Front of property – evening/night

Reviews of IntercityHotel Berlin Hauptbahnhof

IntercityHotel Berlin Hauptbahnhof
Katharina Paulus Strasse 5, Berlin, BE

Reviews

8.6

Excellent

Rating 10 - Excellent. 693 out of 1386 reviews" "
Rating 8 - Good. 501 out of 1386 reviews" "
Rating 6 - Okay. 114 out of 1386 reviews" "
Rating 4 - Poor. 49 out of 1386 reviews" "
Rating 2 - Terrible. 29 out of 1386 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Reece

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from IntercityHotel Berlin Hauptbahnhof team on 20 Mar 2024
Dear guest,Thank you very much for staying with us and your kind feedback. We would be happy to welcome you again soon.

10/10 Excellent

Jake Esteron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and Amazing!
Stayed 1 night in Jan 2024
Response from IntercityHotel Berlin Hauptbahnhof team on 19 Mar 2024
Dear Guest, thank you for your positive feedback! We are very pleased that you enjoyed your stay. We would be very happy to welcome you again.

10/10 Excellent

Lawson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from IntercityHotel Berlin Hauptbahnhof team on 12 Mar 2024
Dear guest,Thank you very much for staying with us and your kind feedback. We would be happy to welcome you again soon.

8/10 Good

Atsuko

Liked: Cleanliness
I appreciated the room was cleanness, spacious and comfortable. If I might raise some requests, I would get amenities about individual shampoo and conditioner and dryer in the room.
Stayed 1 night in Feb 2024
Response from Your IntercityHotel Berlin Hauptbahnhof on 26 Feb 2024
Dear Guest, thank you for your positive feedback! We are very pleased that you enjoyed your stay. We would be very happy to welcome you again.

8/10 Good

Craig, Ashburn

Liked: Staff & service, property conditions & facilities
Had some issues at check in but we were a large group with a couple of different arrival dates. Hotel was very clean and breakfast great. Two minute walk to train station and for any tourists a one minute walk to where a lot of bus tours pick up.
Stayed 4 nights in Feb 2024
Response from IntercityHotel Berlin Hauptbahnhof team on 29 Feb 2024
Dear guest,Thank you very much for staying with us and your kind feedback. We hope to welcome you back again soon.

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable hotel in a very convenient location. Very helpful staff and friendly welcome. Would come back
Stayed 2 nights in Feb 2024
Response from IntercityHotel Berlin Hauptbahnhof team on 21 Feb 2024
Dear Guest, thank you for your positive feedback! We are very pleased that you enjoyed your stay. We would be very happy to welcome you again.

6/10 Okay

FRANCISCO JOSE TELES DE

Business traveller
Liked: Cleanliness
The staff was excellent! but the hotel has limited staff other than those at the reception and cleaners. There is no room service and an existing automat at the lobby is poor and expensive. Must confess I was impressed with the Staff but very disappointed with what I have been delivered for ca. 300 euros a day. With the same money I would be in a 4-5 stars hotel everywhere else in Europe.
Stayed 1 night in Feb 2024
Response from IntercityHotel Berlin Hauptbahnhof team on 20 Feb 2024
Dear Guest, thank you for your mainly positive feedback! We are very pleased that you enjoyed your stay. We would be very happy to welcome you again.

2/10 Terrible

Jacob

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely the worse hotel I’ve ever been. To be honest it shouldn’t be named a ‘Hotel’, it’s more a kind of a low level youth hostel. Rooms are small, old and dusty. Bathroom are not to be spoken about. Breakfast should also be avoided (45 min. before the official end time of breakfast you can’t find any bread or croissant and they just answer you that it’s finished). The crazy thing is that this hotel is a step brother of the Steigenberger hotel but deferences are crazy. It’s better to sleep at the Berlin Hauptbahnhof itself and not in this lousy ‘hotel’. Avoid this Intetcity Hotel at all costs.
Stayed 3 nights in Feb 2024
Response from IntercityHotel Berlin Hauptbahnhof team on 14 Feb 2024
Thank you for choosing our IntercityHotel for your stay in Berlin and for taking the time to tell us about your impressions. We will pass on your feedback to the responsible department and we would be pleased to convince you about us on your next stay in Berlin.

8/10 Good

Ronan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient, staff were friendly and helpful. Room and hotel perfectly adequate for a weekend break in Berlin. Most of the famous attractions are within walking distance and the train station is next door for further afield travel.
Stayed 2 nights in Feb 2024
Response from IntercityHotel Berlin Hauptbahnhof team on 13 Feb 2024
Dear Guest, thank you for your positive feedback! We are very pleased that you enjoyed your stay. We would be very happy to welcome you again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was handy for all aspects of transport.
Stayed 2 nights in Feb 2024
Response from IntercityHotel Berlin Hauptbahnhof team on 7 Feb 2024
Dear Guest, thank you for your positive feedback! We are very pleased that you enjoyed your stay. We would be very happy to welcome you again.

