2 outdoor pools, pool umbrellas, pool loungers

Reviews of Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive

4.5 out of 5
Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive
Lote RTH-7-PM-II, Lte1, Mz 1, Smz 3, Punta Sam, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 578 out of 1005 reviews" "
Rating 8 - Good. 244 out of 1005 reviews" "
Rating 6 - Okay. 108 out of 1005 reviews" "
Rating 4 - Poor. 58 out of 1005 reviews" "
Rating 2 - Terrible. 17 out of 1005 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Suzanne ELIZABETH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Katherine J

Liked: Cleanliness, staff & service, property conditions & facilities
The grounds were beautiful, the food was amazing, service was fantastic all over the resort, good entertainment, the spa was wonderful and an all around good place. I would go there again.
Stayed 6 nights in Mar 2024

8/10 Good

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort and everyone was very friendly. Did not like that the men had to wear pants for dinner. Upon arrival, we had to sit down with staff and got a long sales pitch which I also didn't appreciate.
Stayed 4 nights in Mar 2024
Response from Samuel Castellanos on 26 Mar 2024
Dear guest,Thank you so much for sharing the review of your great experience at our all-inclusive resort in the Mexican Caribbean. We are happy to read that you loved the friendly attention of our staff, and service. All our restaurants follow specific dress code to enjoy a proper atmosphere. Thank you for your review and we hope to please have the honor of receiving you again.Warm regards,

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from Samuel Castellanos on 27 Mar 2024
Dear guest,Thank you for sharing the review of your fantastic vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are happy to know that you liked your experience with us and we hope that you please decide to return for another great vacation.Warm regards,

8/10 Good

Traci

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First time to this property. Pros - normal portion size for food and drinks. They were amazing! Service impeccable. Anything we needed (toothbrush, more towels) was delivered within 15 minutes or sooner. No reservations required for dinner. Plenty of Chairs/umbrellas on the beach with drink service. Beach was super clean and beautiful, not busy at all. Cons - small swim up pool - no ocean view. Palapas are available to rent (100 to 200 per day) on the beach but they are in the dunes with no view. No chairs available in the pool area. People take them by 7-730am ish. Must ride a golf cart to lobby, gym, and some restaurants. There are a few restaurants within walking distance to the rooms so we went there most of the time. No point in doing your hair if you take the golf carts. Lol. Lines can be long to wait for a ride.
Stayed 3 nights in Mar 2024
Response from Samuel Castellanos on 25 Mar 2024
Dear guest,Thank you so much from the bottom of our hearts for sharing such a long and detailed review of your vacation at our all-inclusive and adults-only resort in the Mexican Caribbean, we are very happy to read that you liked our food, beverages, impeccable service, and more. Thank you for your feedback and please be sure that we are always working to improve our service. It is very important to mention that our Balinese beds at the beach are only for Preferred Club guests first come, first serve without extra cost, also, our resort is divided into two main areas separated in the middle by a natural sanctuary and guests can come and go between both areas with our golf cart shuttle. Thank you for your review and we hope you please decide to come back so we can provide you the excellent vacation that you deserve.Warm regards,

10/10 Excellent

Kiley Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff and people that worked at this property. Everything was convenient and we felt very safe. Beautiful property and views!
Stayed 5 nights in Mar 2024
Response from Samuel Castellanos on 25 Mar 2024
Dear guest,Thank you so much for sharing how much you loved your vacation at our all-inclusive and adults-only resort in the Mexican Caribbean, we are very happy to read that you loved the friendly attention of our staff, and beautiful areas. Thank you so much for your review and we hope to please have the honor of receiving you again.Warm regards,

10/10 Excellent

Juan, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is amazing, don’t pay attention to the little bad reviews . This property is very clean, the staff is amazing, the pools and the beach are top notch. White sand, very little to no seaweed, nice water. Food could be better but isn’t bad. Would definitely recommend!
Stayed 4 nights in Mar 2024
Response from Samuel Castellanos on 20 Mar 2024
Dear guest,Thank you for sharing the review of your amazing vacation at our all-inclusive and adults-only resort in the Mexican Caribbean, we are very happy to read that you liked our clean facilities, amazing staff, top-notch swimming pool and beach. Thank you for recommending us and we hope to please have the honor of receiving you again.Warm regards,

