Executive Room, 2 Single Beds, Non Smoking

Reviews of Castle Bromwich Hall, Sure Hotel Collection by Best Western

3.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 238 out of 590 reviews" "
Rating 8 - Good. 208 out of 590 reviews" "
Rating 6 - Okay. 86 out of 590 reviews" "
Rating 4 - Poor. 31 out of 590 reviews" "
Rating 2 - Terrible. 27 out of 590 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

john

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location Easy parking for goods vehicles
Stayed 1 night in Mar 2024

6/10 Okay

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great hotel with wonderful staff. However, the ceilings are so thin and old, that you hear every walking step and the cleaners above you. This can be as early as 7 if people are leaving earlier. I’ve stayed here a few times, and each time I’m afraid my sleep is disturbed by poor sound insulation above.
Stayed 1 night in Mar 2024

10/10 Excellent

Fernando, Tucson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 1 night in Mar 2024

6/10 Okay

Bradley

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly rooms clean could do with a little updating mixing new with the old
Stayed 1 night in Feb 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Wendy Elizabeth

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
We were very happy with our stay at Castle Bromwich Hall the accommodation was warm and clean, the bed was very comfortable, the towels were spotless, parking was easy, but the shower didn't work properly as the controls were loose and the water was only lukewarm, the plug in the sink didn't work, and the bathroom window was rotted and needed to be replaced as the mold was bad, cleaning it would not have made much difference. We only stayed one night so that was fine. Attention should be paid to these points as it is off-putting as it should only need a good plumber to put the bathroom right and a new window, otherwise, Fabulous,
Stayed 1 night in Feb 2024

8/10 Good

Joanna

Travelled with family
Liked: Cleanliness
Amazing old building, nice decor lovely grounds. Room was nice but small. Bed was comfortable but small and shower was lovely.
Stayed 1 night in Jan 2024

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant family room
Such a lovely hotel! The family room was fantastic as had a twin bedroom off the main bedroom. So nice to be able to watch TV while kids are going to sleep in their own room, rather than be stuck sitting in the dark when all 4 of us are sharing one bedroom. The hotel and grounds are very well kept, with a feeling of grandeur. We all slept well in really comfy beds and enjoyed a great buffet breakfast and stroll around the grounds in the morning. A credit to the owners and friendly staff. The hotel is well located and we stayed after visiting Winter Funland at the NEC. In the evening, we and had a short trip to Star City a few miles up the road, for a meal and game of indoor golf.
Stayed 1 night in Dec 2023

10/10 Excellent

Vytis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Yes , we recommending to everyone this property. It great experience
Stayed 1 night in Dec 2023

10/10 Excellent

Mohammed

Stayed 2 nights in Dec 2023

10/10 Excellent

Annabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely big room. We had a great meal too
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Luke

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from reception on 15 Dec 2023
Thanks for your feedback

6/10 Okay

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was excellent, the only bad thing was the people in the room above us were very noisy till about 3 in the morning. It was a shame. They spoilt our stay.
Stayed 2 nights in Dec 2023
Response from reception on 15 Dec 2023
thanks for your feedback

6/10 Okay

Marie

Liked: Amenities
Stayed 1 night in Dec 2023
Response from reception on 15 Dec 2023
thanks for your feedback

6/10 Okay

Eddie

Disliked: Cleanliness, staff & service, property conditions & facilities
The dinner service wasn’t great , on arrival the staff were ar
Stayed 1 night in Dec 2023
Response from reception on 15 Dec 2023
thanks for your feedback

4/10 Poor

Zhan

Stayed 1 night in Dec 2023

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't want a city hotel and wanted easy secure parking. Nice and quiet. Grounds look nice but as on business, no chance to look around.
Stayed 1 night in Nov 2023
Response from reception on 15 Dec 2023
thanks for your feedback

8/10 Good

Soyeb, London

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Decent breakfast, large family room and beautiful grounds.
Stayed 2 nights in Nov 2023
Response from reception on 15 Dec 2023
thanks for your feedback

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from reception on 15 Dec 2023
thanks for your feedback

8/10 Good

Mike

Stayed 1 night in Oct 2023
Response from reception on 29 Oct 2023
Thank you for the feedback.

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from reception on 23 Oct 2023
Thank you for the feedback.

