Reception

Reviews of Hotel Chateau Kurfürstendamm

4 out of 5
Hotel Chateau Kurfürstendamm
Knesebeckstr. 38-49, Berlin, BE

Reviews

7.8

Good

Rating 10 - Excellent. 138 out of 601 reviews" "
Rating 8 - Good. 305 out of 601 reviews" "
Rating 6 - Okay. 117 out of 601 reviews" "
Rating 4 - Poor. 28 out of 601 reviews" "
Rating 2 - Terrible. 13 out of 601 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

RAYMOND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel just off Kdam shopping street
Very nice hotel just off the Kdam shopping street. The hotel is very strick on check in times, 3pm....so plan ahead. Room & bathroom was very nice, very big bathtub which is why I picked the hotel. Breakfast was very good with lots of choices. Would stay again.
Stayed 1 night in Sep 2023

8/10 Good

Anja

Stayed 1 night in Jun 2023

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely and attentive staff and bedroom/bathroom very clean Liked the option of having sheets/ towels changed every 3rd day as kinder to the environment
Stayed 7 nights in Jun 2023

10/10 Excellent

angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good value, helpful staff and convenient location!
Stayed 2 nights in Jun 2023

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
The place is clean. 24 hour staff available. Very quiet even so it is a busy street.
Stayed 10 nights in May 2023

8/10 Good

Lilian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night on a business trip. Hotel is ok. Reception clerk was correct but not friendly.
Stayed 1 night in Jan 2023

8/10 Good

Emil, Linkoeping

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, close to transportation, good breakfast and close to some major sights.

10/10 Excellent

Linda

Stayed 4 nights in Dec 2022

8/10 Good

Elroy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy As.
The reception staff were excellent. The location was perfect to get to tourist spots.
Stayed 4 nights in Nov 2022
Response from Mercure Hotel Chateau on 8 Dec 2022
Dear Elroy,thank you so much for your great review.We hope to see you again soon.Warm regardsYour Mercure Hotel Chateau

10/10 Excellent

Artur

Stayed 3 nights in Nov 2022
Response from Mercure Hotel Chateau Team on 28 Nov 2022
Lieber Artur,vielen Dank für Deine tolle Bewertung.Viele GrüßeDein Mercure Hotel Chateau Team

8/10 Good

ROGER

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly decent hotel, well situated for shopping and with large, pretty comfortable rooms. Nothing to criticise or get excited about. Didn’t have breakfast so can’t judge. No bar or public areas to speak of. Very lively Shisha bar/restaurant right next door but never heard a thing. Very fair value overall.
Stayed 3 nights in Sep 2022
Response from Mercure Hotel Chateau Team on 18 Oct 2022
Dear Roger,thank you for much for your great review.We are happy to hear that you had an enjoyable stay with us.Warm regardsYour Mercure Hotel Chateau Team

8/10 Good

Zoe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Mercure Hotel Chateau on 6 Jul 2022
Dear Zoe, thank you for taking the time to review your recent stay. We are delighted to here that you enjoyed your stay with us. Warm regards Your Mercure Hotel Chateau team

10/10 Excellent

Amit

Stayed 5 nights in Apr 2022
Response from Mercure Hotel Chateau on 22 Jul 2022
Dear Amit, thank you so much for your great rating. We hope to see you again. Warm regards Your Mercure Hotel Chateau Team

6/10 Okay

Verified traveller

Good location but hotel needs some improvements
Good location beside supermarkets & very near bus stops and U Bahn, and the hotel is just off the main shopping areas. Rooms could do with upgrading but still comfortable & clean. One flaw is the fridge powers off with all other electrical sockets when you take out your key card to leave your room. So if the fridges were set to work all the time when guests were staying that would be a great improvement cos otherwise the fridge is pointless. Staff haven't the best English, but were mostly helpful.
Stayed 3 nights in Oct 2021

8/10 Good

Gaby, Ballouneh

Business traveller
Liked: Cleanliness, staff & service, amenities
Old
Stayed 7 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Hotel Team on 9 Jul 2019
Thank you very much for staying with us. We really appreciate your feedback!

