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Reviews of Excellence Playa Mujeres - Adults Only All Inclusive

5 out of 5
Excellence Playa Mujeres - Adults Only All Inclusive
Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 814 out of 1007 reviews" "
Rating 8 - Good. 98 out of 1007 reviews" "
Rating 6 - Okay. 45 out of 1007 reviews" "
Rating 4 - Poor. 22 out of 1007 reviews" "
Rating 2 - Terrible. 28 out of 1007 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maritza Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and very convenient.
Stayed 3 nights in Feb 2024
Response from The Excellence Collection on 28 Mar 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was nice
Stayed 7 nights in Mar 2024
Response from The Excellence Collection on 26 Mar 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Alyssa Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible. The beach was beautiful and the pools were perfect. We had a truly relaxing stay and would absolutely stay again.
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on 25 Mar 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Trent William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Staff is friendly and accommodating. Grounds were very tidy and housekeeping service was good. The hotel does show signs of wear and we weren’t super impressed with the dinners we had. The food was good, but not 5 star, and to be honest sometimes not even 4 star. Best food we had was the breakfast buffet which was all made from scratch Mexican food and traditional American breakfast. Drinks were good. A big problem in my opinion is the people who will literally be in the pool area or beach before 7am only to put a towel down and claim a chair for the whole day. The staff does not police the issue very thoroughly. Overall it was a good stay and we would return.
Stayed 3 nights in Mar 2024
Response from The Excellence Collection on 25 Mar 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share your feedback with the Expedia readers.Thank you for adding very generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable with. In addition, the food area is an important aspect we consider and that’s why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway, we did not seem to blow you away with delicious food in every meal. We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Evelio

Travelled with partner
Liked: Cleanliness, staff & service
Todo perfecto
Stayed 3 nights in Mar 2024
Response from The Excellence Collection on 25 Mar 2024
En primer lugar, nos gustaria agradecerle por elegir Excellence Playa Mujeres para vacacionar y por tomarse el tiempo para compartir sus comentarios. Estamos muy contentos de saber que usted ha disfrutado de todo lo que nuestro resort puede ofrecer. Reciba nuestros mas cordiales saludos de The Excellence Collection.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Food and hospitality was amazing
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on 25 Mar 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

beth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place Very friendly staff Pools were awesome Great bar service Wonderful beach Great restaurants
Stayed 8 nights in Mar 2024
Response from The Excellence Collection on 25 Mar 2024
Dear guest, First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as host of your holiday destination and for taking the time to share this review with the Expedia community. It is our pleasure to know that our colleagues, property and amenities exceeded your expectations, making you feel relaxed and pampered all the time. At The Excellence Collection, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction to provide the best vacation experience ever.We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Maddison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Good: Wonderful landscape Enthusiastic staff Near perfect rooms Entertainment The Bad: Noise at night No food to go We were unaware of the dress codes prior to arrival The Ugly: Room had a weird smell Guests hoard pool floaties
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on 25 Mar 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to bring your discontent to our attention.Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay.We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Artemis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great overall. The only problem was we were 3 travellers in a junior suit with two twin beds. The bed was too small for a couple and the bathroom was not very private for 3 adults to share. It was more a “couples’ “hotel than an “adult only” hotel.
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on 27 Mar 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 6 nights in Mar 2024
Response from The Excellence Collection on 25 Mar 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

6/10 Okay

Racquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on 20 Mar 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Emmanuil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel manager was surprised that Expedia didn’t include shuttle service from and to airport which is free with the reservation. My shuttle service was booked with Expedia for an extra $52 which I had to wait in airport upon arrival for more than an hour. I am not sure if I will be booking with Expedia again.
Stayed 11 nights in Mar 2024
Response from The Excellence Collection on 25 Mar 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with the Expedia community.Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay.Transfers are made by a third-party company and available at an additional cost. The hotel does not offer free shuttle services. Our direct sales department has a promotion that covers the fees when booking a suite only through them with a minimum of 3 nights.We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Fidelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on 18 Mar 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. We had an awsome vacation.
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on 18 Mar 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

