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We had an unexpected stay and this hotel came thru for us. They even gave us an an upgrade.
The only thing we didn't like was the sound of cars off the freeway, a bit unexpected but maybe if better soundproofing, would make it a great place to stay.
Also the breakfast was delicious
I liked the easy convenience to the free way. The staff was wonderful. And the rooms were clean. The picture's of the airplanes tjrpughout the building were awesome. My only complaint is the breakfast. The eggs were runny lkke sitting in water. The sausage was frozen.
I like that they had complementary breakfast. Also the hot chocolate and cookies in the lobby for gas. I had a great assortment of snacks and beverages. You could purchase as well.
Junae
Stayed 2 nights in Feb 2024
6/10 Okay
Travis
Travelled with family
25 Feb 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Very small parking spaces and many larger pickup trucks made the parking situation more difficult than necessary. The halls have a faint odor of cat urine. Looks nicely remodeled in pictures, but in person it looks more like a cheap facelift.
Hi Dori- Thank you so much for taking the time t complete the review! I know just how important you time is in this day and age!Thank you for your 5 rating! I feel like we are more of a "Mom and Pop" place rather than just a chain. Our guests our very important to us and the only way we can continue to improve our services is through guests like you who provide us with important feedback!I hope we will see you again if your travels bring you back to the Boise area!Safe Travels!Debi GuerricaechevarriaGuest Services
Excellent service from staff. Even when we needed an extra room, they were able to get us the room across the hall. But to be honest the beds in both rooms during our stay were horribly uncomfortable. Everyone came home with sore backs from the beds. Maybe those need an upgrade? Everything else was great
Heather
Stayed 3 nights in Feb 2024
Response from debi on 22 Feb 2024
Hi Heather - Hi Dori- Thank you so much for taking the time to complete the review! I know just how important you time is in this day and age!I feel like we are more of a "Mom and Pop" place rather than just a chain. Our guests our very important to us and the only way we can continue to improve our services is through guests like you who provide us with important feedback!I am sorry that we fell short of your expectations in the bed depart- good rest is so very important when traveling. I have passed on the information to Tracey, our GM and we will be looking into the matressesI hope we will see you again if your travels bring you back to the Boise area!Safe Travels!Debi GuerricaechevarriaGuest Services
I was really surprised how nice and roomy my room was
Jerald
Stayed 1 night in Feb 2024
Response from debi on 22 Feb 2024
Hi Jerald-Hi Dori- Thank you so much for taking the time to complete the review! I know just how important you time is in this day and age!Thank you for your 5 rating! I feel like we are more of a "Mom and Pop" place rather than just a chain. Our guests our very important to us and the only way we can continue to improve our services is through guests like you who provide us with important feedback!I hope we will see you again if your travels bring you back to the Boise area!Safe Travels!Debi GuerricaechevarriaGuest Services
The Manager who checked me in was super welcoming and wonderfully sweet!
Keith
Stayed 1 night in Feb 2024
Response from debi on 22 Feb 2024
Hi Keith-Thank you so much for taking the time to complete the review! I know just how important you time is in this day and age!Thank you for your 5 rating! I feel like we are more of a "Mom and Pop" place rather than just a chain. And, because of Tracey, our GM, we are more like family and it is fun to come to work !Our guests our very important to us and the only way we can continue to improve our services is through guests like you who provide us with important feedback!I hope we will see you again if your travels bring you back to the Boise area!Safe Travels!Debi GuerricaechevarriaGuest Services
This is easy access to the airport, downtown & BSU. Only drawback, somewhat noisy outside due to a big truck parking.
Very nice inside, staff helpful & pleasant.
Jan
Stayed 3 nights in Feb 2024
Response from debi on 22 Feb 2024
Hi Jan-Thank you so much for taking the time to complete the review! I know just how important you time is in this day and age!Thank you for your 5 rating! I feel like we are more of a "Mom and Pop" place rather than just a chain. Our guests our very important to us and the only way we can continue to improve our services is through guests like you who provide us with important feedback!I hope we will see you again if your travels bring you back to the Boise area!Safe Travels!Debi GuerricaechevarriaGuest Services
8/10 Good
jessica, mccall
1 Feb 2024
Liked: Cleanliness, staff & service
Staff was friendly and helpful. The room was clean. The room was very noisy from the traffic. It is what it is…a hotel next to the freeway.
I got this room for an employee whose vehicle had broke down so I didn't actually stay here. I spoke with Aaron at the front desk and he was wonderful to work with and get my employee set up for the night (who wasn't prepared to stay the evening). Excellent customer service!
Jenna
Stayed 1 night in Jan 2024
Response from Tracey Fitz on 22 Feb 2024
Hi Jenna- thank you so much for your awesome 5 STAR review, I am so happy Aaron took good care of you and your guest. Please do come back and see us gain. Take Care!
