View from room

Reviews of Hotel Le Café de Paris

4 out of 5
Hotel Le Café de Paris
5 Place Bellevue, Biarritz, Pyrenees-Atlantiques

Reviews

9.2

Wonderful

Rating 10 - Excellent. 224 out of 328 reviews" "
Rating 8 - Good. 83 out of 328 reviews" "
Rating 6 - Okay. 12 out of 328 reviews" "
Rating 4 - Poor. 8 out of 328 reviews" "
Rating 2 - Terrible. 1 out of 328 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Judith

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel should be 3 star ,poor customer service, the rooms are really small not to mentioned the issued with the hot water.
Stayed 2 nights in Nov 2023
Response from Direction on 22 Dec 2023
Dear Madam,We would like to thank you for having chosen Le Café de Paris for your stay in Biarritz.As we strive to provide a pleasant and positive experience for all our guests, we regret reading your time with us did not live up to your expectations.We are really sorry to read that you find the room small, for your next stay we recommend you one of our Suite as it is our biggest rooms available.We would like to apologize for the hot water problem, we notified our technician who did his best to solve the problem in the 2 following hours.Furthermore, we are also sorry that the commercial gesture offered did not, in some way, alleviate your disappointment.Once again, we thank you for sharing your experience with us and hope to regain your trust during a future stay.Sarah Bremond – Directrice Générale

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really helpful with the local parking instructions and was amazed that as I emerged from the underground parking, the hotel was literally there. The hotel provides all you will need, hotel, bar and restaurant with fantastically prepared food. We had a room with a sun terrace and a view of the bay. Room was exceptionally clean and well stocked. Staff helpful at all times and nothing seemed to be too much.
Stayed 2 nights in Sep 2023
Response from Reception on 12 Nov 2023
Dear Ian,Thank you so much for your nice comments regarding your stay at Le Café de Paris in Biarritz. We are thrilled to read that you enjoyed our room, our restaurant Le Café Basque and our beautiful ocean view. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.Nancy - Chef de Reception

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic small boutique hotel ideally placed in center of town with great oceanside view. Only 17 rooms. Great staff. Good restaurant. Loved it.
Stayed 3 nights in Sep 2023
Response from Reception on 7 Oct 2023
Dear David,Thank you so much for your nice comments regarding our location and our ocean view! It is always a pleasure to receive positive feedback.We hope your next visit will be as pleasant as the previous one.Nancy - Chef de Reception

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Reception on 27 Sept 2023
Dear Joan,We would like to thank you for taking the time to provide us your feedback. It is always a pleasure to receive positive comment.We hope to welcome again soonNancy - Chef de Reception

10/10 Excellent

Ivan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great value
beautiful location and friendly staff. Amazing croissants for breakfast
Stayed 1 night in Sep 2023
Response from Reception on 27 Sept 2023
Dear Ivan,We would like to thank you for taking the time to provide us your comment. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.Sincerely,Nancy - Chef de Reception

10/10 Excellent

William, King City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely property in a great location. It has direct access to the beach, Our rooms had an unrestricted view of the ocean. We ate dinner in their restaurant and it was excellent.
Stayed 2 nights in Aug 2023
Response from Direction on 27 Sept 2023
Dear William,We would like to thank you for taking the time to give us your feedback.It is always a pleasure to receive positive comments.Our location in the city center of Biarritz and our ocean view are definitely our best assets.We hope to see you again soonSarah Bremond - Directrice Générale

10/10 Excellent

April

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is close to metro and walking to Eiffel Tower and many landmarks
Stayed 2 nights in Jul 2023
Response from Reception on 19 Aug 2023
Dear Customer,We think you have the wrong hotel. We are the Café De Paris in Biarritz.Looking forward to meeting you in the Bask Coast! Nancy - Chef de Reception

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 3 nights in Jul 2023
Response from Reception on 4 Aug 2023
Cher John,Un grand merci pour votre avis à propos de votre séjour au Café De Paris. Nous sommes ravis de lire que votre séjour a été à la hauteur de vos attentes.Nous serions enchantés de vous recevoir à nouveau.Nancy - Chef de Reception