6/10 Okay

trevor

Liked: Cleanliness, room comfort
our stay
some staff were friendly, other's were not . when my wife sat down for breakfast, there was broken glass right where she sat under the table .if someone was wearing flip flops they would have cut there feet as the table cloth cover the glass . obviously they didn't do there cleaning there properly...
Stayed 1 night in Oct 2023
Response from reception on 22 Oct 2023
Thank you for the feedback.

10/10 Excellent

DAVID

Liked: Staff & service, property conditions & facilities, room comfort
2 night stay.
We stayed for 2 nights. The room was comfortable and clean, but the stairs to our room were not so. The stairs to room 304 had obviously not been hoovered for a very long time and the spindles on the stairway were really thick with dust. We were shocked that no one from staff or management had noticed! We ate in the restaurant on both nights , the food the first night we excellent, but not so the second night. We had goat cheese for starters the first night which was beautifully presented and delicious so decided to have it again the second night, however whoever presented it obviously could not be bothered with presentation but it was still tasty. The Chicken Tikka contained 5 pieces of chicken was thick and too creamy, not like a Tikka at all - tasteless, so for dessert Chocolate Fondant was ordered for it to be just an overcooked hard chocolate sponge, no chocolate sauce in the middle- we returned it. The waitress in the restaurant was Courtney and we have to say she is an asset to you, very pleasant and obliging. The breakfasts were excellent and the rest of the hotel was very clean and pleasing as were the staff. We loved the hotel but felt this needed mentioning as it was let down by this.
Stayed 2 nights in Oct 2023
Response from reception on 22 Oct 2023
Thank you for the feedback.

10/10 Excellent

Jane

Stayed 1 night in Oct 2023
Response from reception on 22 Oct 2023
Thank you for the feedback.

4/10 Poor

Manichand

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Excellent service, fundemental issues.
Everything could have been perfect, however one major issue in the auxiliary building where I stayed the room has very bad damp , I suspect hidden damp/mould. The reason for this I suspect is two, one carpeted throughout without sufficient area for shoes to dry while walking into lobby areas, two and the worst is the bathrooms have fans that either do not operate or dont operate enough, so there is a awful smell in what is a very clean looking bathroom. If they get the bathroom fans changed to ones that go on immediately as entering a bathroom and also stay on for a lenghty period after wards there will be better air circulation. Two remove carpets as I suspect damn has turned to unseen mould which gives the poor smell and three have areas lengthen for shoes to dry while entering lobbies - matts; laminate flooring etc. Doing this will allow the property to breathe sufficiently. I explained the smell and was given a different room, the other room had the same smell but not as bad. When I spoke to reception they explained the smell is due to the building being 400 years old, although there is a smell due to the buildings age, the smell is not the same as the smell from prolonged wet areas which dry slowly and allow for hidden mould, Apart from this the service was excellent. I had a 4 night stay and managed to go elsewhere for 2 nights instead.
Stayed 3 nights in Oct 2023
Response from reception on 22 Oct 2023
Thank you for the feedback.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from reception on 22 Oct 2023
Thank you for the feedback.

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful building and lovely service from all we met
Stayed 1 night in Oct 2023
Response from reception on 22 Oct 2023
Thank you for the feedback

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from reception on 22 Oct 2023
Thank you for the feedback.

4/10 Poor

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpectedly disappointing
Room shabby and not very clean. Toilet seat not attached properly to toilet bowl. Mirror light not working in bathroom; no shelf on which to place toiletries, no shaver point. Had asked for quiet room, but room allocated was located on staircase above dining/breakfast room. Told a wedding reception was scheduled to take place on the second night. Though already paid for second night, I just went home on the Monday morning and therefore wasted my money on the second night, already paid for. Will not be booking again. However, one good thing: the breakfast was good and the waiter in the breakfast room was polite, efficient and attentive.
Stayed 2 nights in Oct 2023
Response from reception on 22 Oct 2023
Thank you for the feedback.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for attending events at the NEC and excellent value
Stayed 2 nights in Oct 2023
Response from reception on 8 Oct 2023
Thank you for the feedback.

10/10 Excellent

Janet

Stayed 1 night in Oct 2023
Response from reception on 8 Oct 2023
Thank you for the feedback.

