5 outdoor pools, pool umbrellas, pool loungers

Reviews of Riu Palace Peninsula - All Inclusive

4 out of 5
Riu Palace Peninsula - All Inclusive
Blvd Kukulkan, Km 5.5 Lote 6-C, Zona Hotelera, Cancun, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 2643 out of 4147 reviews" "
Rating 8 - Good. 855 out of 4147 reviews" "
Rating 6 - Okay. 313 out of 4147 reviews" "
Rating 4 - Poor. 144 out of 4147 reviews" "
Rating 2 - Terrible. 192 out of 4147 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

kamran mirzaei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Mar 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
This place was wonderful the staff was amazing everywhere I would definitely come back.
Stayed 5 nights in Mar 2024

10/10 Excellent

Mario, Waterford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful trip, my only issue was the loud music from next door hotel on Saturday night.
Stayed 4 nights in Feb 2024

10/10 Excellent

Chase

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is wide spread with room for many people, large beach with calm waters! There are several restaurants on the property with lots of great food options! The staff was so friendly and inviting! This is a great hotel and we will be back!!
Stayed 5 nights in Mar 2024

8/10 Good

LAN

Liked: Cleanliness, staff & service, property conditions & facilities
I think the food is just so so. Hope the food quality will be improved in the future. Thanks.

8/10 Good

Jose Benito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, food, and staff.
Stayed 7 nights in Mar 2024

10/10 Excellent

Matthew

Stayed 4 nights in Jan 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Sindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on 27 Mar 2024
Dear Sindy,Thank you very much for your excellent review.It was a pleasure to have you stay with us and we are delighted to hear how much you enjoyed your stay with us.We look forward to welcoming you back to any of our facilities many more times.Yours faithfully,Hotel Riu Palace PeninsulaOnline Reputation Manager

10/10 Excellent

Jose

Liked: Amenities, property conditions & facilities
PERFET
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 27 Mar 2024
Dear Jose,Thank you very much for your positive review!We are very pleased to hear that we lived up to your wishes in terms of the points you have made.We hope you will come back to enjoy your stay with us very soon.Yours faithfully,Hotel Riu Palace PeninsulaOnline Reputation Manager

10/10 Excellent

Paula V

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on 27 Mar 2024
Dear Paula V,Thank you very much for taking the time to rate us, as it is of utmost importance for us to detect if everything is going well thanks to our wonderful guests, and we see that in your case this was the case and you enjoyed a pleasant and enjoyable time in our company.We would love to have you visit us again soon and provide you with a better experience.Yours faithfully,Hotel Riu Palace PeninsulaOnline Reputation Manager

10/10 Excellent

Janay Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 loved everything about this hotel. Views are amazing. Staff excellent. Will go back again!!!
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on 27 Mar 2024
Dear Janay Nicole,Thank you for your review! It is wonderful to know that you enjoyed your stay with us so much! We look forward to welcoming you again soon and share another great experience. Kind regards, Hotel Riu Palace PeninsulaOnline Reputation Manager

10/10 Excellent

Ida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing 10/10!
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 27 Mar 2024
Dear Ida,Thank you very much for your positive feedback.We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace PeninsulaOnline Reputation Manager

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

BIMAL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff
Stayed 6 nights in Mar 2024

6/10 Okay

Alfonso

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Bed in bad shape And electrical outlets not Good at all
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on 27 Mar 2024
Dear Alfonso,Thank you for your comment,We are sorry that you left our facilities with these feelings.Please know that, regarding the bed, we would have very much liked to assist you at the time of your stay, with the housekeeping department, always ready to collaborate with the well-being of our guests.And, if the outlets don't work, we also have our maintenance department for whatever our guests need.Let us inform you that we have recorded your observations and will share them with the appropriate departments to continue perfecting our services day by day.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu Palace PeninsulaOnline Reputation Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very excellent..
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 26 Mar 2024
Dear Michael,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience with us. We look forward to seeing you!Yours faithfully,Hotel Riu Palace PeninsulaOnline Reputation Manager

10/10 Excellent

Terry, Tucson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the food was OK, until I ate at the steakhouse. That was fabulous. Francisco was great helping me organize my tour.
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 27 Mar 2024
Dear Terry,Thank you so much for taking the time to write a review. We are very happy to hear that we were able to provide you with a comfortable and memorable experience.It was a pleasure having you as our guest, and we look forward to welcoming you again on your next visit to our area.Best Regards, Hotel Riu Palace PeninsulaOnline Reputation Manager

10/10 Excellent

Mathew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I took my girlfriend for her birthday, four day stay, just got back yesterday. This was our first time at Riu, I definitely think that they exceeded our standards with food, service, cleanliness and especially our room attendant who we never met, I’m sorry we don’t remember her name. Everyday she left my gf a birthday cake with rose petals wrapped in towels. And a bottle of tequila with a personalized letter by Riu. Roman at the bar knew we wanted Miami vices everyday. Top tier exceptional service all around. “ side note- my only thing was entertainment was meh” but we’re from Miami lol. Overall we’ll be back! Gracias por todo!
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on 27 Mar 2024
Dear Mathew,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you had a lovely time at our hotel! We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu Palace PeninsulaOnline Reputation Manager

