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Reviews of The Cube Hotel Birmingham

4 out of 5
The Cube Hotel Birmingham
196 Wharfside Street, Birmingham, England

Reviews

8.0

Very good

Rating 10 - Excellent. 296 out of 641 reviews" "
Rating 8 - Good. 175 out of 641 reviews" "
Rating 6 - Okay. 82 out of 641 reviews" "
Rating 4 - Poor. 44 out of 641 reviews" "
Rating 2 - Terrible. 44 out of 641 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hayley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building itself is interesting and has great views .
Stayed 1 night in Apr 2024

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cube in Birmingham
Nice weekend away inn Birmingham and hotel was amazing
Stayed 1 night in Dec 2023

10/10 Excellent

Anna

Stayed 1 night in Dec 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas weekend trip
Been staying at this hotel for 6 years..never fails to impress.. hotel and staff.. the best..
Stayed 3 nights in Dec 2023

8/10 Good

Tim

Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gone down hill
Hotel has definitely gone down hill since our last stay 2 years ago. Cracked tiles in bathroom, hard pillows and cold room. Very poor service in restaurant, waiting an hour between courses and having to go to the bar for our own drinks! Will not be staying again
Stayed 1 night in Dec 2023

10/10 Excellent

Ellis

Stayed 1 night in Nov 2023

4/10 Poor

Nick

Business traveller
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Clark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Phoebe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at the cube. The rooftop bar was fantastic! Slightly noisy Saturday night with people coming back quite late but this was nothing major!
Stayed 1 night in Oct 2023

4/10 Poor

DIANE

Disliked: Cleanliness
feedback
the room was not as clean as would like.. the carpets were covered in stains, the windows were all dirty and the floors were too. the shower knob was not working fully whilst turned to operate the shower. the noise from the bowling alley was not the best when got back to the hotel room. the breakfast was mediocre the lift kept sticking and when mentioned to a member of staff on reception just said no one else has reported any issues so should be fine!!
Stayed 1 night in Oct 2023

4/10 Poor

Graham

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Graham

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
super friendly and helpful staff beautiful views but tired and dirty decore
Stayed 1 night in Oct 2023

6/10 Okay

Stephen

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Natasha

Stayed 1 night in Oct 2023

8/10 Good

KATherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Kaleh on 17 Oct 2023
Thank you for your 8/10 star review! We're delighted to have had you as our guest, and we appreciate your feedback. We look forward to the opportunity to host you again in the future.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Disappointing
Rooms were not ready by 3. Carpets stained in some areas, strange smell in bathrooms. Air conditioning not working in some of the rooms. Great location, but service and quality of room, not worth the price.
Stayed 1 night in Sep 2023
Response from Kaleh on 17 Oct 2023
We apologize for the inconveniences you experienced during your stay. We're actively addressing these issues to ensure a more comfortable experience for our guests in the future. Thank you for your feedback.

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities
Very tied and not worth the money
We a deluxe room with an awesome balcony, room was very tied, cracks in the sink and floor tiles, carpets were filthy and nets hanging off the rails, also long dark hairs on the floor. I travel a lot for work and this is way below expectations.
Stayed 1 night in Sep 2023
Response from Kaleh on 17 Oct 2023
We regret the condition of your deluxe room did not meet your expectations. We take your feedback seriously and will work diligently to improve the room's maintenance and cleanliness. Thank you for bringing this to our attention.

6/10 Okay

James

Stayed 1 night in Sep 2023
Response from Kaleh on 17 Oct 2023
We value your feedback, and we're committed to improving. Thank you for your 6/10 star review, and we hope to provide you with a better experience in the future. Your input is essential in helping us enhance our services.

10/10 Excellent

Deanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is absolutely beautiful. The room I stayed in was amazing. They thought of everything someone staying there might need. There was a fridge, coffee/tea making facilities, and even towelled dressing gowns. I have never stayed anywhere like this before, and if I visit Birmingham again, I will definitely be booking The Cube!
Stayed 1 night in Sep 2023
Response from Kaleh on 17 Oct 2023
We're thrilled to hear you had a wonderful experience at our hotel! It's our aim to provide a comfortable and memorable stay. We look forward to welcoming you back when you return to Birmingham. Thank you for your kind words!

6/10 Okay

David

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Work away
Two night stay, not exactly what you would expect from this hotel the general condition was tiered carpet’s dirty in heavily traffic Rd areas stains on bedroom carpet generally need’s refurbishment.
Stayed 2 nights in Sep 2023
Response from Kaleh on 17 Oct 2023
We're sorry to hear your recent stay did not meet your expectations. Your feedback is valuable to us, and we'll use it to improve our facilities. We appreciate your input and hope you'll consider staying with us again in the future.

8/10 Good

Catherine

Business traveller
Liked: Cleanliness, staff & service
Ideally located city centre hotel for solo business traveller with business at the ICC / Centenary Sq or IET Austin Court areas.
Stayed 1 night in Sep 2023
Response from Kaleh on 17 Oct 2023
We're delighted to hear that our hotel's location is ideal for your business needs in the city center. Your convenience and comfort are our priorities, and we look forward to hosting your stay. Thank you for choosing us!

