Outdoor pool, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)

Reviews of One&Only Cape Town

5 out of 5
One&Only Cape Town
Dock Road, V & A Waterfront, Cape Town, Western Cape

Reviews

9.6

Exceptional

Rating 10 - Excellent. 278 out of 330 reviews" "
Rating 8 - Good. 38 out of 330 reviews" "
Rating 6 - Okay. 5 out of 330 reviews" "
Rating 4 - Poor. 5 out of 330 reviews" "
Rating 2 - Terrible. 4 out of 330 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

TRACY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from One&Only Cape Town on 21 Nov 2023
Hi Tracy,Thank you for this amazing 5 - star rating ! We look forward to your next visit. Best,Anne ScottGeneral Manager

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff make this hotel experience simply wonderful! Great location, very friendly and lovely service
Stayed 1 night in Nov 2023
Response from One&Only Cape Town on 20 Nov 2023
Dear T,Thank you for this wonderful review. We are delighted that you had a great experience at One&Only Cape Town, and we look forward to your next visit. Best,Anne ScottGeneral Manager

10/10 Excellent

eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff great hotel
Stayed 4 nights in Nov 2023
Response from One&Only Cape Town on 14 Nov 2023
Dear Eric,Thank you for this amazing review. We look forward to your next visit.Best, Anne ScottGeneral Manager

10/10 Excellent

Christopher, Milton Keynes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious property. Friendly, welcoming and helpful staff. Gold status not recognised until prompted. Despite the breakfast buffet being high quality and huge, the busy breakfast room (with sticky tables) reminds you this is a big hotel. Nobu restaurant superb. Other food only 8/10.
Stayed 4 nights in Sep 2023
Response from One&Only Cape Town on 2 Oct 2023
Dear Christopher, Thank you for taking the time to share your thoughts with us. We value the candid yet amazing feedback regarding your stay. We appreciate you joining us at One&Only Cape Town, and we look forward to your next visit.Best,Anne ScottGeneral Manager

10/10 Excellent

eliza, greenwich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay.
Stayed 5 nights in Aug 2023
Response from One&Only Cape Town on 28 Aug 2023
Dear Eliza,Thank you for staying with us and taking the time to share your reflections of the experience. We are delighted you had an excellent stay and we look forward to welcoming you back soon.Best,Anne ScottGeneral Manager

10/10 Excellent

Vineeta

Stayed 5 nights in Aug 2023
Response from One&Only Cape Town on 1 Sept 2023
Dear Vineeta,Thank you for your 5- star rating ! We look forward to welcoming you back soon.Best,Anne ScottGeneral Manager

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at the One&Only Cape Town. Perfect location for walking around, food and service were excellent.
Stayed 1 night in Jul 2023
Response from One&Only Cape Town on 4 Aug 2023
Dear Jacqueline,Thank you for staying with us and for sharing your reflections of your experience. We are delighted you had a lovely stay and we look forward to welcoming you back soon.Best,Anne Scott General Manager

10/10 Excellent

Talib

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel
Stayed 6 nights in Jun 2023
Response from One&Only Cape Town on 3 Jul 2023
Dear Talib,Thank you for this amazing review, and we look forward to your next visit.Best,Anne ScottGeneral Manager

10/10 Excellent

Wadha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury
Stayed 1 night in Jun 2023
Response from One&Only Cape Town on 30 Jun 2023
Dear Wadha, Thank you for this wonderful response. We are thrilled to learn that you had a luxurious experience with us, and we look forward to your next visit. Best,Anne ScottGeneral Manager

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
Best hotel we stayed in CT, clean and exceptionally luxurious. Would stay again
Stayed 1 night in May 2023
Response from One&Only Cape Town on 15 May 2023
Dear Sara,What a thrilling review. Thank you for sharing your thoughts with us regarding your One&Only Cape Town experience. We appreciate the lovely comments, and we look forward to your next visit.Best,Anne ScottGeneral Manager

10/10 Excellent

Tembi Theresa

Stayed 1 night in May 2023
Response from One&Only Cape Town on 9 May 2023
Dear Tembi,Thank you for this amazing rating ! We look forward to your next visit.Best, Anne ScottGeneral Manager

10/10 Excellent

Hamed, West Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could tell the staff really cares and take pride in their work. Really enjoyed the lounge - its absolutely breathtaking... beautiful views and great food. A good combination!
Stayed 4 nights in Mar 2023
Response from One&Only Cape Town on 11 Apr 2023
Dear Hamed, What a lovely review. Thank you for taking the time to share your thoughts with us. We are delighted to hear that you had a wonderful experience at One&Only Cape Town, and we look forward to welcoming you back again soon. Best, Anne ScottGeneral Manager

