Ratings based on 74 verified reviews

4.0 out of 5
78% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 12-Aug-2019
5 out of 5
by a verified traveller from Phx Arizona

Posted 25-Jun-2019
hotel was really really nice. Has a cool fish pond, awesome views and great breakfast in the morning. Bathroom was super nice and large. Beds were really comfortable too! Staff was awesome
Comment from Hotel Management
04-Jul-2019 by Blue, Hotel Management
Dear guest, Thank you for your exciting share.Best wishes!
5 out of 5
by a verified traveller from Toronto

Posted 27-Apr-2019
Very nice oasis like hotel in the buzzling city of Xi’an, extremely close to subway and just oposite street (go to subway and take exit C), very nice park and lots very good restaurants. Tey get room facing coart yard with pond, very good buffet.
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 08-Apr-2019 on Hotels
5 out of 5
by a verified traveller

Posted 07-Feb-2019
The place was perfect. Right next to the metro and bus station. The place was clean. We got a deluxe double room with a balcony. It was on the second the floor. I felt overall it was clean but it could have been better. I saw in my room next to the screen and balcony an old food bone. And I am allergic to dust and I could feel it. But I am more sensitive than others. I would definitely recommend this place. If I came back, I would come back to this hotel. I had overall a good experience.
3 out of 5
by a verified traveller

Great location, but needs updating.

Posted 19-Oct-2018 on Hotels
The hotel is just a bit old, with some mold in the showers. The could do a better job at cleaning and the hotel could use some updates. The staff was very helpful, the subway is very close and there are many restaurants and places to shop nearby. The food in the restaurant is delicious.
Comment from Hotel Management
23-Oct-2018 by Blue, Hotel Management
Dear gust, Thank you for choosing Xi'an Jianguo Hotel.Our hotel is improving facilities and services for our valued guests.We are looking forward to be at service for you. Best Regards
3 out of 5
by a verified traveller

Need Renovation

Posted 22-Sep-2018 on Hotels
Time to renovate, especially a better air conditioning
Comment from Hotel Management
01-Oct-2018 by Blue, Hotel Management
we have recived your suggestions ,thank you.In fact,we have been renovating since 2017.We expect you will have a pleasant stay next time.
4 out of 5
by a verified traveller

Posted 18-Aug-2018 on Hotels
Great hotel for a good price
4 out of 5
by a verified traveller

Affordable and comfortable. Away from city.

Posted 25-Jul-2018 on Hotels
Checking in process was fast and smooth. Room is a bit old. Dimly lit. Non smoking floor but there r guests smoking outside. Told them not to they still argued and ask the manager up.
1 out of 5
by a verified traveller from State College, Pennsylvania, USA

Posted 20-Jun-2018
The hotel staff cannot speak English well and will tend to ignore foreign guests who do not speak Chinese. But that is not the worst of it: I have never stayed in a hotel in any country in the last 10 years that did not have access to WiFi that would allow me to check email. This hotel had no internet access to speak of. When I complained, the hotel staff told me my computer could not talk to the internet because (wait for it) "your computer is not Chinese!" True story--and the reason for my disappointment with this hotel. The hotel staff took me to their business center, which was equipped with Windows XP machines that could not connect to anything--even Chinese websites. Stay at this hotel if you wish to experience the living conditions that were faced by the army of the first emperor of all China several thousand years ago!
Comment from Hotel Management
17-Jul-2018 by Blue, Hotel Management
I am sorry to know that you have unhappy time in our hotel.We will enpower English training to our staffs and make sure use WIFI successfully.I think you will have a good stay next time.