View from room

Reviews of Hotel Adlon Kempinski

5 out of 5
Hotel Adlon Kempinski
Unter Den Linden 77, Berlin, BE

Reviews

9.6

Exceptional

Rating 10 - Excellent. 814 out of 1003 reviews" "
Rating 8 - Good. 140 out of 1003 reviews" "
Rating 6 - Okay. 29 out of 1003 reviews" "
Rating 4 - Poor. 14 out of 1003 reviews" "
Rating 2 - Terrible. 6 out of 1003 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rania

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Karina Ansos | Managing Director on 13 Mar 2024
Dear Rania,Thank you very much for sharing your positive feedback.We hope to welcome you again back soon here in Berlin.With kind regards

8/10 Good

Pierre

Liked: Cleanliness, amenities
Our suite had heating issues. We called twice and went to the reception. The staff said that it was handled but when we came back from dinner, the room was still very cold. Very unpleasant! It's a pity because it was a beautiful room. We liked a lot the outstanding breakfast.
Stayed 1 night in Mar 2024
Response from Karina Ansos | Managing Director on 12 Mar 2024
Dear Pierre,Many thanks for sharing your thoughts.We regret reading that we could not fully convince you. Please accept our apologies for the inconvenience.It would be our pleasure welcoming you again back soon here in Berlin to fully convince you.With kind regards from Berlin

10/10 Excellent

Caroline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the upgrade to a deluxe!
Stayed 2 nights in Mar 2024
Response from Karina Ansos | Managing Director on 5 Mar 2024
Dear Caroline,Many thanks for sharing your positive feedback.We are glad to read that you enjoyed your stay with us and hope to welcome you again back soon.With best wishes from Berlin

10/10 Excellent

Sherfehnaz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, historic property. Highly recommend
Stayed 2 nights in Feb 2024
Response from Karina Ansos | Managing Director on 4 Mar 2024
Dear Sherfehnaz,Many thanks for sharing your positive feedback.We are glad to read that you enjoyed your stay with us and hope to welcome you again back soon.With kind regards from Berlin

6/10 Okay

Alison, Alexandria

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
The bath was dirty.
Stayed 1 night in Feb 2024
Response from Karina Ansos | Managing Director on 26 Feb 2024
Dear Alison,Many thanks for sharing your thoughts.If anything should not be to your satisfaction during your stay, please let us know directly so that we can take immediate action.We apologize for any inconvenience.Bye for now.With kind regards

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, excellent service and atentive staff. Highly recommended.
Stayed 2 nights in Feb 2024
Response from Karina Ansos | Managing Director on 12 Feb 2024
Dear Antonio,Thank you very much for sharing your positive feedback.We are glad to read that you enjoyed your stay with us and it would be our pleasure being your hosts in the near future again.With kind regards from Berlin

10/10 Excellent

Valeria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!! They gave us an early check in which was incredible useful! Very nice hotel.
Stayed 2 nights in Feb 2024
Response from Karina Ansos | Managing Director on 7 Feb 2024
Dear Valeria,Many thanks for sharing your positive feedback.We are glad to read that you enjoyed your stay with us and it would be our pleasure welcoming you again back soon here in Berlin.With kind regards

6/10 Okay

Vinay

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are a bit jaded; especially the bathrooms. Service at the breakfast was consistently poor.
Stayed 4 nights in Dec 2023
Response from Karina Ansos | Managing Director on 8 Jan 2024
Dear Vinay,Thank you for sharing your thoughts.We regret reading that we could not convince you of our hotel. Please accept our apologies for any inconvenience.With kind regards

10/10 Excellent

Karen

Stayed 3 nights in Dec 2023
Response from Karina Ansos | Managing Director on 28 Dec 2023
Dear Karen,Many thanks for sharing your positive feedback.We hope to welcome you again back soon here in Berlin.With best wishes

