Outdoor pool, pool loungers

Reviews of Pepperclub Hotel

5 out of 5
Pepperclub Hotel
Cnr Loop and Pepper Street, Cape Town, Western Cape

Reviews

8.6

Excellent

Rating 10 - Excellent. 193 out of 380 reviews" "
Rating 8 - Good. 122 out of 380 reviews" "
Rating 6 - Okay. 32 out of 380 reviews" "
Rating 4 - Poor. 19 out of 380 reviews" "
Rating 2 - Terrible. 14 out of 380 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Kush

Stayed 3 nights in Jan 2024

8/10 Good

Evaristo, Luanda

Liked: Property conditions & facilities
Stayed 6 nights in Jan 2024

6/10 Okay

Neil

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Our time at the pepperclub was fine. It was extremely noisy in the evenings (due to nearby nightlife), which made it difficult to sleep. Our room was also very warm and we were unable to lower the temperature
Stayed 4 nights in Dec 2023

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Online Sales Manager on 21 Nov 2023
Thank you for choosing the Pepperclub Hotel as your choice of accommodation and for the wonderful rating. We are thrilled to note that you had an enjoyable stay with us. Kind regards.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Online Sales Manager on 21 Nov 2023
Thank you for the wonderful rating. We are thrilled to note that you had a wonderful stay with us. Kind regards

2/10 Terrible

Ben

Stayed 6 nights in Oct 2023
Response from Online Sales Manager on 21 Nov 2023
Thank you for taking the time to review your stay with us however we are disappointed to note of the rating. Please could you make contact with the hotel in order to further discuss your stay. Kind regards.

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic city hotel, in great location
My favourite hotel in Cape Town by far. The moment you walk in you are greeted by amazing friendly staff who go out of their way to make you feel welcome. The rooms are spacious and spotless, the gym is well equipped with fantastic views of table mountain. Superb choices available at breakfast, friendly reasonably priced bar as well. Highly recommend this hotel
Stayed 1 night in Oct 2023
Response from Online Sales Manager on 21 Nov 2023
Wow! What a review! Thank you for the fantastic feedback. We are thrilled to note that you had an enjoyable stay with us and what an honour to be labeled your favourite CT hotel. We look forward to welcoming you back. Kind regards.

10/10 Excellent

ANDRE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food and very friendly staff
Stayed 3 nights in Sep 2023
Response from Online Sales Manager on 21 Nov 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back. Kind regards.

10/10 Excellent

Tshikane

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Online Sales Manager on 21 Nov 2023
Thank you for the 10/10 rating. We are pleased to note that you had a fantastic stay with us. Kind regards.

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Alex David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service beginning to end from all staff. All functions and facilities were brilliant. Excellent food, well stocked bar and amazing room, complete with welcome for us as honeymooners. Will definitely stay again.
Stayed 3 nights in Aug 2023

8/10 Good

Beverly

Stayed 1 night in Sep 2023
Response from Online Sales Manager on 21 Nov 2023
Thank you for the wonderful rating. We are pleased to note that you had an enjoyable stay with us. We look forward to welcoming you back. Kind regards.

10/10 Excellent

Daree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel I've ever stayed in! The staff was amazing to my wife and I! They treated our needs as if it was their needs! I felt like I was at a family member's place! This has to be the best place in Cape Town! It was walkable to the Green Market and they have a shuttle that takes you to and from the VA Waterfront for free! They have a nice gym on the 8th floor, along with a movie theater where you can watch movies! I really didn't want to leave...:-)....If you're blessed to visit Cape Town, this is the hotel for you!
Stayed 5 nights in Aug 2023

8/10 Good

Leyla, Longueuil

Liked: Cleanliness, staff & service
Stayed 7 nights in Aug 2023

8/10 Good

andrzej

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel like any other. Tv is imposible to figure out
Stayed 2 nights in Aug 2023

8/10 Good

Allen, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Our first night was not the greatest, we had asked for a quiet room and it wasn't. Not really a family hotel unless you don't mind paying R12000 per night for a suite that's far away from the night clubs and bars that surround the hotel. Once they upgraded us to a suite all was good.
Stayed 6 nights in Jul 2023

8/10 Good

Fawcett

Stayed 1 night in Jun 2023

10/10 Excellent

Fernando

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Such a fantastic hotel with the absolute best staff anywhere in the world. 10/10 would recommend. close to everything in cape town either by car or walk.
Stayed 7 nights in May 2023

10/10 Excellent

Tahereh

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my staying there. Very easy access close to many restaurants and shops Clean rooms Good restaurant and bar and bakery Nice staff
Stayed 5 nights in May 2023

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 6 nights in May 2023

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
What a hotel, clean, safe, helpful. What you think a hotel standards should be this is it. From the time i entered, bags taken to my room, any questions answered. The service was impeccable throughout my stay. I cannot thank them enough. Some staff were phenomenal, to many names to mention. A few snagging issues like my card kept failing even though i kept it away from everything. Some of the sealant needs replacing. The music which some other people have mentioned, yes it is loud but that is not going to change. Either take some earplugs or enjoy it.

