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Reviews of Novotel Birmingham Airport

4 out of 5
Novotel Birmingham Airport
Birmingham Airport, Birmingham, England

Reviews

8.4

Very good

Rating 10 - Excellent. 497 out of 1008 reviews" "
Rating 8 - Good. 323 out of 1008 reviews" "
Rating 6 - Okay. 96 out of 1008 reviews" "
Rating 4 - Poor. 48 out of 1008 reviews" "
Rating 2 - Terrible. 44 out of 1008 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Stefanos

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service
Just avoid at all cost. The only upside is that is close to the airport. The place was just terribly busy and the staff not enough to assist the long queues of clients waiting to be served. They advertise £15 parking which is a myth, I paid £30 to park for 9 hours. The reception had not explained that you need to give registration car number, so I was stopped in the gates and asked to pay £ 25 even before getting to the parking area. Just a nightmare. The second bed was not made on arrival, being very tired at 10 pm we waited 1 hour for the bed to be made before we go to sleep. Finally and disgustingly there was urine residues on the toilet seat. For a price of £ 340 per night just not fit for purpose, never returning there.
Stayed 1 night in Mar 2024

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Better direction from station needed
Stayed 1 night in Feb 2024

10/10 Excellent

Joanna

Stayed 4 nights in Feb 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was neat, clean and tidy.
Stayed 1 night in Jan 2024

10/10 Excellent

Lynda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable
Stayed 1 night in Jan 2024

10/10 Excellent

Mervyn

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Danielle

Stayed 1 night in Dec 2023

10/10 Excellent

Danielle

Stayed 1 night in Dec 2023

10/10 Excellent

Kulbant

Stayed 1 night in Dec 2023

8/10 Good

david

Stayed 1 night in Dec 2023

6/10 Okay

Arththy

Stayed 1 night in Nov 2023

10/10 Excellent

K

Business traveller
Liked: Room comfort
Very nice airport hotel. Quiet, clean and steps from the terminal. Food expensive though, I paid £5.50 for some tiny cuts of bread.
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Stayed 1 night in Dec 2023

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Andrew

Stayed 1 night in Dec 2023

10/10 Excellent

Catrin

Stayed 1 night in Dec 2023

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Novotel pleases in every way, no thing is overlooked to makeyoufeelthe best friend ever!
Stayed 1 night in Dec 2023

10/10 Excellent

Brandon

Stayed 1 night in Dec 2023

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really close to airport
Stayed 1 night in Nov 2023

2/10 Terrible

Debra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Helpful staff
Stayed 3 nights in Nov 2023

4/10 Poor

Richard

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay due to early morning flight the following day.
Stayed 1 night in Nov 2023

10/10 Excellent

Phil

Stayed 1 night in Nov 2023

4/10 Poor

Neil

Stayed 1 night in Oct 2023

4/10 Poor

Jake

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Was excellent A1 I didnt like the seperated toilet & bathroom too awkward. All of the staff I came into contact with were amazing expecially, Tracey during breakfast
Stayed 1 night in Oct 2023

8/10 Good

Maria Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently closebto the airport. Excellent breakfast.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Sheets had toenails and hair present. Could hear every word from family nect door
Stayed 1 night in Oct 2023

4/10 Poor

Susan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Poor front of house staff
We arrived at 1am. Having stayed at the hotel the previous week and received excellent service we were met by a non communicative unfriendly member of staff. Arrived at room to find sofa bed not ready for my child. Back to reception and advised room not made up for 3. Bluntly told the bed was there we just needed sheets which would be sent to room. No apology. I made it clear I also expected that someone would assemble the bed and make it up. Same person arrived a short time after and without words or any apology made bed up and left. I know that errors happen with rooms in busy hotels but I would expect some sort of communication and a welcome from a front of house member of staff and an apology when something is not correct
Stayed 1 night in Oct 2023

8/10 Good

Joanne V

Liked: Cleanliness, staff & service, amenities
Proximity to departure hall for 6am morning flight
Stayed 1 night in Oct 2023

10/10 Excellent

Susan

Stayed 1 night in Oct 2023

10/10 Excellent

Cristian

Stayed 1 night in Oct 2023

10/10 Excellent

Hilary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great welcome
Great welcome, professional friendly staff, the room was clean and comfortable. The reception staff and the restaurant staff were lovely and very attentive.
Stayed 1 night in Oct 2023

8/10 Good

Stephanie

Liked: Staff & service
Good stay but WHY are the toilet doors that way? Just a swinging door that doesn’t latch and a huge gap at the bottom? People need privacy in the toilet for crying out loud!
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The bathroom hand held shower was not good at all. Needed more pressure. Also bathroom plug hole had to be removed to allow the water to drain.
Stayed 1 night in Oct 2023

10/10 Excellent

Christine

Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Mrs A
Shower had no pressure and the room was freezing. Mediocre breakfast. Also it’s at the airport so most people don’t hang around just want something to suit around flights. The gym only opens at 8am!! Which means no gym visit if you’ve got a morning flight. Not worth the money.
Stayed 1 night in Oct 2023

10/10 Excellent

Anna

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Stayed 2 nights in Sep 2023

10/10 Excellent

Vanessa

Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Alan

Stayed 1 night in Sep 2023

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent overture to our holiday
We used the Novotel overnight prior to an early morning flight from Birmingham airport. We were pleasantly surprised: the hotel was well-staffed by an equally well-drilled team. Everybody seemed motivated to give of their utmost. The restaurant was an additional surprise: the menu and food were excellent and of significantly greater quality than we expected. Try the beef reman or scallops as your starter. Overall, we would classify our experience as a really excellent overture to our holiday..
Stayed 1 night in Sep 2023
Response from Bahman on 16 Sept 2023
Dear Paul,Thank you for taking a moment to share your experience at Novotel Birmingham Airport. We’re proud to deliver great value to our guests, so we’re delighted that you found our service to be well priced. We hope you’ll visit us again soon.Sincerely,Bahman Abbasiyan Guest Service Coordinator

2/10 Terrible

Amanda

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Management were unsupportive and not at alk helpful when errors were made. I would not use accor or expedia again and would caution others from doing the same.
Stayed 1 night in Sep 2023
Response from Bahman on 16 Sept 2023
Dear Amanda,Thank you for taking the time to tell us about your experience at the Novotel Birmingham Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future.Sincerely,Bahman AbbasiyanGuest Service Coordinator

8/10 Good

Joanne

Stayed 1 night in Sep 2023
Response from Bahman on 16 Sept 2023
Dear Joanne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsBahman Abbasiyan - Guest Service Coordinator