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Reviews of Comfort Inn & Suites Mandan - Bismarck

2.5 out of 5
Comfort Inn & Suites Mandan - Bismarck
1516 27th St. NW, Mandan, ND

Reviews

9.2

Wonderful

Rating 10 - Excellent. 274 out of 396 reviews" "
Rating 8 - Good. 84 out of 396 reviews" "
Rating 6 - Okay. 15 out of 396 reviews" "
Rating 4 - Poor. 13 out of 396 reviews" "
Rating 2 - Terrible. 10 out of 396 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kirk berry

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and comfortable
Stayed 1 night in Feb 2024
Response from Bailee M. Front Desk Agent on 7 Feb 2024
Dear Kirk Berry, Thank you for taking the time to send us a review. We are so happy that your stay was up to your standards. We hope to see you the next time you come into town. Thank you again and have a wonderful day!

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sincerely, Betty L Assistant General Manager on 18 Jan 2024
Dear James, thank you for taking the time to send us your rating. If there is something we can do better or different please let us know. Have a wonderful day.

10/10 Excellent

Suzanne

Stayed 1 night in Dec 2023
Response from Sincerely, Betty L Assistant General Manager on 17 Jan 2024
Dear Suzanne, thank you for taking the time to send us your review. We look forward to seeing you again anytime you are in the area. Have a wonderful day.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Always so welcoming! This is my go to place to stay when in the area!!
Stayed 2 nights in Dec 2023
Response from Sincerely, Betty L Front Desk Agent on 27 Dec 2023
Dear Kathy, thank you for taking the time to send us this amazing feedback. We are happy to hear that this is your go to when in the area. We look forward to seeing you again whenever you are in the area. Have an amazing day and a happy New Year.

10/10 Excellent

Lacee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Nov 2023
Response from Sincerely, Betty L Front Desk Agent on 27 Dec 2023
Dear Lacee, thank you for taking the time to send us your wonderful rating. We look forward to seeing you again anytime you are in the area. Have an amazing day and happy New Year.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodations
Very nice accommodations minutes from downtown Mandan & Bismarck. Staff is very friendly and helpful. Notably Matt at the front desk & Shane in the breakfast area. They helped me on occasion with bags due to my physical condition and limitations. Furnishings are all relatively new & comfortable. Spacious rooms. The breakfast offerings are plentiful and a wide variety to suit most dietary concerns or restrictions. Pool, hot tub are clean and not overly chlorinated. Only little issue was the pool was a little cool. Wish it were a few degrees warmer. But i used it on my last evening there. Ive seen others use it earlier w/o issue. It may have been due in part to sudden overnight temp drop outside. I arrived the day of their first sizeable snow storm and very drastic temperature drop! Lucky me. They kept the entrance clear and free of ice. Lobby & hallways were routinely mopped and clean.
Stayed 4 nights in Oct 2023
Response from Bailee M. Front Desk Agent on 1 Nov 2023
Dear David, We greatly appreciate your feedback and thank you for choosing to stay with us. We are so very happy that you enjoyed your stay and that our hotel was up to your standards. We hope to see you the next time you come into town. Thank you and have a wonderful day!

10/10 Excellent

Sierra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Bailee M. Front Desk Agent on 21 Oct 2023
Dear Sierra,Thank you so much for sending us a review. We appreciate you taking the time to tell us how we did. We hope to see you the next time you are in town. Have a fantastic day!

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, nice area, a restaurant in walking distance of the hotel.
Stayed 1 night in Sep 2023
Response from Bailee M. Front Desk Agent on 3 Oct 2023
Dear Robert, Thank you so much for taking the time to send us a review. We greatly appreciate the feedback. We hope you have a wonderful day and hope to see you the next time you come to town.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay here again
Stayed 2 nights in Sep 2023
Response from Bailee M. Front Desk Agent on 2 Oct 2023
Dear Brenda,We are so glad to hear that our hotel was up to your standards. We greatly appreciate the feedback. we hope to see you the next time you come into town. Have a wonderful week!

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Sincerely, Betty L Front Desk Agent on 30 Sept 2023
Dear Guest, thank you for taking the time to send us your ratings. We see that your stay wasn't a 100% to your standards, if there is anything that we could of done better we would love to hear about it. We hope to have you stay with us again anytime you are in the area and to wow you next time. Have an amazing day.

2/10 Terrible

Bill

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in Sep 2023
Response from Maria W. General Manager on 21 Sept 2023
Dear Bill, I am so sad to see your did not have a good experience. Would you please reach out to us at the hotel so we can know what happened to make your stay unenjoyable? We truly want all of our guests to have a wonderful stay.