10/10 Excellent

Alexander James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with excellent facilities and staff. The breakfast buffet was amazing. Lovely spa too. Also felt very comfortable in the room. Couldn’t have asked for more really.
Stayed 2 nights in Dec 2023
Response from Karina Ansos | Managing Director on 20 Dec 2023
Dear Alexander,Many thanks for sharing your positive feedback.We are glad to read that you enjoyed your stay with us and it would be our pleasure welcoming you again back soon.With kind regards from Berlin

10/10 Excellent

Alan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 10 nights in Dec 2023
Response from Karina Ansos | Managing Director on 18 Dec 2023
Dear Alan,We are glad to read that you enjoyed your stay with us and we hope to welcome you again back soon.With kind regards

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Karina Ansos | Managing Director on 5 Dec 2023
Dear Stephen,Many thanks for sharing your positive feedback.We are glad to see that you enjoyed your stay with us and hope to welcome you again back soon.With kind regards from Berlin

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Beautiful hotel, felt special from stepping through the doors until the minute we left
Stayed 4 nights in Nov 2023
Response from Karina Ansos | Managing Director on 11 Dec 2023
Dear Lorraine,Many thanks for reviewing your recent stay.We are glad to read that you enjoyed your time with us and it would be our pleasure welcoming you again back soon.With best wishes

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel. Does everything that a 5 star hotel should - can’t fault it!
Stayed 3 nights in Nov 2023
Response from Karina Ansos | Managing Director on 28 Nov 2023
Dear Alexander,Many thanks for sharing your positive feedback.We hope to welcome you again back soon here in Berlin.With best wishes

10/10 Excellent

tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Karina Ansos | Managing Director on 18 Dec 2023
Dear Tom,Many thanks for sharing your positive feedback.We hope to see you again back soon here in Berlin.With best wishes

10/10 Excellent

Marlene Beatrix

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would give 6 stars for their service
Stayed 2 nights in Nov 2023
Response from Karina Ansos | Managing Director on 17 Nov 2023
Dear Marlene,Thank you so much for sharing your lovely feedback.We are happy to read that you enjoyed your stay with us and it would be our pleasure welcoming you again back soon here in Berlin.With best wishes

8/10 Good

Georgia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge service was lacking
Stayed 5 nights in Oct 2023
Response from Karina Ansos | Managing Director on 6 Nov 2023
Dear Georgia,Many thanks for sharing your thoughts.We regret reading that we could not fully convince you of our services but hope to welcome you again here in Berlin.With kind regards

8/10 Good

Joanna

Stayed 2 nights in Oct 2023
Response from Karina Ansos | Managing Director on 26 Oct 2023
Dear Joanna,Many thanks for sharing your positive feedback.We are glad to see that you enjoyed your stay with us and hope to welcome you again back soon.With kind regards from Berlin

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location in Berlin, super helpful staff.
Stayed 1 night in Oct 2023
Response from Karina Ansos | Managing Director on 23 Oct 2023
Dear Peter,Many thanks for sharing your positive feedback.We hope to welcome you again back soon here in Berlin.With kind regards

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, Great Hotel
The only thing I didn't like about this hotel was the foot traffic at night and the need to have the hotel cordoned off. I saw a lot of drunk people getting on the U-Bahn. Also, I could hear the outside noise on Friday night. The access to the U-Bahn was great, and I felt safe walking outside alone. The staff was fantastic. The amenities were fantastic. Loved the breakfast buffet. I've stayed at the Waldorf Astoria, and barring the few things I mentioned, this hotel was superior.
Stayed 4 nights in Oct 2023
Response from Karina Ansos | Managing Director on 18 Oct 2023
Dear Veronica,Many thanks for sharing your positive feedback.We are glad to read that you enjoyed your stay with us and we cannot wait to welcome you again here at Hotel Adlon Kempinski.With kind regards from Berlin

10/10 Excellent

Debra

Stayed 4 nights in Oct 2023
Response from Karina Ansos | Managing Director on 3 Nov 2023
Dear Debra,Many thanks for sharing your positive feedback.We hope to welcome you again back soon here in Berlin.With kind regards

