Deluxe Double Room, 1 King Bed, City View | Exterior
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Reviews of Serenada Golden Palace - Boutique Hotel

4 out of 5
Serenada Golden Palace - Boutique Hotel
Abdel Aziz Street, Hamra, Beirut

Reviews

8.2

Very good

Rating 10 - Excellent. 52 out of 141 reviews" "
Rating 8 - Good. 60 out of 141 reviews" "
Rating 6 - Okay. 19 out of 141 reviews" "
Rating 4 - Poor. 5 out of 141 reviews" "
Rating 2 - Terrible. 5 out of 141 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Chairman on 2 Mar 2024
Thank you kindly! We look forward to hosting you again - Chairman

10/10 Excellent

Amy Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful, safe, staff was so friendly and helpful, will definitely stay again 👍👍👍🙏
Stayed 8 nights in Oct 2023
Response from Chairman on 29 Oct 2023
Thank you kindly Amy! We look forward to hosting you again - Chairman

10/10 Excellent

Yaser

Stayed 5 nights in Jul 2023
Response from Chairman on 1 Sept 2023
Thank you kindly! We look forward to hosting you again - Chairman

10/10 Excellent

Wael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent only the internet connection was less than excellent
Stayed 1 night in Jul 2023
Response from Chairman on 25 Jul 2023
Thank you kindly Wael! We look forward to hosting you again - Chairman

8/10 Good

Wael

Travelled with family
Everything was excellent except the wifi connection & internet availability was not excellent
Stayed 1 night in Jul 2023
Response from Chairman on 12 Jul 2023
Thank you kindly Wael! We look forward to hosting you again - Chairman

10/10 Excellent

Sa'd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Chairman on 12 Jul 2023
Thank you kindly Saad! We look forward to hosting you again - Chairman

8/10 Good

Christo, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and helpful staff; area is noisy you can’t sleep with open windows like we do ; if you like Air Conditioning then you close the windows and you hear nothing; the available breakfast at the restaurant is very very limited.
Stayed 17 nights in Jun 2023
Response from Chairman on 12 Jul 2023
Thank you kindly Christo! We look forward to hosting you again - Chairman

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and great staff
Stayed 2 nights in Mar 2023
Response from chairman on 14 Oct 2023
Thank you kindly! We look forward to hosting you again - Chairman

10/10 Excellent

Jose, Azusa

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanest
Response from Chairman on 3 Feb 2023
Thank you Kindly Jose! We look forward to hosting you again.

10/10 Excellent

Firas, Falls Church

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant und unique.
Stayed 1 night in Dec 2021
Response from Chairman on 9 Feb 2022
Thank you kindly Firas! We look forward to hosting you again. Nabil Haddad - Chairman

10/10 Excellent

VIRGINIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Amr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast served is very poor
Stayed 6 nights in Sep 2021

6/10 Okay

AHMAD

Business traveller
Disliked: Staff & service
Stayed 3 nights in Jun 2021
Response from Chairman on 22 Jun 2021
Dear Ahmad, We are saddened that your stay was not up to your expectations. We work hard to keep our guests happy. Most guests leave great reviews. Your review is odd among the rest. Share with us what was wrong.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In general I have enjoyed my stay , however , I got disappointed when I realized that they do not accept credit cards for their spa , which is so weird to me . Overall the my experience was positive.
Stayed 1 night in Jun 2021
Response from Chairman on 10 Jun 2021
Dear Omar, Thank you kindly for your review. Eden Spa is under a separate management. We look forward to hosting you again. Nabil Haddad - Chairman

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great services
The usual attentive and excellent services
Stayed 6 nights in Oct 2020
Response from Chairman on 15 Nov 2020
Thank you kindly! We look forward to hosting you again. Nabil Haddad - Chairman

4/10 Poor

Moe, Solon, Ohio

Disliked: Cleanliness, amenities, property conditions & facilities
The Concierge (Abu Ali) was the only pleasant person in the hotel. The Hotel needs tons of improvements.
Stayed 5 nights in Sep 2020
Response from Chairman on 15 Nov 2020
We are saddened that your stay was not up to your expectations. We work hard to keep our guests happy. Most guests leave great reviews. Your review is odd among the rest. Share with us what was wrong. Nabil Haddad - Chairman