10/10 Excellent

susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real nice place to stay.
They had a free dinner at the hotel. Was a nice touch after a long day on the road.
Stayed 1 night in Sep 2023
Response from Maria W. General Manager on 21 Sept 2023
Dera Susan, Thank you so much for the wonderful review! I am so pleased you were able to enjoy the guest reception we offer in the evenings on Monday-Thursday. We hope to see you again in the future!

10/10 Excellent

Diane Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sincerely, Betty L Front Desk Agent on 12 Sept 2023
Dear Diane, thank you for taking the time to send us your wonderful rating. We are happy to see your stay with us was to your standards. We hope to see you again anytime you are in the area. Have a wonderful day.

10/10 Excellent

Geraldine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tub/shower needs a grab bar and a surface of tub bottom a non slip surface. One guest could not safely take a shower.
Stayed 1 night in Sep 2023
Response from Sincerely, Betty L Front Desk Agent on 12 Sept 2023
Dear Geraldine, thank you for taking the time to send us your feedback. We understand your concern about the tub and being slippery. We will look more into this. Have an amazing day.

8/10 Good

Carol, Sun City Center

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 3 nights in Aug 2023
Response from Sincerely, Betty L Front Desk Agent on 5 Sept 2023
Dear Carol, thank you for taking the time to send us your wonderful feedback. We are happy that your stay was to your standards. We look forward to seeing you again anytime you are in the area.

10/10 Excellent

Joanna

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Sep 2023
Response from Sincerely, Betty L Front Desk Agent on 4 Sept 2023
Dear Joanna, thank you for taking the time to send us your wonderful feedback. We are happy that your stay was to your standards. We look forward to having you stay with us again anytime you are in the area. Have a wonderful day.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the fire pit on the patio. the room was clean but smelled musty. The hallway smelled musty also. The check in and check out staff were very friendly. Also liked the complimentary drink and light supper.
Stayed 3 nights in Aug 2023
Response from Sincerely, Betty L Front Desk Agent on 28 Aug 2023
Dear Pamela, thank you for taking the time to send us your amazing feedback. We are happy to hear that you got to enjoy our fire pit on the patio and our guest reception. Thank you for letting us know about a musty smell in the the room we will look into it and see what may be causing the smell. We look forward to seeing you again anytime you are in the area. Have a wonderful day.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the complimentary light dinner. Nice surprise.
Stayed 1 night in Aug 2023
Response from Sincerely, Betty L Front Desk Agent on 24 Aug 2023
Dear Barbara, thank you for taking the time to send us your wonderful feedback. We are happy to hear that your stay was to your standards and you enjoyed our delicious guest reception. We look forward to seeing you again anytime you are in the area. Have a wonderful day.

10/10 Excellent

Cynthia

Stayed 1 night in Aug 2023
Response from Sincerely, Betty L Front Desk Agent on 12 Sept 2023
Dear Cynthia, thank you for taking the time to send us your rating. We are happy to see your stay was to your standards. We hope to see you again anytime you are in the area. Have a wonderful day.

10/10 Excellent

Ernest, Wesley Chapel

Liked: Cleanliness, staff & service, property conditions & facilities
New property and friendly staff.
Stayed 2 nights in Aug 2023
Response from Bailee M. Front Desk Agent on 15 Aug 2023
Dear Ernest,We greatly appreciate you taking the time to write us a review. We are so glad our hotel was up to your standards and hope to see you the next time you come into town. Have a wonderful day.

10/10 Excellent

Scotty

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel better than some other comfort inns ive stayed at
Stayed 1 night in Aug 2023
Response from Bailee M. Front Desk Agent on 12 Aug 2023
Dear Scotty,We are so glad to hear that our hotel was up to your standards and we greatly appreciate the time you took to write us a review. We hope you have a fantastic day and hope to see you the next time you come into town.

10/10 Excellent

Billie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sincerely, Betty L Front Desk Agent on 11 Aug 2023
Dear Billie, thank you for taking the time to send us your amazing rating. We are happy to see that your stay with us was to your standards. We look forward to seeing you again anytime you are in the area. Have a wonderful day.

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic! Clean and enjoyable.
Great place, very clean and the complimentary breakfast was excellent. Highly recommended!
Stayed 1 night in Aug 2023
Response from Maria W. on 11 Aug 2023
Thank you Edward! We are so pleased you loved your stay!

10/10 Excellent

Nancy

Stayed 1 night in Aug 2023
Response from Bailee M. Front Desk Agent on 4 Aug 2023
Dear Nancy,We greatly appreciate you taking the time to write us a review. We are so happy that our hotel was up to your standards and we hope to see you the next time you come to town. Have a fantastic day!

