Exterior
Check availability

Reviews of Crowne Plaza Belfast, an IHG Hotel

4 out of 5
Crowne Plaza Belfast, an IHG Hotel
117 Milltown Road, Shaw's Bridge, Belfast, Northern Ireland

Reviews

8.8

Excellent

Rating 10 - Excellent. 518 out of 991 reviews" "
Rating 8 - Good. 335 out of 991 reviews" "
Rating 6 - Okay. 84 out of 991 reviews" "
Rating 4 - Poor. 34 out of 991 reviews" "
Rating 2 - Terrible. 20 out of 991 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paul Thomas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic, what you would expect from the Crowne plaza but staff were extra friendly!
Stayed 3 nights in Apr 2024
Response from Madalina on 8 Apr 2024
Good morning Mr Thomas, Thank you for taking the time to provide such a lovely review on your recent stay.I am thrilled to hear how much you enjoyed the. I will make sure to pass your lovely comments onto the teams as they always aim to provide our guests with an unforgettable experience.We look forward to welcoming you again.Warm Regards, Madalina ConstantinAssistant Front Office Manager

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were absolutely wonderful. We were made to feel most welcome. Top notch. The Foxhalls.
Stayed 5 nights in Mar 2024
Response from Madalina on 20 Mar 2024
Good morning Martin, Thank you for taking the time to provide such a lovely review on your recent stay.I am thrilled to hear how much you enjoyed the hotel and breakfast. I will make sure to pass your lovely comments onto the teams as they always aim to provide our guests with an unforgettable experience.We look forward to welcoming you again.Warm Regards, Madalina ConstantinAssistant Front Office Manager

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Madalina on 1 Mar 2024
Good evening Roy, Thank you for taking the time to review your stay with us. I am glad to see that you had a great stay. We look forward to welcoming you again.Warm Regards, Madalina Constantin

2/10 Terrible

Marc

Stayed 1 night in Feb 2024
Response from Madalina on 21 Mar 2024
Good morning Marc, I would like to start by apologizing to you for the inconveniences you might have caused during your stay.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Warm Regards, Madalina ConstantinAssistant Front Office Manager

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Experience Manager on 22 Jan 2024
Hi Christine,Thank you for the 10/10 rating. We are so pleased that you enjoyed your experience and look forward to welcoming you again.Warm Regards,Alice S

10/10 Excellent

Julie-Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Experience Manager on 22 Jan 2024
Hi Julie-Ann,Thank you for the 5/5 rating. We look forward to having the pleasure of welcoming you again.Warm Regards,Alice S

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Experience Manager on 22 Jan 2024
Hi Julia,Thank you for the 10/10 rating. We are so pleased that you had an enjoyable experience and look forward to welcoming you again.Warm Regards,Alice S

10/10 Excellent

Leona

Stayed 1 night in Dec 2023
Response from Hotel Experience Manager on 3 Jan 2024
HI Leona,Thank you for the 10/10 review. I am so thrilled to see that you had a wonderful stay and we look forward to welcoming you again.Warm Regards,Alice S

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was my first time hotel experience. It was good even though there were a slight confusion in the beginning but it was a good experience
Stayed 2 nights in Dec 2023
Response from Front Office Supervisor on 29 Dec 2023
Hi Deepak, Thank you for the 10/10 rating. We hope to have the pleasure of welcoming you again soon. Warm regards, Robyn.