10/10 Excellent
KEITH
Business traveller
16 Jan 2024
KEITH
Stayed 2 nights in Jan 2024
Response from debi on 22 Feb 2024
Hi Keith-Thank you so much for taking the time to complete the review! I know just how important you time is in this day and age!Thank you for your 5 rating! I feel like we are more of a "Mom and Pop" place rather than just a chain. Our guests our very important to us and the only way we can continue to improve our services is through guests like you who provide us with important feedback!I hope we will see you again if your travels bring you back to the Boise area!Safe Travels!Debi GuerricaechevarriaGuest Services
Hi Natalie-Thank you so much for taking the time to complete the review! I know just how important you time is in this day and age!Thank you for your 5 rating! I feel like we are more of a "Mom and Pop" place rather than just a chain. Our guests our very important to us and the only way we can continue to improve our services is through guests like you who provide us with important feedback!I hope we will see you again if your travels bring you back to the Boise area!Safe Travels!Debi GuerricaechevarriaGuest Services
This property is close to the airport and also downtown. The propert is very clean amd modern and the staff are helpful and very friendly
Jeffery
Stayed 1 night in Jan 2024
Response from debi on 22 Feb 2024
Hi Jeffrey-Thank you so much for taking the time to complete the review! I know just how important you time is in this day and age!Thank you for your 5 rating! I feel like we are more of a "Mom and Pop" place rather than just a chain. Our guests our very important to us and the only way we can continue to improve our services is through guests like you who provide us with important feedback!I hope we will see you again if your travels bring you back to the Boise area!Safe Travels!Debi GuerricaechevarriaGuest Services
4/10 Poor
Binkley
Business traveller
7 Jan 2024
Liked: Amenities
Disliked: Staff & service
parking lot is an icy snowy mess. easy for a wreck or someone fall. The guy at check in did not care about any of my concerns. He told me where to park and that my room would over look the lot. However, I could not see my vehicle. mattresses and covers are filthy. coffee table and tray were filthy. Coffee grounds wiped into chair. That was just walking in the room. I ckeck every room for bed bugs. Did not find any but discovered the dirty mattresses.
Binkley
Stayed 1 night in Jan 2024
Response from debi on 22 Feb 2024
Hi Binkley- Thank you for taking the time to complete the survey. I'm sorry we failed to live up to your expectations. But, thanks to your feedback, we continue to try and improve our guest experience!Debi GuerricaechevarriaGuest Services
8/10 Good
Jill
6 Jan 2024
Liked: Cleanliness, staff & service
Jill
Response from debi on 22 Feb 2024
Hi Jill-Thank you so much for taking the time to complete the review! I know just how important you time is in this day and age!I feel like we are more of a "Mom and Pop" place rather than just a chain. Our guests our very important to us and the only way we can continue to improve our services is through guests like you who provide us with important feedback!I hope we will see you again if your travels bring you back to the Boise area!Safe Travels!Debi GuerricaechevarriaGuest Services
Hi Janis,I know how valuable time is, so I want to thank you for taking the time out of your day to complete the survey for your recent stay at Hotel 28!Thank you for your 5 star rating! The feedback we get is very important. We are continually trying to improve our guest experience and can only do that with the help and input from those like you to let us know how we are doing!I hope we will see you again should you find yourself back in the Boise area.Happy New Year!Debi GuerricaechevarriaGuest Services
Debbie at the front desk was PHENOMENAL! She made sure I knew all the questions I had before I even asked them, way to anticipate a customers needs Debbie! She is a huge reason why I will highly recommend this hotel! Good interactions with staff is huge! Also the beds are amazingly comfortable, super clean rooms, including a full continental breakfast and an amazing spa room! Thank you for a wonderful stay during the holidays
Aja
Stayed 3 nights in Dec 2023
Response from debi on 27 Dec 2023
Hi Aja,Thank you for taking the time to complete the survey for your recent stay at Hotel 28. And , thank you for the 5 rating! We really do value the feedback we get from our guests to try to continually improve their experience. I am so happy to hear you were pleased with your stay!And, I really appreciate your shout out- it was even seen by the owners!. YOu re too kind- but my job is easy with guests like you!Should you find yourself in the Boise area, we would love to see you again!Happy New Year!Debi GuerricaechevarriaGuest Services
Service was great from phone calls to pickup, thank you!