BRENT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private property with NO vendors. Great food and entertainment! Very comfortable rooms and beds with balcony. Several pool options. Spa experience was great. Many options for activities. Beach has lots of seaweed... as do all the beaches anywhere near Cancun. Service was better than average but not exceptional.
Stayed 8 nights in Mar 2024
Response from The Excellence Collection on 18 Mar 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities meet your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment, and the outstanding service provided by our colleagues. We are sorry you experienced the seaweed season. Please, note that the seaweed depends on weather conditions, although our hotels take the initiative to clean up our beaches daily because we pay special attention and care to maintain them.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Diana, Kent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! Plenty of options to lounge if you want a quieter or louder atmosphere. Beautiful beach. Great dining. Was not disappointed with anything. 10/10!
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on 14 Mar 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!!
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on 14 Mar 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service
Top notch
Stayed 6 nights in Mar 2024
Response from The Excellence Collection on 11 Mar 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Jennie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the property 4 nights, March 2-6. The beach is beautiful, pretty strong waves, so be aware for beginner swimmers. The activities were varied daily (live music, dance party, theater shows), so enough to stay entertained. Housekeeping was excellent..we usually always have to request extra towels &other items/issues, but not this time. Bike riding with Salvador was lively and fun...And finally the dining options were great. The Grill, Lobster House, and Kitchen Table were excellent. Drinks were good also. The entire dining team completely exceeded our expectations, but most especially several individuals: waitress Laura at Kitchen Table, Chef Cristian, and manager Juan, who went above and beyond to ensure that we had an excellent time. I would definitely recommend this property and will for sure be back!! Guests in Room 3105
Stayed 3 nights in Mar 2024
Response from The Excellence Collection on 8 Mar 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Maribeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is amazing. The French Restaurant has a bit of a wait but well worth it. Grounds are well maintained. Beach is beautiful. Plenty of chairs and cabanas on the beach. Super nice and professional staff. Breakfast buffet was fabulous as was our waitress Laura.
Stayed 6 nights in Feb 2024
Response from The Excellence Collection on 7 Mar 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

6/10 Okay

Tanveer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on 7 Mar 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for sharing your discontent regarding your stay with us. We truly hope you will grant us the opportunity to welcome you back to reinstate your confidence in our services. Please receive our greetings from The Excellence Collection.

10/10 Excellent

Eric

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was perfect. Rooms just little hot. Rooms didn't really get cool
Stayed 3 nights in Mar 2024
Response from The Excellence Collection on 7 Mar 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Sarah, Golden

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice, staff helpful, food was just ok. Really appreciated all the flowers, trees, and the agave garden!
Stayed 4 nights in Feb 2024
Response from The Excellence Collection on 7 Mar 2024
Dear guest, First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as host of your holiday destination and for taking the time to share this review with the Expedia community. It is our pleasure to know that our colleagues, property and amenities meet your expectations, making you feel relaxed and pampered all the time. At The Excellence Collection, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction to provide the best vacation experience ever.We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Aleksandr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great first time experience in Mexico! Staff was friendly, resort was kept clean. Beach side was nice lots of chairs . Will be back
Stayed 6 nights in Feb 2024
Response from The Excellence Collection on 4 Mar 2024
Thank you for choosing Excellence Playa Mujeres for the first time as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Liliya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 1st time in Mexico. This resort superseded our expectations !!! The staff were ALWAYS pleasant, helpful, and kind. Every request was either fulfilled or addressed in a timely manner. We were very pleased with the resort having a pillow menu, making it very comfortable for each individual. The martini bar in the lobby was top notch, and all the other bars were good. The food was AMAZING!! The choice in restaurants was great! Still remember some notable positive interactions with Benjamin, Cesar, Lucy, Sheydi, among all the rest of the superb staff! Thank you for such a memorable vacation, we can’t wait to visit again soon! Adios for now!
Stayed 6 nights in Feb 2024
Response from The Excellence Collection on 4 Mar 2024
Thank you for choosing Excellence Playa Mujeres for the first time as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well manicured and staff was wonderful.
Stayed 6 nights in Feb 2024
Response from The Excellence Collection on 4 Mar 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, attention to detail in order to provide high standards of cleanliness and hygiene, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Ashish Singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Feb 2024
Response from The Excellence Collection on 4 Mar 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable /beautiful room. Quiet in certain areas and entertaining/fun in other areas. Great mix of everything. Staff very welcoming. Clean walkable beach.
Stayed 5 nights in Feb 2024
Response from The Excellence Collection on 4 Mar 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to read that we were able to create a relaxing atmosphere as the resort is perfect for vacationers of all kinds; those who like some action, and those who prefer the tranquillity and relaxation a more low-key vacation provides. We will forward your kind words to our team for their contribution to how memorable and special was your stay.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.

4/10 Poor

Joao

Stayed 4 nights in Feb 2024
Response from The Excellence Collection on 21 Mar 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for sharing your discontent regarding your stay with us. We truly hope you will grant us the opportunity to welcome you back to reinstate your confidence in our services. Please receive our greetings from The Excellence Collection.

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful & well taken care of.
Stayed 3 nights in Feb 2024
Response from The Excellence Collection on 28 Feb 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be, keeping our grounds and facilities immaculate and well maintained and providing you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Naomi Shea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have traveled to Mexico so many times, and this was our first time at Excellence. Hands down my favorite resort ever (even compared to Le Blanc). You can’t beat the service. The food is SO good! The beach is beautiful. We went down for my 40th birthday just my husband and I. It was incredible! Will definitely be going back!
Response from The Excellence Collection on 27 Feb 2024
Thank you for choosing Excellence Playa Mujeres for the first time as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. It is an honor to read that our resort is your favorite destination. We look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Torrey Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible
Stayed 4 nights in Feb 2024
Response from The Excellence Collection on 26 Feb 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Doan Ngoc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from The Excellence Collection on 26 Feb 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect. Loved the activity staff .
Stayed 5 nights in Feb 2024
Response from The Excellence Collection on 26 Feb 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Rashmi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Great staff and evening shows. Big rooms. Wish breakfast had more warm vegetarian dishes options.
Stayed 4 nights in Feb 2024
Response from The Excellence Collection on 21 Feb 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we meet your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We appreciate your suggestion, which has been already addressed to the management department to be considered. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Cory

