View from property

Reviews of North Ocean Hotel

3 out of 5
North Ocean Hotel
390-392 Promenade, Blackpool, England

Reviews

6.2
Rating 10 - Excellent. 102 out of 459 reviews" "
Rating 8 - Good. 113 out of 459 reviews" "
Rating 6 - Okay. 64 out of 459 reviews" "
Rating 4 - Poor. 63 out of 459 reviews" "
Rating 2 - Terrible. 117 out of 459 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

p

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quiet and friendly staff and owners i was very happy there the only negative was the sink was very small in the bathroom
Stayed 3 nights in Nov 2023
Response from Jey on 7 Jan 2024
We’re glad you enjoyed your stay with us! Thank you very much for your feedback, we will take it into consideration. Hope to see you again soon!

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jey on 7 Jan 2024
We’re glad you enjoyed your stay with us! Thank you very much for your feedback

10/10 Excellent

Geoffrey

Stayed 1 night in Nov 2023
Response from Jey on 7 Jan 2024
We’re glad you enjoyed your stay with us! Thank you very much for your feedback

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Caroline

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we arrived there was beds in the bar area didn't think anything off it at the time we checked into the room and got a shock there was paint on radiator the bed sofa didn't go down i had to ask him for bedding the owner then chucked me 2 pillows off a sofa a shhet and a mattress topper to sleep with i was fuming at that point he said ill get you a puilt for when you get back when we got back to the hotel no sign off him i had to sleep with what he gave me i was freezing then to find out tv didn't work not much toilet roll nothing had been topped up at all
Stayed 2 nights in Oct 2023

2/10 Terrible

Yvonne

Stayed 1 night in Oct 2023

4/10 Poor

Chelsea

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not good
I would not stay again staff helpfull there was no towels our window was broken so was cold for kids n that room was not our room i paid for had a funny smell in a morning
Stayed 2 nights in Oct 2023

4/10 Poor

Sarah

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
1 nights stay.
We arrived to check in, bit of chaos as there system was down and they had no records of ours and others booking. Quickly sorted out. Our room was spacious but very dated. It wasnt very clean, lots of dust and quite lot of bits behind the sofa. Clearly they hadn't vacuumed behind there for quite some time. There was no towels in the room, I asked the man at reception about this and he said his manger was collecting them. None arrived and we ended up buying a tea towel to dry our hand on. I asked for a WiFi code and again he told me it wasn't working. On the plus side, the bed was very comfy and the room was warm. Also it was a good price. This could be a good hotel with better cleaning routines and more organisation.
Stayed 1 night in Oct 2023

2/10 Terrible

James

Stayed 1 night in Oct 2023

4/10 Poor

SANJID SAHEER

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Kelly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid- Not like any of the pictures.
Very upset with the booking we made here. We arrived to an absolute disappointment and horror at the poor state of this hotel. Rooms unsafe and not clean. Windows don’t shut so it’s freezing, electric don’t work, beds have not been cleaned in a long time, broken mirrors. Not family friendly and not disability friendly. Staff refused my refund for 3 rooms so now I’m having to fight for my money back. We obviously did not stay here. We ended up paying double to stay somewhere else. This hotel needs to be reported to environmental health.
Stayed 1 night in Oct 2023

2/10 Terrible

Asha

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
bad
was not clean at all still had socks and water bottles and stuff from the last people who stayed left over. bed was the most uncomfortable bed i’ve ever slept in. you could feel the springs through the bed
Stayed 1 night in Oct 2023

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old fashioned run down
Stayed 3 nights in Oct 2023

4/10 Poor

Dave

Disliked: Cleanliness, property conditions & facilities, room comfort
Extremely disappointing
I've stayed here several times before & had no problem but this time was so disappointing. On arriving, the staff didnt know which rooms myself and the couple in front of me were in, their computer aystem took around 15 minutes to fire up but eventually we were given our keys. Upon entering room 37 i quickly realised i couldnt stay there as there was a soaking wet bathroom floor & dripping shower, mould in the shower, no bulbs in the lamps, an open window that wouldnt close, dirt and rubbish on the carpet and 1 sachet of coffee next to the kettle with no milk etc and no towels. I complained to the two fellas who opened up for us and, to be fair to them, they sorted me a different room which didnt have a sea view (The other one did, i paid extra for it) which was warmer and comfy with all the things i needed. However, again there were no towels (I was told they were on their way) and, in any case, despite me running the hot water on the shower for TWENTY-FIVE minutes , no hot water appeared. The sign on the door at the top of the stairs said that we should allow 5 minutes for hot water. There was a bag of rubbish at the top of the stairs that was still there the next morning, and the Wifi didnt work. Ill be interested in why i wasnt offered a refund OR ill be interested to see what i am offered next time i stay. Yes, its cheap, but my room was advertised with private bathroom and sea view with tea and coffee facilities and i ended up in a different room wirh no hot water
Stayed 1 night in Oct 2023