10/10 Excellent

Marius

Stayed 1 night in Oct 2023
Response from Karina Ansos | Managing Director on 16 Oct 2023
Dear Marius,Many thanks for sharing your positive feedback.We are glad to see that you enjoyed your stay with us and hope to welcome you again back soon.With kind regards

8/10 Good

Oya

Stayed 3 nights in Oct 2023
Response from Karina Ansos | Managing Director on 3 Nov 2023
Dear Oya,Many thanks for your positive review.We hope to welcome you again back soon here in Berlin.With kind regards

10/10 Excellent

Theodore, newtown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility with outstanding employees. They are both friendly and efficient.
Stayed 3 nights in Sep 2023
Response from Karina Ansos | Managing Director on 27 Sept 2023
Dear Theodore,Many thanks for sharing your positive feedback.We are glad to read that you enjoyed your stay with us and hope to welcome you again back soon here at Hotel Adlon Kempinski.With kind regards from Berlin

10/10 Excellent

Arkadiusz, Warszawa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
...
Stayed 3 nights in Sep 2023
Response from Karina Ansos | Managing Director on 25 Sept 2023
Dear Arkadiusz,Many thanks for sharing your positive feedback.We hope to welcome you again back soon here at Hotel Adlon Kempinski Berlin.With kind regards

8/10 Good

Shengang, Medina

Liked: Cleanliness, amenities, property conditions & facilities
Pretty good
Stayed 3 nights in Sep 2023
Response from Karina Ansos | Managing Director on 18 Sept 2023
Dear Shengang,Thank you for sharing your positive feedback.We hope to welcome you again back soon.With kind regards from Berlin

10/10 Excellent

Ivo, Boca Raton

Stayed 2 nights in Sep 2023
Response from Karina Ansos | Managing Director on 9 Oct 2023
Dear Ivo,Many thanks for sharing your positive feedback.We hope to welcome you again back soon here in Berlin.With kind regards

2/10 Terrible

Shengang, Medina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff not friendly
Stayed 1 night in Sep 2023
Response from Karina Ansos | Managing Director on 15 Sept 2023
Dear Shengang,Thank you for sharing your thoughts.We deeply regret that you were not satisfied with your first night with us.Our guest relation team will get in contact with you as we were not aware of your dissatisfaction.With kind regards

10/10 Excellent

Terry

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was professional and courteous . The hotel is lovely and in a great location.
Stayed 4 nights in Aug 2023
Response from Karina Ansos | Managing Director on 11 Sept 2023
Dear Terry,Many thanks for sharing your positive feedback.We are glad to read that you enjoyed your stay with us and it would be our pleasure being your host in the near future again.With kind regards from Berlin

6/10 Okay

Esmail

Liked: Property conditions & facilities
Disliked: Staff & service
Management adequate was poor
Stayed 3 nights in Sep 2023
Response from Karina Ansos | Managing Director on 5 Sept 2023
Dear Esmail,Thank you for reviewing your recent stay.We regret reading that you did not enjoy your time with us. As mentioned at check-in, we were unable to accommodate your request for a complimentary upgrade to a suite and hope for your understanding. Bye for now.With kind regards

10/10 Excellent

Rasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel! The facility is beautiful, well appointed and the staff is very kind and helpful and professional! We would stay there again!
Stayed 2 nights in Aug 2023
Response from Karina Ansos | Managing Director on 4 Sept 2023
Dear Rasha,Many thanks for reviewing your recent stay.We are glad to read that you enjoyed your time with us and hope to welcome you again back soon.With kind regards

10/10 Excellent

Magdalena

Stayed 2 nights in Aug 2023
Response from Karina Ansos | Managing Director on 25 Sept 2023
Dear Magdalena,Thank you for sharing your positive feedback.It would be our pleasure welcoming you again back soon here at Hotel Adlon Kempinski.With best wishes from Berlin