10/10 Excellent

Colin

Stayed 1 night in Sep 2023
Response from Kaleh on 17 Oct 2023
We're delighted to receive your 10/10 star review! Thank you for your kind words and for choosing us. We're thrilled to have met your expectations, and we look forward to hosting you again in the future.

10/10 Excellent

Raffaella

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything went well. The position of this hotel is great, by a lovely canal with lots of good bars and restaurants.
Stayed 2 nights in Sep 2023
Response from Kaleh on 17 Oct 2023
We're pleased to hear that you enjoyed your stay and the hotel's location by the canal. Your positive feedback is much appreciated. We hope to welcome you back in the future!

6/10 Okay

Jessica

Stayed 1 night in Sep 2023
Response from Kaleh on 17 Oct 2023
Thank you for your 3/5 star review. Your feedback is important to us, and we'll use it to make improvements to better serve our guests. We hope to have the opportunity to provide you with a more positive experience in the future.

8/10 Good

Samantha

Stayed 1 night in Aug 2023
Response from Kaleh on 17 Oct 2023
We appreciate your 8/10 star review! Thank you for choosing us, and we're glad to hear you had a positive experience. Your feedback is valuable, and we look forward to hosting you again in the future.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location.
Stayed 1 night in Aug 2023
Response from Kaleh on 17 Oct 2023
Thank you for your 5/5 star review! We're thrilled to have provided you with an excellent experience. We look forward to welcoming you back in the future. Your positive feedback is greatly appreciated.

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, room comfort
Lovely stay
Hotel was lovely, lady on reception was nice and welcoming . The room was nice ,we didnt have a great view but we only had a standard double room,the lamp didnt work and theres not much lighting in the room,could do with a main light ,there was also red stain on the carpet but apart from them the roomwad nice ,bed comfortable, had a great sleep . We went to floor 25 ,to the bar and enjoyed marco pierre steakhouse . Paying for a window sit is highly recommended
Stayed 1 night in Aug 2023
Response from Kaleh on 17 Oct 2023
Thank you for your feedback. We're delighted to hear you had a lovely stay and enjoyed the hotel's amenities. We'll certainly address the issues you mentioned to enhance the guest experience. We look forward to hosting you again in the future.

10/10 Excellent

ruhel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Kaleh on 17 Oct 2023
Thank you for your 10/10 star review! We're thrilled to have provided you with an excellent experience. We look forward to welcoming you back in the future. Your positive feedback is greatly appreciated.

10/10 Excellent

Serena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from our room, really good location.
Stayed 1 night in Aug 2023
Response from Kaleh on 17 Oct 2023
We're thrilled to hear that you enjoyed the great view and found our location to be excellent. Your five-star rating is much appreciated! We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location & beautiful hotel
The hotel is in an ideal location next to plenty of lovely bars and restaurants next to the canal. The rooftop bar is a must. It was lovely at night with outdoor heaters and blankets. Views were amazing. Staff are very friendly and helpful. The room was really nice. The shower was amazing with luxurious Elemis products. Highly recommend this hotel. On a 5 minute walk from the station and easy to find.
Stayed 1 night in Aug 2023
Response from Kaleh on 17 Oct 2023
We're delighted to hear about your positive experience at our hotel, particularly the ideal location, rooftop bar, and the friendly staff. Your 10/10 rating and recommendation mean a lot to us. We look forward to welcoming you back in the future! Thank you for choosing us.

8/10 Good

Simeon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Kaleh on 17 Oct 2023
We appreciate your 4/5 star review! Your feedback is important, and we're always working to improve. Thank you for choosing us, and we hope to provide an even better experience in the future.

10/10 Excellent

Balbinder

Stayed 1 night in Aug 2023
Response from Kaleh on 17 Oct 2023
Thank you for your 10/10 star review! We're thrilled to have provided you with an excellent experience. We look forward to welcoming you back in the future. Your positive feedback is greatly appreciated.

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and great views (especially the sunrise!). A few niggles like lights not all working etc.
Stayed 1 night in Aug 2023
Response from Kaleh on 17 Oct 2023
We appreciate your feedback and are glad you enjoyed our great location and views, especially the sunrise. We'll work on addressing the lighting issue to ensure a more comfortable stay next time. Thank you for staying with us!