6/10 Okay

Janet

Liked: Cleanliness, staff & service
CHEATED
I booked a 4☆ hotel as a special treat,, and it wasn't cheap. This hotel is not 4☆by any standard I recognise. Apart from the room and a breakfast room, there were no other facilities, not even a mini bar. This was a bed and breakfast hotel, nothing more, and you should not have advertised it as anything else. Quite frankly, this was fraud. I have a Mercure hotel close to where I live and expected something similar. You should be ashamed of yourselves.
Stayed 2 nights in May 2019
Response from Hotel Team on 22 Jun 2019
Thank you very much for your feedback - we are sorry not to have met all of your expectations. By the way: We have never advertised to offer more than bed and breakfast as there is a huge variety of very fine restaurants in the sourroundings. We would be very happy if we could welcome you again, giving us a second chance to serve you better next time.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room and lovely helpful staff
Staff very helpful. Room comfortable. I wish we would have known before our last day that there is a bus stop just around the corner to the Zoo station, it would have saved our legs!
Stayed 3 nights in May 2019
Response from Hotel Team on 13 May 2019
It was a great pleasure having you in our hotel. We are glad to learn that you enjoyed within your stay especially the fine infrastructure. Thanks again and it would be very nice seeing you again soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Hotel Team on 29 Jan 2019
Vielen Dank für Ihr positives Feedback - wir freuen uns sehr, dass Ihnen unser Hotelkonzept gefallen hat. Bitte besuchen Sie uns bald wieder!

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2018
Response from Hotel Team on 27 Jan 2019
Thank you very much for staying with us. We really appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel exceeded expectations. Would highly recommend for location cleanliness comfort if bed and size if room.
Stayed 2 nights in Jul 2018
Response from Hotel Team on 17 Jul 2018
Thank you very much for your positive review. We are happy that we have met your expectations and that you have enjoyed our hotel concept. We look forward to welcoming you again in the Mercure Chateau am Kurfürstendamm

6/10 Okay

Werner

Liked: Cleanliness, staff & service, room comfort
More a leisure than a business hotel
The hotel is in a good spot, the room / bathroom had a good size. Unfortunately, the WIFI was not working all the time throughout the hotel which is annoying when you are there for work. The service was very good, the staff friendly and the location is great for shopping / sight seeing and is well connected.
Stayed 2 nights in Jan 2018

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 our of 5 Stars
Our stay was wonderful! The only thing bad was the WiFi.
Stayed 2 nights in Dec 2017

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't praise this hotel highly enough!
Excellent hotel with friendly staff, great value for the money. Location is wonderful for everything from sightseeing to shopping to restaurants. (Also, if you're trying to minimize restaurant dining for health or budgetary reasons, there are two great inexpensive supermarkets on the block and a fridge in the hotel room.)
Stayed 3 nights in Nov 2017

8/10 Good

MOHAMMED

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 2 nights in Aug 2017

2/10 Terrible

susana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A one star st best
The hotel was dirty. The staff was rude and not helpful at all. The room smelled like urine. The bathroom tub was full of mold. It's a unfortunate bc the same hotel in Paris was wonderful. Location was good but that was the only thing positive. We left a day before bc we couldn't stand it. Very unwelcoming.
Stayed 2 nights in Aug 2017

10/10 Excellent

Barbra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend for a visit to Berlin!
Our room was very roomy which was great for 4 people and our luggage. Air conditioning in the room was so nice! Conveniently located to shopping and restaurants and close to Hop On Hop Off bus tour stop. Parking next door at the Lidl was convenient and reasonably priced. Front desk staff was friendly and helpful. The bed was comfortable, but the sleeper sofa was only okay in terms of comfort.
Stayed 2 nights in Jun 2017

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Very good hotel in a great location Shops,bars,restaurants and buses, trams and trains nearby... What more could you ask for??
Stayed 2 nights in Jun 2017

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and comfortable hotel
Very confortable hotel, good location and superb breakfast

8/10 Good

Bill, L.A.

Liked: Cleanliness, staff & service, room comfort
Nice hotel. Good value but noisy.
Alot of street and next room and hall noise comes right theu!

10/10 Excellent

Mazi, Ramat gan Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice vacation in Berlin
It has been a very plasent vacation in Berlin. The hotel has been nice and comofrtable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free Wifi in room but very slow.