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Clean and comfortable hotel.
Clean rooms, attentive staff. Only downfall was breakfast and decoration could do with some updating.
Stayed 1 night in Dec 2019
Response from Chairman on 12 Feb 2020
Thank you kindly! We look forward to hosting you again. Nabil Haddad - Chairman

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Chairman on 14 Oct 2019
Thank you kindly! We look forward to hosting you again. Nabil Haddad - Chairman

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Sep 2019
Response from Chairman on 17 Sept 2019
Thank you kindly! We look forward to hosting you again. Nabil Haddad - Chairman

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay at this hotel. Breakfast should be better for foreigners, but I will definitely stay again.
Stayed 2 nights in Aug 2019
Response from Chairman on 17 Sept 2019
Thank you kindly! We look forward to hosting you again. Nabil Haddad - Chairman

6/10 Okay

Verified traveller

Business traveller
- Location is good in Al Hamra area - Hotel is little pet old and furniture and carpet in the room needs to renewed - Breakfast is very limited
Stayed 2 nights in Jul 2019
Response from Chairman on 6 Aug 2019
Dear, I am saddened that your stay was not up to your expectations. Our furniture is NOT old. The hotel interior is themed after the Renaissance Period. As you step through the Lobby Entrance and take the Grand Stairs over the red carpet, you will be astonished by the classical Renaissance architecture and artwork. Adorned with crystal chandeliers, premiere stonework, and detailed craftsmanship. Inspired by the historical period of artistic “rebirth” in Europe, the Hotel features décor inspired by the great Italian masterminds, like Leonardo da Vinci. Our Rooms and walls are adorned with brilliant paintings and impressive architectural features such as arches, columns, and arched windows, trademarks of the Renaissance Period. Golden Tulip Serenada Hotel is a beacon of cultured elegance. Our breakfast is served at one of the most renowned Lebanese Restaurants Fawzi Burj Al Hamam. It has a diverse selection of Lebanese (Labneh - Foul - Hummus - Manakesh) and International buffet (4 kinds of cheese - marmalade - eggs - croissant - pastries - English cake - fruit - yogurt - honey - three type of cereals) in addition to coffee tea and highest quality of juice. Please share with us what more do you expect. We hope you will be satisfied on your next visit. Nabil Haddad – Chairman

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay at reasonable price
The staff were very kind and helpful and the location was great for shopping at reasonable prices . The massage spa is really nice for relaxation after a long business day .
Stayed 1 night in Jul 2019
Response from Chairman on 6 Aug 2019
Thank you kindly Omar! We look forward to hosting you again. Nabil Haddad - Chairman

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from Chairman on 19 Jul 2019
We are saddened your stay was not up to your expectations. Please let us know what was wrong.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent customer service- we were going to miss the breakfast we have paid for (given we were leaving very early to the airport) so we were allowed to have the breakfast at check-in! the lady at check-in was very professional and showed excellent customer service skills.
Stayed 1 night in Jun 2019
Response from Chairman on 29 Jun 2019
Thank you kindly! We look forward to hosting you again. Nabil Haddad - Chairman

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok but needs some improvement
Smoking is allowed in the hallways by the elevator So you need a room away from this if you don’t smoke. Breakfast needs to be improved for 4 stars. Overall ok.
Stayed 7 nights in Jun 2019
Response from Chairman on 12 Jun 2019
Thank you kindly! We look forward to hosting you again soon! Nabil Haddad – Chairman

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I didn't like the front desk girl at the check in. She was looking at her computer without getting any attention to us. Even she knows we are standing by for the check in. Even didn't bother to say Hi. Also after handling her the reservation through expedia informed us has to wait because the reservation isn't in the system yet. We have a paper printed reservation shewed it to her but insisted to wait instead of check us in and get the details later on.
Stayed 4 nights in May 2019
Response from Chairman on 10 Jun 2019
We are saddened about your check in issue. There was a technical issue with central reservation system and Expedia. Please accept our apology. The front office was only doing the job to ensure that you are not double charged. We hope that the rest of the stay was fine and look forward to hosting you again.