Raymond
Stayed 1 night in Dec 2023
Response from debi on 27 Dec 2023
Hi Raymond,Thank you for taking the time to complete the survey for your recent stay at Hotel 28. And , thank you for the 5 rating! We really do value the feedback we get from our guests to try to continually improve their experience. I am so happy to hear you were pleased with your stay!Should you find yourself in the Boise area, we would love to see you again!Happy New Year!Debi GuerricaechevarriaGuest Services
Absolutely amazing property beautiful on the i side and out you will love it. Staff is stupendous, if you ever need a spokes person I would definitely promo it! 👍💯
Maria
Stayed 2 nights in Dec 2023
Response from debi on 27 Dec 2023
Hi Maria,Thank you for taking the time to complete the survey for your recent stay at Hotel 28. And , thank you for the 5 rating! We really do value the feedback we get from our guests to try to continually improve their experience. I am so happy to hear you were pleased with your stay!Should you find yourself in the Boise area, we would love to see you again!Happy New Year!Debi GuerricaechevarriaGuest Services
10/10 Excellent
Adriana
17 Dec 2023
Adriana
Stayed 1 night in Dec 2023
Response from debi on 22 Feb 2024
Hi Adriana-Thank you so much for taking the time to complete the review! I know just how important you time is in this day and age!Thank you for your 5 rating! I feel like we are more of a "Mom and Pop" place rather than just a chain. Our guests our very important to us and the only way we can continue to improve our services is through guests like you who provide us with important feedback!I hope we will see you again if your travels bring you back to the Boise area!Safe Travels!Debi GuerricaechevarriaGuest Services
8/10 Good
Michael
17 Dec 2023
Michael
Stayed 1 night in Dec 2023
Response from debi on 27 Dec 2023
Hi Michael,Thank you for taking the time to complete the survey for your recent stay at Hotel 28. We really do value the feedback we get from our guests to try to continually improve our guest experience! I'm sorry we faild to make this the best experience possible, but hope you will give us the chance in the future should you be back in the Boise area!Happy New Year!Debi GuerricaechevarriaGuest Services
10/10 Excellent
Vincent
17 Dec 2023
Liked: Amenities
Great price for a great room and amenities with free hot breakfast! There’s even a free airport shuttle. Nice and cozy outdoor fireplace!
Vincent
Stayed 2 nights in Dec 2023
Response from debi on 31 Dec 2023
Hi Vincent,I know how valuable time is, so I want to thank you for taking the time out of your day to complete the survey for your recent stay at Hotel 28!Thank you for your 5 star rating! The feedback we get is very important. We are continually trying to improve our guest experience and can only do that with the help and input from those like you to let us know how we are doing! I am delighted you enjoyed our firepit as well.I hope we will see you again should you find yourself back in the Boise area.Happy New Year!Debi GuerricaechevarriaGuest Services
Hi Cory,I know how valuable time is, so I want to thank you for taking the time out of your day to complete the survey for your recent stay at Hotel 28!Thank you for your 5 star rating! The feedback we get is very important. We are continually trying to improve our guest experience and can only do that with the help and input from those like you to let us know how we are doing!I hope we will see you again should yoi find yourself back in the Boise area.Happy New Year!Debi GuerricaechevarriaGuest Services
loved this hotel! rooms were lovely and comfortable. staff super friendly. close and convenient to the airport & gas station!
Aleksandra
Response from debi on 22 Feb 2024
Hi Aleksandra-Thank you so much for taking the time to complete the review! I know just how important you time is in this day and age!Thank you for your 5 rating and your kind words It is a pleasure to come to work each day! I feel like we are more of a "Mom and Pop" place rather than just a chain.k. Our guests our very important to us and the only way we can continue to improve our services is through guests like you who provide us with important feedback!I hope we will see you again if your travels bring you back to the Boise area!Safe Travels!Debi GuerricaechevarriaGuest Services
Hi Victor,I know how valuable time is, so I want to thank you for taking the time out of your day to complete the survey for your recent stay at Hotel 28!Thank you for your 5 star rating! The feedback we get is very important. We are continually trying to improve our guest experience and can only do that with the help and input from those like you to let us know how we are doing!I hope we will see you again should yoi find yourself back in the Boise area.Happy New Year!Debi GuerricaechevarriaGuest Services
Hi Javier-Thank you so much for taking the time to complete the review! I know just how important you time is in this day and age!Thank you for your 5 rating! I feel like we are more of a "Mom and Pop" place rather than just a chain. Our guests our very important to us and the only way we can continue to improve our services is through guests like you who provide us with important feedback!I hope we will see you again if your travels bring you back to the Boise area!Safe Travels!Debi GuerricaechevarriaGuest Services
Hi Christina,Thank you for taking the time to complete our online survey regarding you recent stay with us here at Hotel 28! And, thank you so much for your 10 rating! It is always nice to hear guests are pleased with our services! Our guests are very important to us! I feel like we are more of a "Mom & Pop" hotel than a large chain and we are continually striving to improve our services. We are only able to to do this when guests, such as yourself, provide feedback!Thank you, again, for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.I hope that we will see you again, when your travels bring you back to the Boise area!Take Care,Debi GuerricaechevarriaGuest Services
Response from Assistant General Manager on 8 Dec 2023
Michael, Thank you for staying with us, We are saddened to see that we must not have met your expectations. We would like to know more about what went wrong with your stay, and if possible make it up to you! Please call the hotel directly if you wish to elaborate and speak to management about your stay.Please travel safely. and have a beautiful day.
