Sun deck

Reviews of Magic Aqua Rock Gardens

4 out of 5
Magic Aqua Rock Gardens
Calle de Bonn, 6, Benidorm, Alicante

Reviews

7.4

Good

Rating 10 - Excellent. 25 out of 70 reviews" "
Rating 8 - Good. 22 out of 70 reviews" "
Rating 6 - Okay. 4 out of 70 reviews" "
Rating 4 - Poor. 9 out of 70 reviews" "
Rating 2 - Terrible. 10 out of 70 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Chloe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Quentin

Stayed 3 nights in May 2023

4/10 Poor

Anca

Travelled with family
Liked: Cleanliness, property conditions & facilities
Look elsewhere
For the money we spent, we found the people working there to be quite rude and unhelpful. Beds were uncomfortable and it was quite loud at night making it hard to sleep. Water park closed early on a hot day. Not worth it
Stayed 1 night in May 2023

8/10 Good

jemma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Good stay. Enjoyed my time.
Stayed 4 nights in Sep 2022

8/10 Good

Kathleen barbara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Aug 2022

6/10 Okay

Timothy

Liked: Cleanliness, staff & service
Stayed 7 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for kids
Stayed 5 nights in Apr 2022

10/10 Excellent

Norah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2022
Response from Magic Rock Gardens on 5 May 2022
Dear Norah; Thank you so much for sharing your experience with the rest of Expedia's users. We are looking forward seeing you again. Kind regards, Magic Rock Gardens

10/10 Excellent

Johan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tropic Splash
This was not a stay at magic rock gardens. They closed that hotel and relocated us to Magic Tropical Splash. Fantastic hotel for families. Could use a touch up on the water slides and different access stairs as they’re kinda old but overall a fantastic stay. Great personnel and great food for being a buffet. A lot of variety and a lot of vegetarian options. Only negative is that they have a parking but that is almost full all the time so you have to park on the street.
Stayed 4 nights in Jun 2021

2/10 Terrible

Verified traveller

Stayed 4 nights in Aug 2020

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money family hotel
Stayed for 3 nights with friends . Staff were really helpful sorting a problem out for us which was nothing do with hotel but transport to airport . We opted for the bed breakfast and dinner option and so glad we did, the food choice and quality was as good as any restaurant. Great value for money would def recommend
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Photos don't reflect the property at all, pool is very poor and crowded, sunbeds one on top of another, the restaurant offers poor quality food, the staff was even worse...
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities
No where to park , food is not great cheapest they can buy and have stayed at other similar package hotels that provided great food. especially for £200 a night ! Drinks are good which i guess why people go for the all inclusive and ignore the food, waterslides are dated and pools cold. would not be going back as after 14 days trip to Spain and 3 other hotels in 2 nights she was sick after only 2 days there !
Stayed 2 nights in Aug 2019

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not go again.
There was blood on my sheets, the slides were broken for the kids, the food was gross and we got food poisoning, the parking situation was horrible. Would not recommend.
Stayed 1 night in May 2019

10/10 Excellent

Eliza, Glasgow

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 4 nights here celebrating a birthday. Premium brand drinks served, my friend only drinks southern comfort, they didn’t have any at the hotel but arranged to get some in just for my friend. Food was fab, lots of choice, rooms were lovely, spacious & clean, staff were very pleasant, although we didn’t have kids with us I would highly recommend it as a family holiday, overall a fab place to stay. 100% fab
Stayed 4 nights in May 2019

2/10 Terrible

Matt, London

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Water was too cold for kids to swim, price was €140 which changed to €192 once I arrived at hotel, parking is €45 for the day but u can get €30 back once u leave, lifts take forever and u can’t walk to all floors so u must wait for lift and hope it has space
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2018

10/10 Excellent

Fluffy, Huddersfield

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel! We went all inclusive and it's been one of the best I've stayed in. Great choice of premium drinks and the food was superb. Normally the food gets repetitive but not there. Great choice and so fresh. Great choice of deserts all well presented. The rooms were great too and close to the bars etc. People who complain about the hill it's on, it's not that bad at all. We were all in our 50's/60's and had no problem at all. Fair enough if you're pushing a wheelchair or something but if you're mobile it's fine. Would definitely stay again. The staff are great too.
Stayed 7 nights in Nov 2018