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from One&Only Cape Town on 20 Apr 2023
Dear Chad,Thank you for staying with us and sharing your incredible rating. We are delighted you had an excellent stay with us and look forward to welcoming you back soon!Best,Anne ScottGeneral Manager

10/10 Excellent

Sharon

Stayed 5 nights in Mar 2023
Response from One&Only Cape Town on 20 Apr 2023
Dear Sharon,Thank you for staying with us. The team and I could not be more delighted by your rating! We are so pleased you had a wonderful stay and look forward to welcoming you back soon.Best,Anne ScottGeneral Manager

10/10 Excellent

Laurika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is conveniently located near the market and table mountain. Everything was so close - either walking distance or a short drive away. The staff was incredibly accommodating. We were assigned a host but never formally met him/her However , Tash was the premier concierge!! His recommendations were spot on and he scheduled all of our activities which lead to a superb vacation for my husband and I.
Stayed 5 nights in Mar 2023
Response from One&Only Cape Town on 28 Mar 2023
Dear Laurika, What an incredible review! We are beyond thrilled to hear that you had a wonderful experience with us. We strive to create unforgettable memories for our guests and to know that this was the case for you, delights us. Thank you for choosing to stay at One&Only Cape Town and we look forward to your next visit.Best,Anne ScottGeneral Manager

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back
From check in to check out we were looked after like royalty the staff are amazing and go the extra mile. If you’re going to Cape Town there’s no better place to stay.
Stayed 4 nights in Mar 2023
Response from One&Only Cape Town on 24 Mar 2023
Dear Alexander,What an exciting review! Thank you for taking the time to share your thoughts with us. We are delighted to hear that you had a wonderful stay at One&Only Cape Town. We look forward to your next visit. Best,Anne ScottGeneral Manager

10/10 Excellent

neerave

Liked: Cleanliness, staff & service, property conditions & facilities
Had a fantastic time in the beautiful hotel with amazing staff. thank you!
Stayed 5 nights in Mar 2023
Response from One&Only Cape Town on 22 Mar 2023
Dear Neerave,Thank you for taking the time to write this incredible review! We are delighted that you had a great experience at One&Only Cape Town, and we look forward to your next visit. Best,Anne ScottGeneral Manager

10/10 Excellent

Amit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply Brilliant
Stayed 5 nights in Feb 2023
Response from One&Only Cape Town on 17 Feb 2023
Dear, Thank you for this brilliant review. We look forward to your next visit. Best,Anne ScottGeneral Manager

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One and Only Capetown was the best hotel I have ever stayed in my life!
Stayed 6 nights in Nov 2022
Response from One&Only Cape Town on 23 Nov 2022
Dear Gerald,What a thrilling review ! Thank you for taking the time to share your experience at One&Only Cape Town with us, and we look forward to your next visit. Best,Anne ScottGeneral Manager

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels I’ve stayed in
Our room was enormous and soooo comfortable and the view of table mountain made it extra special. The staff at this hotel are outstanding too.
Pool area
Breakfast on the balcony
View from our room
Stayed 8 nights in Nov 2022
Response from One&Only Cape Town on 17 Nov 2022
Dear Catherine,What a glorious review! We are delighted to hear that you had a great experience at One&Only Cape Town. We appreciate the lovely comments regarding your overall stay, and we look forward to your next visit.Best,Anne ScottGeneral Manager

6/10 Okay

Peter

Travelled with family
Liked: Staff & service
no 5 star
The view is good, but so are other locations. for a 5 star hotel I expecting a better service. Many times I haven't been recognized. and I spend a lot additional in the hotel. For my understanding I wiuld give between 3 to 4 stars never more.
Stayed 21 nights in Oct 2022
Response from One&Only Cape Town on 14 Nov 2022
Dear Peter,Thank you for taking the time to write this review. We truly value your feedback and will ensure this is reviewed in detail with the team to make improvements. We appreciate you sharing your thoughts with us, and we look forward to welcoming you back soon for a true One&Only Cape Town experience.Best, Anne ScottGeneral Manager

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful surroundings!
Stayed 1 night in Oct 2022
Response from One&Only Cape Town on 12 Oct 2022
Dear Debra, Thank you for this 5 star review. We look forward to your next visit. Best,Anne ScottGeneral Manager

10/10 Excellent

Louisa

Stayed 5 nights in Sep 2022

10/10 Excellent

Louis Pappie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Cape Town
All the amenities from the room, restaurants, the friendly and helpful staff, one can only describe our stay as superb. This is one place where one wants to go stay for a holiday or special anniversary. Best hotel in Cape Town by far.
Stayed 4 nights in Sep 2022
Response from One&Only Cape Town on 12 Oct 2022
Dear Louis,Thank you for such an incredible review. We are pleased to hear that you had a great stay and enjoyed all our amenities offered. We appreciate your lovely comments and we look forward to welcoming you back soon. Best,Anne Scott

