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The property was clean and the staff was courteous and helpful. Property was convenient to places I had to go.
Minnie B
Stayed 2 nights in Mar 2024
8/10 Good
Alaina, Diego Martin
Travelled with partner
17 Mar 2024
Liked: Cleanliness, staff & service, amenities
I liked that there was a bus stop right outside the hotel which takes you directly to the nearest subway station. It would take roughly half hour, however, we traded time for costs as the hotel was within our budget. The hotel also offered breakfast each morning and there are dairy free and gluten free options available on request. I like that there was a microwave and fridge in the room. On the downside, there are a few areas that can use a little work, but it didn't really affect our experience. The staff was also helpful. I would go back, especially because of the food options surrounding the hotel.
Alaina
Stayed 6 nights in Mar 2024
Response from GM_Best Western on 22 Mar 2024
Hi Alaina, Thank you for taking the time to share your feedback on your recent stay with us. We're glad to hear that you found the location of our hotel convenient with the bus stop right outside and the breakfast options meeting your dietary needs. We appreciate your understanding that there are areas we can improve upon and we will definitely take your comments into consideration. It's great to know that our staff was helpful during your stay. We look forward to welcoming you back and providing an even better experience next time.
8/10 Good
LaVerne
24 Feb 2024
LaVerne
Stayed 2 nights in Feb 2024
Response from GM_Best Western on 27 Mar 2024
Really appreciate the rating. Care to share any details?
6/10 Okay
PADMINI
Travelled with family
20 Feb 2024
Clean, smell of weed in the elevator and hall way.
PADMINI
Stayed 2 nights in Feb 2024
Response from GM_Best Western on 22 Feb 2024
Hi Padmini, thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize for any inconvenience caused by the smell in the elevator and hallway. We strive to provide a comfortable and pleasant environment for all our guests, and we will address this issue promptly to ensure a better experience for everyone. If there is anything else we can do to improve your stay, please don't hesitate to let us know. Thank you for choosing to stay with us.
Hi Jean, thank you for taking the time to leave a review. We're glad to hear that you found our service nice and convenient. Your feedback is important to us as we strive to provide the best experience for our customers. If there is anything specific that stood out to you or any suggestions you have for us to improve, please feel free to let us know. We appreciate your support and hope to have the opportunity to serve you again in the future.
Thank you for taking the time to rate us, even if your experience wasn’t great. If you would like to share any information with us on how we can improve, we would love to hear from you.
Nassr, we are very sorry to see you had an unsatisfactory experience, but appreciate you taking the time to leave a review. If you’d like to share any details, please send us a message.
10/10 Excellent
Thomas
8 Jan 2024
Thomas
Stayed 1 night in Jan 2024
Response from GM_Best Western on 16 Jan 2024
Thomas, thanks for the rating. Is there anything you’d like to share that we can pass along to the team?
Everything was fine.. i only had one problem... the curtains in the room are too thin... too much light came through... so i wasn't able to sleep well...
Claudette
Stayed 2 nights in Dec 2023
Response from GM_Best Western on 9 Jan 2024
Hi Claudette, Thank you so much for taking the time to share your feedback with us. We truly appreciate your kind words and are glad to hear that everything else during your stay was fine. We apologize for any inconvenience caused by the thin curtains in your room. We understand how important it is to have a restful night's sleep and we will definitely take your comments into consideration for future improvements. Your satisfaction is a top priority for us, and we hope to have the opportunity to welcome you back in the future. Have a great day!
The receptionist was very friendly and made everything to make our stay very pleasant and enjoyable.
Silvia
Stayed 1 night in Dec 2023
Response from GM_Best Western on 28 Dec 2023
Hi Silvia, thank you for taking the time to share your positive experience with us. We're thrilled to hear that our receptionist was able to provide a friendly and enjoyable stay for you. Delivering exceptional customer service is always a top priority for us, and we're glad to know that we met your expectations. If there's anything else we can do to further enhance your experience, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back soon.
4/10 Poor
Lilian
18 Dec 2023
Lilian
Stayed 1 night in Dec 2023
Response from GM_Best Western on 28 Dec 2023
Lilian, thank you for taking the time to rate us, even if your experience wasn’t great. Would you mind messaging us so that we can learn more about what we could be doing better?
4/10 Poor
KAREN
17 Dec 2023
KAREN
Stayed 1 night in Dec 2023
Response from GM_Best Western on 28 Dec 2023
Karen, we appreciate the feedback and are sorry your experience was less than satisfactory. We’d love to learn more so we can improve.
