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Reviews of Leonardo Royal Hotel Birmingham

4 out of 5
Leonardo Royal Hotel Birmingham
245 Broad Street, Birmingham, England

Reviews

8.4

Very good

Rating 10 - Excellent. 1070 out of 1979 reviews" "
Rating 8 - Good. 502 out of 1979 reviews" "
Rating 6 - Okay. 203 out of 1979 reviews" "
Rating 4 - Poor. 111 out of 1979 reviews" "
Rating 2 - Terrible. 93 out of 1979 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Samuele

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The amenities and rooms are high standards, as expected. Parking space next to the building (extra charge), gym, hotel umbrellas available for rental and room upgrade received with Expedia Gold customers. We had troubles having lunch at the restaurant or bar, even though advertised as available from 12:00 everywhere in the hotel, so don't rely on that. Overall a mixed bag, good infrastructures with room for improvement on management.
Stayed 3 nights in Apr 2024
Response from Duty Manager on 18 Apr 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

2/10 Terrible

Esin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Someone broke into my expedia account and used my money to book 2 nights at this hotel. When I saw what's happening I called the hotel and expdia immediately to report while theif was still accommodating at the hotel. They didn't do anything about it. Since s/he already checked in they just let her stay and didn't refund my money. I highly believe that they are part of this scam. Don't stay here they can steal your card information and fraud you too.
Stayed 2 nights in Apr 2024

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service
Perfect for Symphony Hall excellent staff bedroom door looked as if it had been forced not a good loo. A little attention to detail around paintwork in bathroom would make a huge difference. These are small things but make a difference
Stayed 1 night in Apr 2024
Response from Duty Manager on 18 Apr 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

10/10 Excellent

Raj

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Parking was not very easy
Stayed 1 night in Apr 2024
Response from Duty Manager on 18 Apr 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

10/10 Excellent

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are excellent
Stayed 1 night in Apr 2024
Response from Duty Manager on 18 Apr 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

6/10 Okay

Trishan

Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Duty Manager on 18 Apr 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

8/10 Good

Peter, Clifton Hill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants and conference centre
Stayed 6 nights in Apr 2024
Response from Duty Manager on 15 Apr 2024
Good Morning Thank you for taking your time on your recent stay at Leonardo Royal Hotel BirminghamWe will look forward to welcoming you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Oscar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely. booked it as a last minute getaway for me and my fiancée with our 2 month old baby. They were very accommodating and the facilities were everything we needed including a mini fridge to store milk which was a bonus. The breakfast is well worth the money, omelettes made to order were delicious. We didn't have any evening meals but did use the bar which was relaxed and had a massive selection of drinks available. thanks for a great stay! (the showers were absolutely wonderful too)
Stayed 3 nights in Apr 2024
Response from Duty Manager on 15 Apr 2024
Good Morning Thank you for taking your time on your recent stay at Leonardo Royal Hotel BirminghamWe will look forward to welcoming you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location lovey staff
Stayed 1 night in Apr 2024
Response from Duty Manager on 14 Apr 2024
Good MorningThank you for taking your time to do a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfectly good, serviceable hotel, convenient to the City Center and the railway station by tram. Staff were friendly and went out of their way to be helpful. Good value for the price paid.
Stayed 1 night in Apr 2024
Response from Duty Manager on 14 Apr 2024
Good MorningThank you for taking your time to do a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

10/10 Excellent

Omari

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Apr 2024
Response from Duty Manager on 14 Apr 2024
Good MorningThank you for taking your time to do a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

2/10 Terrible

Aamir, London

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
I am very regular to this hotel , stayed more than 15 times , they always give me drinks vouchers and upgrade the rooms , but this time was my worst time ever in this place , we were couple and they allocated me twin room, room was not the one which I booked , Rapheal on reception he was bit friendly, he changed my room from 3rd to 8th floor, which was very noisy and closed to lift , and planing to change my regular place coz of this experience, towels got marks and seems like not been changed , plz try to improve
Stayed 1 night in Apr 2024
Response from Duty Manager on 14 Apr 2024
Good MorningThank you for taking your time to do a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

2/10 Terrible

Steven

Travelled with partner
Disliked: Cleanliness, amenities
Very noisy room right next to the lifts. Described as “superior” rooms when quite frankly Premier Inn are better for less!
Stayed 1 night in Mar 2024
Response from Duty Manager on 12 Apr 2024
Good Afternoon Thank you taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Warm, clean and comfy room with good facilities. Staff were outstanding, really helpful and friendly.
Stayed 3 nights in Apr 2024
Response from Duty Manager on 12 Apr 2024
Good Afternoon Thank you taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and friendly
Stayed 1 night in Apr 2024
Response from Duty Manager on 12 Apr 2024
Good Afternoon Thank you taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Dwayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. The executive room was very nice
Stayed 1 night in Apr 2024
Response from Duty Manager on 12 Apr 2024
Good Afternoon Thank you taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near futureKind RegardsDuty Manager

