it we tried to call reception but the room phone wasnt working. Before any of this happened our key hadnt worked, probably due to the woman on reception who was slobbed over her chair leaving the man (Christian?) to juggle the various customers at the desk. He was possibly the best thing about the hotel, polite, friendly, helpful, very kind. Even when we went down for breakfast at 7.30am the whole place was far far too hot it was uncomfortable. I barely slept due to the heat, and now have another 14 hours of driving exhausted which was exactly what we were trying to avoid. Please save your money and go elsewhere!
Stayed 1 night in Jun 2022
Response from Team Ambassador on 19 Jun 2022
Dear Matthew, On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we would like to thank you for taking the time to review us on multiple channels. If you had taken the time at the hotel to inform us about any of this we would have had the chance to offer you a room with air conditioning, extra pillows and blankets. Now you are frustrated and so are we because we always strive to provide the best service possible. We sincerely apologies that this was not possible and wish you all the best! Your

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Nice Place In Baunatal
This was a second visit to the hotel. Very convenient and within walking distance of several restaurants, although there is some good food to be had in the hotel restaurant. The breakfast was fine and in pleasant surroundings. A very nice features is the complementary coffee and tea available in the lobby area. Also a short hop on the S-Bahn to Kassel. For the price, it is a real bargain. And the staff is very helpful and pleasant.
Stayed 2 nights in Sep 2021

6/10 Okay

Daniel

Stayed 1 night in Oct 2020

8/10 Good

Claus Daasbjerg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Grzegorz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel,
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2020

4/10 Poor

BETT, uk

Travelled with family
Disliked: Staff & service, amenities
The worst Best Western Hotel ! We arrived at 11.30 pm to the hotel . No welcome , receptionist chaotic we have to wait 30 min to get keys ! Room no air conditioner. It was 29 degrees during the night impossible to sleep
Stayed 1 night in Jul 2020

10/10 Excellent

Melanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hervorragender Service
Zimmer sind groß, gut eingerichtet und werden täglich gereinigt. Service ist hervorragend.
Stayed 2 nights in Jun 2020

10/10 Excellent

Melanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service top
Angenehmer Aufenthalt und sehr guter Service
Stayed 2 nights in Jun 2020

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Great Breakfast, everything was great
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from ds on 29 Jul 2019
Thank you so much for your very positive feedback. Your Ambassador Team

8/10 Good

svend

Liked: Cleanliness, staff & service, room comfort
Very nice hotel at a good price on weekends.
Stayed 1 night in May 2019
Response from ds on 27 May 2019
Dear Svend, thank you for your kind feedback. The Ambassador Team from Baunatal

8/10 Good

Hasad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family travelling through Europe by car
Nice hotel and very easy to find. The hotel looked a little tired in places, whilst other parts were fresh. Lovely included buffet breakfast, one of the best I've had in hotels. No kids play area, and no outside green space. If you're travelling with a roof box, the underground parking is limited to 202cm, there are only a few outside spaces, but lots nearby, which I was assured was safe and the local police station is directly opposite. Would I stay there again? Yes. Quick access to the motorway, so super convenient if you're travelling by car through Europe. Let down by the outside seating area at the entrance where everyone smokes.
Stayed 1 night in Aug 2018
Response from Best Western Hotel Ambassador on 29 Aug 2018
Thank you for staying with us and for taking the time to review our hotel in such detail. We are happy to hear that you enjoyed your stay and especially that you liked our breakfast buffet and the convenience of our location. Our concerned staff is working hard to satisfy our guests' needs. We hope to be able to welcome you again in the future. Best wishes

2/10 Terrible

Don, Baunatal, Germany

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Zero ventilation in the room. Very hot. Understandable that European hotels sometimes do not have a/c, but there should be at least a fan available when the hotel room is above 80 degrees.
Stayed 1 night in Aug 2018
Response from Best Western Hotel Ambassador on 23 Aug 2018
Thank you for taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay did not meet expectations. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all and we will work hard to improve our services. If you have any further questions please do not hesitate to contact us.