10/10 Excellent

Stella, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a fantastic week st magic rock superb value fir money. Would definitely stay again.
Stayed 7 nights in Nov 2018

10/10 Excellent

Neil, South Wales

Liked: Cleanliness, property conditions & facilities, room comfort
everything was superb premium drinks and food was excellent can't wait to go back here
Stayed 7 nights in Nov 2018

10/10 Excellent

pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved every minute staff very friendly great selection of food at all meal times catered for everyone wine and beer on tap and soft drinks.would definitely return the only downside is the location at top of a steep hill ok for us but could be unsuitable for elderly or disabled.great value for what we paid.
Stayed 7 nights in Nov 2018

8/10 Good

Carl, English

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t fault the hotel perfect location helpful staff if I was going to have a moan it would be the hill outside the hotel you can see why they call it cardiac hill
Stayed 3 nights in Nov 2018

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
The best hotel ive stayed ive stayed in a few hotels in benidorm nothing compares to this hotel superb i will be booking again
Stayed 3 nights in Nov 2018

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MY BIRTHDAY BASH.
IT WAS MY 67TH BIRTHDAY,BUT YOUR NEVER TOO OLD TO ENJOY YOURSELF AT THE MAGIC ROCK GARDENS.BRILLIANT ATMOSPHERE WOULD RECOMMEND IT.GREAT FOR FAMILIES.
Stayed 2 nights in Nov 2018

6/10 Okay

Leigh, Northwest

Liked: Cleanliness, staff & service
Average food if youre all inclusive. Good variety of branded drinks. Swimming pool is in the shade for most of the day so the water is freezing! Entertainment for children particularly was good. Good family hotel
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Staff & service
Very clean and tidy. Bit of an uphill walk to hotel so not good if you have problems walking
Stayed 6 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel so close to the beach staff very friendly
Stayed 2 nights in Oct 2018

8/10 Good

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable Hotel
Location is fine, up a little hill. Rooms were fine, breakfast was good, I would stay again.
Stayed 4 nights in Oct 2018

4/10 Poor

Jackie, rossendale

Liked: Cleanliness, staff & service
Not the best
Food hit and miss suffered from tummy problems the whole time roof top bar best point staff lovely friendly and helpful near beach drinks are very good hotel in shade too much good for families plenty for kids although not hotels fault attracts a shameless clientele
Stayed 2 nights in Sep 2018

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family hotel
Great hotel, especially for kids, families. Close to town centre for nights out.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Fun weekend with friends
Stayed here with friends for a long overdue catch up. Location was good but slightly higher up on the steep hill so be aware of this if you have young children in pushchairs or use a wheelchair or walking aid. Had the all inclusive which was great for drinks, can’t complain about the spirit measures!! Food was ok, a decent choice but not overly appetising. Room was comfortable and clean, my only real complaint about the room was the shower/wet room. It didn’t drain well so the entire bathroom floor was an inch deep in water after anyone had a shower. Not good when getting up in the night to use the toilet. Didn’t use the pool or the slides but looked great for those that did. No problem getting a bed by the pool for sunbathing. Overall, a good weekend stay if you’re not expecting 5 star luxury.
Stayed 3 nights in Sep 2018

4/10 Poor

Verified traveller

Disappointed
Just got back from a week in this hotel. We went all inclusive but we only had one days worth of food as all 3 of us got food poisoning from either the breakfast or the evening meal. The pool area is in the shade most of the day due to the surrounding buildings and so the pool is freezing and there isn't many Sunbed's at all so we ended up leaving this hotel during the day and spending our days at a nearby hotel. The slides only open at certain times during the day and only a couple open at a time. The Hotel room we had was a family room and was absolutely tiny, it was very clean but not much room at all in it. Literally a double bed and a single and we could only just walk around it. The room had no balcony/ terrace so it was hard to get our washing dry. They have a washing line in the bathroom with a little heated lamp but the bathroom was so small that we then couldn't use it whilst the washing was in there. Having the light on also made the bathroom smell of sewage. The hotel itself looks impressive but the important parts were a let down. On a plus note they had a foam party which everyone loved.
Stayed 5 nights in Aug 2018

