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Reviews of Hotel Kartaxa Cartagena

3.5 out of 5
Hotel Kartaxa Cartagena
Calle de las Bovedas #39- 120, Cartagena, Bolivar

Reviews

8.6

Excellent

Rating 10 - Excellent. 106 out of 226 reviews" "
Rating 8 - Good. 81 out of 226 reviews" "
Rating 6 - Okay. 28 out of 226 reviews" "
Rating 4 - Poor. 8 out of 226 reviews" "
Rating 2 - Terrible. 3 out of 226 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Ligia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Gostei da vista da janela para o mar, tamanho do apartamento. Não gostei do terceiro andar sem elevador, do café da manhã pobre, pagamos diaria com cafe da manhã incluido e ainda tivemos pagamento extra por ovos cozidos.
Stayed 4 nights in Jan 2024
Response from Comercial on 7 Apr 2024
Estimada LigiaGracias por tomarse el tiempo de dejarnos este comentario. Nuestro hotel por ser de una infraestructura antigua carece de elevador. Lamentamos mucho que esto haya sido un punto desfavorecedor. Tenemos la opción de 2 habitaciones en el primer piso para las personas que se les dificulta subir escaleras.Esperamos nos visite de nuevo.

8/10 Good

Dominique

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very specious room, nice staff, good breakfast. Pool area very small. But for this price, a good place to stay
Stayed 5 nights in Nov 2023

10/10 Excellent

Emelinda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Comercial on 15 Nov 2023
Estimada Belinda Gracias por dejarnos esta excelente calificación, nos alegra saber que te fue bien durante la estancia.Te esperamos de regreso pronto!

6/10 Okay

Alla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It's quit cozy cleaned hotel with polite stuff, but when we called asking recommendation for transportation from airport to hotel, they send the car and charged 100 000 pesos and it was ridiculous because taxi cost 25000 everywhere. on a way back I payed 25000 pesos for taxi So don't ask hotel reception about transport.
Stayed 3 nights in Oct 2023
Response from comercial on 15 Nov 2023
Estimada AllaGracias por elegirnos y dejarnos este comentario, nos alegra saber que te gusto nuestro hotel, pero lamentamos mucho lo sucedido con el servicio de transporte. Haremos una revisión del sobrecosto en el servicio.Gracias nuevamente

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot in Old City
The staff was great and so was the breakfast. The location is convenient but just outside the center enough to be quiet. Access to purified and chilled water was huge. No wasted plastic bottles.
Stayed 4 nights in Jun 2023
Response from Comercial on 5 Jul 2023
Estimado RobertGracias por venir a nuestro hotel y tomarte el tiempo de dejarnos este excelente comentario. Nos hace muy feliz saber que te gusto nuestro hotel y su ubicación, nuestro propósito con los dispensadores de agua es disminuir el uso de plástico y brindar mayor comodidad para nuestros huespedes.Te esperamos de regreso pronto!

8/10 Good

Andres Felipe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Greatly located in the Centro Histórico & near Serrezuela shopping mall. Nice breakfast included, attentive staff. It has a tiny pool, good enough for the heat though.
Stayed 2 nights in Jun 2023
Response from Comercial on 5 Jul 2023
Estimado Andres Felipe Gracias por dejarnos este buen comentario, nos hace muy feliz saber que disfruto del desayuno, piscina y ubicación que permite visitar los sitios mas icónicos de la ciudad.Te esperamos de regreso pronto!

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was perfect in every way. The staff was helpful although some didn’t speak English. The breakfast in the morning was fantastic! The hotel was sparkling clean and the decor was beautiful.
Response from Comercial on 9 Jun 2023
Estimado BrentGracias por haber venido a nuestro hotel y tomarte el tiempo de dejarnos este buen comentario, nos alegra saber que disfrutaste del desayuno y atención recibida.Te esperamos de regreso pronto!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Bad water pressure
Stayed 3 nights in May 2023
Response from Comercial on 9 Jun 2023
Estimado AndrewSus comentarios son de gran ayuda en nuestro plan de mejoramiento. Gracias por tomarse el tiempo de escribirlo.Esperamos nos visite nuevamente

10/10 Excellent

Manuela

Stayed 1 night in Apr 2023
Response from comercial on 17 May 2023
Estimada Manuela Gracias por venir a nuestro hotel y dejarnos esta buena calificación.Te esperamos de regreso pronto!

10/10 Excellent

E

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Hotel Kartaxa. It is just on the outskirts of the noise in San Diego plaza but it is also just a quick walk to the plaza. The hotel staff was friendly and accommodating. They arrange anything you need such as taxis and day trips. Breakfast was delicious and not just toast and bagels, real breakfast. We will definitely return to Cartagena and when we do, we will stay here. Gracias to the entire staff for making our stay there perfect !!!!!
Stayed 4 nights in Apr 2023
Response from Comercial on 17 May 2023
Estimada EGracias por haber venido a nuestro hotel y tomarse el tiempo de dejarnos este maravilloso comentario, nos hace muy feliz saber que te gusto el desayuno y ubicación que permite visitar los sitios mas icónicos de la ciudad.Te esperamos de regreso pronto!