10/10 Excellent

Michael

Staff was very nice, polite and helpful. Loved the buffet
Stayed 4 nights in Mar 2024

10/10 Excellent

Valentin, Zion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024

10/10 Excellent

Duriye

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service absolutely above and beyond. Thanks for all. Foods just a ok! I'd expect better quality food with more option for otantic local taste. But overall is good. 1 of our friend room was smelled very heavy. She got sick. Beach and pools absolutely gorgeous, clean. Only issue towels, first days I forgot to bring my card lady didn't give me towel made me go get my card, next day I requested 2 more towel card to eliminate this problem. I would go again.
Stayed 4 nights in Feb 2024
Response from Online Reputation Manager on 25 Mar 2024
Dear Duriye,We appreciate your kind words about our hotel and the time you have spent writing them.It is very valuable to us that you have fully enjoyed each and every one of the services provided in our accommodation.We guarantee that we take note of your observations and will proceed to manage them with the appropriate departments.We only wish, with all our heart, to welcome you again at any time in any of our facilities.Yours faithfully,Hotel Riu Palace PeninsulaOnline Reputation Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great
Stayed 3 nights in Mar 2024
Response from Hotel Riu Palace Península Online Reputation Manag on 25 Mar 2024
Dear Michael,We endeavour to go above and beyond to ensure our guests have a memorable experience.We are so happy to read you liked your stay.Thank you very much!Looking forward to your next visit.Warmest Regards,Hotel Riu Palace PenínsulaOnline Reputation Manager

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the transportation. Was always late
Stayed 7 nights in Mar 2024
Response from Hotel Riu Palace Península Online Reputation Manag on 25 Mar 2024
Dear Paul,We cannot thank you enough for you great ratings.It is fantastic to learn you had a good time.Nevertheless, we regret to read your stay was not perfect. We regret to inform you that if a reservation was organised through your booking channel, we can only review the incident through your booking channel and provide you with an appropriate response.Wishing you come back soon.Kindest Regards, Paul,Hotel Riu Palace PenínsulaOnline Reputation Manager

10/10 Excellent

Ivica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extra
Stayed 3 nights in Jan 2024
Response from Online Reputation Manager on 26 Mar 2024
Dear Ivica,It is wonderful to know that you enjoyed your stay with us so much.We hope we see you soon again!All the best, Hotel Riu Palace PeninsulaOnline Reputation Manager

8/10 Good

Prakash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

David Mark

Travelled with partner
Wonderful stay. Food is absolutely delicious. Beach gorgeous and nice pools. Lots of deck chairs. Enjoyable entertainment (particularly piano players). One tiny issue - the shampoo! It was a combined bath and shampoo dispenser and it wouldn’t come out and when it did it wouldn’t lather! Next time will bring our own.
Stayed 6 nights in Mar 2024
Response from Online Reputation Manager on 25 Mar 2024
Dear David Mark,Thank you for your great review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Palace Peninsula! We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Palace PeninsulaOnline Reputation Manager

8/10 Good

Kasim, Washington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the amount of pools avail to relax in. The rooms are a little dated.
Stayed 5 nights in Feb 2024
Response from Online Reputation Manager on 26 Mar 2024
Dear Kasim,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace PeninsulaOnline Reputation Manager

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on 25 Mar 2024
Dear Julia,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Palace PeninsulaOnline Reputation Manager

10/10 Excellent

Jermiah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay! Had the best time of my life in Cancun
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on 25 Mar 2024
Dear Jermiah,Thank you so much for your review!It was a pleasure to have you with us. We are thrilled to know how much you enjoyed your stay, in the Hotel Riu Palace Peninsula. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Palace PeninsulaOnline Reputation Manager

6/10 Okay

Rita, Alexandria

Stayed 5 nights in Mar 2024

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

amanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and service. I was upgraded for free which was awesome! Breathing was super clean and the staff were very accommodating. The restaurants offered an amazing array of choices and the quality was really good. The pools were spacious and not overcrowded and the beach had an almost private feel. Would love to stay here again another time,
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 21 Mar 2024
Dear amanda,Thank you very much for your positive review! We are very happy to read that we lived up to your wishes and we hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu Palace PeninsulaOnline Reputation Manager

4/10 Poor

Joan, DeWitt

Disliked: Cleanliness
Stayed 6 nights in Mar 2024

2/10 Terrible

Anh

Liked: Cleanliness
Stayed 4 nights in Mar 2024

10/10 Excellent

Joseph I Arves, Lawton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff!!! Good service...
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on 21 Mar 2024
Dear Joseph I Arves,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Yours faithfully,Hotel Riu Palace PeninsulaOnline Reputation Manager

10/10 Excellent

Tatyana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay in this hotel. The restaurants are great, food is delicious expecially Stake house. Buffet has lots of good food. We liked sauna and zaccuzzi which is free. We liked sail boats that are free to ride. Our room was amazing. Clean and cozy with double balcony. Cappuccino room has a really good coffee and we are a coffee lovers. Would go back again. Take uber for a drive. A lot cheaper and safe. .
Stayed 6 nights in Mar 2024
Response from Online Reputation Manager on 21 Mar 2024
Dear Tatyana,Thank you very much for your kind words and your positive evaluation.We are very happy to know that you left with such pleasant feelings and we hope to welcome you again soon.Best regards,Hotel Riu Palace PeninsulaOnline Reputation Manager