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The location and the staff were wonderful and rooms are beautiful with fantastic views
Stayed 2 nights in Jun 2023
Response from Reception on 21 Jul 2023
Dear William,Thank you for your review about your stay at the Café De Paris. We are delighted for your kind words. We will share your compliments with our staff. We could not agree more about our beautiful ocean view !Nancy - Chef de Reception

10/10 Excellent

Frances

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is amazing! It overlooks the main beach!
Stayed 3 nights in May 2023
Response from Café de Paris on 16 Jun 2023
Dear Audrey,Thank you for your beautiful review about our establishment. We are so proud of our location in the city center of Biarritz and our incredible ocean view!Hope to see you again soonNancy - Chef de Reception

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was really nice and the breakfast is delicious
Stayed 1 night in May 2023
Response from Direction on 16 Jun 2023
Dear Audrey,A great thank you for your kind comment regarding your stay in Le Café de Paris !We are pleased to read that you enjoyed the breakfast, and our quality of service.We hope to have the pleasure to welcome you again very soonSarah Bremond - Directrice Générale

10/10 Excellent

Rico

Stayed 2 nights in Apr 2023

10/10 Excellent

Lisa

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Nancy on 29 Mar 2023
Chère Lisa,Nous vous remercions d'avoir choisi notre établissement et d'avoir pris le temps de rédiger ce commentaire.Nous sommes ravis de lire que vous avez passé un excellent séjour.En espérant vous accueillir de nouveau au Café de ParisNancy - Chef de Reception

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overlooks a beautiful beach!

10/10 Excellent

Nigal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic Hotel, we took a room with a Balcony at the front of the hotel and were blessed with great weather. There is parking under the area in front of the hotel at €14 a day.
Stayed 1 night in Oct 2022
Response from Hotel Café de Paris on 4 Dec 2022
Dear Madame, Sir,We would like to thank you for your comment. It is always a pleasure to receive positive feedback.We hope to welcome you back in Biarritz,The Management Team

10/10 Excellent

Sean

Stayed 1 night in Oct 2022

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 Night Stay
Really nice hotel with a good restaurant too. Parking was close by. The bed was so comfortable and we loved the sea view.
Stayed 1 night in Sep 2022
Response from Le Café de Paris on 4 Dec 2022
Thank you for your nice comments about Le Café de Paris. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Management Team

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I could not rate this hotel more highly, staff so nice, arrived in rain early, it was kindly suggested we wait in the bar and we would be let know if the room was available before 4pm, checking. It was snd much appreciated. Sea view stunning. Beds and pillows prob my favourite hotel ever. Location excellent. Can I go back please.
Stayed 2 nights in Sep 2022
Response from The Management Team on 30 Sept 2022
Dear Madam, Mister, We are thrilled about your review after your stay at Café de Paris.We appreciate the fact that you enjoyed our staff and our sea view. It will be a pleasure to welcome you back in Biarritz, Sincerely, The Management Team

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased with our choice
We had an AMAZING stay in this hotel! What a view from our window, a dream. It has been refurbished to a high standard, and most of the decoration (lamps, cushions, ...) is from a stylish local shop on top of it. The ladies at reception were all very friendly. The breakfast is definitely to be tried, it is worth the extra price with high-quality food and plenty of options; no waste as you can choose your preferences. We also enjoyed having a drink every eve at the bar, it was our little ritual before going out for dinner.
Stayed 2 nights in Aug 2022
Response from La Direction on 29 Sept 2022
Dear Madam, We would like to thank you for taking the time to provide us your feedback. We are thrilled to read that you enjoyed your stay with us. You are right, our decoration is made by Maison Sarah Lavoine and we have a beautiful view over the ocean. Our teams will be pleased by your review and we are glad to read that you enjoyed our homemade breakfast. Hoping to welcome you back in Biarritz, Sincerely,The Management Team