10/10 Excellent

TravelMom

Liked: Cleanliness, staff & service, property conditions & facilities
The decor was unique—old-fashioned in contrast to so many contemporary hotels. They kindly upgraded us to an Executive suite so we had lots of room. Most importantly, the room was incredibly quiet despite being in the middle of Hamra. Staff were very friendly and spoke English very well.
Stayed 2 nights in May 2019
Response from Chairman on 28 May 2019
Thank you kindly! We look forward to hosting you again. Nabil Haddad - Chairman

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
close to almost evry thing you need in beutut specialy banks and resturants
Stayed 2 nights in Apr 2019
Response from Chairman on 30 Apr 2019
Thank you kindly! We look forward to hosting you again. Nabil Haddad - Chairman

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2019
Response from Chairman on 31 Mar 2019
Thank you kindly Janine! We look forward to hosting you again soon! Nabil Haddad – Chairman

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Location was great. Service personnel were friendly and professional.
Stayed 3 nights in Mar 2019
Response from Chairman on 29 Mar 2019
Thank you kindly! We look forward to hosting you again soon! Nabil Haddad – Chairman

10/10 Excellent

Xhris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Chairman on 26 Mar 2019
Thank you kindly Chris! We look forward to hosting you again soon! Nabil Haddad – Chairman

10/10 Excellent

Kalil, Houston, us

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very friendly and helpful. Breakfast will be better with more variety. Enjoyed my stay there very much, will certainly go back
Stayed 11 nights in Mar 2019
Response from Chairman on 23 Mar 2019
Thank you kindly! We look forward to hosting you again soon! Nabil Haddad – Chairman

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location clean good security spacious rooms with very comfortable mattress and a balcony. My 2nd stay
Stayed 3 nights in Jan 2019
Response from Chairman on 9 Feb 2019
Thank you kindly! We look forward to hosting you again. Nabil Haddad - Chairman

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
In my 5th days into my 1 month stay, I had a life emergency that dictated I have to run back home to Montreal (Wife developed brain metastasis and was about to undergo emergency brain surgery). I contacted the Expedia team, and they wonderfully found a plane flight for me the next day to come back home (at no extra cost or penalty). The expedia team tried to ask the hotel for a refund or at least a voucher for the remainder 3 weeks that I did not stay in the hotel but I was absent,, Golden Tulip Serenda Hotel chose to profit for my misery and refused everything. SHAME on Golden Tulip. Expedia well advised to drop this hotel from their client list.
Stayed 28 nights in Jan 2019
Response from chairman on 16 Feb 2019
We are sorry to hear about your agony in this review and signed as anonymous. Like in all Hotel Chains worldwide, you should have written to our management explaining your case as Front Office do not have the authority to refund guests when the booking is not refundable. Reviews are intended to describe your stay experience (room, location, facilities) and are NOT intended to be about requesting refund. Nabil Haddad - Chairman

2/10 Terrible

Verified traveller

Stayed 28 nights in Jan 2019
Response from Chairman on 30 Apr 2019
We are saddened that your stay was not up to your expectations. Most guests leave great reviews. Share with us what was wrong. Nabil Haddad – Chairman

6/10 Okay

Nicholas

Liked: Cleanliness, staff & service
Good location, hotel is average
Stayed here as it was near a conference I was attending. They're obviously trying, there's a lot of earnest follow up but the hotel is quite loud with very thin walls. The staff were all friendly and courteous. Breakfast is not very good, and although the Lebanese food from the attached restaurant is very good, some guests may prefer some international choices on room service as well. The local area is great though, lots of bars and restaurants and shops. Apart from the noise, the room itself was comfortable if a little dated and faded. One thing to note though, hotel wifi is TERRIBLE. This is partly due to infrastructure issues in Beirut.
Stayed 4 nights in Jan 2019
Response from Chairman on 2 Feb 2019
Thank you for your feedback. I am saddened your experience was not up to your expectations. We look forward to hosting you again. Nabil Haddad - Chairman