10/10 Excellent

Harish

Liked: Amenities, property conditions & facilities
Awesome
Stayed 1 night in Feb 2024
Response from IntercityHotel Berlin Hauptbahnhof team on 5 Feb 2024
Dear Guest, thank you for your positive feedback! We are very pleased that you enjoyed your stay. We would be very happy to welcome you again.

10/10 Excellent

Samuel, Beaverton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything Excelent, will stay again there.
Stayed 2 nights in Jan 2024
Response from IntercityHotel Berlin Hauptbahnhof team on 31 Jan 2024
Dear Guest, thank you for your positive feedback! We are very pleased that you enjoyed your stay. We would be very happy to welcome you again.

10/10 Excellent

Letitia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from IntercityHotel Berlin Hauptbahnhof team on 23 Jan 2024
Dear guest,Thank you very much for staying with us and your kind feedback. We hope to welcome you again soon.

10/10 Excellent

Tristan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night to break up our train trip. Very convenient, clean and staff were friendly. Nice and easy for a cheeky one nighter
Stayed 1 night in Jan 2024
Response from IntercityHotel Berlin Hauptbahnhof team on 12 Jan 2024
Dear guest,Thank you very much for staying with us and your kind feedback. We hope to welcome you back again soon.

10/10 Excellent

Tenzing

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from IntercityHotel Berlin Hauptbahnhof team on 12 Jan 2024
Dear guest,Thank you very much for staying with us and your kind feedback. We hope to welcome you back again soon.

8/10 Good

Roberta

Travelled with family
Disliked: Cleanliness
While the location was amazing for our needs - conveniently right near the main train station and a relatively short walk to Brandenburg gate - we were disappointed by the housekeeping. Two attempts were made to get our rooms cleaned and serviced. A previous occupant had left a lot of mud on the carpet near the window (hidden by the curtain.) We pulled back the curtain to discover/display the mess but it was never cleaned during our stay. In fact, two different times the room was serviced, toilet paper was not replaced, the shower gel was left empty and the tissue box stayed empty as well. Breakfast was great and the hotel staff seemed super nice but not sure what was going on with housekeeping. Good value for the price if you are not too concerned with the housekeeping aspect.
Stayed 7 nights in Dec 2023
Response from IntercityHotel Berlin Hauptbahnhof team on 9 Jan 2024
Dear guest,Thank you very much for staying with us and your mainly positive feedback. We will talk to our housekeeping team. Leaving dirt is a no go for us. We hope to welcome you again in the near future.

8/10 Good

Khairul Nizam

Stayed 2 nights in Dec 2023
Response from IntercityHotel Berlin Hauptbahnhof team on 9 Jan 2024
Dear guest,Thank you very much for staying with us and your positive feedback. We hope to welcome you again in the near future.

10/10 Excellent

JOSE, RANCHO CUCAMONGA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time
Stayed 2 nights in Dec 2023
Response from IntercityHotel Berlin Hauptbahnhof team on 4 Jan 2024
Dear Guest, thank you for your positive feedback! We are very pleased that you enjoyed your stay. We would be very happy to welcome you again.

10/10 Excellent

Michell

Stayed 7 nights in Dec 2023
Response from IntercityHotel Berlin Hauptbahnhof team on 27 Dec 2023
Dear guest,Thank you very much for staying with us and your positive feedback. We hope to welcome you again soon.

10/10 Excellent

Maria del Socorro

Travelled with family
Liked: Amenities
Stayed 3 nights in Dec 2023
Response from IntercityHotel Berlin Hauptbahnhof team on 31 Jan 2024
Dear Guest, thank you for your positive feedback! We are very pleased that you enjoyed your stay. We would be very happy to welcome you again.

6/10 Okay

Kelvin

Stayed 3 nights in Dec 2023
Response from IntercityHotel Berlin Hauptbahnhof team on 27 Dec 2023
Dear Guest, thank you for your mainly positive feedback! We are very pleased that you enjoyed your stay. We would be very happy to welcome you again.

10/10 Excellent

Clive

Stayed 1 night in Dec 2023
Response from IntercityHotel Berlin Hauptbahnhof team on 27 Dec 2023
Dear Guest, thank you for your positive feedback! We are very pleased that you enjoyed your stay. We would be very happy to welcome you again.