4/10 Poor

Julianne

Travelled with family
Disliked: Amenities, property conditions & facilities
There was no air conditioning in our room and we could not sleep. We asked to change rooms and they wouldnt accommodate us. We paid $500 for that room and they offered us nothing- not even a fan! Would not come back here.
Stayed 1 night in Aug 2022
Response from The Management Team on 21 Aug 2022
Dear Madam, We would like to thank you for taking the time to provide us your feedback. Please allow us to express our sincerest apologies for the air conditioning in your room. We are really sorry that we could not find another room for you as our establishment was completely full that day. Rest assured that we have taken the appropriate measures to address the problem in the room you stayed.Thank you again for sharing your experience, and we hope to welcome you back in Biarritz in order to regain your trust.Sincerely, The Management Team

10/10 Excellent

Kristie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel!
I would definitely stay here again. Great location. All 19 rooms have direct ocean views. The beds were so comfortable. We wish we had stayed longer.
Stayed 1 night in Aug 2022
Response from The Management Team on 21 Aug 2022
Dear Madam, Thank you so much for taking the time to share your comments regarding your stay. We are thrilled to read your positive review and are looking forward to welcome you back during your next stay in Biarritz.The Management Team

8/10 Good

Leho

Stayed 1 night in Jul 2022

10/10 Excellent

Jamie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay!
Beautiful hotel, great staff, central location
Stayed 1 night in Jul 2022
Response from The Management Team on 31 Jul 2022
Dear Sir, We would like to thank you for taking the time to provide us your feedback. It is always a pleasure to receive positive comment and we hope to welcome you back in our establishment. Sincerely,

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect spot to enjoy Biarritz. Beautiful hotel with a wonderful staff and restaurant.
Stayed 1 night in Jul 2022
Response from The management team on 31 Jul 2022
Dear Madam, Mister, We would like to thank your for taking the time to provide us your comment. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience and we hope your next stay will be as pleasant as the previous one. Sincerely, The management team

10/10 Excellent

VICTORIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay in Biarritz
Friendly staff. very clean. We stayed in a Junior suite which was spacious and well-equipped. There was no milk for the tea or coffee in the room, but the bar staff were happy to provide fresh milk which we kept in the mini bar fridge.
Stayed 4 nights in Jun 2022
Response from The Management Team on 31 Jul 2022
Dear Madam, Mister, Thank you very much for your nice comments regarding our establishment and our staff. It is always a pleasure to receive positive feedback. We hope to welcome you back in Biarritz. Sincerely, The Management Team

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful Biarritz getaway.
The location and view of the Atlantic were exceptional. The room was beautifully decorated in greens and aquas (teal) and had double windows opening to the square below which overlooked the water. The shower was excellent too. We had a junior suite but might opt for the large balcony room next time. The staff were very helpful. It was a perfect experience.
Stayed 4 nights in Jun 2022
Response from The management team on 31 Jul 2022
Dear Mister, We would like to thank your for taking the time to provide your feedback. We are really pleased to read that you enjoyed your stay with us thanks to our decoration made by Sarah Lavoine, our room facilities and our service. We hope to welcome you back soon in Biarritz,

10/10 Excellent

Elena Ilieva

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel to come back
We loved everything - location, accommodation, food, service. The view is stunning. We will be back!
Stayed 1 night in Jun 2022
Response from The Management Team on 23 Jun 2022
Dear Madam, We would like to thank you for your comment. All our staff is pleased to learn that you enjoyed your stay with us. We hope to welcome you back soon in Biarritz, Sincerely,

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it felt recently renovated to a very high standard. We loved the room with it's balcony and the hotel is extremely well situated.
Stayed 2 nights in May 2022
Response from The Management Team on 23 Jun 2022
Dear Mister, We would like to thank you for taking the time to provide us your feedback. You are right, our establishement was entirely renovated last year by Maison Sarah Lavoine. We remain at your disposal and hope to welcome you back during your future stay,

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well situated within the town. I would think fairly new or renovated. friendly and most helpful staff.
Stayed 1 night in Apr 2022
Response from The Management Team on 17 Apr 2022
Dear Madam & Mister, We would like to thank you for taking the time to provide us your feedback. We are really pleased that you enjoyed our establishment. Our establishment was totally refurbish on May 2021. We hope to welcome you back soon in Biarritz, The Management Team