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing breakfast Amazing staff
Stayed 1 night in Aug 2023
Response from Karina Ansos | Managing Director on 4 Sept 2023
Dear Adrian,Many thanks for reviewing your recent stay.We are glad to read that you enjoyed your time with us and it would be our pleasure welcoming you again back soon.With kind regards from Berlin

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Each year I celebrate my birthday in style and usually stay at hotels where I know they’ll do a good job in looking after me. I picked the Adlon Hotel as it’s an Expedia VIP Hotel and truthfully I’ve wanted to stay for a long time. So I booked a trip to Berlin just to spend my birthday at the hotel. I reached out to them in advance to tell them I was celebrating a milestone birthday on the one night that I was staying. They acknowledged. We arrived and were told we had been ‘upgraded’ to a much smaller junior suite to the one we booked. We were tricked. The suite we booked was two different rooms. The room we were placed in was just one small cramped room on the 6th floor. I took one look at the room and asked to be placed back into the room we had paid for- thankfully they managed to put us in our standard booked suite! If they tell you that they’ve upgraded you due to your Expedia gold status- be very wary about accepting it!!!!! Now the hotel itself is clearly a 5 star and do a good job! Sadly, they failed to recognise my birthday at all. They gave me a random card to welcome me as an Expedia member, but no mention of my birthday. I messaged the hotel to explain that I had killed 4 flys in our room and that I wasn’t impressed at their attempts to downgrade our suite (dressing it up as an upgrade). They apologised and offered us free breakfast. They made it up to me the next day though with a belated birthday card and a little cake when we checked out.
Stayed 1 night in Aug 2023
Response from Karina Ansos | Managing Director on 4 Sept 2023
Dear Terry,Thank you for your review.We are very sorry that we could not convince you of the service of the house.After consultation with our reservations department, we unfortunately forgot to enter the information about your birthday in your guest profile. Therefore, our guest relations team did not know about this. Otherwise, we would have congratulated you. We regret this very much and have already addressed it internally.With the Junior Suite, we actually want to make you happy. The booked Executive Suite does not have a guaranteed view of the boulevard Unter den Linden or the Brandenburg Gate. With the Junior Suite (which is only about 4 square metres smaller, but more expensive) we wanted to give you a guaranteed view. We are sorry that this was not communicated in this way.We apologise again for the inconvenience.With kind regards from Berlin

10/10 Excellent

Ute

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Karina Ansos | Geschäftsführende Direktorin on 20 Aug 2023
Liebe Ute,herzlichen Dank für Ihre positive Bewertung.Es freut uns zu lesen, dass Sie einen schönen Aufenthalt bei uns verbracht haben und hoffen, Sie bald wieder hier im Hotel Adlon Kempinski begrüßen zu dürfen.Mit herzlichen Grüßen aus Berlin

10/10 Excellent

David, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the Great hotels of Berlin with a very storied past. It does not disappoint
Stayed 2 nights in Aug 2023
Response from Karina Ansos | Managing Director on 17 Aug 2023
Dear David,Thank you so much for sharing your lovely feedback.We are happy to read that you enjoyed your stay with us and it would be our pleasure welcoming you again back soon.With kind regards from Berlin

10/10 Excellent

Soren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel
The best hotel I ever stayed at - no less
Stayed 1 night in Aug 2023
Response from Karina Ansos | Managing Director on 16 Aug 2023
Dear Soren,Thank you so much for sharing your lovely feedback.We hope to welcome you again back soon here at Hotel Adlon Kempinski.With kind regards from Berlin

10/10 Excellent

Pulin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 3 nights in Aug 2023
Response from Karina Ansos | Managing Director on 14 Aug 2023
Dear Pulin,Many thanks for sharing your positive feedback.We hope to welcome you again back soon.With best wishes from Berlin