10/10 Excellent

Catherine Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nadia, our concierge, was so helpful and friendly! The service of this resort is above bar. We stayed in room 1008, with an infinity plunge pool and direct access to the beach. Loved watching the sun rise over the Isla Mujeres.
Stayed 6 nights in Mar 2024
Response from Samuel Castellanos on 19 Mar 2024
Dear guest,Thank you so much for sharing the review of your lovely vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to read that you loved your stay thanks to our friendly staff, comfortable suites, lovely beach, and service. Thank you so much for your review and we hope to please have the honor of receiving you again.Warm regards,

6/10 Okay

Monte

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
very poor food
Stayed 7 nights in Mar 2024
Response from Samuel Castellanos on 20 Mar 2024
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and adults-only resort in the Mexican Caribbean. The feedback of our guests is very important for us and we are always looking the way to improve our service. Thank you for your review and we hope that you please decide to come back.Warm regards,

10/10 Excellent

Julia S, Northbook

Travelled with group
Liked: Cleanliness, staff & service
Shoutout to a few wonderful staff pool staff Juan,Jazmin and Maria very attentive Portofino wait staff forgot her name very well informed and attentive. Himitsu staff Daniel, Thomas ,and Erick top notch staff Couple of obnoxious/ rude staffs too but will not mention by name. Those responsible managers were told/notified
Stayed 4 nights in Mar 2024
Response from Samuel Castellanos on 11 Mar 2024
Dear guest,Thank you for sharing the review of your stay at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to read that you liked your experience with us thanks to the friendly attention in our different areas. Thank you for your review and we hope you please, have the honor of receiving you again.Warm regards,

10/10 Excellent

John, Northbook

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean little old Our group waa roomed in same area/ floor and all had problems with the rooms. 2 rooms noisy due to pumping room right underneath 1 room same floor but at the entrance of the building very noisy due to people coming and going while talking the doors are not well sealed Last room basement room had mold smell staff rectify by spraying air freshener ??? Finally moved us after 2 nights
Stayed 3 nights in Mar 2024
Response from Samuel Castellanos on 11 Mar 2024
Dear guest,Thank you so much for sharing the review of your stay at our all-inclusive and adults-only resort in the Mexican Caribbean. We appreciate your review and we are working in the opportunity areas that you mentioned. We hope that you please return so we can provide you the excellent vacation that you deserve.Warm regards,

6/10 Okay

Jinhee

Travelled with group
We stayed at Junior suite swim out Room . There’s a mold smell. One of the staff who worked in the restaurant (Oceana) was unkind . We ordered a couple of foods together, he said it’s too much order and he said this group is tired. We had a very unhappy experience. We will never go this hotel again.
Stayed 4 nights in Mar 2024
Response from Samuel Castellanos on 11 Mar 2024
Dear guest,Thank you so much for sharing the review of your stay with us, the feedback of our guests is very important for us and we are always looking the way to improve our service. We are very sorry for the inconvenience and please be sure that our main goal is always provide a fantastic experience to all our guests. Please, receive our apologies for this situation and we hope you please change your mind and decide to return, so we can provide you the excellent vacation that you deserve. Warm regards,