Does not look like the pictures. Next to a truck stop, kind of sketchy area
Giselle Salgado
Stayed 1 night in Dec 2023
Response from debi on 7 Dec 2023
Hi Giselle,Thank you for taking the time to complete the survey on your recent stay with us at Hotel 28. I am deeply sorry we failed to meet your expectation. We are continually striving to improve our guest experience, so your feedback is important to us.Wishing you a happy Holiday Season!DebiGuest Services
Hi Rodney,Thank you for taking the time to complete our online survey regarding you recent stay with us here at Hotel 28! And, thank you so much for your 5 rating! It is always nice to hear guests are pleased with our services! Our guests are very important to us! I feel like we are more of a "Mom & Pop" hotel than a large chain and we are continually striving to improve our services. We are only able to to do this when guests, such as yourself, provide feedback!Thank you, again, for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.I hope that we will see you again, when your travels bring you back to the Boise area!Happy Holidays,Debi GuerricaechevarriaGuest Services
This hotel was 3 minutes from the airport, and had breathtaking scenic views from all corners.
Daniel
Stayed 3 nights in Nov 2023
Response from debi on 7 Dec 2023
Hi Daniel,Thank you for taking the time to complete our online survey regarding you recent stay with us here at Hotel 28!And, thank you so much for your 5 rating! It is always nice to hear guests are pleased with our services! Our guests are very important to us! I feel like we are more of a "Mom & Pop" hotel than a large chain and we are continually striving to improve our services. We are only able to to do this when guests, such as yourself, provide feedback!Thank you, again, for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.I hope that we will see you again, when your travels bring you back to the Boise area!Happy Holidays,Debi GuerricaechevarriaGuest Services
Thank you for taking the time to complete our online survey regarding you recent stay with us here at Hotel 28! And, thank you so much for your 5 rating! It is always nice to hear guests are pleased with our services! Our guests are very important to us! I feel like we are more of a "Mom & Pop" hotel than a large chain and we are continually striving to improve our services. We are only able to to do this when guests, such as yourself, provide feedback!Thank you, again, for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.I hope that we will see you again, when your travels bring you back to the Boise area!Happy Holidays,Debi GuerricaechevarriaGuest Services
Hi Scott,I just wanted to thank you for taking the time to complete the survey for your recent stay with us at Hotel 28 Boise Airport, Ascend Hotel Collection. It truly made my day to read your review!Thank you so much for your 5 rating! It is always nice to hear guests are pleased with our services! Our guests are very important to us! I feel like we are more of a "Mom & Pop" hotel than a large chain and we are continually striving to improve our services. We are only able to to do this when guests, such as yourself, provide feedback!Thank you, again, for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Take Care,Debi GuerricaechevarriaGuest Services
It was a fine hotel - friendly staff - was great for our stay in Boise.
gina
Stayed 2 nights in Nov 2023
Response from debi on 29 Nov 2023
H Gina,I just wanted to thank you for taking the time to complete the survey for your recent stay with us at Hotel 28 Boise Airport, Ascend Hotel Collection. It truly made my day to read your review!It is always nice to hear guests are pleased with our services! Our guests are very important to us! I feel like we are more of a "Mom & Pop" hotel than a large chain and we are continually striving to improve our services. We are only able to to do this when guests, such as yourself, provide feedback!Thank you, again, for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Take Care,Debi GuerricaechevarriaGuest Services
Very friendly staff. Rooms very spacious and comfortable. Decided to stay an additional 4 nights at this same motel. Breakfast great.
Hal
Stayed 1 night in Nov 2023
Response from debi on 29 Nov 2023
Hi Hal,I just wanted to thank you for taking the time to complete the survey for your recent stay with us at Hotel 28 Boise Airport, Ascend Hotel Collection. It truly made my day to read your review!Thank you so much for your 5 rating! It is always nice to hear guests are pleased with our services! Our guests are very important to us! I feel like we are more of a "Mom & Pop" hotel than a large chain and we are continually striving to improve our services. We are only able to to do this when guests, such as yourself, provide feedback!I was a pleasure to meet you and your son! I hope you enjoyed the BSU game- despite the cold!Thank you, again, for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.I hope that we will see you again, when your travels bring you back to the Boise area!Finally, I want to thank you very much for your service and all that it entailed! Take Care,Debi GuerricaechevarriaGuest Services