Property amenity

Reviews of Candlewood Suites Bowling Green, an IHG Hotel

2.5 out of 5
Candlewood Suites Bowling Green, an IHG Hotel
540 Wall Street, Bowling Green, KY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 144 out of 225 reviews" "
Rating 8 - Good. 54 out of 225 reviews" "
Rating 6 - Okay. 11 out of 225 reviews" "
Rating 4 - Poor. 7 out of 225 reviews" "
Rating 2 - Terrible. 9 out of 225 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Oct 2023

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great check in and the room is much more than we expected
Stayed 1 night in Oct 2023

10/10 Excellent

Sarah

Stayed 2 nights in Sep 2023

10/10 Excellent

Aaron

Stayed 1 night in Jul 2023
Response from Crystal- General Manager on 14 Jul 2023
Aaron, Thank you for your positive feedback! We are so happy to hear that you enjoyed your stay with us here at Candlewood Suites, Bowling Green. We hope that you will give us the opportunity to serve you again in the future!

8/10 Good

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, but need better coffee.
This is my first stay at Candlewood Suites. It was better than expected. My only suggestion is for a better wuality coffee service in the rooms.
Stayed 1 night in Jun 2023
Response from Crystal- General Manager on 21 Jun 2023
Thank you for taking the time to tell us about your experience here at Candlewood! We do strive to make each guest stay as comfortable as possible. We hope that you will give us the opportunity to serve you again in the future!

10/10 Excellent

shantle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Crystal- General Manager on 15 Jun 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites BOWLING GREEN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Shower Ever
The Candlewood Suites rooms are fantastic! They are spacious with a desk and kitchenette. We have stayed at several in the past and this was the first one that we can remember having a huge game room. It was such a nice bonus perk (especially if you are someone who is staying for an extended period of time this provides something else you can do and it was included!). The room was clean but we need to mention the best shower ever! There was plenty of water pressure, hot water and an adjustable head that really made it feel like you were getting a massage. This was one shower that I never wanted to leave. An extra bonus was 4 towels instead of the customary two. I also liked that they had both 'soft' and 'firm' pillows on the beds and they were labeled that way so you could get the exact comfort you wanted. Overall we find Candlewood Suites to be generally pleasant experiences but this one was the best one we found yet. Highly recommended!!
Stayed 1 night in Jun 2023
Response from Crystal- General Manager on 6 Jun 2023
Dear Ryan, I am so happy to hear that you enjoyed your stay here with us at Candlewood Suites Bowling Green. We value our guests and strive to make each stay as pleasant as possible. We hope to see you again in the future!

10/10 Excellent

cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and room was amazing. Facility very nice
Stayed 1 night in May 2023
Response from Crystal- General Manager on 30 May 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites BOWLING GREEN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites, we hope to see you again soon! Sincerely, Crystal Coronado General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Crystal- General Manager on 18 May 2023
Thank you for your review! We value our guests here at Candlewood Suites Bowling Green and your feedback is very important to us. We hope that you will give us the chance to serve you again in the future!

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the loaner locker full of household items you might need to borrow. Very friendly staff and great location.
Response from Crystal- General Manager on 10 May 2023
Good morning, Charles! I am glad to hear that you enjoyed the Lending Locker! We are happy to be able to offer that for our guests. Thank you for choosing to stay here at Candlewood in Bowling Green with us and we hope to see you again soon!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Stayed 2 nights in May 2023
Response from Crystal- General Manager on 10 May 2023
Good morning, James! I want to begin by saying Thank you for choosing to stay with us on while you were in Bowling Green. I hope that you were able to enjoy your time here and found a great place to relax here with us at Candlewood. We hope to see you again soon!

10/10 Excellent

Leland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Very welcoming and helpful. start to finish all was very good. Only issue was shower oscillated in temp while using from cool to extremely hot in seconds every 30 seconds or so. Maybe it was just since we were at the end of the building. That said, I'd still definitely stay here again.
Stayed 3 nights in Apr 2023
Response from Crystal- General Manager on 10 May 2023
Hello, Leland! Thank you for staying with us here at Candlewood! We hope that you enjoyed your time here with us and we hope to see you again soon!