10/10 Excellent

Panagiotis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 2 nights in Jul 2022
Response from One&Only Cape Town on 2 Aug 2022
Dear Panagiotis Thank you for this wonderful review. We look forward to welcoming you back soon. Best, Anne Scott - General Manager

10/10 Excellent

susanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, excellent amenities. Quiet, lovely rooms.
Stayed 4 nights in Jul 2022
Response from One&Only Cape Town on 15 Jul 2022
Dear Susanne Thank you for this lovely review. We look forward to your next visit. Best, Anne Scott - General Manager

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful property. The rooms are spacious, tastefully decorated and very comfortable. The staff at the hotel are very well trained and will do everything they can to make your stay memorable. Breakfast is fabulous. We did not try Nobu. We highly recommend this hotel to any discerning traveler.
Stayed 4 nights in Jul 2022
Response from One&Only Cape Town on 15 Jul 2022
Dear Daniel Thank you for this glorious review. We are delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back soon. Best, Anne Scott - General Manager

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from One&Only Cape Town on 7 Jun 2022
Hi Stephan, Thank you for such a glowing review! We hope to welcome you back again soon. Best, Anne Scott General Manager

2/10 Terrible

Jonathan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service. They seem desperately understaffed. You walk through the hotel and it sometimes feel like no one even works there. Also the staff they do have are badly trained, so the overall level of service is no way near what you’d expect from this level of hotel. Save your money and stay at the nearest Holiday Inn.
Stayed 5 nights in Mar 2022
Response from One&Only Cape Town on 7 Jun 2022
Hi Jonathan, Thank you for taking the time to leave your honest review. We appreciate your feedback and strive to grow from it. Whilst Covid did somewhat set us back, we have actively been growing and evolving, and look forward to being better than before. We hope to see you again soon so that we may rectify your experience. Best, Anne Scott General Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just incredible - we had a great stay
Stayed 3 nights in Apr 2022
Response from One&Only Cape Town on 7 Jun 2022
Hi Richard, Thank you for leaving such a wonderful review, we are so pleased you had a great time and we look forward to hosting you again soon. Best, Anne Scott General Manager

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great location. In normal times it would have been perfect. Unfortunately there was hotel construction Mon-Sat 10am to 4pm and it was very noisy and disruptive. You couldn't sit in the lounge and have a conversation it was that bad.
Stayed 8 nights in Feb 2022
Response from One&Only Cape Town on 11 Apr 2022
Dear Charles, Thank you so much for your feedback. I truly apologise for the disturbance and inconvenience caused as a result of our refurbishment. I hope to welcome you back for a true One&Only experience once the construction has concluded. Best, Anne Scott General Manager

10/10 Excellent

IAIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel.
Fantastic pool area , and staff at Reception very nice.
Stayed 4 nights in Feb 2022
Response from One&Only Cape Town on 11 Apr 2022
Dear IAIN, Thank you for staying with us. I could not be happier to know you had a lovely experience and enjoyed our pool area. I look forward to welcoming you back soon. Best, Anne Scott General Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The One and Only went above and beyond in making sure that our wedding anniversary will always be remembered!
Stayed 4 nights in Nov 2021
Response from One&Only Cape Town on 26 Nov 2021
Dear David, Thank you for choosing to celebrate such a special occasion with us. We are delighted our team was able to create a memorable experience for your wedding anniversary and we look forward to welcoming you back soon. Kind regards, Anne Scott General Manager

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still superb
Fantastic. Great service, stunning hotel. Dinner at Nobu amazing.
Stayed 1 night in Sep 2021
Response from Anne on 27 Sept 2021
Thank you for sharing this wonderful review of your recent visit to our Resort. We are thrilled to read that you were impressed by the hotel and service, and that you had an amazing dinner at Nobu. We appreciate your kind comments, and look forward to welcoming you back. Best regards, Anne Scott - General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2021
Response from One&Only Cape Town on 24 Aug 2021
Thank you for staying with us. We are delighted to receive your incredible rating and we look forward to welcoming you back soon. Best regards, Anne Scott, General Manager

10/10 Excellent

NOMFUNDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay at One & Only Cape Town
an unforgettable experience we had. Everything was perfect and our expectations were met. I'd recommend that you stay here for absolute bliss.
Stayed 3 nights in Mar 2021
Response from One&Only Cape Town on 29 Mar 2021
Dear Nomfundo, We could not be more delighted to read your stay with us was unforgettable and that our team was able to create a flawless experience meeting all your expectations. Thank you for choosing to stay with us and we hope to welcome you back very soon. Best regards, Anne Scott General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from One&Only Cape Town on 29 Mar 2021
Dear Valued Guest, Thank you for choosing to stay with us. We are delighted you had an incredible experience and we look forward to welcoming you back soon. Best regards, Anne Scott General Manager

