Dear Cari,It is great to know that you enjoyed your stay with us so much.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu CancunOnline Reputation Manager

Dear Renata Sampaio,Thank you for taking the time out to leave a great review!We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu CancunOnline Reputation Manager

Dear Marcus,Many thanks for staying with us and for sharing your review.We regret reading your disappointment regarding the change of hotel. We are sorry that we could not provide you with the holiday you were looking for.We hope that there were also many positive aspects of your stay and that this will bring you to visit us again in the near future.We remain respectfully,Hotel Riu CancunOnline Reputation Manager

Dear Omar,We count ourselves lucky for our lovely guests. Our staff feel very rewarded.Thank you very much for your fantastic feedback!We really look forward to welcoming you again, Omar.Kindest Regards!Hotel Riu CancúnOnline Reputation Manager

Dear JUDY,Thank you for sharing your experience with us!We are saddened to find you weren't completely satisfied with your recent experience, as we are committed to provide excellent services to all our guests. Please rest assured however that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.With our best wishes we remain,Hotel Riu CancunOnline Reputation Manager

Dear Pauline,Thank you very much, first of all, for choosing to spend a few days in our company.We are honoured to have been your hosts and to receive your kind comments.We look forward to the opportunity to welcome you back in the not too distant future.Yours faithfully,Hotel Riu CancunOnline Reputation Manager

Dear Steve,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Yours faithfully,Hotel Riu CancunOnline Reputation Manager

Dear Tegan,Thank you very much for choosing Riu and for sharing your feedback. As we strongly believe that guests come first, it is truly saddening to find that you were not completely satisfied with your recent stay and that there were some aspects that overshadowed your experience due to the inconveniences.We have passed your concerns to the relevant department for an appropriate follow up, please accept our apologies.Best Regards,Hotel Riu CancúnOnline Reputation Manager

Dear Madilyn,We really thank you for your lovely remarks.And it is very rewarding to read you enjoyed your stay We cannot wait to host you again soon, Madilyn!Caring Greetings,Hotel Riu CancúnOnline Reputation Manager

Dear Eunice,We would like to thank you for sharing you Kind remarks and your great ratings.It is great to learn you were pleased. Nevertheless, we will forward your comment to the department in charge.We are very much looking forward to welcoming you again, Eunice.Kindest wishes!Hotel Riu CancúnOnline Reputation Manager

Dear Danesha,It is really delighting to read your fantastic feedback! Thank you for being our guest.It is great to learn you are happy with your stay.We hope to welcome you again, so we can share yet another unforgettable visit with you.Love you back, Danesha,Hotel Riu CancúnOnline Reputation Manager

Dear Victoria,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests.We sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu CancunOnline Reputation Manager

Dear Gerardo,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know how much you enjoyed your stay, in the Hotel Riu Cancun. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu CancunOnline Reputation Manager

Apreciada MoryshaGracias por su estupenda valoración,Estamos felices de saber que disfrutó de unas inolvidables vacaciones entre nosotros, además nos alegra conocer que sus sensaciones fueran tan positivas en general, pues es para nosotros un reconocimiento a nuestro esfuerzo diario.No tenga dudas que tendremos en cuenta su observación y la trataremos con los departamentos pertinentes, aunque esperamos que comprenda que cumplimos estrictas normativas sanitarias.Ojalá vuelva pronto a visitarnos, aquí le esperamos con los brazos abiertos.Cordialmente, Hotel Riu CancunOnline Reputation Manager

Dear Arnab,We appreciate your words from the bottom of our hearts.Obtaining a review like the one you give us from you encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We guarantee that we take note of his observations and will proceed to manage them with the appropriate departments.We are always waiting for youYours faithfully,Hotel Riu CancunOnline Reputation Manager

Dear XENIA YVONNE,Thank you for sharing your experience with us!It's truly saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu CancunOnline Reputation Manager

Dear Neyda,Your fabulous ratings are very welcome, since our staff do their best to make our guests’ stay as pleasant as possible.We will pass on your remark to the management.Thank you very much.Wishing you a beautiful day.Caring Regards,Hotel Riu CancúnOnline Reputation Manager