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was cold and the bathroom and corridors were even colder. Everything else was okay
Stayed 1 night in Apr 2024
Response from Duty Manager on 12 Apr 2024
Good Afternoon Thank you taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Cristina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think you need to improve available car parkings. There are so many parking spaces available, but on arrival I really struggle to find one. It took me so long to find a space as the car park was full. Maybe you should ask costumers in advance if they are driving to the property and allocate a car park space for them.
Stayed 1 night in Mar 2024
Response from Duty Manager on 12 Apr 2024
Good Afternoon Thank you taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Arani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and safe hotel in the best area to see the city. Lovely large rooms with updated bathrooms was nicely welcomed. The staff were among the best we have had in hotels. The four star for the properties condition and facilities is because the inner windows needs to be cleaned, the walls need to be touched up with a little paint. If it is possible for this hotel to have a pool, it would be on another level. Will be back!!
Stayed 3 nights in Mar 2024
Response from Duty Manager on 12 Apr 2024
Good Afternoon Thank you taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Khye

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were so great with the kids. rooms nice and clean and spacious. entrance area very smart. if we in area again we will stop here again.
Stayed 1 night in Mar 2024
Response from Duty Manager on 12 Apr 2024
Good Afternoon Thank you taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Farhana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Duty Manager on 1 Apr 2024
Good Afternoon Thank you taking your time to do a review on your recent stay at the Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Kathryn

Stayed 1 night in Mar 2024

6/10 Okay

Barry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very long queue at the bar at 10.30 in the evening. Unable to get a late drink.
Stayed 1 night in Mar 2024
Response from Duty Manager on 27 Mar 2024
Good Evening Thank you for taking time in doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near futureKind RegardsDuty Manager

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Duty Manager on 14 Apr 2024
Good MorningThank you for taking your time to do a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

10/10 Excellent

Brijesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and location.
Stayed 3 nights in Mar 2024
Response from Duty Manager on 27 Mar 2024
Good Evening Thank you for taking time in doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near futureKind RegardsDuty Manager

10/10 Excellent

NICK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in great location
Stayed 1 night in Mar 2024
Response from Duty Manager on 24 Mar 2024
Good AfternoonThank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near future Kind RegardsDuty Manager

8/10 Good

Jonathan

Travelled with partner
Liked: Staff & service
Lovely stay , room 1510 bed very squeaky , facilities very good , lifts very fast , coffee cups at breakfast was in short supply due to washing them , had to ask for cups to be brought out .
Stayed 1 night in Mar 2024
Response from Duty Manager on 19 Mar 2024
Good EveningThank you for taking your time on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Amy, London

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff on the front desk. Also received a lovely room upgrade
Stayed 1 night in Mar 2024
Response from Duty Manager on 18 Mar 2024
Good Evening Thank you taking your time on doing a review on your recent stay at the Leonardo Royal Hotel BirminghamWe look forward to welcome you back in the near futureKind RegardsDuty Manager

4/10 Poor

Mia

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The staff didn't smile. It felt like non of them wanted to be there. They need more training how to welcome customers and make sure that they feel welcome.
Stayed 1 night in Mar 2024
Response from Duty Manager on 18 Mar 2024
Good Evening Thank you taking your time on doing a review on your recent stay at the Leonardo Royal Hotel BirminghamWe look forward to welcome you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Jonathan

Love the location to this hotel , central to all The nightlife
Stayed 1 night in Mar 2024

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth every penny
Stayed 1 night in Mar 2024
Response from Duty Manager on 18 Mar 2024
Good Evening Thank you taking your time on doing a review on your recent stay at the Leonardo Royal Hotel BirminghamWe look forward to welcome you back in the near futureKind RegardsDuty Manager

10/10 Excellent

suad

Travelled with group
Stayed 1 night in Mar 2024
Response from Duty Manager on 18 Mar 2024
Good Evening Thank you taking your time on doing a review on your recent stay at the Leonardo Royal Hotel BirminghamWe look forward to welcome you back in the near futureKind RegardsDuty Manager

2/10 Terrible

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
The noise from the nightclub across the road was so loud. The bass was coming through the walls until 4am. Worst night sleep in a hotel ever. Unfortunately not exactly the hotels fault but I think people should know. I would not stay again for this reason.
Stayed 1 night in Mar 2024
Response from Duty Manager on 18 Mar 2024
Good Evening Thank you taking your time on doing a review on your recent stay at the Leonardo Royal Hotel BirminghamWe look forward to welcome you back in the near futureKind RegardsDuty Manager

8/10 Good

Sarah

Stayed 1 night in Mar 2024
Response from Duty Manager on 1 Apr 2024
Good Afternoon Thank you taking your time to do a review on your recent stay at the Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near futureKind RegardsDuty Manager