10/10 Excellent

Eric

Stayed 1 night in Apr 2023
Response from Crystal- General Manager on 10 May 2023
Hello, Eric! Thank you for leaving a review for us here at Candlewood! I hope that you were able to relax and enjoy your stay here with us in Bowling Green. We hope to see you again in the future!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, quiet room. Great staff. Pantry wasn’t fully stocked. Would stay here again.
Stayed 1 night in Apr 2023
Response from Crystal- Assistant General Manager on 5 Apr 2023
Dear Diane, Thank you for your feedback regarding your stay here at Candlewood Suites, Bowling Green. We are thankful you chose to stay with us and we look forward to serving you again in the future. Please feel free to reach out to me if there is anything I can do for you!

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dog and people friendly!
Our stay was very comfortable at this hotel. I called ahead to get a room on the first floor since we had our dog traveling with us. They were very accommodating. The staff was very friendly and the rooms were clean and beds were comfortable.
Stayed 1 night in Apr 2023
Response from Crystal- Assistant General Manager on 5 Apr 2023
Dear Lloyd, Thank you for your positive feedback regarding your stay here at Candlewood Suites, Bowling Green. We are glad you chose to stay with us and we look forward to serving you again in the future! Please feel free to reach out to me if there is anything I can do for you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very courteous staff at check in. Clean room.
Stayed 1 night in Mar 2023
Response from Crystal-Assistant General Manager on 5 Apr 2023
Dear Anonymous, Thank you for your positive feedback regarding your stay here at Candlewood Suites, Bowling Green. We are glad you chose to stay with us and we look forward to serving you again in the future!

2/10 Terrible

Jadis

Disliked: Cleanliness, property conditions & facilities, room comfort
It was roaches in my hotel room , very terrible experience.
Stayed 2 nights in Mar 2023

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice , clean and spacious with great amenities
Stayed 1 night in Mar 2023
Response from Crystal- AGM on 27 Mar 2023
Hello and thank you so much for your feedback. We thank you for choosing Candlewood for your stay and we hope to be able to host you again in the future!

10/10 Excellent

sandra

Stayed 1 night in Mar 2023
Response from Crystal- General Manager on 10 May 2023
Good morning, Sandra! I am glad that you enjoyed your stay here with us at Candlewood in Bowling Green! We strive to make each guests stay as wonderful as possible! We hope to see you again soon!

8/10 Good

Jan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed overnight so did not experience much of the facility, but the room was clean and comfortable. The hotel was quiet for good sleeping.
Stayed 1 night in Mar 2023
Response from Crystal- AGM on 27 Mar 2023
Hello and thank you so much for your feedback. We thank you for choosing Candlewood for your stay and we hope to be able to host you again in the future!

10/10 Excellent

Michelle

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved large fridge and stove top
Stayed 1 night in Mar 2023
Response from Crystal-Assistant General Manager on 21 Mar 2023
Thank you for your positive feedback. We look forward to serving you again in the future here at Candlewood Suites Bowling Green.

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth the money
Stayed 1 night in Feb 2023
Response from Crystal Coronado- AGM on 15 Mar 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites BOWLING GREEN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at 270-843-5505 or crystal.coronado@candlewoodsuitesbg.com.Sincerely,Crystal Coronado Assistant General Manager 270-843-5505crystal.coronado@candlewoodsuitesbg.com

10/10 Excellent

brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet and clean. I have no complaints.
Stayed 2 nights in Feb 2023
Response from Crystal-Assistant General Manager on 21 Mar 2023
Thank you for your review. We look forward to serving you again in the future here at Candlewood.

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will always be our place to stay
Wonderful place to stay! It’s like a little home away from home. Great location!! Close to many restaurants and stores.
Stayed 2 nights in Jan 2023
Response from Crystal- Assistant General Manager on 16 Jan 2023
Thank you for your positive feedback. We are so happy to hear that you enjoyed your stay and we look forward to serving you again in the future.