4/10 Poor

Jade

Liked: Room comfort
Disappointed
Me and my partner were very disappointed with the noise from level above during our stay. We was expecting it to be so loud and until late. Either of us didn’t sleep much because of this reason. Room was nice and modern and shower was good on the bright side. For what we paid we would have expected better. We will not stay here again or recommend for anybody else.
Stayed 1 night in Aug 2023
Response from Kaleh on 17 Oct 2023
We apologize for the disturbance you experienced during your stay. Your feedback is essential, and we will work to address and improve the noise issues to ensure a more comfortable stay for our guests. Thank you for sharing your thoughts with us.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we enteted the property the welcome from the staff was warm, welcoming and friendly. Our room on the 24th floor was clean and well equipped. The bed was very comfortable with a choice of pillows, we slept very well indeed. Our stay was due to a gift of afternoon tea for our recent wedding which was absolutely gorgeous in the restaurant on the top floor, the views across the city were outstanding, keeping the subject of food and restaurant, we had the full Englush breakfast, you will not eat for the remainder of the day, there is plenty of it. The staff are attentive ensuring you have all you need. As part of our stay we'd incorporated a trip to Edgebaston for The Hundred Cricket, the lovely lady on reception ordered a taxi for us, which arrived in minutes. The only negative is that the website states car parking ticket is valudated for a reduced rate, its not. Overall we thorougy enjoyed our stay, we highly recommend and will definitely stay again, thank you all for a thoroughly enjoyable visit.
Stayed 1 night in Aug 2023
Response from Kaleh on 17 Oct 2023
We're thrilled to hear about your positive experience at our property, from the warm welcome to the comfortable room and delicious meals. Your recommendation and kind words are greatly appreciated. We look forward to welcoming you back for another thoroughly enjoyable visit. Thank you for choosing us!

8/10 Good

M

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Kaleh on 17 Oct 2023
We appreciate your 8/10 star review! Your feedback is important, and we're always working to improve. Thank you for choosing us, and we hope to provide an even better experience in the future.

10/10 Excellent

Sharon

Stayed 1 night in Aug 2023
Response from Kaleh on 17 Oct 2023
Thank you for your 5/5 star review! We're thrilled to have provided you with an excellent experience. We look forward to welcoming you back in the future. Your positive feedback is greatly appreciated.

8/10 Good

Alison

Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from Kaleh on 7 Aug 2023
Greetings Alison Thank you for sharing your review here with us at the cube hotel Birmingham

8/10 Good

Mohammed

Decent place to stay not the best
Stayed 1 night in Aug 2023
Response from kaleh on 7 Aug 2023
Greetings Mohammed Thank you for sharing your review here with us at the cube hotel Birmingham

4/10 Poor

Timothy, Kettering

Travelled with partner
Disliked: Cleanliness
Room was very tired, marks on the carpet that they obviously couldn’t get out, water and mould stains on the curtains, mould in the shower, TV didn’t work, some lights didn’t work.
Stayed 2 nights in Aug 2023
Response from Kaley on 3 Aug 2023
We apologize for the disappointment you experienced during your recent stay. We acknowledge the issues with the tired room, marks on the carpet, water and mould stains on the curtains, mould in the shower, TV not working, and some lights not functioning. Your feedback is crucial, and we are taking immediate action to address these problems. Our housekeeping team is working to improve cleanliness, and we'll replace the curtains. We are also inspecting and fixing the bathroom issues, TV, and lighting. Please accept our sincerest apologies and consider giving us another chance to provide you with a better experience in the future.

8/10 Good

TILIMBE

Stayed 1 night in Jul 2023
Response from Kaleh on 17 Oct 2023
We appreciate your 4/5 star review! Your feedback is important, and we're always working to improve. Thank you for choosing us, and we hope to provide an even better experience in the future.

10/10 Excellent

Benjamin

Stayed 1 night in Jul 2023
Response from Kaleh on 17 Oct 2023
Thank you for your 10/10 star review! We're thrilled to have provided you with an excellent experience. We look forward to welcoming you back in the future. Your positive feedback is greatly appreciated.

10/10 Excellent

John

Stayed 2 nights in Jul 2023
Response from Kaleh on 17 Oct 2023
Thank you for your 5/5 star review! We're thrilled to have provided you with an excellent experience. We look forward to welcoming you back in the future. Your positive feedback is greatly appreciated.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing ! The room was on the very high floor and we have a panoramic view of the city centre of Birmingham. Unfortunately, the Grohe water tap in the shower room was difficult to manage.
Stayed 2 nights in Jul 2023
Response from Clint R Violenus on 29 Jul 2023
Greetings Thank you for sharing your review here with us. We hope to welcome you back to our hotel in the near future .

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Kaleh on 17 Oct 2023
Thank you for your 5/5 star review! We're thrilled to have provided you with an excellent experience. We look forward to welcoming you back in the future. Your positive feedback is greatly appreciated.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Fantastic views over the city and the rooftop bar was the icing on the cake.
Stayed 1 night in Jul 2023
Response from Akasha on 2 Aug 2023
Thank you for choosing cube hotel for your recent stay, and for sharing your wonderful feedback with us. We are delighted to hear that you had a fantastic experience, especially enjoying the breathtaking views over the city.We are thrilled that our rooftop bar added that extra touch of delight to your stay. We designed it with the intention of offering our guests a memorable experience, and we are pleased to know that it left a positive impression on you.