8/10 Good
Thomas
17 Dec 2023
Parking
Thomas
Stayed 1 night in Dec 2023
Response from GM_Best Western on 28 Dec 2023
Hi Thomas, Thank you for taking the time to share your feedback about our parking situation. We apologize for any inconvenience this may have caused during your visit. We understand that parking can sometimes be a challenge, especially during peak times. We appreciate your understanding and patience. Rest assured, we are constantly looking for ways to improve our parking facilities to better accommodate our valued customers like yourself. Your feedback is valuable to us, and we will take it into consideration as we continue to make enhancements to our overall experience. Thank you again for your review, and we hope to provide you with a more seamless experience in the future.
2/10 Terrible
Parmdip
12 Dec 2023
Parmdip
Stayed 5 nights in Dec 2023
Response from GM_Best Western on 10 Feb 2024
We appreciate the feedback and are sorry your experience was less than satisfactory. We’d love to learn more so we can improve.
10/10 Excellent
anieka
7 Dec 2023
anieka
Response from GM_Best Western on 10 Feb 2024
Thanks so much for rating us. We’d love to know what made your experience great!
Simple and clean. Nice breakfast in a nice room and staff was friendly. I’ve stayed there many times and am always satisfied.
David and Debbie
Stayed 2 nights in Dec 2023
Response from GM_Best Western on 28 Dec 2023
Hi David and Debbie,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our hotel to be simple, clean, and enjoyed our nice breakfast and friendly staff. It's wonderful to know that you have chosen to stay with us on multiple occasions and that we have consistently met your expectations. Your satisfaction is our top priority, and we appreciate your continued loyalty. We look forward to welcoming you back during your next visit!
Breakfast lady was walking around cursing and talking to herself while cleaning the tables. She was in rage , not nice manner or kindness in her action. My kids were around thanking her but she was giving them dirty looks at all the time
Floriana
Stayed 5 nights in Nov 2023
Response from GM_Best Western on 5 Dec 2023
Hello Floriana, we are truly sorry to hear you had this experience. This is not appropriate behavior coming from our staff and isn't the level of service we strive for. We will be working with our team to ensure it does not happen again. We hope you return with an open mind so we may provide you with a much better experience. Thank you again for your feedback, have a nice day.
Good Stay. Quality room and amenities.
On site breakfast was plentiful. A real Plus.
Attentive staff.
Self parking.
Brian P.
Stayed 1 night in Nov 2023
Response from GM_Best Western on 13 Nov 2023
Hello Brian! Thank you sincerely for your rating and review! We appreciate your compliments on our rooms, amenities, breakfast, staff, and parking greatly! We hope you return soon so we may provide you with another great experience. Have an amazing day!
Hello Cheonsoo, thank you for your rating! We would love to hear more about your experience!
4/10 Poor
Pablo
3 Nov 2023
Pablo
Stayed 3 nights in Oct 2023
Response from GM_Best Western on 1 Dec 2023
Thanks for your feedback. We’re sorry we did not live up to expectations. If you would like to share any information with us on how we can improve, we would love to hear from you.
Overall good property and great staff. Breakfast was excellent also and I will stay at this property again.
Rick
Stayed 2 nights in Oct 2023
Response from GM_Best Western on 13 Nov 2023
Hello Rick! Thank you so much for your review and rating, it is greatly appreciated! We are thrilled you enjoyed the breakfast. Thank you for the compliments on our staff! Please return soon and have an amazing day!
Not worth the one night charge I paid. It is a rundown property
Rajesh
Stayed 1 night in Oct 2023
Response from GM_Best Western on 13 Nov 2023
Hello Rajesh, we are very sorry to hear this was your experience with us. We take pride in the quality of our property and the experience we provide. We are truly sorry your experience did not meet these standards, and hope you stay with us again soon so we may provide you with a much better experience. Have a nice day.
4/10 Poor
David
28 Oct 2023
Liked: Cleanliness
Disliked: Staff & service
This place is a bit older. I liked everything about the place. Parking and cleanliness were on point. When checking in, the woman had a disgusting attitude for no reason. Everything else was fine.
David
Stayed 1 night in Oct 2023
Response from GM_Best Western on 29 Oct 2023
Hello David, we are sorry to hear your experience fell short of what we would have liked to provide you. Thank you for the kind words about our cleanliness, parking, and other things. We will make sure to address any issues you encountered with our staff, thank you for bringing this to our attention. Have a nice day, we hope you return soon!
8/10 Good
Christine
23 Oct 2023
Christine
Stayed 3 nights in Oct 2023
Response from GM_Best Western on 13 Nov 2023
Hello Christine! Thank you for your rating, we would love to hear more about your experience!