8/10 Good

David

Liked: Cleanliness, staff & service
Our stay at Secrets Resort was tarnished by a lack of transportation to and from the airport, along with a three-hour sales pitch on resort packages, which felt intrusive and detracted from our relaxation time. Despite these setbacks, the facility was beautiful, and the staff provided excellent customer service. However, our room had a water leakage issue that was only temporarily addressed with towels. While the food was passable, it didn't cater well to non-alcohol drinkers. On a positive note, the resort's beach proximity, plentiful chairs, and shade options provided a pleasant beach experience.
Stayed 2 nights in Mar 2024
Response from Samuel Castellanos on 11 Mar 2024
Dear guest,Thank you for sharing with details the high and lows of your experience at our all-inclusive and adults-only resort in the Mexican Caribbean. Our main goal is provide a fantastic experience to all our guests, it is very important to know that the resort does not provide airport transportation. We are very happy to read that you liked our beach and we hope you please decide to return so we can provide you the excellent vacation that you deserve.Warm regards,

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Samuel Castellanos on 27 Mar 2024
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to know that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

8/10 Good

VANESSA

Travelled with group
Liked: Cleanliness
This property was okay, but I have stayed at many other resorts and Secrets in Cancun/Playa Mujeres/ Playa de Carmen that are much better. There were some things that I really liked, but definitely room for improvement. For starters, here were the positives: 1- Beach - wide white sand, little seaweed, can go for walks along the water 2- Hot Tubs by the pools - there were 4, and all were pretty warm which was nice. 3- Portofino restaurant (italian) was excellent Here are the reasons that I will probably not come back: 1- Bars are slow, only one bartender most of the time. There is only 1 bar by the rooms that is open after the pool closes and it's a lobby-type bar that was always crowded and slow. 2- Helpfulness of staff was mediocre 3- Only one restroom was working close to the pools, and there was never soap available. There were many other minor things like this that just add up to create a mediocre feeling about the attention to detail and customer service. Overall, it's a nice resort,, and with some training on service, organization, and attention to detail, Secrets Playa Mujeres could be much better!
Stayed 5 nights in Feb 2024
Response from Samuel Castellanos on 22 Feb 2024
Dear guests,Thank you so much from the bottom of our hearts for sharing the review of your experience at our all-inclusive and adults-only resort in the Mexican Caribbean, we really appreciate the time you took for sharing your feedback. We can guarantee that our main goal is provide a fantastic experience to all our guests and your comments help us to check the area to improve. Please, be sure that we are working in the comments you mentioned and we really hope you please decide to give us another chance of receiving you so we can have the chance of provide the excellent vacation that you deserve.Warm regards,

10/10 Excellent

Eric Leon

Stayed 4 nights in Feb 2024
Response from Samuel Castellanos on 20 Mar 2024
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to know that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

6/10 Okay

Jennifer Lynn

Travelled with partner
Average resort. Had to constantly request beverages in room to be filled. Food was nothing special.
Stayed 6 nights in Feb 2024
Response from Samuel Castellanos on 19 Feb 2024
Dear guest,Thank you for sharing the review of your experience at our all-inclusive resort in the Mexican Caribbean, we are deeply sorry to read that you not enjoyed completely your stay with us and we are always looking always to improve our service. We really hope that you please decide to come back, so we can provide you the excellent vacation that you deserve.Warm regards,

6/10 Okay

Shawn M

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was very nice and clean, well kept. Check in was easy but not quick, was hassled about booking vip service and such. We were just wanting to check in and get to our room after a long day of traveling. The service at the restaurants was not good, service was extremely slow and the food was usually warm or even cold. Did not recommend many of the restaurants. Have had better experiences at another secrets resort.
Stayed 5 nights in Feb 2024
Response from Samuel Castellanos on 19 Feb 2024
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and adults-only resort in the Mexican Caribbean. We are deeply sorry for the inconvenience and please be sure that we are working always in improve our service. We really hope that this answer can restore your trust in us and you please decide to come back, so we can provide you the excellent vacation that you deserve.Warm regards,

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2023
Response from Samuel Castellanos on 16 Feb 2024
Dear guest,Thank you so much for sharing the review of your good vacations at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to read that you liked your stay with us and we hope to please have the pleasure of receiving you again.Warm regards,