8/10 Good

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice warm rooms.
Stayed 2 nights in Dec 2023
Response from Hotel Experience Manager on 16 Dec 2023
Hi Shirley,Thank you for taking the time to tell us about your stay.I am so pleased to hear that the room was lovely and warm.We hope to have the pleasure of welcoming you again.Warm Regards,Alice S

4/10 Poor

Thomas James

Stayed 2 nights in Dec 2023
Response from Hotel Experience Manager on 3 Jan 2024
Hi Thomas James,Thank you for rating your stay.I am sorry to see that we did not meet your expectations and would be keen to speak with you regarding this.Please contact myself directly to discuss where we could have improved on your experience.We hope that you will choose to stay again.Warm Regards,Alice S

10/10 Excellent

Mark

Stayed 1 night in Nov 2023
Response from Hotel Experience Manager on 19 Dec 2023
Hi Mark,Thank you for the 5/5 review.We hope to have the opportunity to welcome you again.Warm Regards & Happy Holidays,Alice S

10/10 Excellent

Karen

Stayed 1 night in Nov 2023
Response from Hotel Experience Manager on 19 Dec 2023
Hi Karen,Thank you for the 5/5 review.We hope to have the opportunity to welcome you again.Warm Regards & Happy Holidays,Alice S

6/10 Okay

Hayley

Stayed 2 nights in Nov 2023
Response from Hotel Experience Manager on 22 Dec 2023
Hi Hayley,Thank you for rating your stay.I am sorry to see that we only scored a 3/5 and would be keen to learn more.Please feel free to contact us and discuss this as your feedback is extremely valuable to us and we use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.Warm Regards,Alice S

10/10 Excellent

Moira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely, every one of them.
Stayed 3 nights in Nov 2023
Response from Hotel Experience Manager on 6 Dec 2023
Hi Moira,Thank you for the 5/5 review. I am so pleased to see that all your staff interactions were so lovely and we hope that we will have the opportunity to welcome you again.Warm Regards,Alice S

10/10 Excellent

The first one

Stayed 3 nights in Nov 2023
Response from Hotel Experience Manager on 16 Dec 2023
Hi,Thank you for the 5/5 review,We look forward to welcoming you again.Warm Regards,Alice S

10/10 Excellent

Jill

Stayed 1 night in Nov 2023
Response from Hotel Experience Manager on 23 Nov 2023
Hi Jill,Thank you for the 10/10 review.We look forward to welcoming you again.Warm Regards,Alice S

10/10 Excellent

Sarah

Stayed 1 night in Nov 2023
Response from Hotel Experience Manager on 23 Nov 2023
Hi Sarah,Thank you for the 10/10 review.We look forward to welcoming you again.Warm Regards,Alice S

10/10 Excellent

Shaheriyar

Stayed 1 night in Nov 2023
Response from Hotel Experience Manager on 23 Nov 2023
Hi Shaheriyar,Thank you for the 10/10 review.We look forward to welcoming you again.Warm Regards,Alice S

10/10 Excellent

Gérard

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Experience Manager on 14 Nov 2023
Hi Gérard,Thank you for the 10/10 rating. We hope to have the pleasure of welcoming you again soon.Warm regards,Alice S

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Experience Manager on 14 Nov 2023
Hi Lee,Thank you for the 10/10 rating. We hope to have the pleasure of welcoming you again soon.Warm regards,Alice S

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, amenities
Great front reception staff, rooms clean and well equipped. Fantastic gym for a hotel, although it can get very busy at peak times due to being a stand alone gym with separate members from the hotel. Main restaurant is on the first floor with good food and breakfast. River bar on the ground floor is where the hotel fails for me. First night experience was being given a menu and placing a drink order, a pint served quickly. Only 3 other tables occupied, waited 20 minutes for my food order to be taken, while watching the male and female staff members flirt with each other and generally not do anything else. Presuming the bar manager was not interested either as he was stood on the other side of the bar next to them. Finally my order was taken, the food was poor, the burger was tougher than an old boot and I couldn’t eat it. I decided the second night that maybe it was just a one off and to give it another try. No flirting as the female member of staff was not working but the food was again badly cooked, a chicken fillet burger that had been butterflied about 4 times and cooked until drier than sandpaper. I would say giver the River Bar a miss when at this hotel.
Stayed 2 nights in Nov 2023
Response from Hotel Experience Manager on 14 Nov 2023
Hi Stephen,Thank you for taking the time to provide such detailed feedback. Please know that we use our guests feedback to help improve and coach our teams in order to provide a better service in the future.I am so pleased to see that the reception and green room teams had such a wonderful impact during your interactions and will be sure to pass your comments onto our chef and bar manager to investigate and coach their teams where required.I do hope that you will choose to stay with us again on your next visit to Belfast and show you that your experience in our bar was an exception.Warm Regards,Alice S