10/10 Excellent

showleh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Michael vejlø

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEEDS AIR CONDITIONING! Too stuffy
This hotel needs a major upgrade: AIR CONDITIONING. Too stuffy, a fan does not provide the comfort of any of the four other hotels in which I lodged during this trip. Breakfast was great, staff great.
Stayed 2 nights in Jun 2017

6/10 Okay

Michele

Liked: Cleanliness, staff & service
The hotel was quite old but was clearly being updated and I didn't really mind the older areas anyway. The bed was comfortable, room bathroom, facilities etc all a good size. My main issue was that the room had quite a strong smell - like rubber which I think may have been from new carpet, was busy with work so didn't have time to report this or chase up with the staff. The other issue was a mistake with my booking, I had booked a room with a kitchen but this wasn't available on arrival. Staff were helpful with this and offered an upgrade or discount which was fine. This mistake aside I thought the staff seemed friendly and helpful over all.
Stayed 3 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location Food was perfect Clean good prices

8/10 Good

HRE, Ma.

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
My Review
Great breakfast. Very clean. But if a place is not going to have air conditioning for hot weather it should have windows that open fully

8/10 Good

Hannelore

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mir waren die Betten zu hart.
Stayed 1 night in Mar 2024

8/10 Good

Regina

Liked: Cleanliness, property conditions & facilities, room comfort
Völlig ok.
Erstaunlich lebendiges Businesshotel, dass offensichtlich auch von Privatleuten gerne genutzt wird. Positiv: Gratis parken auf der Parkpalette, nur 2 Minuten Fußweg. Preiswertes Restaurant im Haus, natürlich kein Gourmettempel.
Stayed 1 night in Nov 2023

10/10 Excellent

Angelina

Stayed 1 night in Nov 2023

10/10 Excellent

Peter

Stayed 1 night in Oct 2023

10/10 Excellent

Sonja-Doris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Personal war sehr freundlich und hilfsbereit. Auch die Sauberkeit im Zimmer und im ganzen Haus war sehr gut. Komme gerne wieder.
Stayed 1 night in Sep 2023

8/10 Good

Kurt sand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bekvämt och rent.
Lätt tillgängligt med bra p-platser. Vänlig och effektiv incheckning. Stort rum och stora sängar, möjligen lite hårda. Utmärkt frukost.
Stayed 1 night in Jul 2023

10/10 Excellent

Henrik

Stayed 1 night in Jul 2023

8/10 Good

Gitte

Stayed 1 night in Jul 2023

10/10 Excellent

Jens

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Daniela Schlegel on 19 Jul 2023
Guten Tag Jens,vielen Dank für Ihre sehr gute Bewertung über die wir uns sehr gefreut haben.Ihr Ambassador Team

10/10 Excellent

Kim

Stayed 1 night in Jul 2023
Response from AK on 19 Jul 2023
Thanks for this great rewiev, hope to see you again.Kind regards from Germany!

4/10 Poor

Andreas

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Per Morch

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Jimmie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Qasiar H.

Stayed 1 night in Jul 2023
Response from AK on 8 Jul 2023
Dear Quasiar,thanks for your great review... hope to see you again soon.Kind regards from GermanyYour hotel team!

10/10 Excellent

Tobias

Stayed 1 night in Jun 2023

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wir kommen gerne wieder
Stayed 1 night in Jun 2023

10/10 Excellent

Sonja-Doris

Stayed 1 night in May 2023
Response from AK on 16 May 2023
Sehr geehrte Frau Bergmann,vielen Dank für da tolle Feedback; wir freuen uns riesig, dass Sie sich bei uns im Haus so wohl gefühlt haben.Herzliche Grüße und hoffentlich bis bald!Ihr Team vom Ambassador HotelBaunatal

10/10 Excellent

Chriss

Stayed 1 night in May 2023
Response from JW on 15 May 2023
Vielen Dank für das tolle Feedback! Wir freuen uns, dass Sie sich bei uns wohl gefühlt haben und würden uns freuen, Sie wieder bei uns begrüßen zu dürfen!Ihr Ambassador Team

8/10 Good

Dirk

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es war alles OK
Stayed 4 nights in Mar 2023
Response from JW on 15 May 2023
Vielen Dank für ihr tolles Feedback!Wir freuen uns, dass Sie sich bei uns wohl gefühlt haben. Ihr Ambassador Team

8/10 Good

PHILIPPE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Lone

Stayed 1 night in Feb 2023

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2
Response from Empfang - Front office on 8 Jan 2023
Hallo Thomas,vielen Dank für das positive Feedback und das Sie sich die Zeit dafür genommen haben.Ihnen noch einen schönen Sonntag und hoffentlich bis bald!Herzlichst das Ambassador Team aus Baunatal

10/10 Excellent

Carsten Mesnikow

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Axel

10/10 Excellent

Michael

Stayed 1 night in Sep 2022