Dear Laura,We are delighted to read your kind remarks about our hotel. We strive to make all of our guests feel welcome and relaxed during their time with us, therefore, we are very grateful for your fantastic feedback.Thank you very much Laura!Looking forward to your next visit.Warmest Regards,Hotel Riu CancúnOnline Reputation Manager

Dear Stephanie Ciara,We cannot thank you enough for your fantastic feedback.We will pass on your kind words to our lovely team.It is great to learn you had a good time.We really hope you visit us again soon, Stephanie!Loving Greetings,Hotel Riu CancúnOnline Reputation Manager

Dear Marcell Edward,Thank you for taking the time to write a good review of our hotel. We sincerely hope that you will visit us again soon and we will be able to offer you another good experience. We remain with best wishes, Hotel Riu CancunOnline Reputation Manager

Dear Anthony,We would like to thank you for taking the time to a positive review. We are so glad you enjoyed your stay and we hope that we will be able to welcome you back to the hotel in the near future. All the best, Hotel Riu CancunOnline Reputation Manager

Dear Krzysztof,It is wonderful to know that you have enjoyed your stay with us so much.It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel.We hope to see you again soon!All the bestYours faithfully,Hotel Riu CancunOnline Reputation Manager

Dear Lori,Thank you very much for your positive feedback.Your remarks will be shared.We hope you visit us again soon and we wish you a wonderful day.Kindest Regards,Hotel Riu CancúnOnline Reputation Manager

Dear Eliud,We endeavour to go above and beyond to ensure our guests have a memorable experience.That is why it is rewarding to learn about you had a nice holiday. We are very happy to read you liked your stay.Thank you very much for being our guest, Eliud!We will be waiting for your next visit.Warm Regards,Hotel Riu CancúnOnline Reputation Manager

Dear Vanessa,Thank you very much for your kind comments, we are happy to read that you have had a nice holiday.We will be very happy to welcome you again and share another fantastic experience.We wish you, all the best, Vanessa.Loving Greetings,Hotel Riu CancúnOnline Reputation Manager

Dear Mojgan,It is wonderful to learn you had a great time.Knowing that you had a nice stay makes us want to continue improving.Thank you for choosing our hotel!It would be a pleasure to have the opportunity to welcome you again very soon, Mojgan.Caring Regards,Hotel Riu CancúnOnline Reputation Manager

Dear Maryam,Thank you for taking the time to share with us your thoughts.We sincerely regret that the service you received during your recent stay did not entirely meet your expectations. The experience you described is not characteristic of the level of service we strive to provide.Your feedback has been shared with our management team to discuss the potential need for change as we hope you will consider returning to allow us to have the opportunity of restoring your faith in our brand and services.Kind Regards, Hotel Riu CancunOnline Reputation Manager

Dear KAMESH,Thank you very much for choosing Riu and for sharing your feedback. As we strongly believe that guests come first, it is truly saddening to find that you were not completely satisfied with your recent stay and that there were some aspects that overshadowed your experience.We have passed your concerns to the management department.Best Regards,Hotel Riu CancúnOnline Reputation Manager

Dear Hellen,We truly appreciate you staying with us. we take your comments into consideration, since we always wish for every stay to be perfect.Your review will be forwarded in order to apply changes.Hoping to welcome you again.Best Regards,Hotel Riu CancúnOnline Reputation Manager

Dear ADELA,Thank you for bringing your experience into our attention and we would like to thank you for your feedback.Usually, if we are advised of a problem during the stay, we are able to assist our guests, our Front desk staff help upon request. We apologize if this was not your case.Please know that at any time during your stay, we urge you to contact our staff to assist with anything you might need to improve your visit.Our team responds quickly and thoroughly to any issues our guests encounter during their stay.Best Regards,Hotel Riu CancúnOnline Reputation Manager

Dear Abigail,We are saddened to read that despite our efforts and the goodwill of our staff, we have not been able to meet your expectations and you have not found anything positive in our hotel.Best Regards,Hotel Riu CancúnOnline Reputation Manager

Dear Keithavis,We are saddened to read that despite our efforts and the goodwill of our staff, we have not been able to meet your expectations and you have not found anything positive in our hotel.Best Regards,Hotel Riu CancúnOnline Reputation Manager