8/10 Good

Peter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Work being done on the entrance otherwise very good and a lovely stay!
Stayed 1 night in Nov 2023
Response from Hotel Experience Manager on 7 Nov 2023
Hi Peter,Thank you for taking the time to review your stay with us.Yes, we are currently installing revolving doors at our front entrance. This work is due to be finished in the next couple of weeks .We look forward to welcoming you again.Warm Regards,Alice S

10/10 Excellent

Keith

Stayed 1 night in Oct 2023
Response from Hotel Experience Manager on 7 Nov 2023
Hi Keith,Thank you for the 10/10 review.We look forward to welcoming you again.Warm Regards,Alice S

10/10 Excellent

Aidan

Stayed 2 nights in Oct 2023
Response from Hotel Experience Manager on 23 Nov 2023
Hi Aidan,Thank you for the 5/5 review.We look forward to welcoming you again.Warm Regards,Alice S

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean room, fragrant bedding. nice service, delicious breakfast
Stayed 1 night in Oct 2023
Response from Hotel Experience Manager on 7 Nov 2023
Hi Joanna,Thank you for the 10/10 review. I am so pleased to see that you enjoyed the delicious breakfast and clean rooms.We look forward to welcoming you again.Warm Regards,Alice S

4/10 Poor

chris

Liked: Staff & service
Disliked: Cleanliness
Nice hotel but disgustingly dirty pool
Nice hotel, staff and rooms in general but the pool and area was disgusting. Also was the only reason we booked the hotel so very dissapointed. Hotel is far out of the town too.
Stayed 1 night in Oct 2023
Response from Hotel Experience Manager on 24 Oct 2023
Hi Chris,Thank you for taking the time to review your stay.I am sorry to hear that you had an issue with the pool and will be sure to pass your comments onto the team.We hope that you will choose to stay with us again and show you that this experience was an exception.Warm Regards,Alice S

10/10 Excellent

Emma, Pudsey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel with with an excellent team
Stayed 1 night in Oct 2023
Response from Hotel Experience Manager on 24 Oct 2023
Hi Emma,Thank you for your 5/5 review.I will be sure to pass on your kind words to the team.We hope that you will choose to stay with us again.Warm Regards,Alice S

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay.
The staff made the difference - they did everything to make our stay a very pleasant one.
Stayed 2 nights in Oct 2023
Response from Hotel Experience Manager on 24 Oct 2023
Hi Sheila,Thank you for your 10/10 review.I am so pleased to hear that the staff had such a wonderful impact on your stay.We hope that you will choose to stay with us again.Warm Regards,Alice S

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service
Nice comfortable hotel
Stayed 1 night in Oct 2023
Response from Hotel Experience Manager on 24 Oct 2023
Hi Hugh,Thank you for your 5/5 review.We hope that you will choose to stay with us again.Warm Regards,Alice S

8/10 Good

Antonijs

Stayed 1 night in Oct 2023
Response from Hotel Experience Manager on 7 Nov 2023
Hi Antonijs,Thank you for taking the time to tell us about your experience at Crowne Plaza Belfast.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to welcome you again in the future.Warm Regards,Alice S

10/10 Excellent

Toyin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Experience Manager on 24 Oct 2023
Hi Toyin,Thank you for your 5/5 review.We hope that you will choose to stay with us again.Warm Regards,Alice S

10/10 Excellent

Brady

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seclusion of the property. Third week in Ireland. Needed to rest.
Stayed 6 nights in Sep 2023
Response from Hotel Experience Manager on 24 Oct 2023
Hi Brady,Thank you for your lovely review.We hope that you will stay with us again.Warm Regards,Alice S