10/10 Excellent

Pedro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room itself was great everything I needed . The staff was always available to answer any questions I had and the location was great . Whatever I need was just a walking distance away . Would definitely book another room at that hotel !
Response from Crystal Coronado- AGM on 27 Dec 2022
Dear Pedro, Thank you for your positive feedback, it is very valuable to us here at Candlewood, Bowling Green. Thank you for choosing to stay with us and we look forward to serving you again in the future.

10/10 Excellent

Linda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and proximity
Stayed 1 night in Oct 2022
Response from Crystal- Assistant General Manager on 28 Oct 2022
Thank you for your positive feedback. Our guests are our number one priority here at Candlewood and we are glad that you enjoyed your stay. We look forward to serving you again in the future.

10/10 Excellent

Todd

Liked: Cleanliness, property conditions & facilities, room comfort
Superb
Everyone was very friendly. The lady at check out was very helpful as I unfortunately had a flat tire but they had a compressor to use. Very clean and comfortable.
Stayed 1 night in Oct 2022
Response from Crystal on 24 Oct 2022
Thank you for your positive feedback. Our guests are our top priority and we are pleased to hear that you enjoyed your stay. We look forward to serving you again in the future here at Candlewood Suites, Bowling Green.

10/10 Excellent

Alice

Stayed 1 night in Oct 2022

10/10 Excellent

Cory

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free laundry was awesome!
Stayed 3 nights in Oct 2022
Response from Crystal on 20 Oct 2022
Thank you for your feedback. Guest satisfaction is always out top priority here at Candlewood! We look forward to having you here with us again in the future.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Oct 2022
Response from Crystal- Assistant General Manager on 19 Oct 2022
Thank you for taking the time to tell us about your experience at Candlewood Suites BOWLING GREEN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at 270-843-5505 or crystal.coronado@candlewoodsuitesbg.com.Sincerely,Crystal Coronado Assistant General Manager 270-843-5505crystal.coronado@candlewoodsuitesbg.com

10/10 Excellent

Keira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for laid back weekend
Absolutely loved our stay this weekend! We stayed for a wedding and the location was perfect. Very close to lots of restaurants and stores and nearby hiking spots. Room was very comfortable and spacious and the staff were incredibly friendly and accommodating. Would definitely stay again!
Stayed 2 nights in Oct 2022
Response from Crystal on 20 Oct 2022
Thank you so much for your kind review. Our guests satisfaction is our top priority here at Candlewood. Thank you for staying with us and we look forward to seeing you again in the future.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WKU Campus Visit
Room was very clean & comfortable. Location was great, can walk to restaurants. I was worried about noise, as it is in a congested area, but not noisy at all. Quick overnight trip to visit WKU campus & do some dorm shopping. A couple of nice parks not too far to get some walking in. Definitely would stay again.
Stayed 1 night in Jul 2022
Response from Crystal- Assistant General Manager on 14 Aug 2022
Thank you for your feedback and thank you for choosing Candlewood Suites. We hope to be able to serve you again in the future!

10/10 Excellent

Tracy Lyn

Travelled with family
Liked: Cleanliness, staff & service, amenities
We will definitely stay again.
Stayed 2 nights in Jul 2022
Response from Crystal-Assistant General Manager on 14 Aug 2022
Thank you for your feedback and for choosing Candlewood Suites. We hope to be able to serve you again in the future.

2/10 Terrible

renee

Stayed 1 night in Jun 2022

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfy 😊
Stayed 1 night in Jun 2022
Response from Crystal on 21 Jun 2022
Thank you for your feedback, we appreciate you and look forward to serving you again in the future here at Candlewood Suites.

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great check in experience! The only down side is the pool was under construction.
Stayed 1 night in Jun 2022
Response from Crystal on 21 Jun 2022
Thank you for your feedback Joshua, we appreciate you and we look forward to serving you again in the future here at Candlewood Suites.

8/10 Good

Chris

Stayed 1 night in Jun 2022
Response from Crystal on 21 Jun 2022
Thank you for your feedback Chris, we appreciate you and we look forward to serving you again in the future here at Candlewood Suites.

