Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (1st Floor;with Single Sofabed)

Reviews of Best Western Plus Bowling Green

2.5 out of 5
Best Western Plus Bowling Green
1940 Mel Browning Street, Bowling Green, KY

Reviews

8.2

Very good

Rating 10 - Excellent. 454 out of 1002 reviews" "
Rating 8 - Good. 306 out of 1002 reviews" "
Rating 6 - Okay. 131 out of 1002 reviews" "
Rating 4 - Poor. 66 out of 1002 reviews" "
Rating 2 - Terrible. 45 out of 1002 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Sandra

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
This is a very shoddy renovation of an old hotel made to look new. There were broken tiles in our bathroom that looked like rat holes and a picture was securely stuck crooked on the wall. We were only staying for one night while traveling through and needed a pet friendly hotel. But, the reviews on Expedia were much too generous for this poorly maintained hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Walter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and area along with the hotel
Stayed 1 night in Mar 2024

8/10 Good

thomas, marion

Liked: Cleanliness, staff & service, property conditions & facilities
Dr55f5f5f
Stayed 1 night in Mar 2024

6/10 Okay

Bradley

Liked: Staff & service
Definition of average
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
dd
Stayed 1 night in Mar 2024

4/10 Poor

Brandon

Travelled with family
Liked: Cleanliness
The beds were like sleeping on concrete, there was nothing comfortable about the beds at all. Ended up not being able to sleep more than 4hrs because of the beds, would not recommend.
Stayed 1 night in Mar 2024

2/10 Terrible

Kathy

Stayed 1 night in Mar 2024

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found everything to our liking. We could park near our room, and the breakfast was excellent. The facilities were clean and well kept. Everyone was friendly and helpful. We would happily stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024

10/10 Excellent

Ivan

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most comfortable bed ever!
Stayed 1 night in Mar 2024

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

carlos

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property was very dirty. Carpets were very dirty and cushions on furniture in lobby were also dirty. Room was average.
Stayed 4 nights in Feb 2024

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Catherine

Travelled with partner
All good. Nice place off the busy highway.
Stayed 1 night in Feb 2024

6/10 Okay

Alana

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024

2/10 Terrible

Duane

Travelled with family, Travelled with pets
Hotel said pet friendly, but charged $40 extra pet fee. No disclosure at time of booking.
Stayed 1 night in Feb 2024
Response from Tim on 15 Feb 2024
Hi Duane. Thank you so much for your review on our property. I wanted to clear up the pet fee that you have listed as not being disclosed. When you visit our page on the Expedia webiste, under policies, it states clearly Pets allowed for an extra charge of USD 40 per accommodation, per night. We hope you will consider us again in the future for your hotel needs.

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

April

Disliked: Cleanliness, staff & service, property conditions & facilities
Felt like place was unsafe and dirty all around very cheap, would not recommend. Also tried to get a refund, but you guys did not respond , we didn’t even stay there at all and we were still charged almost $300 for 3 nights that we did not use. We will never use Expedia again. Not worth it!!!!!
Stayed 3 nights in Feb 2024
Response from Tim on 14 Feb 2024
Hi April, Thank you for taking time to review your experience with us. First lets address the financials. You booked through a third party, they handle the financials for the stay. A preauthorization was done for pre-check in but was reversed when you decided to leave. This can take 3-5 business days for your financial institution to remove the hold. After speaking with the front desk representative that attempted to check you in, you did not actually inhabit the room. What I find curious is how you can place such a judgement on our property when you didn't step foot in the room. Our lobby is immaculate and so is the property as you enter the building. Personal preference is a part of being human and we understand that you might not have felt comfortable with an outdoor entry room. Our upstairs rooms are accessed via a secure corridor, providing security that isn't available on the ground level and we would have been happy to place you in one of those rooms. If you have not seen the hold released, please contact your financial institution. We do hope that you will give us a chance in the future to show you how delightful our property is and how each one of us puts that little extra in EXTRAordinary hospitality.