10/10 Excellent

CONOR

Stayed 1 night in Oct 2023
Response from Hotel Experience Manager on 7 Nov 2023
Hi Conor,Thank you for the 5/5 review.We look forward to welcoming you again.Warm Regards,Alice S

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belfast Two-Night Stay
Stayed here for two nights of a longer road trip. Check in was extremely quick. Naomi at reception was fabulous!!! She helped my husband and i out on numerous occasions. She had great advice as to where to eat & sightseeing destinations. Breakfast & the lobby bar has great food. Parking was convenient. Hotel is located out of town, so if you dont want to drive in youll have to take a taxi. If we visit Belfast again we would definitely be back staying here
Stayed 2 nights in Sep 2023
Response from Hotel Experience Manager on 3 Oct 2023
Hi Ashley,Thank you for taking the time to leave such a wonderful review. We are delighted to hear you had such a fantastic 2 nights and I will be sure to pass your lovely comments onto Naomi and the team. I am sure your kind words will make their day.We look forward to having the pleasure of welcoming you again.Warm Regards,Alice S

10/10 Excellent

Enjoy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Experience Manager on 3 Oct 2023
Hi Enjoy,Thank you for the 10/10 rating.We look forward to welcoming you again.Warm Regards,Alice S

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay, rooms are super clean and staff is great!!
Stayed 1 night in Sep 2023
Response from Hotel Experience Manager on 3 Oct 2023
Hi Natalie,Thank you for the 5* review. I am so pleased to hear you had a fabulous stay and will be sure to pass your kind words onto the teams.We look forward to welcoming you again.Warm Regards,Alice S

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff! I forgot my charger at last hotel so they kindly charged my phone for me twice!
Stayed 2 nights in Sep 2023
Response from Front Office on 22 Sept 2023
Hi Monica,Thank you for your fantastic rating following your stay with us. We are delighted to hear how helpful and friendly you found the staff!We look forward to welcoming you back again in the future.Warm RegardsJeanettteFront Office Supervisor

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting friends
Visiting for a wedding, nice room but on the smaller side. Everyone was friendly and helpful. Clean.
Stayed 5 nights in Sep 2023
Response from Hotel Experience Manager on 17 Sept 2023
Hi,Thank you for taking the time to rate your recent experience.I am so pleased to see that you found the staff friendly and helpful and look forward to having the opportunity to welcoming you again.Warm Regards,Alice S

10/10 Excellent

Janet, Knoxville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 1 night in Sep 2023
Response from Hotel Experience Manager on 13 Sept 2023
HI Janet,Thank you for taking the time to review your stay.I am so pleased to see you had a great stay and we look forward to welcoming you again.Warm Regards,Alice S

8/10 Good

Rajwant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Hotel Experience Manager on 12 Sept 2023
Hi Malcolm,Thank you for taking the time to rate your stay with us.I am so pleased to see that you had a great experience and we look forward to welcoming you again.Warm Regards,Alice S

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly lovely hotel very clean will definitely be back thank you
Stayed 1 night in Aug 2023
Response from Hotel Experience Manager on 5 Sept 2023
Hi Elizabeth,Thank you for taking the time to review your stay with us and the 10/10.I am so pleased to see that the staff were so friendly and attentive during your visit and we look forward to welcoming you back on your next trip to Belfast.Warm Regards,Alice S

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Hotel
Really enjoyable experience. Location excellent and facilities were superb. Rooms was really nice and super clean. Gym and swimming pool were excellent. Staff friendly and helpful. I would highly recommend the Crown Plaza, we will use the hotel again on our next trip to Belfast
Stayed 3 nights in Aug 2023
Response from Hotel Experience Manager on 5 Sept 2023
Hi Derek,Thank you for the 10/10 review.We are thrilled to see that you loved the location and enjoyed the superb facilities on offer during your stay.I will be sure to pass your wonderful feedback onto the teams.We look forward to welcoming you back.Warm Regards,Alice S

