Our family suite for 4 was located at the back of the complex and was in desperate need of refurbishment. I complained because 1) in bed 2 the tv was missing from the big wooden tv frame hung on the wall 2) the fridge didn't work 3) the air con stank of sewage 4) the upkeep was neglected and shoddy - no lightbulbs in lamps, lump of uneven concrete used to repair granite worktop, holes in cupboards where handles had been replaced, cigarette butts/drink stirrers over the grass outside, to name a few. After complaining I was shown another suite but this alternative also had no tv and had no fridge at all! The staff member seemed shocked and confused by this. This room was in as bad repair so there was no point changing. She gave me a big smile and said "Is there anything else I can help you with?" Erm, you haven't actually helped at all! The stinky air con and the fridge were fixed but everything else stayed the same. If you go here expecting no luxury, and no one will help or assist you in a positive manner, you won't be disappointed. If you have any expectation, like for instance, the beach bar being open between 1pm- 4pm the hottest time of the day, then you will be disappointed - it shuts then. Don't expect anyone to move any sunbeds for you to another area, this is not possible. Don't expect enough towels in room, beach towels to be available all day, drinks to be served at dinner without asking for them 3 times and photography hut to be open when they say.