Travelled with group
Liked: Cleanliness, staff & service, amenities
All good except no hot water on our last night and morning before we left.
Stayed 4 nights in Feb 2024
Response from The Excellence Collection on 21 Feb 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Your feedback is very important to us because it gives us the opportunity to better understand the areas we need to focus on in order to offer our guests the best experience ever. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from The Excellence Collection on 21 Mar 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection

10/10 Excellent

Monica

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and the food was very good. Would definitely stay here again!
Stayed 5 nights in Feb 2024
Response from The Excellence Collection on 20 Feb 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be, keeping our grounds and facilities immaculate and well maintained and providing you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and customer service was immaculate! Beautiful pools and ocean access and incredibly friendly staff. Can’t wait to visit again.
Stayed 4 nights in Feb 2024
Response from The Excellence Collection on 19 Feb 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 5 nights in Feb 2024
Response from The Excellence Collection on 19 Feb 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort!! Only issue is that there was limited beach/pool chairs if you did not get a spot early
Stayed 4 nights in Feb 2024
Response from The Excellence Collection on 19 Feb 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

6/10 Okay

Mallory

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Feb 2024
Response from The Excellence Collection on 21 Mar 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for sharing your discontent regarding your stay with us. We truly hope you will grant us the opportunity to welcome you back to reinstate your confidence in our services. Please receive our greetings from The Excellence Collection.

10/10 Excellent

Sarah Gayle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence Playa Mujeres is absolutely incredible!! Would highly recommend for a relaxing get away!
Stayed 4 nights in Feb 2024
Response from The Excellence Collection on 19 Feb 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

6/10 Okay

bryce

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Booking was difficult. When discussed with staff they offered no assistance. We were a group of 7 and restaurants were not very accommodating.
Stayed 5 nights in Jan 2024
Response from The Excellence Collection on 19 Feb 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Nancy, Virginia Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our favorite Cancun area resort so far, after being at 5 others. Great rooms. Fantastic food. Fun activities. But quiet areas if you aren’t looking to socialize. Only downside is that you need to grab chairs early, but not a problem for us since we wake early even on vacation. Tremendous service. Our first day there before we had our room or chairs at the pool, our server found two chairs for us!
Stayed 5 nights in Feb 2024
Response from The Excellence Collection on 16 Feb 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thanks to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable your getaway was due to the good food quality you encountered at any restaurant you attended, and amusing activities and entertainment provided. We will pass your kind words along to the entire team. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from The Excellence Collection on 16 Feb 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

2/10 Terrible

Claire Ellen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had been saving for months to go on this trip together. When we got married, we weren’t able to go on a honeymoon and now we have two kids and I just graduated college and we were celebrating our anniversary and graduating college. Unfortunately, there was some documentation issues and we were not able to travel out of the country. We reached out to Suncountry and they were able to issue a refund for our flights. We reached out to this resort right away, and they did not sympathize at all. They kept every single penny. I understand we should’ve purchased the insurance policy, but to be completely honest, we didn’t have any extra money for it. Our hearts are completely broken. We would’ve been happy to accept anything. Partial reimbursement or credit for an upcoming trip but we were given nothing . I would not recommend this resort due to the lack of understanding when situations occur. My heart is broken.
Response from The Excellence Collection on 11 Mar 2024
Thank you for selecting Excellence Playa Mujeres as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience during your reservation. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience was not of full satisfaction. We kindly suggest contacting Expedia reservations center so they can provide proper assistance on this matter. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

10/10 Excellent

Catherine Asleson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. Very relaxing and the staff was wonderful.
Stayed 6 nights in Feb 2024
Response from The Excellence Collection on 13 Feb 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for our honeymoon and absolutely loved it.
Stayed 7 nights in Jan 2024
Response from The Excellence Collection on 13 Feb 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean honeymoon and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Gabrielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found this resort breathtaking. The beach was stunning and the grounds were immaculate. There were many dining options and the room service was a lifesaver in the morning to enjoy my patio for coffee, and for late night snacking. I went with my husband for a little getaway from our kids, and we truly enjoyed ourselves. The entertainment was topnotch, especially the African Acrobats. We also loved Basmati as a dining option. I do wish the pool was livelier during the day with music/DJ and I did find it hard to get a chair at the pool & beach, even when I was up at 7am to reserve. Otherwise, the staff was awesome, the amenities were great and I would definitely come back.
Response from The Excellence Collection on 13 Feb 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are delighted to hear from you that we are able to meet your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thanks to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable your getaway was due to the good food quality you encountered at any restaurant you attended, and amusing activities and entertainment provided. We will pass your kind words along to the entire team. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.