Ratings based on 214 Verified Reviews

4.8 out of 5
93% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Washington, DC

Best hotel experience we've ever had!

Posted 29-Sep-2017
Pros: Great location; wonderful staff; beautiful hotel.
Cons: Nothing.
Location: In the trendy Cathedral quarter of Belfast - within walking distance of great bars and restaurants, as well as Belfast City Hall
My sister, my mother, and I recently stayed at the Merchant (Sept. 2017) and cannot say enough good things about the hotel and the staff. From Erin at check-in to Michael the concierge, they went above and beyond for us. They helped us arrange (and then re-arrange) dinner reservations; set us up for a "Troubles" taxi tour, and simply overall, everyone there made us feel special. The hotel itself is beautiful - ornate and tasteful at the same time. Highly recommend!
5 out of 5
Recommended
for Everyone
by A verified traveller from isle of man

Great service and location

Posted 04-Sep-2017
Pros: Staff, breakfast
Location: Shopping
Great experience, primarily due to staff but also very nice room, great breakfast and convenient location. Would definitely stay again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Berkshire

Excellent city centre hotel

Posted 07-Aug-2017
Pros: Smart hotel with friendly, helpful staff
Location: Hop-on, hop-off sightseeing bus provided a great introduction to the city and then enjoyed the City Hall and Titanic Experience.
A little bit of luxury perfectly located in Belfast city centre
5 out of 5
Recommended
for Everyone
by A verified traveller from Swindon, Wiltshire

Luxury, comfort and service

Posted 31-Jul-2017
From the moment we arrived to the moment we left, the friendly staff couldn't do enough to help us. The room was large and well appointed, with a massive, comfortable bed. The food in the restaurant was delicious and delivered by competent, friendly staff. We loved the decor and the ambience. Well worth it!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel and location in Belfast

Posted 10-Jul-2017
Very comfortable hotel. Great location and pick Victorian or Art Deco. Dining room is wonderful with included breakfast off the menu.
5 out of 5
Recommended
for Everyone
by A verified traveller

Fabulous hotel in the City Centre

Posted 05-Jul-2017
Pros: Restaurants. Rooms and enormous bathroom.. Rooftop hot tub.
Cons: Nothing
Location: In City Centre close to everything.
Stayed here for daughter's graduation. The best Belfast hotel by far.
5 out of 5
Recommended
for Everyone
by A verified traveller from Dorset

Good location

Posted 26-Jun-2017
Beautiful hotel and great service. Excellent food and recommend cocktail bar and jazz bar.
Comment from Hotel Management
29-Jun-2017 by Sharmaine Meldrum, Hotel Management
Good Morning Jen Thank you for taking the time to review The Merchant Hotel. I am glad you enjoyed the food and cocktails they really are divine! Kind Regards Sharmaine
5 out of 5
by Wayne R

This traveller left a rating score only Posted 12-Jun-2017 on Hotels
5 out of 5
by Michael

This traveller left a rating score only Posted 04-Jun-2017 on Hotels
5 out of 5
by Virginia

This traveller left a rating score only Posted 03-Jun-2017 on Hotels