Restaurant

Reviews of Best Western Cold Lake Inn

4 out of 5
Best Western Cold Lake Inn
4815 52nd Street, Cold Lake, AB

Reviews

8.2

Very good

Rating 10 - Excellent. 128 out of 300 reviews" "
Rating 8 - Good. 103 out of 300 reviews" "
Rating 6 - Okay. 41 out of 300 reviews" "
Rating 4 - Poor. 16 out of 300 reviews" "
Rating 2 - Terrible. 12 out of 300 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Nick

Business traveller
Disliked: Property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Alannah, Lloydminster

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice big rooms, looks a lot nicer inside then it does outside.
Stayed 1 night in Mar 2024

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Harvey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice that there is a swimming pool.
Stayed 1 night in Jan 2024

8/10 Good

PAUL

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Darcy, Athabasca

Liked: Cleanliness, staff & service
Bed sags to the middle
Stayed 1 night in Jan 2024

10/10 Excellent

Bobby

Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Stayed 1 night in Nov 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff are always amazing at this hotel. Always smiling and helpful.
Stayed 1 night in Nov 2023

6/10 Okay

Karen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Soup

Stayed 1 night in Nov 2023

10/10 Excellent

Paula

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family had a great stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
That staff at this location are always AMAZING!
Stayed 1 night in Oct 2023

6/10 Okay

Kari

Stayed 1 night in Oct 2023

6/10 Okay

Stephanie

Stayed 1 night in Oct 2023

8/10 Good

Leo

Stayed 1 night in Oct 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Gordon

Liked: Amenities
I interacted with a few of the staff and all were extremely helpful. The room is clean and nicely organized.
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Stayed 1 night in Sep 2023

4/10 Poor

Blake

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Thu Thuy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are amazing!! Always helpful and friendly
Stayed 1 night in Aug 2023

4/10 Poor

Brandi

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Dirty and dated. the room was dark & old. looked like the last time it had a deep clean was 20 years ago. We stayed in the family suite and agreed never again. For $225 / night… do better
Response from Alban on 30 Aug 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for falling short of your expectations during your recent stay in our family suite. Your feedback is invaluable to us as it helps us understand areas where we need to improve.We take your comments seriously and will be conducting a thorough review of the room's condition to ensure that it receives the attention it needs. Your feedback regarding the cleanliness and overall appearance of the suite will be addressed promptly to prevent any future occurrences.We understand that the rate you paid for your stay did not align with the quality of the accommodations you received. Rest assured, we are committed to providing the best possible experience for our guests, and we will take steps to make the necessary improvements to deliver on that promise.We truly hope you'll consider giving us another chance in the future. Our team is dedicated to delivering a comfortable and enjoyable stay for all of our guests, and we would love the opportunity to show you the improvements we've made based on your feedback.Once again, thank you for bringing these issues to our attention.

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service were excellent. We stayed in the king efficiency suite which was surprisingly comfortable. I recommend staying at this hotel. The only disappointment was that there was no restaurant on site. Apparently, Sawmill has moved out and a Smittys is in the process of moving in.
Stayed 1 night in Aug 2023

10/10 Excellent

Andrea

Stayed 1 night in Aug 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious and clean
Stayed 1 night in Aug 2023

4/10 Poor

Cody

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
dirty and poor location
Stayed 1 night in Aug 2023

10/10 Excellent

Frederick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and her two little boys loved our stay at your hotel, especially the pool and water slide..
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service from the front end staff! Would highly recommend booking with them!
Stayed 1 night in Aug 2023

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is made up of two buildings. The main hotel and a "motel" satellite building. I was in the satellite building. The hotel is directly on a busy road but the traffic noise was minor in my room. The room itself was basic in design but worked well. Fridge and microwave were convenient. The bed was very comfortable. Bathroom was spotless. The breakfast in the mornings (I was there for 2 nights) was different each day (one day boiled eggs and sausage and the next egg patties and bacon). I enjoyed my stay.
Stayed 2 nights in Aug 2023

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

6/10 Okay

Barbara

Stayed 2 nights in Aug 2023

8/10 Good

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Aug 2023

10/10 Excellent

tewe

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Aug 2023

10/10 Excellent

Alexandre

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awsome
Stayed 6 nights in Jun 2023

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
The pool and water slide were a hit with our grandchildren. The breakfast were excellent.
Stayed 5 nights in Aug 2023

10/10 Excellent

Ashmika

Travelled with family and small children
Liked: Cleanliness, staff & service
cleanliness was top class. service was good. and overall was ok.
Stayed 1 night in Aug 2023

2/10 Terrible

Shaneef

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I fell in the dining room at breakfast and not even 1 staff came by and asked if i was ok. my back and left side of my body is all soar.
Stayed 1 night in Aug 2023

8/10 Good

Glenn

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit dated but quiet
We were in the motel portion of the property, which is a bit dated but is fine. The breakfast was excellent.
Stayed 1 night in Jul 2023

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

6/10 Okay

Andrew

Travelled with family
Bugs in room, Seems like nowadays you have to ask for towels & coffee items next day. We weren’t in main building so it was noisy. Breakfast was good
Stayed 2 nights in Jul 2023

8/10 Good

Nicole

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great that there was a water slide, pool, and hot tub. Wonderful free breakfast. Didn’t realize there was both a motel and hotel. Accidentally booked the motel thinking it was the hotel. Motel was okay but had to exit outside to get to main building. Main reception area washrooms were out of order. Nice to see a full restaurant, lounge, and VLTs all in one location.
Stayed 2 nights in Jul 2023

10/10 Excellent

Mike, Edmonton

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were attentive without over doing it. Bed was very comfortable. Able to control temperature in room which was nice.
Stayed 2 nights in Jun 2023

10/10 Excellent

Douglas, St. Albert

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Properly is good for those traveling with pets.
Stayed 1 night in Jul 2023

10/10 Excellent

Oluseyi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I had a pleasantly surprising stay. I am an agreeable person and I don’t usually leave reviews. This hotel had pleasant staff, clean rooms, a pretty good free breakfast, and a water slide! My kids had fun and we enjoyed ourselves. The rooms didn’t have USB plugs, the elevator was a bit slow, and the pool was not huge. None of these cost them a star’s rating from me. I’ll be back.
Stayed 2 nights in Jun 2023

10/10 Excellent

kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Decent free breakfast. Better then most!
Stayed 5 nights in Jun 2023

6/10 Okay

J L

Travelled with family
Guy at front desk was not friendly. People in next room were making a lot of noise until 4 am so not much sleep. Rooms were clean.
Stayed 1 night in May 2023

8/10 Good

Megan

Travelled with partner
Liked: Staff & service, property conditions & facilities
Clean and affordable rooms, just noisy on the motel aide that opens into the O2's parking lot.
Stayed 2 nights in May 2023