4/10 Poor
Johnathan
Business traveller
20 Oct 2023
Disliked: Staff & service, amenities
The room was very small. The air conditioner did not work. There was poor parking. The breakfast was opened late every day I was there. I will not stay there again
Johnathan
Stayed 4 nights in Oct 2023
Response from GM_Best Western on 22 Oct 2023
Hi Johnathan, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your comments regarding the size of the room and the air conditioner, and we will make sure to address these issues with our team. Regarding parking and breakfast, we understand your frustration and will take this into consideration for future improvements. We hope you'll reconsider and give us another chance in the future.
6/10 Okay
Corey
17 Oct 2023
Corey
Stayed 1 night in Oct 2023
Response from GM_Best Western on 13 Nov 2023
Hi Corey! Thank you for taking the time to rate us. We would love to hear any details about your experience you'd like to share. Have a nice day!
6/10 Okay
Shakeyla
14 Oct 2023
It was okay.
Shakeyla
Stayed 2 nights in Oct 2023
Response from GM_Best Western on 15 Oct 2023
Hi Shakeyla, thank you for your feedback. We appreciate your honest review and will take your comments into consideration as we continue to improve our services. If you have any specific suggestions or concerns, please feel free to reach out.
10/10 Excellent
Natalie
13 Oct 2023
Natalie
Stayed 1 night in Oct 2023
Response from GM_Best Western on 15 Oct 2023
Natalie, thanks for the rating. Is there anything you’d like to share that we can pass along to the team?
The access to this hotel is very easy and you are close to the différent airports. You can easily park your car in the parking of the hotel. The problem could be the noise from the trafic on the boulevard just in front of the building, and the coffee machine in the room doesn't work properly.
JEAN LUC GERARD
Stayed 2 nights in Sep 2023
Response from GM_Best Western on 9 Oct 2023
Jean Luc, Thank you so much for the candid review, we are so glad you had a nice time! We have spoken to the maintainace team to address the coffee machine. Thank you for bringing it to our attention. We hope to see you the next time you are in the area.
Staff are friendly and helpful, rooms and environment clean, breakfast good - warm plate, pastries, waffle, fresh fruits, coffee, orange and apple juice. Elevator slow. Bus stop in-front is very convenient. Lots of good restaurants close by. Will stay here again.
Edna
Stayed 7 nights in Sep 2023
Response from GM_Best Western on 9 Oct 2023
Edna, thank you so much for the review. We are so happy you got to enjoy all the wonderful amenities our hotel has to offer. We apologize for the slow elevator. Thank you for bring this to our attention. We hope to see you soon!
10/10 Excellent
Wendy
25 Sept 2023
Wendy
Stayed 3 nights in Sep 2023
Response from GM_Best Western on 15 Oct 2023
Wendy, thank you so much for the rating. Is there anything you’d like to share that we can pass along to the team?
We stayed one night, to go to a concert at USB arena. It is relatively close, 10 minutes by car. It has a fantastic Spanish restaurant. The room is not very big but it is comfortable. The elevator makes a very funny noise. The parking lot is free although it is not very big, but there are other places nearby to leave your car. There are fast food restaurants within walking distance and a liquor store. I would definitely come back again.
Efrain
Stayed 1 night in Sep 2023
Response from GM_Best Western on 21 Sept 2023
Efrain, Thank you so much for the 5 star review, we are so glad you had a nice time! We hope you stay with us again!
10/10 Excellent
Maria del Carmen
18 Sept 2023
Maria del Carmen
Stayed 1 night in Sep 2023
Response from GM_Best Western on 9 Oct 2023
Maria, Thank you so much for the 5 star review, we are so glad you had a nice time! We hope you stay with us again!
8/10 Good
Dena
15 Sept 2023
Dena
Stayed 1 night in Sep 2023
Response from GM_Best Western on 9 Oct 2023
Dena, thank you so much for the kind review, we are so glad you had a nice time! We hope you stay with us again!
8/10 Good
Johanne, Cincinnati
Travelled with partner
12 Sept 2023
.
Johanne
Stayed 1 night in Sep 2023
Response from GM_Best Western on 14 Sept 2023
Thank you for the review. Is there anything you’d like to share that we can pass along to the team?
10/10 Excellent
Kevin
12 Sept 2023
Liked: Staff & service
Kevin
Stayed 1 night in Sep 2023
Response from GM_Best Western on 14 Sept 2023
Thank you for the great review. Is there anything you’d like to share that we can pass along to the team?
Our only complaint was the air conditioning. We set the temperature to 68 but it would go no lower than the 72 degrees that it was at when we entered the room at the beginning of our 2 night stay.
Clare
Stayed 2 nights in Aug 2023
Response from GM_Best Western on 9 Sept 2023
Hi Clare! Thank you for taking the time to rate and review us! Regarding the A.C., we strongly encourage our guests to communicate any problems that occur to our staff so we can do our very best to accommodate you and ensure a relaxing stay. Thank you again for the rating, and please have an amazing day!