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality hotel, excellent restaurant
High quality hotel - although at that price I would hope so. Excellent restaurant.
Stayed 2 nights in Apr 2022
Response from The Management Team on 17 Apr 2022
Dear Madam & Mister, We would like to thank you for taking the time to provide us your feedback. We are pleased to learn that you enjoy our hotel and our restaurant and hope to welcome you back soon in Biarritz. Sincerely, The Management Team

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort with a beach view
Great location overlooking the beach and with all the restaurants, shops and buzz of Biarritz within easy walking distance. Our room had a terrace with views of the surfers and felt connected to atmosphere of the town. Really comfortable room; steam room was an unexpected bonus and we really had nothing to complain about. Will return.
Stayed 1 night in Jan 2022
Response from The Management Team on 18 Jan 2022
Dear Madam & Sir, We would like to thank you for taking the time to provide us your feedback. We are pleased to learn that you enjoyed your experience at Le Café de Paris. As you said, our location in Biarritz city center is one of our main strenght. We hope to welcome you back soon in Biarritz, Sincerely, The Management Team

10/10 Excellent

Aram

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best when in Biarritz
Very conveniently located beautiful hotel with an amazing view. Best location to stay for attending conferences in Place Bellevue. Price is reasonable and the staff are amazing.
Stayed 3 nights in Nov 2021
Response from The Management Team on 11 Dec 2021
Dear Madam & Sir, We would like to thank you for taking the time to provide us your feedback. All our teams will be pleased by your comment. Our location and our staff are our best assets. We hope to welcome you back soon in Biarritz, Sincerely, The Management Team

10/10 Excellent

Joel, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

10/10 Excellent

Zoe Faye

Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the most comfortable bed in Southern France
The most comfortable bed and pillows in southern France. Spacious too, and for the ocean room, the view was stunning. The staff was friendly and responsive. Great location, but also quiet at night.
Stayed 1 night in Jul 2021
Response from La Direction on 23 Oct 2021
Dear Madam, Sir, Thank you for taking the time to give us your feedback. We are glad to know that our new beds are really comfortable. The location of the hotel is one of our main strengths. We hope to see you soon in Biarritz, Sincerelly, The Café de Paris team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Central location with amazing view to the ocean. Room is new and bathroom is spacious. We walked everywhere from the hotel. Biarritz is a beautiful town and would recommend to stay in this hotel.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Sep 2019

8/10 Good

David

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and views. Bedrooms a little on the small side
Stayed 4 nights in Jul 2019

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star
This hotel is top-notch in every way. The ocean view with the lanai is worth the extra expense. Turning 50 there was worth every penny. My favorite hotel staff person is here was Elise. She went out of her way to help and made us feel welcome and important. I would stay here again in a heartbeat.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and location close to the shops. Quiet
Stayed 1 night in Jul 2019

10/10 Excellent

TD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property. Amazing balcony looking right over the water. Quite & convenient area, easy to get bus, public parking. Comfortable bed spacious & clean bathroom Can’t fault this beauty!!
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Very pleased with the Hotel in all areas - excellent
Stayed 5 nights in May 2019

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Few nights in Biarritz
Perfect location for sightseeing and accessing beaches. Beautiful view from the room window. A little expensive compared to other hotels in the area but worth it if you are staying just a few nights. The shower configuration was a little odd as it was difficult to not get the entire bathroom wet when showering but that was very minor. Overall had a great stay
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful Seaside Town-Questionable Hospitality
Biarritz is a lovely upscale seaside village. It has many upscale shops close to the beach. I do not think you need more than 2 days in this area, as one would be for strolling and shopping and one if good weather go to the beaches. This hotel is right on the bluffs of the ocean and is a nice place to have coffee and take pictures. The hotel staff needs to have hospitality training. Not very friendly or way too shy. I don't know. There is not Valet service, we had 6 suitcases and no drop off in front of hotel..you park in Clemenceau garage, which we found on our own, the Hotel did not give us any help when we called...they "didn't know", and it a very popular garage with 6 underground floors. You will have to carry your own bags up like us in several trips and its a haul.
Stayed 1 night in May 2018

10/10 Excellent

Nancy J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff. Good location. Comfortable room. Good bed. Bath is tight and put style over function but all in all it was a good stay.
Stayed 2 nights in Nov 2017