2/10 Terrible

Dean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Very dissatisfying we didn’t get any towels in the two nights we was there after being promised we would, bathroom looked like it hadn’t been cleaned, the bed was small and the mattress was just springs, I slept in the car the second night as I couldn’t sleep in the bed. Overall it was a really bad experience
Stayed 2 nights in Oct 2023

2/10 Terrible

Shane

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor stay
We was so looking forward to this 1st hoonymoon away but no towels electricity tripping fire alarms going off no clean sheets painting falling off no coffee and tea replacement no bins emptied
Stayed 2 nights in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Biggest Dump Ever
I’ve stayed in many basic hotels before, but this one has to be the most dirtiest, depressing and biggest dump of a hotel that I have ever stayed in! FILTHY. Stained bedding, filthy bathroom. No towels until 16.00 on the SECOND day! Fire alarm kept going off in the morning. Whole place smells. I understand that I didn’t pay a lot, so agree that things can be “basic” but should be clean. The only positive about the hotel was it had good quality loo roll, but I suppose you need this when not having any towels for the first 24 hours! I’ve stayed here, so that you don’t have too! Hotel President just down the road is basic but is clean, and I’ll definitely be going back there to stay! Avoid this hotel at all costs!
Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Mark

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap nothing special very small room dirty power sockets not all working front of drawer coming off loose door handles ear wax stuck to the wall sink plug stuck in however still had a good sleep.BUT WON'T BE STAYING EVER AGAIN!

2/10 Terrible

Lee

Disliked: Cleanliness, staff & service, property conditions & facilities
I inspected the room and then left. The reviews were indeed correct regarding bed bugs. To my surprise the place had not been hovered in weeks. The dust was terrible and bathroom was smelly. It cost me £200 to book another hotel. I am still waiting Expedia providing a refund. Avoid if I were you

6/10 Okay

Michelle

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

ian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Very cheap… would avoid
Very basic, although this is understandable for the price - we had two double rooms. However, some issues were down to poor management and housekeeping, not budget. When we arrived, keys thrown at us across the reception desk and no other interaction happened. Went up to the rooms, no towels, one room without toilet paper, windows in both rooms open, but without handles to close them (they’d fallen off). Heater had been pulled off the wall in our room and replaced with a small blow heater which didn’t work. No bulbs in lamps. Water on our bathroom floor (as well as hair/dirt). Condom wrapper on floor near bedside table. Bin bag with rubbish in one bedside drawer. Broken glass on our friend's bathroom floor. Shower doors didn’t close properly - in either room. Carpet had not been vacuumed for what looked like weeks/months. Went down to reception to talk with staff who had promptly left the building as soon as they’d thrown the keys at us. Sent a text to provided number for manager after first night, but managed to fashion a tool from a coat hanger to shut the windows. No reply received on the number I contacted. Only two nights spent, but very dissatisfied on the whole. A real shame, as the rest of our time in Blackpool was excellent.
Stayed 2 nights in Sep 2023

6/10 Okay

Jo

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Julie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful! Avoid!
The 'hotel' was dirty, my room was dirty, there was a terrible drain smell in the bathroom. No towels, they were delivered several hours after check in. When i open one to use, there were make-up stains on them. The room was cold, no radiator, there was plaster missing, the curtains had rips in them. Lights didn't work.
Stayed 1 night in Sep 2023

2/10 Terrible

Pamela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Notgood
Would not stay here again x carpets hadn't been hoovered,bed wasn't clean,bathroom was dirty. No towels in the room had to go down and ask for them to be told they had not got any yet they were waiting for some to come from another hotel. Only 1 cup no milk tv wouldn't work,noisy at night
Stayed 1 night in Sep 2023

2/10 Terrible

Bernadette

Travelled with family
Disliked: Amenities
Bedroom was a disaster no bedding for my granddaughters bed had to go and ask for it bedroom was freezing no heating in it we had to ask for a heater and toilet brush was dirty with toilet roll stuck to it. no towel in the bathroom .balcony was dirty dog poop on it we I couldn’t believe it 😡flower pot on the balcony full of cigarette buts dust on bed side table bed sheets with cigarette burns.Dave and John that works there very pleasant .the place needs clos
Stayed 1 night in Sep 2023

