I had high expectations from this hotel given the photos online and it's 4* rating, however I was so disappointed. I booked a double room for my boyfriend and I for 3 nights.
We arrived a touch earlier than check-in (Around 1pm) but I travel a lot with work and 9/10 hotels will allow you to head up to your room if it's ready. As we walked in, the lady behind the desk (Carolyn) wasn't welcoming in the slightest (i.e. 'Hello and welcome to the Malone hotel') but instead immediately went in with 'Check-in isn't until 3pm so you'll have to wait'. When the first greeting isn't warm and friendly, it doesn't set a great tone for the rest of the trip.
When we checked in later that day, we were told our room was over the road in a separate building which is never ideal. This building doesn't have anywhere near the same sort of elegance to it - just feels like a standard block of flats. Carpet is bubbling in places and the corridors stink of sick.
We got to our room and the first thing we noticed was a buzzing sound coming from the electricity box in the corner - A sign that too much electric is running through the system - and a sound I didn't want to have to fall asleep to when paying money to stay in a 4* hotel. When the guy came over to look at it, he told us 'oh, that's normal, it's just the way it is' - as if we had to put up with a loud buzzing sound all night. We finally got moved and needless to say our second room also was disappointing. See photos below!
Wouldn't recommend