10/10 Excellent

Alun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from reception on 3 Oct 2023
Thank you for the feedback.

2/10 Terrible

Brian

Stayed 1 night in Sep 2023
Response from reception on 3 Oct 2023
Thank you for the feedback.

10/10 Excellent

John

Stayed 1 night in Sep 2023
Response from reception on 22 Oct 2023
Thank you for the feedback.

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Avoid at all cost Had a truly shocking experience, having left my Laptop behind, phoned hotel to ask them to keep it safe until I could arrange collection. Instead of keeping it in a safe place They magaged to leave on display allowing someone to simply walk in and steal it. Hotel refused to call the police and report the crime. Stated this was my fault for leaving it and I must inform the police myself and claim on my own insurance. Stated they have a lot of crime in the area. But still refused to contact the police.
Stayed 1 night in Sep 2023

6/10 Okay

Rizwan

Stayed 1 night in Sep 2023
Response from reception on 22 Oct 2023
Thank you for the feedback.

8/10 Good

Paul

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really friendly and helpful, there was some work being carried while we were there and some buildings were being rennervated, the Dining room was stunning but for me the menu wasn't up to the same level, so we ate in the bar instead, which was ok but also lacking in choice
Stayed 1 night in Sep 2023
Response from reception on 3 Oct 2023
Thank you for the feedback.

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff were great! Parking was in abundance and close.
Stayed 2 nights in Sep 2023
Response from reception on 3 Oct 2023
Thank you for the feedback.

10/10 Excellent

Paul

Stayed 1 night in Sep 2023
Response from reception on 3 Oct 2023
Thank you for the feedback.

6/10 Okay

Martyn

Stayed 1 night in Aug 2023
Response from reception on 3 Sept 2023
Thank you for the feedback.

4/10 Poor

Paramjit

Stayed 1 night in Aug 2023
Response from reception on 3 Oct 2023
Thank you for the feedback.

6/10 Okay

Simon

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from reception on 3 Sept 2023
Thank you for the feedback.

8/10 Good

Martin

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Lovely stay with a fabulous meal. The bathroom ceiling was covered with mould above the shower & the bathroom threshold desperately needs a trim strip to stop people cutting their feet.
Stayed 1 night in Aug 2023
Response from reception on 21 Aug 2023
Thank you for the feedback.

6/10 Okay

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nearly....but not quite.
Conveniently located and easy to find. The rooms were clean and well appointed. The bed was however not comfortable and the mattress had definitely seen better days - plus, the wifi signal in the room was very poor. Food was however decent.
Stayed 1 night in Aug 2023
Response from reception on 21 Aug 2023
Thank you for the feedback.

8/10 Good

Simon

Business traveller
Liked: Staff & service, room comfort
One night stay on business, hotel a little worn but generally OK. Staff great. Bar food standard stuff. Didnt bother me but the hotel is on the local air port flight path, so no early night for light sleepers 🤓.
Stayed 1 night in Aug 2023
Response from reception on 21 Aug 2023
Thank you for the feedback.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing break
Lovely hotel set in beautiful grounds. A very old building which looks stunning from the outside. The inside is a bit more worn but still comfortable and clean. Staff friendly and welcoming. We had a Superior room which overlooked the huge grounds at the back so had a good view. The room itself was a little small but very clean and we had all the things we needed.
Stayed 1 night in Aug 2023
Response from reception on 21 Aug 2023
Thank you for the feedback.

6/10 Okay

Steve

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from reception on 21 Aug 2023
Thank you for the feedback.

6/10 Okay

Amanda

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Firstly the hall and its surroundings was stunning. Unfortunately most of the gardens were closed due to a function. The staff were friendly and helpful. The room was spavious, as was the bed. Unfortunately that's where the positives end. The continental part of the breakfast was fine but the cooked looked unappetising so we didn't partake. The mattress wasn't very comfy, nor were the pillows. The bathroom door wouldn't close fully so no privacy. We had the accessible room which included a wet room instead of walk in shower...that was the understatement as the water reached the door and the floor was dangerously slippy as a result. There were 3 emergency call cords in the room. 1 of these was tied up to the headboard and 1 was cut off at the ceiling so not much use. Overall a poor nights sleep with the uncomfy bed and frequent noise of the planes from the nearby airport.
Stayed 1 night in Aug 2023