2/10 Terrible

STEVEN

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Faulty Towers style
Stayed 1 night in Sep 2023

2/10 Terrible

CaseyLeigh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

Pauline

Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely appalling!
I get that it’s cheap but this place is appalling. Very dirty & extremely dusty. Suspicious brown stains on the mattress and divan. Don’t think the skirting boards or window ledges had ever been dusted. Blinds broken, mirror smashed. Extremely uncomfortable bed. The carpet edges haven’t seen a hoover pipe since they’d been laid. It’s safe to say, I wouldn’t stay here again if it was the last hotel available.
Stayed 1 night in Sep 2023

8/10 Good

anita

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
although it was cheap and u get what u paid for but there were no towels in the room and after mentioning it , the man said he would get some so 2 days later we had to ask again and all the towels he gave us had stains on and the man was only there on one occasion and it states there is a pool table and bar but it was always locked and no one there to open it . but as i said it was cheap so what do u expect .
Stayed 3 nights in Sep 2023

6/10 Okay

Wayne

Stayed 2 nights in Sep 2023

4/10 Poor

Ross

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

Simon

Liked: Staff & service
Stayed 3 nights in Sep 2023

10/10 Excellent

Allison

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
You get what you pay for £40 for a Saturday night for 3 adults and one child room was spotless and bedding same own bathroom clean. Hotel itself needs a bit of an update but for £10 each enjoyed our stay
Stayed 1 night in Sep 2023

4/10 Poor

Rebecca

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty and not been cleaned there was hair in shower mould in the shower and toilet was dirty the sheets has yellow stains on I’ve come away from the property with bite which means there is bed bugs
Stayed 1 night in Sep 2023

2/10 Terrible

Martin

The room was dirty the bathroom was dirty and mold in the shower and no coffee cups in the room
Stayed 1 night in Sep 2023

2/10 Terrible

karl

Stayed 1 night in Sep 2023

2/10 Terrible

Michaela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sea view with a side of bed bugs
No staff in hotel, room was left open and key on the bed on arrival, had to call the manager for check in. Room was booked for 3 people but sofa bed wasn’t set up- had to do it ourselves. Bathroom smelt like sewage. Bed bugs in the bed which we found upon on leaving the next morning- they were alive! We complained to the work men in reception who called the manager. When the manager came he walked past us and didn’t acknowledge us- the reception area is small and no one else was around and he knew we were waiting to speak to him. I had to approach him and ask if he’s the manager. I didn’t even get an apology for the state of the room, and was told I was receive a phone call in a few hours to discuss compensation; no contact has been made and he’s been ignoring my calls/messages. It should be illegal to own a hotel if you’re incompetent and don’t have people skills or the skill to hire staff who can keep up hygiene standards. The whole hotel is a bio hazard. This is not the first time they’ve had a bed big issue in the past 3 months as admitted by management.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
It was okay, waited for 10 minutes for someone to come and check us in, rang the bell multiple times, bedroom was okay but the bathroom was not good, no towels in the and not much toilet paper, we asked the guy for some towels and toilet paper and he said he’d sort it, but he didn’t
Stayed 2 nights in Sep 2023

8/10 Good

david

Liked: Cleanliness
reasonable budget stay
There for a three night stay room was basic but perfectly fine for the price Reasonable location near the Gynn Square tram stop.
Stayed 3 nights in Sep 2023

2/10 Terrible

Sarah

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

6/10 Okay

courtney

Didn’t have no tv remote in the hotel room so couldn’t even watch tv or anything
Stayed 1 night in Sep 2023

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disguaring place
Stayed 2 nights in Sep 2023

2/10 Terrible

Nationwide

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bed bugs
Stayed 2 nights in Sep 2023

4/10 Poor

William

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Not good enough even for the price
No cups for tea no towels until last day after after telling the owner every day rubbish stuffed behind chest of drawers cheap stay though
Stayed 3 nights in Sep 2023

8/10 Good

Joseph

Stayed 1 night in Sep 2023

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place

2/10 Terrible

Peter

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Utterly disgraceful
The reception we got was very rude told us our key was in the room never told us what room we were staying in, went to the room the radiator was showing live wires and falling off the wall, shelf where kettle was absolutely dirty, bathroom room was absolutely filthy the bed sheet had all urine stains on it would not stop here again, had no breakfast in the morning you were told to go the cafe around the corner, Asked to speak to the manager he was never there reception was never open
Stayed 1 night in Sep 2023