10/10 Excellent

LaRose

Stayed 1 night in Feb 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient having the Cracker Barrel right next door.
Stayed 1 night in Feb 2024

10/10 Excellent

Sharon

Bathroom could have been cleaned !
Stayed 2 nights in Feb 2024

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff was very nice and it was an easy check in and out.
Stayed 1 night in Feb 2024

8/10 Good

Douglas

Travelled with partner
The hotel was close to I -65 and a number of places to eat - we were simply stopping overnight night so really didn’t experience the facilities much - generally it was quite good although parts were abit tired and could use a little TLC
Stayed 1 night in Jan 2024

10/10 Excellent

Anthony

Stayed 1 night in Jan 2024

6/10 Okay

Larry

Liked: Staff & service
Just an average hotel
Stayed 1 night in Jan 2024

8/10 Good

Steven

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. It was a quiet place to stay. Lots of food options close by. Beds and rooms were clean. One of the better hotel breakfasts i have had. Staff kept everything stocked. Would definitely stay again when in town
Stayed 1 night in Jan 2024

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value. Clean and comfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay overnight. Close to highway and had a decent breakfast. Quiet and safe with good rate. Comfy beds and easy parking. Would update fridge microwave and shower a bit. Bathroom was ice cold and was blowing cold air, but a hot shower. Staff was nice. Would recommend for the price.

10/10 Excellent

cathy

Stayed 1 night in Jan 2024

8/10 Good

VERA E.

Stayed 1 night in Jan 2024

10/10 Excellent

Peter, Camden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time and the staff was pleasant.
Stayed 1 night in Dec 2023

10/10 Excellent

Raja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place located was easily accessible to everything. Got good hospitality!
Stayed 1 night in Dec 2023

8/10 Good

Gary

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for the location and price
Stayed 4 nights in Oct 2023

6/10 Okay

christopher

Liked: Staff & service
Breakfast disappointing. Carpets stained
Stayed 1 night in Dec 2023

4/10 Poor

Nicole

Travelled with family
Disliked: Property conditions & facilities
The heater in our room was broken. It never shut off when it got to temperature. My husband had to get up throughout the night to turn it off and back on when the room got too cold. The road noise was also TERRIBLE. We have stayed in many hotels and this was one of the worst for road noise. The eggs were cold and there was no breakfast meat.
Stayed 1 night in Dec 2023
Response from Tim on 31 Dec 2023
Hi Nicole. Thank you so much for taking time to review your stay here in Bowling Green. Thank you for letting us know about the HVAC unit, I will have maintenance check it out first thing. I do wish you had let the front desk know about the road noise, we would have been happy to find you a room that was quieter. In regards to breakfast, we are very sorry that there was not meat available the morning of your stay, our oven decided it no longer wanted to work and the only option was to not have meat and to resource another oven. We do hope that you will give us another chance in the future to show you that we really do put that little ETRXA in extraordinary hospitality.

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Glenn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

GeorgeAnne

Disliked: Property conditions & facilities

10/10 Excellent

Salvatore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly, unbelievable breakfast
Stayed 1 night in Dec 2023

8/10 Good

Kathy

Stayed 1 night in Dec 2023

10/10 Excellent

John

Stayed 1 night in Dec 2023

10/10 Excellent

Teresa

Travelled with family
Liked: Amenities
The night stands were obviously not wiped down as there was beverage circles present. The door lock looked like it had been kicked in, this left us feeling like the room has a criminal past!
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. Had a tornado blow by and we were given instructions where to go in case it got bad enough. Great people serving breakfast at the free continental breakfast.
Stayed 2 nights in Dec 2023

8/10 Good

William

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very convenient location and right next door to Cracker Barrel.
Stayed 2 nights in Dec 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

KRISTY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Patrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Dec 2023

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Tim on 5 Dec 2023
Thank you for such a wonderful review! We look forward to seeing you again in the future!

10/10 Excellent

Bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very friendly and was very accommodating. The property was clean and well kept.
Stayed 1 night in Nov 2023
Response from Tim on 5 Dec 2023
Thank you for such a wonderful review! We look forward to seeing you again in the future!