10/10 Excellent

Debra C

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome resort
Stayed 5 nights in Feb 2024
Response from Samuel Castellanos on 16 Feb 2024
Dear guest,Thank you so much for sharing the review of your awesome vacations at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to read that you liked your stay with us and we hope to please have the honor of receiving you again for another great stay.Warm regards,

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Best beach. Friendly staff.
Stayed 5 nights in Feb 2024
Response from Samuel Castellanos on 10 Feb 2024
Dear guest,Thank you for sharing the review of your great vacation at our all-inclusive and adults-only resort in the Mexican Caribbean, we are happy to read that you liked our lovely beach, and friendly staff. We really hope to please have the honor of receiving you again.Warm regards,

10/10 Excellent

VANITA, McKinney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so amiable and caring. Food was great. Rooms are amazing. Pool was spotless clean. We would definitely recommend this resort to our friends and family and would go back again.
Stayed 3 nights in Feb 2024
Response from Samuel Castellanos on 6 Feb 2024
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to read that you liked the friendly attention of our staff, delicious food, amazing rooms, and clean pool. Thank you so much recommending us and we hope to have the honor of receiving you again.Warm regards,

6/10 Okay

Connie Sue

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
The service and staff were overall very good. The alcohol selection and food were also pretty good. They lacked in overall entertainment. The property could use a facelift. The access to the beach is not the most convenient. Also, they did not acknowledge any VIP status with expedia at all !
Stayed 7 nights in Jan 2024
Response from Samuel Castellanos on 29 Jan 2024
Dear guest,Thank you so much for sharing the review of your experience at our all-inclusive and adults-only resort in the Mexican Caribbean, we are very happy to read that you liked your stay thanks to our attentive staff, food, drinks, and service. We are deeply sorry for the inconvenience and we are working to improve our service. Thank you so much for sharing your review and we hope you please decide to come back so we can provide you the excellent vacation that you deserve.Warm regards,

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort. Preferred service was wonderful.
Stayed 4 nights in Jan 2024
Response from Samuel Castellanos on 29 Jan 2024
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to read that you liked your experience with us thanks to our Preferred Club benefits. Thank you so much for sharing the review of your stay with us and we hope to have the honor of receiving you again.Warm regards,

8/10 Good

Abigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Samuel Castellanos on 24 Jan 2024
Dear Abigail, thank you for leaving your comments, we hope you can come back soon.

6/10 Okay

William

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Samuel Castellanos on 19 Jan 2024
Thank you for your comments! We hope you can come back soon!

10/10 Excellent

rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, could use one more place for night time entertainment
Stayed 4 nights in Jan 2024
Response from Samuel Castellanos on 16 Jan 2024
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and adults-only resort in the Mexican Caribbean, we are very happy to read that you liked your experience with us and we really hope to please have the honor of receiving you again.Warm regards,

8/10 Good

Margaret V

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Samuel Castellanos on 1 Feb 2024
Dear guest,Thank you so much for sharing the review of your vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to read that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

10/10 Excellent

Linda Terry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are the most beautiful and friendly people. I hope I can go back soon.
Stayed 4 nights in Jan 2024
Response from Samuel Castellanos on 9 Jan 2024
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and adults-only resort in the Mexican Caribbean, we are very happy to read that you liked the friendly attention of our staff. Thank you so much for your review and we hope to please have the honor of receiving you again.Warm regards,

10/10 Excellent

Lev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Samuel Castellanos on 8 Jan 2024
Dear guest,Thank you so much for sharing the review of your excellent vacation at our all-inclusive and adults-only resort in the Mexican Caribbean, we are very happy to read that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

10/10 Excellent

John

Stayed 4 nights in Jan 2024
Response from Samuel Castellanos on 26 Jan 2024
Dear Mr. John,Thank you for leaving your comments, We hope you can come back soon!

10/10 Excellent

Liza Marguerite

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Dec 2023
Response from Samuel Castellanos on 8 Jan 2024
Dear guest,Thank you so much for sharing the review of your excellent vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. It is fantastic to read that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

10/10 Excellent

Ilene, North Ridgeville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Samuel Castellanos on 19 Jan 2024
Thank you for your comments we hope you can come back soon!