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very helpful in dealing with Lufthansa (who had lost my bag).
Stayed 1 night in Jul 2023
Response from Karina Ansos | Managing Director on 7 Aug 2023
Dear James,Many thanks for sharing your positive feedback.We are glad to read that you enjoyed your stay and hope to welcome you again back soon.With kind regards from Berlin

10/10 Excellent

Arkadiusz, Warszawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Karina Ansos | Managing Director on 17 Aug 2023
Dear Arkadiusz,Many thanks for sharing your positive feedback.We hope to welcome you again back soon here at Hotel Adlon Kempinski Berlin.With best wishes

10/10 Excellent

mr gunther august rudof

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
extremely good customer service. very near to Brandenburg gate. Lively area.
Stayed 4 nights in Jun 2023
Response from Karina Ansos | Managing Director on 27 Jun 2023
Dear Gunther,Many thanks for sharing your positive feedback.It would be our pleasure to welcome you again back soon here at Hotel Adlon Kempinski.With kind regards from Berlin

10/10 Excellent

Ardiana

Stayed 2 nights in Jun 2023
Response from Karina Ansos | Managing Director on 17 Jul 2023
Dear Ardiana,Many thanks for sharing your positive feedback.We hope to welcome you again back soon.With kind regards from Berlin

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent hotel! Excellent hot tub, pool and spa area near gym. New area for section for massages and treatments. I will stay at least one day every time I visit Betlin!
Stayed 1 night in Jun 2023
Response from Karina Ansos | Managing Director on 27 Jun 2023
Dear Rebecca,Thank you so much for sharing your positive feedback.We are glad to read that you enjoyed your stay with us and cannot wait to welcome you again here at Hotel Adlon Kempinski.With kind regards

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Karina Ansos | Managing Director on 19 Jun 2023
Dear Andrew,We are glad to see that you enjoyed your stay and hope to welcome you again back soon.With best wishes from Berlin

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in great location for seeing main tourist destinations. Expedia status recognised with an upgrade to a suite which was much appreciated. Breakfast buffet and room service options both of a high standard.
Stayed 3 nights in Jun 2023
Response from Karina Ansos | Managing Director on 13 Jun 2023
Dear Andrew,Many thanks for reviewing your recent stay here at Hotel Adlon Kempinski Berlin.We are glad to read that you enjoyed your time with us and hope to welcome you again back soon.With kind regards

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Karina Ansos | Managing Director on 23 May 2023
Dear Helen,Many thanks for sharing your positive feedback.We are glad that you enjoyed your stay here at Hotel Adlon Kempinski.Bye for now.With best wishes

10/10 Excellent

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1st class hotel, 1st class service
Stayed 6 nights in May 2023
Response from Karina Ansos | Managing Director on 15 May 2023
Dear Robert.Many thanks for sharing your positive feedback.It would be our pleasure to welcome you again back soon here at Hotel Adlon Kempinski.With kind regards

10/10 Excellent

Arkadiusz, Warszawa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best in Berlin!
Stayed 3 nights in Apr 2023
Response from Karina Ansos | Managing Director on 2 May 2023
Dear Arkadiusz.Many thanks for sharing your positive feedback.We are glad to read that you enjoyed your stay with us and hope to welcome you again back soon here at Hotel Adlon Kempinski.With kind regards from Berlin

6/10 Okay

Salah, SAFAT

Travelled with family
Liked: Cleanliness, staff & service
Location
Stayed 3 nights in Apr 2023
Response from Karina Ansos | Managing Director on 2 May 2023
Dear Salah.Many thanks for reviewing your recent stay.We regret reading that we could not fully convince you of our hotel but hope to welcome you again.With kind regards from Berlin

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous, modern hotel incredibly located. Such a nice break from the European hotels in old buildings with showers in bath tubs.
Stayed 3 nights in Apr 2023
Response from Karina Ansos | Managing Director on 1 May 2023
Dear Nicholas.Many thanks for sharing your positive feedback.We hope to welcome you again back soon here at Hotel Adlon Kempinski.With kind regards from Berlin