8/10 Good

Yahya

Liked: Cleanliness, staff & service
Disliked: Room comfort
Excellent location & radicilous slow wifi
The hotel is in a perfect location at the heart of Hamra street . but it is noisy hotel due to the wedding Hall and night resturant they have with loud live music . the free wifi they provide is suck . very slow in a way that you can't even watch youtube or watsup video. When I complained they offer me premium internet at extra $20 which is not acceptable at all . they have to provide good wifi for free like most of hotels un Beirut.
Stayed 4 nights in Jan 2019
Response from Chairman on 24 Jan 2019
Thank you kindly for your review Yahya. We are saddened that the Internet connection was not up to your expectations. While we strive to provide the highest levels of service in the Hotel, please bear in mind that the Internet service in Lebanon experiences some interruptions and loss of packets that is beyond our control (attributed to aging infrastructure and limited international gateway capacity). We monitor the network continuously and contact our service provider to quickly react and adjust routes in order to reduce down time and maintain bandwidth. Nevertheless, from our experience most of the complaints are attributed to customer devices not hooking up properly with the wifi system. Did you ask for assistance from our team? We look forward to hosting you again. Nabil Haddad - Chairman

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, helpful staff
Fantastic location, helpful staff.
Stayed 6 nights in Dec 2018
Response from Chairman on 5 Jan 2019
Thank you kindly! We look forward to hosting you again. Nabil Haddad - Chairman

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service is really expensive and the minibar extremly high price
Stayed 14 nights in Nov 2018
Response from chairman on 26 Dec 2018
Thank you kindly! We look forward to hosting you again. Nabil Haddad - Chairman

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet inside rooms was very bad staff was helpful
Stayed 3 nights in Nov 2018
Response from chairman on 5 Dec 2018
Thank you kindly! Did you inform reception about the internet issue? We look forward to hosting you again. Nabil Haddad - Chairman

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is area dont sleep of cafes and resturants , and near to american university .
Stayed 1 night in Nov 2018
Response from Chairman on 4 Dec 2018
Thank you kindly! We look forward to hosting you again. Nabil Haddad - Chairman

8/10 Good

Zouher

Stayed 5 nights in Nov 2018
Response from chairman on 20 Nov 2018
Thank you kindly Zouher! We look forward to hosting you again. Nabil Haddad - Chairman

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018
Response from chairman on 13 Nov 2018
Thank you kindly! We look forward to hosting you again. Nabil Haddad - Chairman

8/10 Good

Ingemar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic hotel in the center of Hamra
I first stayed here in the fall of 2010 and am pleased to see that the Serenada is aging with grace. The hotel is well maintained and the staff nice. Special mention to the excellent 7th floor Eden Spa.
Stayed 1 night in Oct 2018
Response from chairman on 6 Nov 2018
Thank you kindly! We look forward to hosting you again. Nabil Haddad - Chairman

6/10 Okay

NIDHAL, ENGLAND

Liked: Cleanliness
Disliked: Room comfort
nice hotel in centre AL_Hamra ,room cleam but there is a big problem the smell of the room is too much , smell of damp too strong, i was vomit everyday when I entered to the room
Stayed 8 nights in Oct 2018
Response from chairman on 8 Nov 2018
Thank you kindly for your feedback. Can you please share with me which room it was? We look forward to hosting you again. Nabil Haddad - Chairman

10/10 Excellent

Philip, Didcot Oxon

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in a perfect place to explore Hamra would recommend it 100 %
Stayed 6 nights in Oct 2018
Response from Chairman on 6 Nov 2018
Thank you kindly Philip! We look forward to hosting you again. Nabil Haddad - Chairman

8/10 Good

Essam, Egypt

The TV needs to be replaced, the shawer water color is yellowish
Stayed 1 night in Oct 2018
Response from Chairman on 6 Nov 2018
Thank you kindly Essam! We fixed the water issue since your visit. look forward to hosting you again. Nabil Haddad - Chairman

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was OK for me for this visit Taxis where rip offs
Stayed 10 nights in Oct 2018
Response from chairman on 6 Nov 2018
Thank you kindly! We look forward to hosting you again. Nabil Haddad - Chairman

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
Very good hotel. The staff was very friendly and helpful. The room was very clean and the breakfast was good. The location is great.
Stayed 4 nights in Oct 2018
Response from chairman on 16 Oct 2018
Thank you kindly! We look forward to hosting you again. Nabil Haddad - Chairman

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Oct 2018
Response from chairman on 25 Oct 2018
Thank you for your feedback. We are saddened that your experience was not up to your expectations. Can you please share with me what was not to your satisfaction and we can improve. We look forward to hosting you again. Nabil Haddad - Chairman