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The hotel was excellent, staff were lovely, good breakfast, nice bar and all clean and comfortable. The location is good in that it’s an easy walk to some main sights but not so good in that there is pretty much nothing on the streets surrounding the hotel so if you want an evening dinner or drink, you’ll be a good 20min walk away (or a couple of tram or bus changes away). There hotel bar is nice though.
3 night stay, good location for walking and easy access to alexanderplatz and museum island would recommend. Only negative was restaurant was not open in evening
Excellent experience! The breakfast is superb - so many options! Well worth including… now I’m back - I miss it! Staff very helpful and friendly.
The location is perfect for everything - trains and buses to everywhere you need to get to, and a great many attractions within 10-15 min walking distance. Very safe area (in fact Berlin in itself feels really safe). My friend was ill on the last day and they let us check out a little later which was really helpful. Beware nitpicking reviewers who find a crack in a chair, or a spot of rust on a shower head and cry about it. Sure, you may find a slightly tired corner of a room that gets used 24/7… but this is a great place with everything you need, and exceptional staff and breakfast… and it’s SUPER quiet! Enjoy your stay!
Solid location in heart of Berlin. The hotel itself is nice but the room is pretty mediocre.
Armen
Stayed 1 night in Nov 2023
2/10 Terrible
Enkhzaya
14 Nov 2023
Enkhzaya
Stayed 8 nights in Oct 2023
6/10 Okay
Emily
Travelled with family and small children
13 Nov 2023
Liked: Cleanliness
Pros: large room, crib available, new/modern bathroom
Cons: stained and aged carpet, dated popcorn ceiling and walls, dated furniture, very firm mattress and small firm pillows
Instead of a 4 star hotel, it was more like a 2-3 star property
Upon arrival to the Novotel we were given a completely different room to the booking, which was inferior and contained glow in the dark stickers which would light up at night. The response was that they couldn't fit us into the room we booked until the day after checkout, forcing us to move all our luggage.
Additionally, we were given towels upon arrival which contained various blood stains, quite disgusting.
Compensation was in the form of a drink card for each guest(
Rooms are very old. The windows are not sound proof, can hear everything from the streets. Smell from the toilet goes into bedroom though the toilet door was shut. The keycard stopped working after one day, and had to go back to reception to get it renewed and staff didnt even say sorry for the inconvenience. Will not stay again.
Hello Theodore, thank you so much for your great response. We are looking forward to welcome you again soon at the Novotel Berlin Mitte.Greetings from BerlinClaudia Ulbricht
Very friendly staff, good spacious rooms for families available. Located near museums.
Ahmad
Stayed 2 nights in Feb 2023
Response from Novotel Berlin Mitte on 17 Feb 2023
Dear Ahmad, thank you very much for your great response. We are glad that you enjoyed your stay and are looking forward to welcome you back again. SincerelyClaudia Ulbricht
Dear Yasin, thank you for staying with us and your feedback. We would be happy to welcome you back again. SincerelyClaudia Ulbricht
8/10 Good
Zara
25 Jan 2023
Zara
Stayed 3 nights in Jan 2023
Response from Novotel Berlin Mitte on 30 Jan 2023
Dear Zara,thank your for staying with us and your rating. We hope to see you again soon. Yours SincerelyClaudia Ulbricht
8/10 Good
Matthew
Travelled with partner
23 Dec 2022
Liked: Staff & service, amenities
Nice hotel. Staff was very friendly. Excellent breakfast buffet (I would recommend getting it included in your room). Only issue we had is that the walls are very thin, sounded like our neighbors were in our room as opposed to next door, was difficult to sleep a few nites.