8/10 Good

Natalie Aliza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 5 nights in Dec 2023
Response from Samuel Castellanos on 29 Dec 2023
Dear guest,Thank you so much for sharing the review of your vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are happy to read that you liked your experience with us and we hope to please have the pleasure of receiving you again.Warm regards,

8/10 Good

Onyemaechi Harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Samuel Castellanos on 28 Dec 2023
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to read that you liked your stay with us and we hope to have the pleasure of receiving you again.Warm regards,

10/10 Excellent

JaMarkius V

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this property is absolutely amazing. the only thing bad i have to say is, why couldn’t i have stayed longer. 😂😂.
Stayed 4 nights in Dec 2023
Response from Samuel Castellanos on 28 Dec 2023
Dear guest,Thank you so much for sharing the review of your absolutely amazing vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are happy to read that you liked your stay with us and we really hope that you please return for another great stay.Warm regards,

10/10 Excellent

Luningning

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, big rooms, close to beach
Stayed 4 nights in Dec 2023
Response from Samuel Castellanos on 27 Dec 2023
Dear guest,Thank you for sharing the review of your great vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to read that you liked our excellent service, big rooms, and lovely beach. Thank you for sharing the review of your stay with us and we hope to please have the honor of receiving you again.Warm regards,

8/10 Good

joseph, broomfield

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Walls seemed paper thin. You could hear every footstep outside your door. As well as a very very load AC UNIT in room. Almost felt like there was a washer or dryer above your bed. Not worth the money to upgrade our room and get no sleep.
Stayed 2 nights in Dec 2023
Response from Samuel Castellanos on 27 Dec 2023
Dear guest,Thank you so much for sharing the review of your stay with us, we appreciate your review since allow us to improve our service. We hope you that you please decide to give us another chance of receiving you so you can enjoy the excellent vacation that you deserve.Warm regards,

10/10 Excellent

Deanna Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and great property. Enjoyed the stay and the staff was great
Stayed 4 nights in Dec 2023
Response from Samuel Castellanos on 26 Dec 2023
Dear guest,Thank you so much for sharing the review of your beautiful vacation at our all-inclusive and adults-only resort, we are very happy to read that you liked your stay thanks to our beautiful areas, and attentive staff. Thank you for your review and we hope to please have the pleasure of receiving you again.Warm regards,

6/10 Okay

Heindrich

Liked: Cleanliness
Stayed 5 nights in Dec 2023
Response from Samuel Castellanos on 26 Dec 2023
Dear guest,Thank you for sharing the review of your great vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are always working to provide a fantastic experience to all our guests. Thank you for your review and we hope to please have the honor of receiving you again.Warm regards,

8/10 Good

Jane

Stayed 5 nights in Dec 2023
Response from Samuel Castellanos on 12 Jan 2024
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and adults-only resort in the Mexican Caribbean, we are happy to know that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

8/10 Good

Jessica L, Denver

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is lovely. They could use more night time entertainment. The staff is very courteous and helpful. The overall stay was excellent!
Stayed 5 nights in Dec 2023
Response from Samuel Castellanos on 26 Dec 2023
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are happy to read that you liked the attention of our staff, and thank you for your recommendation, we always work to improve our service. Thank you for your review and we hope to have the pleasure of receiving you again.Warm regards,

8/10 Good

Michelle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort and beach are beautiful. All the staff were very nice and helpful except for the bartenders in the Desires night club. The service was slow and they ignored our group. Our mini bar and coffee were not restocked daily.
Stayed 1 night in Dec 2023
Response from Samuel Castellanos on 18 Dec 2023
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to read that you liked our beautiful beach and friendly staff. We are deeply sorry for the inconvenience and be sure that we are working in our opportunity areas. We hope to please have the honor of receiving you again.Warm regards,