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our best hotel experience
Simply the best hotel experience we've ever enjoyed (and we've enjoyed a lot). Everything from when you pull-up, check-in, breakfast (seriously - best hotel breakfast we've enjoyed) and the service and amenities throughout the stay. Kids club is superb, pool is superb, food is superb, location is superb, view is superb. The best place we could want to be during Covid19 (which they handle professionally and calmly). There is honestly not one thing I can find to fault One and Only Cape Town.
Stayed 2 nights in Mar 2020
Response from One&Only Cape Town on 19 Mar 2020
Dear Richard, We could not be happier to read that you had the best experience with us and found no flaws within your stay. We are delighted our facilities and amenities were to your liking in all elements of your stay. We look forward to welcoming you back. Kind regards, Richard Lyon General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel but now just a tiny bit tired. Will soon need a program of renovation. Staff were great. Gym is fab. Nice location.
Stayed 3 nights in Feb 2020
Response from One&Only Cape Town on 19 Feb 2020
Dear Anonymous, Thank you for staying with us and for sharing your feedback, it is greatly appreciated and will be taken into consideration moving forward. We are delighted our level of service, gym and location were to your satisfaction. We hope to welcome you back soon. Kind regards, Richard Lyon General Manager

10/10 Excellent

Paul, Leicester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pool and in particular the sunbathing area was a little small when the hotel was really busy
Stayed 11 nights in Feb 2020
Response from One&Only Cape Town on 17 Feb 2020
Dear Paul, Thank you for staying with and for sharing your feedback with us. We will ensure this is improved upon. We hope to welcome you back soon. Kind regards, Richard Lyon General Manager

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2020
Response from One&Only Cape Town on 11 Feb 2020
Dear Vicki, Thank you for staying with us. We are delighted you had a great experience and we hope to welcome you back soon. Kind regards, Richard Lyon General Manager

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
superb, pricey but worth it
A wonderful location and a superb hotel, pricey but delivers a great hotel experience
Stayed 5 nights in Jan 2020
Response from One&Only Cape Town on 10 Feb 2020
Dear James, Thank you for staying with us and for sharing your thoughts of the experience. We are delighted you had a superb stay and we hope to welcome you back soon. Kind regards, Richard Lyon General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2020
Response from One&Only Cape Town on 10 Feb 2020
Thank you for the rating Anonymous. We hope to welcome you back soon. Kind regards, Richard Lyon General Manager

10/10 Excellent

darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from One&Only Cape Town on 10 Feb 2020
Dear Darren, Thank you for staying with us. We are delighted you had a great stay and we look forward to welcoming you back soon. Kind regards, Richard Lyon General Manager

4/10 Poor

FS, Sao Paulo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel is really good an clean, but ... First time in the Hotel USD 500 cash has been stolen from my luggage. Second time in the Hotel, someone saying it was housekeeping opened the door at 4 AM ! Never felt so unsecure in an Hotel Lock the doors, lock your luggage ...
Stayed 2 nights in Jan 2020
Response from One&Only Cape Town on 24 Jan 2020
Dear FS, Thank you for sharing your feedback with us, it is truly appreciated. We are deeply disappointed for the experience you had with us. While we regrettably cannot be responsible for valuables left unattended in your room, we do understand how this can negatively affect your experience and sincerely apologise for the inconvenience. We take our guests safety and security very seriously and will ensure that further measures are taken to ensure no other guest will experience a similar shortfall. We hope to have the opportunity to welcome you back to restore your faith in us. Kind regards, Roberto Garrone Resort Manager

8/10 Good

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from One&Only Cape Town on 23 Jan 2020
Dear Andrew, Thank you for staying with us. We look forward to your next visit. Kind regards, Richard Lyon General Manager

10/10 Excellent

SHARIEM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
Stayed 1 night in Jan 2020
Response from One&Only Cape Town on 21 Jan 2020
Dear Shariem, We are elated you had a great experience and we look forward to welcoming you back soon. Kind regards, Richard Lyon General Manager

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2020
Response from One&Only Cape Town on 21 Jan 2020
Dear Anonymous, Thank you for your rating. We look forward to your next visit. Kind regards, Richard Lyon General Manager

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from One&Only Cape Town on 17 Jan 2020
Dear Peter, Thank you for the rating. We are pleased you had a good stay and we look forward to welcoming you back soon. Kind regards, Richard Lyon General Manager

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from One&Only Cape Town on 15 Jan 2020
Thank you for staying with us and for taking the time to rate your experience. We are delighted you had a fantastic stay and we hope to welcome you back soon. Kind regards, Richard Lyon General Manager