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sincerely, Betty L Front Desk Agent on 28 Jul 2023
Dear Robert, thank you for taking the time to send us your ratings. We are glad you enjoyed your stay with us. Have a wonderful day.

8/10 Good

Bridget

Travelled with family
Liked: Cleanliness, staff & service
It was a fine place to stay for a night
Stayed 1 night in Jul 2023
Response from Bailee M. Front Desk Agent on 31 Jul 2023
Dear Bridget,Thank you for taking the time to write a review. We greatly appreciate the feedback and are so glad your stay was up to your standards. We hope to see you the next time you are in town. Have an amazing day!

10/10 Excellent

Brandon

Stayed 1 night in Jul 2023
Response from Sincerely, Betty L Front Desk Agent on 3 Aug 2023
Dear Brandon, thank you for taking the time to send us your review rating. We are happy to see that your stay with us was to your standards. We look forward to seeing you again anytime you are in the area. Have a wonderful day.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Was very pleased with our 3 night stay. Room was very comfortable. Only disappointment was the pool was out of order. Better than average hotel breakfast fair...they even had bacon!!
Stayed 3 nights in Jul 2023
Response from Sincerely, Betty L Front Desk Agent on 7 Jul 2023
Dear Wayne, thank you for taking for sending us your amazing feedback. We are very happy to hear that your stay with us was to your standards. We understand the disappointment about the pool, we have been working very diligently to let everyone know about it in advance. We are happy to hear that you enjoyed our breakfast. We look forward to seeing you again anytime you are in the area. Have a wonderful day.

6/10 Okay

Brian

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool was closed for maintenance and we didn’t find out until 3 days before so couldn’t find a substitute property. One of the two laundry was out of service so couldn’t do laundry when we needed it. Hotel said they couldn’t do anything for us not being able to use the pool since we booked through Expedia and not directly. Unfortunate, because one of the reasons we picked this hotel was for the pool use.
Stayed 4 nights in Jul 2023
Response from Maria W on 6 Jul 2023
Dear Brian, We are so sorry to hear that your stay was not as awesome as both you and I would have liked. We truly are trying to let all our guests know about the pool remediation work due to a leak in the pool area in a timely fashion. We hope you will give us another opportunity to wow you once the pool area is back up and running.

10/10 Excellent

Dana, Williston

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was good!
Stayed 1 night in Jun 2023
Response from Sincerely, Betty L Front Desk Agent on 3 Jul 2023
Dear Dana, thank you for taking the time to send us your wonderful feedback. We are happy to see that your stay was to your liking and look forward to seeing you again anytime you are in the area. Have a wonderful and safe 4th of July.

10/10 Excellent

Anoushka

Liked: Cleanliness, staff & service, property conditions & facilities
So pretty! I took a walk to the hill above the hotel and it was so pretty. Staff was friendly. All over, great place.
Stayed 1 night in Jun 2023
Response from Bailee M Front Desk Agent on 3 Jul 2023
Dear Anoushka, We are so glad that you enjoyed your stay at our hotel and that everything was up to your standards. We greatly appreciate your feedback and use it to improve our hotel. We hope to see you the next time you are in town.

8/10 Good

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel. Great breakfast.
Stayed 1 night in Jun 2023
Response from Sincerely, Betty L Front Desk Agent on 29 Jun 2023
Dear Sabrina, thank you for taking the time to send us your wonderful feedback. We are happy to see that you enjoyed your stay with us and look forward to seeing you again anytime you are in the area. Have a great day.

8/10 Good

Charlee

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice place great staff!
Stayed 1 night in May 2023
Response from Bailee M. Front Desk Agent on 13 Jun 2023
We appreciate you taking the time to send us a review. We are so glad that our hotel was up to your standards. Hope you have a wonderful day and thank you for staying with us!

10/10 Excellent

Mesfin

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hilltop view. Very clean and quiet.
Stayed 1 night in Jun 2023
Response from Sincerely, Betty L Front Desk Agent on 9 Jun 2023
Dear Mesfin, thank you for taking the time to send us your amazing feedback. We are happy to see that your stay with us was to your standards. We look forward to seeing you again anytime you are in the area. Have a wonderful summer.

10/10 Excellent

Larri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Sincerely, Betty L Front Desk on 8 Jun 2023
Dear Larri, thank you for taking the time to send us your amazing ratings. We are happy to see that your stay was to your standards. We look forward to seeing you again anytime you are in the area. Have a wonderful summer.

