6/10 Okay
Belinda
Travelled with family
7 Apr 2024
Liked: Cleanliness, amenities, property conditions & facilities
To be honest, I was super excited about my stay booking was easy! The day of my trip the host messaged me to ensure my arrival, and answered my questions which I thought was very nice and convenient. While booking, I opted to pay at the location which obviously was a mistake! Upon checking in she was very welcoming and She told me what my total would be, which was a little bit higher than my online price. I accepted because it wasn’t a whole lot more, so she told me the amount and I gave her my card. Unfortunately, my card was declined because of foreign transactions so I got a text and had to get it unlocked and approved. Once I looked at the text message I saw she was charging me a few hundred more. I told her I thought it was supposed to be the set amount that we agreed on and that I have on my booking, she stated that was the commission my bank was charging me. Obviously, I know the bank doesn’t charge commission. I looked at her with a strange face and said “what do you mean? My bank does not charge commission are you running my card for the (set)amount?”And she said “yes I am, but you can talk to them later and let them know but they’re going to tell you it’s the commission.” I was with my daughter only us two, and I needed our place to stay. If not, I would have left somewhere else. Once she realized I was upset, she tried to explain the way the money was in pesos, and the currency of the day was higher and that’s why I was paying more. It still didn’t make sense
Belinda
Stayed 6 nights in Mar 2024