6/10 Okay
Aaron
Travelled with family and small children
27 Mar 2024
Disliked: Cleanliness, property conditions & facilities
Property was average at best there were some good experiences. The entertainment crew was amazing Walter was always coming up to us at the pool to invite us to join the activities and always included our young kids. Kids loved the pools but the daily weddings kicking the rest of us paying guests out of the pool almost daily was very inconvenient. The last couple days of our trip was at the beginning of most people’s spring break and it became very busy and the hotel decided it would be a good time to film a promotion video and close down the busiest area of the pool for the day creating a lot of unhappy guests myself included as I was down at the pool everyday at 5am to get a seat by the pool and sat there until 830 and when I left to get breakfast they cleared out the whole area leaving hundreds of guest who had gotten there early to get seats now left without seats or a pool to use for the day.
Our first two days our room was cleaned daily, restocked and turndown service but after those two days we would go days without any services in our room unless we called and requested them and we had upgraded to be preferred guests.
The food there was average at best and I went in with low standards for food but the buffet was always cold even if you got there right when the food came out. The other restaurants were ok but nothing was really satisfying and service was hit and miss. Lack of soap in the bathrooms was gross not just empty but no dispenser period even in preferred.
Aaron
Stayed 7 nights in Mar 2024