6/10 Okay

Rolf

Stayed 2 nights in Dec 2023
Response from IntercityHotel Berlin Hauptbahnhof Team on 9 Jan 2024
Sehr geehrter Gast,Vielen Dank für Ihren Aufenthalt und überwiegend positives Feedback. Wir würden uns freuen, Sie recht bald wieder bei uns begrüßen zu dürfen.

10/10 Excellent

Raphael

Stayed 2 nights in Dec 2023
Response from IntercityHotel Berlin Hauptbahnhof team on 27 Dec 2023
Dear Guest, thank you for your positive feedback! We are very pleased that you enjoyed your stay. We would be very happy to welcome you again.

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
All good apart from the pillows.
Great location, tidy and clean hotel and I had a great view of the railway line out the window. My only problem was the bed, in particular the pillows which were far too thin to be comfortable and wasn't able to sleep all the way through the night at all during my stay.
Stayed 4 nights in Dec 2023
Response from IntercityHotel Berlin Hauptbahnhof team on 18 Dec 2023
Dear Guest, thank you for your positive feedback! We are very pleased that you enjoyed your stay. We would be very happy to welcome you again.

4/10 Poor

Maria

The cleaning people stole cigarettes
Stayed 14 nights in Nov 2023
Response from IntercityHotel Berlin Hauptbahnhof team on 19 Dec 2023
Dear guest,Thank you very much for staying with us and your feedback. We hope to welcome you again soon.

8/10 Good

David

Stayed 3 nights in Dec 2023
Response from IntercityHotel Berlin Hauptbahnhof team on 19 Dec 2023
Dear guest,Thank you very much for staying with us and your positive feedback. We hope to welcome you again soon.

10/10 Excellent

Jodie

Stayed 1 night in Nov 2023
Response from IntercityHotel Berlin Hauptbahnhof team on 19 Dec 2023
Dear guest,Thank you very much for staying with us and your positive feedback. We hope to welcome you again soon.

8/10 Good

Elspeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the build was under construction inside and we were sold a swimming pool which was not there
Stayed 3 nights in Nov 2023
Response from IntercityHotel Berlin Hauptbahnhof team on 19 Dec 2023
Dear guest,Thank you very much for staying with us and your mainly positive feedback. We hope to welcome you again soon.

10/10 Excellent

SEOKUN

Stayed 1 night in Dec 2023
Response from IntercityHotel Berlin Hauptbahnhof team on 19 Dec 2023
Dear guest,Thank you very much for staying with us and your positive feedback. We hope to welcome you again soon.

10/10 Excellent

Daniel

Stayed 2 nights in Nov 2023
Response from IntercityHotel Berlin Hauptbahnhof team on 19 Dec 2023
Dear guest,Thank you very much for staying with us and your positive feedback. We hope to welcome you again soon.

6/10 Okay

Anthony

Stayed 7 nights in Nov 2023
Response from IntercityHotel Berlin Hauptbahnhof team on 27 Dec 2023
Dear Guest, thank you for your positive feedback! We are very pleased that you enjoyed your stay. We would be very happy to welcome you again.

8/10 Good

Noriaki

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
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Stayed 1 night in Nov 2023
Response from IntercityHotel Berlin Hauptbahnhof team on 27 Nov 2023
Dear guest,Thank you very much for staying with us and your kind feedback. We hope to welcome you again soon.

8/10 Good

Brian

Stayed 2 nights in Nov 2023
Response from IntercityHotel Berlin Hauptbahnhof team on 27 Nov 2023
Dear guest,Thank you very much for staying with us and your kind feedback. We hope to welcome you again soon.

10/10 Excellent

Gian Carlo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service and Distance to Landmarks
Stayed 4 nights in Nov 2023
Response from IntercityHotel Berlin Hauptbahnhof team on 27 Nov 2023
Dear guest,Thank you very much for staying with us and your kind feedback. We hope to welcome you again soon.

10/10 Excellent

Margaret, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at this hotel when we visit Berlin. It is a 3 minute walk from the train station. Our room was clean, and spacious. Everything was in great working order. Two pillows per guest would have been nice. But, they gave me an extra upon my request. It’s a great hotel, and we love it. Staff are super friendly and check in was quick.
Stayed 3 nights in Nov 2023
Response from IntercityHotel Berlin Hauptbahnhof team on 27 Nov 2023
Dear guest,Thank you very much for staying with us and your kind feedback. We hope to welcome you again soon.

10/10 Excellent

Timo

Stayed 1 night in Nov 2023
Response from IntercityHotel Berlin Hauptbahnhof team on 27 Nov 2023
Dear guest,Thank you very much for staying with us and your kind feedback. We hope to welcome you again soon.