8/10 Good

Deborah, Ottawa, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charlottenburg, Berlin
Huge room. Enjoyed the Egyptian & Italian restaurants in the neighbourhood. Wifi could have been better.

8/10 Good

SHERIF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Hotel
Well, the entrance was small and old but everything else was perfect. Staff was GREAT.

10/10 Excellent

Brenda, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One I would recommend
I booked this hotel for a four night stay to visit the Christmas Markets. I was taking this trip with two of my sisters so we booked one room with three beds and we were extremely happy with it all. The hotel is right in the heart of the city, on a side street about one minutes walk from Kurfurstendamm. I couldn't have wished for a better position. The hotel is clean, modern and very comfortable and the price we paid thorough Expedia was incredible for this kind of hotel in this kind of location. I will definitely be staying there again!
Christmas 2015

10/10 Excellent

נועה, ישראל

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון טוב , נקי ונעים , במיקום מעולה ליד הרכבת .
אחלה מלון, באזור חדיש , מלא מסעדות וחנויות . ממוקם מאוד נוח לבאים באוטובוס משדה התעופה ולמשתמשים בתחבורה ציבורית. היינו מגיעים שוב!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure Chateau Berlin
Good hotel but when paying the bill be aware that City Tax is added to everything

8/10 Good

eran, israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a good location.
Big , clean room. 30 seconds walk from kudam st. Nice breakfast. Weak wi fi

10/10 Excellent

Grant, Auckland, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room, service and location
Nice hotel with large room, very good facilities and friendly staff. The location is good too, close to public transport, shopping and cafes. Always try to use Accor properties as the quality is consistently good and this is no exception.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice area, near local transport . Live area .
Nice high street shops, full of cafe shops . Pleasant weather. Would like to go again when an opportunity occurs.

8/10 Good

H, Kyoto

Liked: Cleanliness, staff & service, room comfort
We spent a very comfortable stay.
Rich for a business hotel, but rather poor for a high-class hotel. Staffs were very reliable.

10/10 Excellent

Alison, winchester UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely enjoyable stay
Rooms double premier very clean and spacious, breakfast lots of choice, staff helpful and friendly. Excellent location of hotel to shops restaurants and car parking. Highly recommended enjoyed our stay.

8/10 Good

DC traveler, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located
Nice, friendly staff. Great location, short way to sights, shopping.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Hotel showing age
very disapointing hotel. basic to say least,staff Rude and unhelpful. rooms dirty, constant noise, signs of blood on carpet and upholstery. they state that regarless of age they charge same per head, yet my 15 yo daughter, even though i paid for a room to steep 4, had to make do with a fold out settee. Basic is an ovestatement and worst hotel in germany ive ever come across. will never use the 'mercure ' brand again

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
I never bother giving a feedback on a hotel. This hotel is fab! It is very close to the station. Very clean area. Very central. Loved it!

4/10 Poor

Sassia, Denmark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no comfort. The room was a lot smaller then it looked in pictures. If i have known i would have booked another and u will next time in Berlin. The breakfast was caos. They were very sweet in the reception.

10/10 Excellent

Megan, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Lovely hotelin a nice quiet area with loads of shops nearby. The room we stayed in was very spacious and comfortable. I would deninitely stay there again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
5-Star Staff
Location was excellent. This hotel is close to everything. The facility was decent. Not top-of-the line in cleanliness but not awful. The room we occupied was comfortable and the view was fine. The tub was a little high, which was challenging to go in and out, especially if you are short. The staff, however, was worth the stay!! They exceeded our expectations with their friendliness, willingness to help and service their customers. Everyone we interacted with deserved the same 5-star rating. Overall a great experience, largely due to the staff. We will definitely use this facility again.

8/10 Good

Sarah, Brighton

Liked: Cleanliness, property conditions & facilities, room comfort
Good Hotel
Reception girl on arrival was not great thou the room great and Breakfast. We did have noisy neighbours on our last night but night reception sorted it out well. wifi ok thou kept dropping out overall enjoyed the stay with a little annoyance and would go back to hotel

8/10 Good

Dr Itzhak, Tel -Aviv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four stars with need to improvements.
Pleasant and cordial stuff. Room-condition: spacious,but lacking curtains at the bathroom and too short darkening curtains on the windows. Breakfast -rich and wonderful.