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Reviews of Clayton Hotel Birmingham

4 out of 5
Clayton Hotel Birmingham
85 Albert Street, Birmingham, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 561 out of 1003 reviews" "
Rating 8 - Good. 261 out of 1003 reviews" "
Rating 6 - Okay. 91 out of 1003 reviews" "
Rating 4 - Poor. 50 out of 1003 reviews" "
Rating 2 - Terrible. 40 out of 1003 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Mark

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Helen

Stayed 2 nights in Mar 2024

10/10 Excellent

Jackie

Travelled with partner
Cant fault the hotel at all. The surrounding area is not so good and trying to park is difficult. A lot of the car parks are closed.
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher, Edinburgh

.
Stayed 1 night in Feb 2024

10/10 Excellent

PHILLIP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Srikanth

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Early morning fire Alarm issues, no spot to park & drop off, drainage issues in the shower. A forgetful stay.
Stayed 1 night in Feb 2024

4/10 Poor

Haneta

Travelled with family
Disliked: Staff & service, amenities
Came at 4pm and one of our room not ready although we had check-in online and keys supposed to be ready at 3pm. The front office said the check in is ‘from’ 3pm and ‘not’ at 3pm. That’s the most stupid excuse I ever heard from such a 4-star hotel! After made a complaint then they reassigned another room immediately. When I entered the room, the towel only prepared for 1 person in both of our rooms and we booked 1 double room and 1 triple room so total for 5 person. No amenities in the room, phone is broken. Not such 4 star quality. Breakfast was fantastic though. That’s the only one we like in this hotel. Everything else are overrated. Staff in front office needs more training for hospitality. They only handed us 1 keycard for every room and that’s it. No explanation or guidance of where to go etc. Not even smiling at us. Won’t be back again.
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew, Birmingham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in Birmingham, it’s always clean and feels comfortable. The front desk team are all excellent whatever time of day and are always on hand to help.
Stayed 2 nights in Feb 2024

10/10 Excellent

PAUL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel all round, clean, modern and quiet. Highly recommend.
Stayed 1 night in Feb 2024

10/10 Excellent

Jawaria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel out there in Birmingham! Absolutely loved my stay there.
Stayed 2 nights in Jan 2024

8/10 Good

Kari

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Dann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent Best place to stay in Birmingham
Stayed 2 nights in Jan 2024

10/10 Excellent

Oliver

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Khazeena, Worcester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

supriya

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Kahdina

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base for exploring Birmingham
Chose the Clayton for its location very easy walk into the centre, 3 minutes to Moor Street for the train to Stratford,8 minutes to New Street. It did not disappoint ; being on the edge of the city centre was a bonus with the open outlook from the bedroom window. Very comfortable accommodation, super shower,and great breakfast.
Stayed 3 nights in Dec 2023

6/10 Okay

Kallum

Liked: Room comfort
Disliked: Cleanliness
very nosiy 330am and clearly staff did not engage with the noise happening because it went on for 1/2hours Breakfeast was cold after goin down at 930am was not worth the price car parking was nightmare and 16pound and hotel scan my car park ticket to knock some money off and it did not happen ticket must of not worked from the hotel
Stayed 1 night in Dec 2023

10/10 Excellent

Gerald

Stayed 1 night in Dec 2023

8/10 Good

Artemisa

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice, modern hotel with great interior design. Great location, nice room, nice food, good deal on city centre parking.
Stayed 2 nights in Dec 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The Hotel was really nice, well located and helpful friendly staff. Check in was quick. The room was a good size with nice decor and was quiet. The breakfast buffet was very good with a great selection of good food and again staff were very good. We will definitely stay next time we are in Brum.
Stayed 1 night in Dec 2023

4/10 Poor

Royston

Business traveller
Disliked: Cleanliness
Not as nice as it seems.
This should be a lovely hotel. Here's what I found... I stayed there while on business. I arrived at around 8:30pm after a long day. I immediately ate in the restaurant/bar, which was good. Now, the room was "grubby", with stains on the carpet and curtains. The phone in the room did not work and when I picked it up to see if it was plugged in, it was all sticky underneath. There was no WiFi, and as the phone didn't work, I had to run down to reception several times. The staff were pleasant but had no clue about the WiFi, so I couldn't catch up on emails. The bathroom was well appointed, however, the door is cheap laminate and all rotted at the bottom from steam or water from the shower. The bed was clean and comfortable. The following morning I had a "rubbery" English breakfast. The waiter then brought me the bill, although I had paid for breakfast. While it was passable, I would not stay here again.
Stayed 1 night in Dec 2023