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed one night. Room was nice, with modern/minimalist aesthetic. Bed comfortable. WiFi good, after signing up for HRewards account. Very, very convenient to hautbahnhof. Breakfast would have been very expensive, if we had gone with it. Check-in and check-out was smooth. Did not eat in-house.
Stayed 1 night in Nov 2023
Response from IntercityHotel Berlin Hauptbahnhof team on 27 Nov 2023
Dear guest,Thank you very much for staying with us and your kind feedback. We hope to welcome you again soon.

10/10 Excellent

Arne

Stayed 1 night in Nov 2023
Response from IntercityHotel Berlin Hauptbahnhof team on 10 Nov 2023
Dear guest,Thank you very much for staying with us and your kind feedback. We hope to welcome you again soon.

10/10 Excellent

Irion W

Stayed 1 night in Nov 2023
Response from IntercityHotel Berlin Hauptbahnhof team on 28 Nov 2023
Dear Guest, thank you for your positive feedback! We are very pleased that you enjoyed your stay. We would be very happy to welcome you again.

10/10 Excellent

Insup

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from IntercityHotel Berlin Hauptbahnhof team on 7 Nov 2023
Dear guest,Thank you very much for staying with us and your kind feedback. We hope to welcome you back again soon.

10/10 Excellent

Neale

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A Brilliant base to explore Berlin. Major attractions within 15 minutes walking distance. Transport links on doorstep for further away attractions. Open top bus tours stop right outside hotel and main station has train with 4 stops back to airport for 4 euros. No noise from station at all. Highly recommended
Stayed 3 nights in Nov 2023
Response from IntercityHotel Berlin Hauptbahnhof team on 7 Nov 2023
Dear guest,Thank you very much for staying with us and your kind feedback. We hope to welcome you back again soon.

10/10 Excellent

Beavan

Stayed 1 night in Nov 2023
Response from IntercityHotel Berlin Hauptbahnhof team on 7 Nov 2023
Dear guest,Thank you very much for staying with us and your kind feedback. We hope to welcome you back again soon.

10/10 Excellent

Mark

Stayed 1 night in Oct 2023
Response from IntercityHotel Berlin Hauptbahnhof team on 7 Nov 2023
Dear guest,Thank you very much for staying with us and your kind feedback. We hope to welcome you back again soon.

6/10 Okay

Tadashi

Stayed 1 night in Oct 2023
Response from IntercityHotel Berlin Hauptbahnhof team on 31 Oct 2023
Dear guest,Thank you very much for staying with us and your mainly positive feedback. We hope to welcome you back soon again.

10/10 Excellent

Patrick

Stayed 1 night in Oct 2023
Response from IntercityHotel Berlin Hauptbahnhof team on 31 Oct 2023
Dear guest,Thank you very much for staying with us and your kind feedback. We hope to welcome you again soon.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great modern stylish hotel right next to central station. Central Berlin easy walk & safe area. Only slight complaint was twin room beds were thin & felt a little like a camp bed. Overall great hotel
Stayed 2 nights in Oct 2023
Response from Your IntercityHotel Berlin Hauptbahnhof on 29 Oct 2023
Dear Guest, thank you for your positive feedback! We are very pleased that you enjoyed your stay. We would be very happy to welcome you again.

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Ihr Team des InterCityHotel Berlin Hauptbahnhof on 29 Oct 2023
Sehr geehrter Gast, vielen Dank, dass Sie für Ihren Aufenthalt in Berlin das IntercityHotel am Hauptbahnhof ausgewählt haben und sich die Zeit genommen haben, uns zu bewerten. Wir bedanken uns für Ihr positives Feedback und hoffen Sie bald wieder bei uns begrüßen zu dürfen.

6/10 Okay

Finn

Stayed 2 nights in Oct 2023
Response from Ihr Team des InterCityHotel Berlin Hauptbahnhof on 29 Oct 2023
Sehr geehrter Gast, vielen Dank, dass Sie für Ihren Aufenthalt in Berlin das IntercityHotel am Hauptbahnhof ausgewählt haben und sich die Zeit genommen haben, uns zu bewerten. Wir bedanken uns für Ihr positives Feedback und hoffen Sie bald wieder bei uns begrüßen zu dürfen.

10/10 Excellent

Mohamed Abdel, Nasr City

Stayed 3 nights in Oct 2023
Response from IntercityHotel Berlin Hauptbahnhof team on 17 Nov 2023
Dear Guest, thank you for your positive feedback! We are very pleased that you enjoyed your stay. We would be very happy to welcome you again.