10/10 Excellent

lawrence e

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
how clean&neat it was
Stayed 2 nights in Jun 2022
Response from Crystal on 13 Jun 2022
Thank you Lawrence for your positive feedback. We look forward to serving you again in the future here at Candlewood Suites, Bowling Green.

8/10 Good

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Seth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was hard to find.
Stayed 2 nights in May 2022
Response from Crystal on 13 Jun 2022
Thank you for your feedback Seth. We hope to be able to serve you again in the future here at Candlewood Suites.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quite large and the bed was comfortable.
Stayed 1 night in May 2022
Response from Crystal on 13 Jun 2022
Thank you for your feedback Julie. We hope to see you again in the future here at Candlewood Suites.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased, good service and very clean
Stayed 1 night in May 2022
Response from Crystal on 13 Jun 2022
Thank you for your feedback Brian. We hope to see you again in the future here at Candlewood Suites.

10/10 Excellent

SARAH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great hotels. Stayed here last year. Nice to have a full size fridge. Bed snd pillows were clean and ver comfortable. Room.was very clean. Shower had great water pressure. Plenty of places to eat near hotel.
Stayed 1 night in Apr 2022
Response from Crystal on 13 Jun 2022
Thank you for your feedback Sarah. We hope to see you again in the future here at Candlewood Suites.

2/10 Terrible

Sharon

Travelled with family
Liked: Cleanliness, property conditions & facilities
There was a basketball team (about 15) middle school-aged boys staying at the hotel running the halls shouting at the top of their lungs from the time we checked in at 5pm until 11:30pm. We called the front desk numerous times. One room of the boys was next to ours on the second floor. Every time they went in and out the door, they let the door slam (over and over and over and over). While in their room, they were screaming and yelling and wrestling. At one point I thought someone was actually getting hurt. It was obvious there was no adult chaperone present in the room. When this continued until 11:30, we called the front desk again. They said AGAIN they would talk to them. It finally stopped. Next morning as we were checking out, there was another guest talking with the now-front desk person and I could tell it was about the noise. I asked if they had experienced what we had and he replied that he did and he was on the 4th floor!!! Our room was on the 2nd. The front desk person said there were 3 rooms of boys with one chaperone (coach). There were suppose to be at least one chaperone per room. If your hotel gives a whit about your regular paying and respectably acting guests, you should have refused to allow them to stay unchaperoned. Not only for the other guests but WHAT A LIABILITY for the hotel. Last time I’ll choose your hotel when you have no regard how out of control it may get. We should have had a FREE room.
Stayed 1 night in Apr 2022
Response from Crystal on 13 Jun 2022
Thank you for your feedback Sharon. I want to start off by apologizing for the issues you experienced while staying here with us at Candlewood. It is my hope that you will give us the chance to serve you again in the future.

4/10 Poor

Jeff

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2022
Response from Crystal on 13 Jun 2022
Thank you for taking the time to tell us about your experience here at Candlewood. It is my hope to be able to serve you again in the future here at Candlewood Suites, Bowling Green.

10/10 Excellent

Maryann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
This hotel was amazing! The staff was very friendly and helpful. The hotel was clean and pristine.
Stayed 1 night in Apr 2022
Response from Crystal on 13 Jun 2022
Thank you Maryann for your positive feedback. We strive to make your stay as wonderful as possible. We look forward to serving you again in the future here at Candlewood Suites, Bowling Green.

8/10 Good

Felicia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, affordable and comfortable
Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Teresa, Mazomanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Jenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Find! Great Place
There's ALOT of fantastic things to say about this Candlewood Suites location. Pretty easy to find. Ample, free, onsite parking. The lobby and hallways were clean, and the staff was extremely friendly. The rooms were well-stocked, clean, and very reasonably priced. The beds were a little more firm than I, personally, preferred; but I still slept great. I think the best thing about the facility was the water pressure! It was so grand it massaged my scalp and back on the simple flow setting! If you find yourself in need of a place to stay while in Bowling Green, don't hesitate to stay at the Candlewood Suites; I know I will be back.
Stayed 1 night in Jan 2022