8/10 Good

Abby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Bailee M. Front Desk Agent on 6 Jun 2023
Dear Abby,Thank you so much for taking the time to give us a rating. We appreciate the feedback and use it to help improve our hotel. We hope you had an amazing stay and hope to see you the next time you are in town.

2/10 Terrible

Alexandra

Stayed 3 nights in May 2023
Response from Sincerely, Betty L Front Desk Agent on 23 Jun 2023
Dear Alexandra, thank you for taking the time to send us your ratings. We are sorry to see that your stay wasn't to your standards. If you would please reach out to us directly at the hotel and let us know what went wrong with your stay. This way we can make sure to work on any areas that need attention to. Our goal is to have our quest 100% satisfactory stays. We hope you have a wonderful day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Sincerely, Betty L Front Desk Agent on 30 May 2023
Dear Guest, thank you for taking the time to send us your wonderful ratings. We are happy to see your stay with us was to your standards. We look forward to seeing you again anytime you are in the area. Have a wonderful day.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in May 2023
Response from Sincerely, Betty L Front Desk Agent on 30 May 2023
Dear John, thank you for taking the time to send us your amazing rating. We are happy to see that your stay with us was to your standards. We look forward to seeing you again anytime you are in the area. Have an amazing day.

10/10 Excellent

Shannon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2023
Response from Sincerely, Betty L Front Desk Agent on 23 May 2023
Dear Shannon, thank you for taking the time to send us your amazing rating. We hope to see you again anytime you are in the area. Have a wonderful day.

10/10 Excellent

Mildred

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Place
Very comfortable and restaurant across the parking lot. Only complaint is that the pool room needs some work, mostly painting, there were gouges in the walls and rusty door. Other than that, it was perfect. Wonderful breakfast with bacon, sausage, scrambled eggs, omelets and more
Stayed 1 night in May 2023
Response from Sincerely, Betty L Front Desk Agent on 17 May 2023
Dear Mildred, thank you for taking the time to send us your amazing feedback. We do agree the pool area is in need of some fixing. Just to let you know it is in the works to be fixed up. We are happy that your stay was to your standards. We look forward to seeing again anytime you are in the area.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Bailee M. Front Desk Agent on 9 May 2023
Dear John, We appreciate you taking the time to write us a review and are so glad that our hotel was up to your standards. We hope to you the next time you are in town. Have a wonderful day.

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, nice room, good location
Stayed 1 night in May 2023
Response from Bailee Front Desk Agent on 7 May 2023
Dear Beth, Thank you for taking the time to write a review. We appreciate your feedback and are so happy to hear that our hotel was up to your standards. We hope to see in the next time you are in town. Have an amazing day!

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2023
Response from Sincerely, Betty L Front Desk Agent on 1 May 2023
Dear Sharon, thank you for taking the time to send us your amazing rating. We are happy to see that your stay was to your standards. We look forward to seeing you again anytime you are in the area. Have a wonderful day.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Sincerely, Betty L Front Desk Agent on 24 Apr 2023
Dear Mary, thank you for taking the time to send us your amazing rating. We are happy to see that your stay was to your standards. We look forward to seeing you again anytime you are in the area. Have a wonderful day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Sincerely, Betty L Front Desk Agent on 6 Nov 2023
Dear Guest, Thank you for taking the time to send us your amazing ratings. Have an amazing day.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Bailee M. Front Desk Agent on 11 Apr 2023
Dear Mary, Thank you so much for taking the time to review our hotel. We are so glad that it was up to your standards. We hope you had an amazing stay and hope to see you the next time you are in town.

10/10 Excellent

Delores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard workers & them some!
It was a relaxing& quiet time!
Stayed 1 night in Apr 2023
Response from Sincerely, Betty L Front Desk Agent on 3 Apr 2023
Dear Delores, thank you for taking the time to send us your amazing feedback. We are happy that your stay was to your standards. We look forward to seeing you again anytime you are in the area.

6/10 Okay

TRaci

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Needs alot of vacuuming done and some Clorox for the showers. Gross!!!! Pool area there is paint falling down and looks tun down. Really bad!
Stayed 2 nights in Mar 2023
Response from Bailee Front Desk Agent on 3 Apr 2023
Dear Traci, We appreciate your feedback. Thank you for letting us know, we will try our best to meet your standards next time. apologies for the room. We are trying our best to get the pool room fixed as well.

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2023
Response from Bailee Front Desk Agent on 30 Mar 2023
Dear Alicia, Thank you for your review. We appreciate Your feedback and are so happy that it was up to your standards. We hope to see next time you are in town. Have a wonderful day!