2/10 Terrible

Anu

Stayed 1 night in Jun 2023

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Todo bien menos la chica del comedor con camisa marrón era muy desagradable ya que el domingo a la hora del almuerzo trato a dos personas mayores mal .y a la hora de comer nos tocó a nosotros diciendo que estuvimos almorzando y que en la comida no íbamos a dejar comida lla que estuvimos en el almuerzo Llo me fui a dirección para decirle lo sucedido y la mujer que me atendió muy amablemente y nos ofrece disculpas y un café y algo de picar lla que mi mujer y mi hija no comieron me dijo que tomaran medidas espero que esta persona no siga estando en el hotel lla que empaña la imagen del hotel
Stayed 1 night in Mar 2023

6/10 Okay

JUAN JOSÉ

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
No me gustó el buffet

2/10 Terrible

Juan José

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
😡
Stayed 3 nights in Nov 2022

10/10 Excellent

Olha

Stayed 7 nights in Oct 2022

10/10 Excellent

Virginia

Travelled with family and small children
Liked: Cleanliness, staff & service
Las piscinas están muy frías
Stayed 7 nights in Oct 2022

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Vennekretsen med store barn
En fantastisk bartender fra Cuba og ei resepsjonist reddet servicen på hotellet. Må kanskje ta med en renholder, en av underholderne ved bassenget og en morsom vaktmester. Ellers var maten svært varierende, samt rom og fellesområdene slitt. Preg av oppussings behov og sure ansatte
Stayed 6 nights in Oct 2022

2/10 Terrible

Lydia

Stayed 6 nights in Aug 2022

4/10 Poor

Ralph

Travelled with family
Disliked: Amenities, property conditions & facilities
Behulpzame receptie medewerkers, verder vonden we het hotel massaal, veel rumoer, gedateerd. Glijbanen waarvoor we kwamen waren te vaak gesloten tussendoor.
Stayed 1 night in Aug 2022

8/10 Good

María Isabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 5 nights in Jul 2022

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra och prisvärt all-inklusive hotell
All-Inclusive anläggning med det mesta man vill ha - restaurang, barnklubb, barer, pool och rutschkanor, spa och massage. Även nära till den fina Levante stranden i Benidorm. Mycket variation i bufférestaurangen. Bra städning varje dag som får bort sanden från stranden. Lite väl små pool i jämförelse till antal rum på hotellet. Detta är välbesökt av framförallt spanjorer och en del engelsmän. Passade oss med 3 småbarn.
Stayed 7 nights in Jul 2022

2/10 Terrible

Luis

Travelled with family
Disliked: Property conditions & facilities, room comfort
Podría ser mejor
En el hotel nos se puede pagar en efectivo.te obligan a llevar los vasos de plástico y te cobran un depósito por ellos.tienes que buscarte la vida para aparcar.la mayoría de camareros están como a disgusto y ni miran a los clientes es una pena el trato.salvo por una señora rubia en el restaurante africa virgencita que era muy maja y amable.la mayoría de la comida es frita y no hay mucha variedad.
Stayed 4 nights in Jul 2022

4/10 Poor

Aleksander

Stayed 10 nights in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos gustó todo la comida buenísima ..la habitación muy chula y camas muy cómodas. El agua de la piscina un poco turbia y las hamacas muy juntas.
Stayed 1 night in Aug 2021
Response from Equipo de dirección de Rock Gardens on 27 Aug 2021
Estimad, Muchas gracias por confiar en Magic Rock Gardens y por compartir con el resto de viajeros su experiencia con nosotros. Estamos muy contentos de saber que la experiencia en nuestro establecimiento ha sido de su agrado. De todos modos, queremos agradecerle sus sugerencias ya que las mismas son el arma más preciada de mejora de la que disponemos. Las tenemos en cuenta con el único objetivo de ofrecer el mejor de los servicios. Saludos cordiales,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2021
Response from Equipo de dirección de Magic Rock Gardens on 27 Aug 2021
Estimada/o Huésped; Muchas gracias por confiar en Magic Rock Gardens y por compartir con el resto de viajeros la valoración de tu experiencia. Saludos cordiales,

8/10 Good

Antonia Rodríguez

Stayed 6 nights in Aug 2021