10/10 Excellent

Dasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on 21 Mar 2024
Dear Dasia,We are very pleased to have read your compliments and to know that you have rated so favourably various aspects of the hotel that have contributed significantly to your exceptional experience. We sincerely hope that you will visit us again soon, to provide you with another unforgettable experience at our establishment. We look forward to your visit.Yours faithfully,Hotel Riu Palace PeninsulaOnline Reputation Manager

10/10 Excellent

Katia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part was the entertainment team and the Riuland girls. Absolutely the best. My kid had the best time.
Stayed 6 nights in Mar 2024
Response from Online Reputation Manager on 21 Mar 2024
Dear Katia,Thank you for sharing your feedback. We are pleased to hear that your stay with us was great and that you enjoyed our service.We look forward to welcoming you soon again.Sincerely,Hotel Riu Palace PeninsulaOnline Reputation Manager

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great attention and service overall
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 21 Mar 2024
Dear Ronald,We are happy to know that you had a pleasant experience in our hotel and we appreciate the kindness of your comments.We look forward to welcoming you again soon.Have a great day,Hotel Riu Palace PeninsulaOnline Reputation Manager

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service
Pool service and variety limited
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on 21 Mar 2024
Dear Tammy,We sincerely appreciate your kind words. Your review deeply motivates us to persevere on our journey and we eagerly anticipate the opportunity to welcome you back to any of our facilities to provide you with another exceptional experience.Please be assured that your comments are noted and will be addressed with the relevant departments.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace PeninsulaOnline Reputation Manager

10/10 Excellent

ENISA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Riu Palace Peninsula! We taveled with a 8 months old baby. She had a blast! The staff were very friendly with us and fullfield every require we had. The beach was great and the pools very clean. The room as well. We will come back again and with friends next time!
Stayed 6 nights in Feb 2024
Response from Online Reputation Manager on 21 Mar 2024
Dear ENISA,thank you for your very positive comments.We hope that, you will choose to spend a few days with us again soon and, thus, live a new unforgettable experience.Kind regards, Hotel Riu Palace PeninsulaOnline Reputation Manager

8/10 Good

Cynthia

Liked: Cleanliness
I like everything, but at the time for dinner I hated to be waiting for an hour thats ridiculous.
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on 21 Mar 2024
Dear Cynthia,Thank you for your evaluation.We hope you continue to consider us for your future visits. Have a lovely day, Hotel Riu Palace PeninsulaOnline Reputation Manager

10/10 Excellent

Jobran Al

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Adam

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel. I really enjoyed the time over there
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 21 Mar 2024
Dear Adam,thank you for your review. We are glad to know that we lived up to your expectations. We hope that soon you will choose to spend a few days with us and live a new unforgettable experience.Best wishes, Hotel Riu Palace PeninsulaOnline Reputation Manager

8/10 Good

Olga

Liked: Cleanliness, staff & service, amenities
The food was pretty great, but I have one smaill request for the chief: please learn how to make mashed potatoes without the clumps.
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on 20 Mar 2024
Dear Olga,Thank you for your comment,We are really happy for the wonderful review you have given us.We would love for you to visit us again and to be able to offer you another equally pleasant experience for you.Also, please know that we have felt very satisfied with our work as well as with having served you.I hope to visit us again soon.Yours faithfully,Hotel Riu Palace PeninsulaOnline Reputation Manager

10/10 Excellent

Jens

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful with a lovely beach area and very nice and modern rooms all with beautiful ocean views. The entertainment was delightful, and the pools were awesome. The food was also very good and with nice restaurant options for dinner.
Stayed 6 nights in Mar 2024
Response from Online Reputation Manager on 21 Mar 2024
Dear Jens,Thank you for taking the time to write a review of our hotel. We are very pleased to know your positive comments.We sincerely hope that you will visit us again soon and we will be able to offer you another good experience. We remain with best wishes, Hotel Riu Palace PeninsulaOnline Reputation Manager

10/10 Excellent

wyatt

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience. Loved the pools,staff,and rui party.
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on 19 Mar 2024
Dear wyatt,We are very pleased with the feedback you have given us, from which we gather that you have enjoyed your stay with us and that you have fond memories of your stay.We would love to have you visit us again, so that we can meet your expectations again.Come back soon!Yours faithfully,Hotel Riu Palace PeninsulaOnline Reputation Manager

8/10 Good

Jeffrey frank

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing special pretty normal place in Cancun
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on 21 Mar 2024
Dear Jeffrey frank,We sincerely appreciate your kind words. Your review deeply motivates us to persevere on our journey and we eagerly anticipate the opportunity to welcome you back to any of our facilities to provide you with another exceptional experience.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace PeninsulaOnline Reputation Manager

8/10 Good

Stephanie

Stayed 6 nights in Mar 2024