10/10 Excellent

Brenda

Stayed 1 night in Dec 2022

8/10 Good

Howard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again.
A quirky hotel close to the bar and restaurant district. I would stay here again! The staff are ultra-friendly and helpful, the hotel has a nice gym and very pleasant coffee shop. If there is slight criticism it is that the hotel bar is lit too brightly, which takes away its potential atmosphere and the dinner cuisine of the restaurant doesn't compete with the quality of local restaurants, but that's not surprising. The rooms are clean and the making up them efficient. Overall a nice experience.
Stayed 4 nights in Feb 2023

10/10 Excellent

Leon

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Jan 2023

10/10 Excellent

Spyka

Stayed 1 night in Dec 2022

10/10 Excellent

Dalia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful customer service

8/10 Good

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing and the stuff was awesome!
Stayed 7 nights in Dec 2022

8/10 Good

Ravinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Deborah E

Stayed 6 nights in Oct 2022

8/10 Good

Nyale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The power sockets are inconvenient for users who don’t use the round pins.
Stayed 4 nights in Nov 2022

6/10 Okay

Lwazi

Liked: Staff & service
Hit and Miss
The room was well sized overall but awkwardly laid out. The bedroom was cramped yet the kitchen was huge with very few utensils and crockery for example. The views were great but room lacked insulation from noise. The shower was mouldy and the toilet was situated right up against the sink. The tv signal was jittery and the tv in the bedroom worked on the channels of the decoder in the lounge area. Overall the room wasn't great. The service however was outstanding. From arrival all the way to check out, the people made the experience awesome. Breakfast was another highlight.
Stayed 1 night in Nov 2022

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

4/10 Poor

Lonnie

Travelled with family
Liked: Amenities
Disliked: Cleanliness
This is not a smoke- free hotel. The halls, the floors it smelled awful. I even switched rooms and still smelled bad. I had to buy Lysol
Stayed 4 nights in Nov 2022

8/10 Good

Coster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a misunderstanding with the staff on certain matters that why they wasn’t rated with excellent but overall I was pleased.
Stayed 5 nights in Oct 2022

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Online Sales Manager on 28 Sept 2022
Thank you for the fantastic rating. We look forward to welcoming you back.

8/10 Good

Tinka

Stayed 1 night in Sep 2022
Response from Online Sales Manager on 28 Sept 2022
Thank you for the great rating. We look forward to welcoming you back.

10/10 Excellent

Jasson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
It was a wonderful stay, the staff are extremely friendly and the food was delicious!
Stayed 3 nights in Aug 2022
Response from Online Sales Manager on 28 Sept 2022
Thank you for taking the time to review your stay with us and for the wonderful feedback. We look forward to welcoming you back.

10/10 Excellent

Lorraine

Stayed 1 night in Jun 2022

10/10 Excellent

Smit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Elaine

Stayed 3 nights in Mar 2022

10/10 Excellent

Simon

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in Cape Town CBD
Fantastic hotel; centrally located with great facilities. Good rearaurant and nice pool / spa area. Free shuttles to the Waterfront and Camps Bay. Very friendly and helpful staff
Stayed 7 nights in Feb 2022

8/10 Good

Noxolo

Stayed 1 night in Feb 2022

10/10 Excellent

Celso

Stayed 11 nights in Jan 2022

10/10 Excellent

JOHANN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST accom in CBD
This is the best hotel in CBD., will recommend it to anyone. Well secured, safe and staff was exceptional.
Stayed 1 night in Jan 2022

6/10 Okay

Floris

Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Zodwa

Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic gem of a hotel in Cape Town CBD
Stayed 1 night in Dec 2021

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was given the wonderful gift of an upper floor room with a view of signal hill and lions head mountain. Also comped a breakfast. Loved this hotel; it’s wonderful warm and helpful staff; and it’s location. Will definitely stay again!!! Cheers.
Stayed 3 nights in Dec 2021
Response from Online Manger on 3 Jan 2022
Thank you for the wonderful review Lisa. We are thrilled to hear that you had a lovely stay with us and enjoyed the picturesque views we have to showcase. We look forward to welcoming you back, hopefully in the near future. Kind regards.

8/10 Good

Arnold

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021