2/10 Terrible

Gillian

Disliked: Cleanliness, staff & service, property conditions & facilities
Argumentative staff. Breakfast hostess coughs repeatedly into her hand. Sloppy and unclean dining.
Stayed 6 nights in Aug 2023
Response from Hotel Experience Manager on 5 Sept 2023
Hi Gillian,Thank you for taking the time to review your stay.I am sorry to hear that there was an issue with the staff during breakfast.Please know that your feedback is extremely valuable to us and we use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to welcome you again in the future.Warm Regards,Alice S

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Amazing place, lovely walk beside hotel
Stayed 1 night in Aug 2023
Response from Hotel Experience Manager on 28 Aug 2023
Hu Elizabeth,Thank you for the wonderful 10/10 review.I am delighted to see that you has an amazing experience and we look forward to welcoming you back.Warm Regards,Alice S

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay we really enjoyed ourselves! Brilliant family pool no deep end so safe for kids of a minimal height. Friendly and pleasant staff. Super 😊
Stayed 2 nights in Aug 2023
Response from Hotel Experience Manager on 24 Aug 2023
Hi,Thank you for the 10/10 review on your recent experience.I am delighted to see that you had time to enjoy the health club and the pool with your family.We hope to have the opportunity to welcome you again.Warm Regards,Alice S

10/10 Excellent

Melissa

Travelled with group
Liked: Amenities
The hotel was lovely and had everything we needed. Staff were friendly, easy parking right outside the city, and hotel had convenient taxi service with very little wait time. It was very clean and quiet. I would recommend and stay here again.
Stayed 1 night in Aug 2023
Response from Hotel Experience Manager on 24 Aug 2023
Hi Melissa,Thank you for the 5/5 review.I am so pleased to see that you had a lovely stay and found the onsite complimentary parking ideal for your visit.I will be sure to pass your lovely comments regarding the clean hotel and friendly staff onto each of the teams.We look forward to having the opportunity to welcome you again.Warm Regards,Alice S

10/10 Excellent

Malcolm

Stayed 1 night in Aug 2023
Response from Hotel Experience Manager on 12 Sept 2023
Hi Malcolm,Thank you for taking the time to rate your stay with us.I am thrilled to see that you had a 5/5 experience and we look forward to welcoming you again.Warm Regards,Alice S

4/10 Poor

Madelyne

Disliked: Room comfort
Disappointed
Bed not made up properly - undersheet didn’t fit the bed. Terrible pillows. Stains on the carpet and sofa. Couldn’t access the pool without booking first. Had to book a time for breakfast too. Breakfast was chaotic and very poor quality - everything was horribly overcooked. Cars frequently found occupying the disabled spaces we needed without displaying disabled badges - reported this to reception but nothing wad done. Very disappointing.
Stayed 2 nights in Aug 2023
Response from Hotel Experience Manager on 24 Aug 2023
Hi Madelyne,Thank you for taking the time to review your experience.I would like to start by apologizing to you for not meeting your expectations.I have checked with our front office manager and can see that on departure the team asked how your stay was and the only feedback provided at this time was regarding the pillows. This was immediately passed onto our housekeeping manager to have them replaced. Had we been made aware of the other issues faced, we would have done out upmost to have resolved these during your stay.We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Warm Regards,Alice S

8/10 Good

Ursula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family break
Family of 4 trip & hotel was lovely.pool good and showers great. Breakfast had lovely choice and was delicious. Large cosy lobby, bar, bedroom. Really nice touch having ho chocolate in bedroom and luxurious biscuits. We were ordering many more hot chocolate drinks that evening in the bar. Very happy stay.
Stayed 1 night in Aug 2023
Response from Hotel Experience Manager on 24 Aug 2023
Hi Ursula,Thank you for taking the time to review your stay with us.I am so pleased to see that you had an enjoyable family break and that everyone enjoyed the Hot Chocolate in the bar & bistro.We look forward to having the pleasure of welcoming you and your family again.Warm Regards,Alice S