2/10 Terrible

Aafreen

Disliked: Cleanliness, staff & service, property conditions & facilities
We left early it was disgusting
Stayed 1 night in Mar 2024
Response from Duty Manager on 18 Mar 2024
Good Evening Thank you taking your time on doing a review on your recent stay at the Leonardo Royal Hotel BirminghamWe look forward to welcome you back in the near futureKind RegardsDuty Manager

10/10 Excellent

KAROLINA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great. One day there was only one set of towels left for two people. I asked for more towels and when I returned back to the room, a huge pile of towels was left on the bed… they were all small hand towels… very strange.
Stayed 3 nights in Feb 2024
Response from Duty Manager on 18 Mar 2024
Good Evening Thank you taking your time on doing a review on your recent stay at the Leonardo Royal Hotel BirminghamWe look forward to welcome you back in the near futureKind RegardsDuty Manager

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fine didn’t receive any VIP perks for being a gold member
Stayed 1 night in Mar 2024
Response from Duty Manager on 18 Mar 2024
Good Evening Thank you taking your time on doing a review on your recent stay at the Leonardo Royal Hotel BirminghamWe look forward to welcome you back in the near futureKind RegardsDuty Manager

10/10 Excellent

ELIZABETH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great location!! Would definitely stay here again. Parking is safe and on site! Near to local restaurants and attractions, above 5 star! Staff really pleasant and smiley and lovely and so smart! First class!
Stayed 1 night in Mar 2024
Response from Duty Manager on 18 Mar 2024
Good Evening Thank you taking your time on doing a review on your recent stay at the Leonardo Royal Hotel BirminghamWe look forward to welcome you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Size of the room was great, bathroom was lovely, staff were amazing and the bed was the icing on the cake.
Stayed 1 night in Mar 2024
Response from Duty Manager on 18 Mar 2024
Good Evening Thank you taking your time on doing a review on your recent stay at the Leonardo Royal Hotel BirminghamWe look forward to welcome you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel for the price, you can hear music until the early hours but if you are planning for a night out the hotel is perfect
Stayed 1 night in Feb 2024
Response from Duty Manager on 18 Mar 2024
Good Evening Thank you taking your time on doing a review on your recent stay at the Leonardo Royal Hotel BirminghamWe look forward to welcome you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Jyoti

Response from Duty Manager on 2 Mar 2024
Good EveningThank you for taking time to do a review on your recent stay at the Leonardo Royal Hotel BirminghamWe look forward to welcoming you back to the hotel in the future

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Duty Manager on 2 Mar 2024
Good EveningThank you for taking time to do a review on your recent stay at the Leonardo Royal Hotel BirminghamWe look forward to welcoming you back to the hotel in the future

6/10 Okay

Matthew

Stayed 2 nights in Feb 2024
Response from Duty Manager on 27 Feb 2024
Good EveningThank you taking your time to do a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near future

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Symphony Hall 👍
Stayed 1 night in Feb 2024
Response from Duty Manager on 26 Feb 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at The Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near future

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Brindley Place and NIA and ICC. Breakfast was really good. Very clean and tidy room, with free water delivered each day. Very friendly staff
Stayed 2 nights in Feb 2024
Response from Duty Manager on 20 Feb 2024
Good Morning Thank you for taking your time to do a recent review on your Leonardo Royal Hotel Birmingham Stay.We look forward to welcoming you back in the future

6/10 Okay

Sohayma

Stayed 1 night in Feb 2024
Response from Duty Manager on 21 Mar 2024
Good Morning Thank you for taking time to do a review on recent stay at Leonardo Royal Hotel Birmingham We look forward to welcoming you back in the near future Kind RegardsDuty Manager

10/10 Excellent

Lola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was amazed with the high standard of service for an outstanding price. I will definitely come back.
Stayed 1 night in Feb 2024
Response from Duty Manager on 20 Feb 2024
Good Morning Thank you for taking your time to do a recent review on your Leonardo Royal Hotel Birmingham Stay.We look forward to welcoming you back in the future

8/10 Good

Zain

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Duty Manager on 20 Feb 2024
Good Morning Thank you for taking your time to do a recent review on your Leonardo Royal Hotel Birmingham Stay.We look forward to welcoming you back in the future

8/10 Good

Olawale

Stayed 1 night in Feb 2024
Response from Duty Manager on 21 Mar 2024
Good Morning Thank you for taking time to do a review on recent stay at Leonardo Royal Hotel Birmingham We look forward to welcoming you back in the near future Kind RegardsDuty Manager

8/10 Good

Yvonne, Shrewley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect to stay for an event held at the ICC.
Stayed 1 night in Feb 2024
Response from Duty Manager on 18 Feb 2024
Good Morning Thank you for taking your time to do a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near futureKind RegardsDuty Manager