10/10 Excellent

Meredith, Rochester Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved all of the restaurants and the staff was always super attentive and super nice. Our favorite was Robin from Portofino and Joshua who recommended we visit Isla Mujeres.
Stayed 6 nights in Dec 2023
Response from Samuel Castellanos on 18 Dec 2023
Dear guest,Thank you so much for sharing the review of your great experience at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to read that you liked the friendly attention of our staff and great restaurants. Thank you so much for sharing the review of your stay with us and we hope to please have the honor of receiving you again.Warm regards,

10/10 Excellent

Eric, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jamie Lagunas the Pool Concierge was the highlight of the trip he went WAY above and beyond to help celebrate my girlfriend's 30th birthday
Stayed 5 nights in Dec 2023
Response from Samuel Castellanos on 18 Dec 2023
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and adults-only resort in the Mexican Caribbean during such important occasion as your girlfriend's birthday. We are happy to read that you liked your experience with us and we hope to have the honor of receiving you again.Warm regards,

10/10 Excellent

Channing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I enjoyed this remarkable property to celebrate our wedding anniversary! As preferred guests, we were greeted with champagne and escorted to the Preferred Guest Lounge, complete with a full bar and and appetizers. We checked in and was escorted to our room, which exceeded our expectations! We highly recommend the Preferred Master Suite - it came with a double balcony, interior and exterior jacuzzis, rainfall double shower, living room area, desk, bar and two bathrooms. Room service is included with a vast menu. Preferred members also don’t have to reserve cabanas. Some restaurants do require dress code or you can skip the hassle and order room service. We booked an ATV & Cenote tour through the hotel - highly recommend! We also celebrated our anniversary with dinner on the beach and it is a memory we will cherish forever. We are already planning our next vacation to another Secrets property. Secrets Playa Mujeres does not disappoint!
Response from Samuel Castellanos on 15 Feb 2024
Dear guests,Thank you so much from the bottom of our hearts for sharing the review of your fantastic wedding anniversary vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to read that you liked our Preferred Club amenities, friendly service and options to enjoy. Thank you so much for sharing your review and we hope to please have the honor of receiving you again.Warm regards,

10/10 Excellent

Jennifer

Travelled with partner
Liked: Staff & service, property conditions & facilities
Loved every minute of our stay!
Stayed 3 nights in Nov 2023
Response from Samuel Castellanos on 14 Dec 2023
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to read that you loved every minute of you stay and we hope to please have the honor of receiving you again.Warm regards,

10/10 Excellent

Abdul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in & check out process was excellent. The food was great & delicious. The swim out swimming pool was superb and the staff were wonderful.
Stayed 3 nights in Dec 2023
Response from Samuel Castellanos on 5 Dec 2023
Dear guest,Thank you so much for sharing the review of your excellent vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are happy to read that you liked your check-in and check-out process, delicious food, and swim out suites. Thank you so much for your review and we hope to have the honor of receiving you again.Warm regards,

10/10 Excellent

Johan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent first resort experience!
Stayed 5 nights in Nov 2023
Response from Samuel Castellanos on 5 Dec 2023
Dear guest,Thank you for sharing the review of your excellent vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to read that you liked your experience with us and we hope to please have the honor of receiving you again.Warm regards,

4/10 Poor

Leslie

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The staff at the pools were great however, the staff at the restaurants were awful. Every dinner was over 3 hrs long and the food was mediocre. The pools was very cold. If you want a slightly warmer pool you have to head to Dreams. The hot tubs were warm but not hot. If you want a chair by the pool you have to get up by 8am to reserve them. The night time entertainment was fun.
Stayed 5 nights in Nov 2023
Response from Samuel Castellanos on 5 Dec 2023
Dear guest,Thank you for sharing the review of your stay at our all-inclusive and adults-only resort in the Mexican Caribbean. We are deeply sorry to know that your experience was the best and we can confirm that our main goal is provide a fantastic experience to all our guests. We really hope that you decide to give us another chance, so we can provide you the excellent vacation that you deserve.Warm regards,Warm regards,