6/10 Okay

Rosemary

Stayed 1 night in Dec 2023

10/10 Excellent

Ekene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for another lovely stay. Proper home from home ❤️
Stayed 1 night in Dec 2023

8/10 Good

Sarah

Stayed 2 nights in Dec 2023

8/10 Good

Darren

Stayed 1 night in Nov 2023

6/10 Okay

Jamie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Dann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Gail Mead

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is nothing to fault. The staff couldn’t do enough for us. We ate in the restaurant twice and not one person in our party of 6 had any complaints. The breakfast was equally as good xx
Stayed 2 nights in Dec 2023

10/10 Excellent

Damian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy to city centre
Stayed 1 night in Dec 2023

10/10 Excellent

Thasnim

Stayed 1 night in Nov 2023

6/10 Okay

Samarene

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Everything was ok
Stayed 2 nights in Nov 2023

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great place to stay. I wish I could have stayed for longer.
Stayed 1 night in Nov 2023

8/10 Good

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, staff very friendly, especially the bar staff. Perhaps the breakfast staff could be more informative as to the routine.
Stayed 1 night in Nov 2023

6/10 Okay

Vanessa

Travelled with family
Liked: Staff & service
Disliked: Amenities
It was average the bar was great the room wasn't too bad but could of done with a bit more cleaning.
Stayed 2 nights in Nov 2023

6/10 Okay

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Dewis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again
Good location, nice hotel, friendly polite staff and good breakfast
Stayed 1 night in Nov 2023

2/10 Terrible

Charlene

Travelled with family
Disliked: Cleanliness, staff & service
While the property is nicely located in Birmingham City center my four day experience was marred by a resevation manager on the last day. I extended my three-day stay by an additional day and requested to keep the same room. On the third day I advised the front desk paid via expedia for the additional day who confirmed everything was set. We were advised to come to the front desk at 11:00 am the following day to rekey the door. We did as advised. Later that afternoon of our 4th day, around 4 pm we assume she was the front desk manager came to our room and asked when were we checking out of the room in quite a rude manner. We advised we had extended our stay and paid for it the prior day. We were baffled and concerned about her approach. In addition we had requested the room be cleaned and had just returned only to find the bed sheets were pulled but dirty tea cups and the bathroom was not cleaned. She said she needed to check our reservations again and will request house keeping to return. Of course you can imagine how upsetting this was. We returned to the front desk with our proof of booking. She said O yes I can see it now and requsted to rekey our keys. We told her we were already at the desk at 11 am and that should not be necessary, however she needed to. It only proved she had disarmed our keys and entry to the room. This is extremely poor. This employee is not suited for the hospitality business. We would like a refund for the poor service experienced.
Stayed 1 night in Nov 2023
Response from Melania on 21 Nov 2023
Dear Charlene,Firstly, I would like to thank you for sharing your experience with us via expedia.com.Feedback like this is vital for us to help us improve our services in the future and I would like to take this opportunity to sincerely apologise that we were unable to wow you during your stay due to the shortfalls with the housekeeping service and the room confusion with one our reception team.I have passed on your feedback to the housekeeping manager regarding the point you raised and it’s something she will investigate and address with the team and can assure you that this is not our usual high standard we pride ourselves in. I am sorry to read that you found one of our reception staff approached to you in a rude manner. There was a confusion with your room and we were not aware that you extended your stay. I can assure our guest's satisfaction is our main priority. This will picked up with the front office team to ensure that we are always delivering the high customer service we pride ourselves of. I am happy to read that you found our property well located in Birmingham city centre. Once again, please accept my sincere apologies for the issues you experienced your stay. Kind regards,MelaniaFront Office manager

8/10 Good

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Only issue was TV remote On/Off button didn’t work. Great stay will be back again
Stayed 1 night in Nov 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st Choice when in Birmingham
My go-to choice when staying in Birmingham, amazing front of house and bar staff, great rooms, fantastic location.
Stayed 2 nights in Nov 2023

6/10 Okay

Erin

Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Isabella

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023