6/10 Okay

Mirna, Piscataway

Liked: Cleanliness
Disliked: Staff & service
The driver we booked thru the hotel did not show at the airport, later claimed he waited for us 45 mins. We had paid for 2 beds in each room, but one had a queen bed - they couldnt resolve it until the nexg day. Our air conditioning didnt work and they were hesitant to help. Finally they brought up a new remote which resolved the issue. The breakfast staff was wonderful althouhh options were very limited.
Response from Comercial on 9 Apr 2023
Estimada MirnaSu comentario es de gran importancia en nuestra labor de mejoramiento, lamentamos los inconvenientes presentados durante su estancia.Esperamos poder resarcir lo sucedido en una pronta oportunidad. Gracias

10/10 Excellent

Nestor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome experience !!! Colonial, antique, pristine and well decorated. Great service, delicious food. Clean,friendly and confortable. Highly recommended.
Stayed 4 nights in Feb 2023
Response from comercial on 15 Mar 2023
Estimado NestorGracias por dejarnos este maravilloso comentario, nos alegra mucho saber que te gusto nuestro hotel y su concepto.Te esperamos de regreso pronto!

10/10 Excellent

Patar

Liked: Cleanliness, staff & service, property conditions & facilities
Boutique hotel situated perfectly inside the Old City. Some of the hottest restaurants, coffee shops, and clothing store located a minute walk from the hotel but it's quiet at night. Love the breakfast options as well and the staff service was superb!
Response from Comercial on 6 Mar 2023
Estimado PatarGracias por venir a nuestro hotel, nos alegra saber que te gusto nuestro hotel, los desayunos y ubicación.Sera un gusto tenerte de regreso pronto!

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely Boutique Hotel. Delicious breakfast included. Friendly and accommodating staff. Walking distance to many things, shopping, restaurants, shoreline. 20 minutes from the airport.
Stayed 3 nights in Feb 2023
Response from comercial on 6 Mar 2023
Estimada Cindy!Gracias por dejarnos este buen comentario, nos hace muy feliz saber que te gusto nuestro hotel y su ubicación-Te esperamos de regreso pronto!

10/10 Excellent

Harry

Response from Comercial on 6 Mar 2023
Estimado Harry!Gracias por dejarnos esta buena calificaciónTe esperamos de regreso pronto!

10/10 Excellent

Xiaolan

Stayed 2 nights in Dec 2022
Response from comercial on 16 Jan 2023
Estimado XioalanGracias por dejarnos esta excelente calificación. Te esperamos de regreso pronto!

8/10 Good

Nyasha

Stayed 1 night in Dec 2022

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

Oliesia

Travelled with partner
Liked: Staff & service
Nice hotel, clean and beautiful. Really nice staff.
Stayed 3 nights in Jul 2022
Response from Comercial on 16 Aug 2022
Estimada Oliesia Gracias por dejarnos este maravilloso comentario! Te esperamos de regreso pronto!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

8/10 Good

Julia

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in May 2022
Response from comercial on 16 Jun 2022
Estimada Julia Gracias por dejarnos esta calificación Te esperamos de regreso pronto

10/10 Excellent

Laura Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very well located.
Stayed 3 nights in Nov 2021

10/10 Excellent

RICHARD O

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel , Jennifer at front desk is an excellent customer services, breakfast good, installation good, excellent location everything walkable
Stayed 2 nights in Aug 2021
Response from Comercial on 16 Oct 2021
Richard Gracias por dejarnos este increíble comentario, nos llena de alegría saber que disfrutaste de la estancia con nosotros, del desayuno, ubicación y servicio recibido. Te esperamos de regreso pronto!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel es realmente bello y acogedor, situado estrategicamente en la ciudad amurallada cerca de todo y en una zona muy tranquila. El desayuno que ofrecen es muy variado y exquisito y todo el personal que trabaja allí es muy amable y profesional. Realmente lo recomendamos para su proximo destino.
Stayed 3 nights in May 2021
Response from Comercial on 11 Jun 2021
Gracias por venir a nuestro hotel y tomarse el tiempo de escribir este comentario, nos complace saber que su estancia fue satisfactoria, que disfruto del desayuno, la atención y de la estratégica ubicación de nuestro hotel. Esperamos tenerte de regreso pronto!

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware
The manager/owner are thieves.
Stayed 2 nights in Apr 2021

10/10 Excellent

Bernadino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from Comercial on 14 Apr 2021
Bernadino, Gracias por tomarte el tiempo de darnos tan buena calificación. Esperamos que tu estancia haya sido satisfactoria. Te esperamos de regreso pronto!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great place. Amazing bed and air conditioning. Breakfast was also awesome.
Stayed 1 night in Mar 2021
Response from Comercial on 23 Mar 2021
Gracias por tu buen comentario. Te esperamos de regreso pronto!

10/10 Excellent

Rauf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2021
Response from Comercial on 23 Mar 2021
Estimado Rauf Gracias por darnos tan buena calificación. Te esperamos de regreso pronto!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from mgg on 27 Feb 2020
Estimado sr. Robert, Reciba un cordial saludo en nombre de Hotel Kartaxa, un lugar lleno de cultura, Esperamos poder servirle nuevamente. Cordialmente, Martha Gomez garzon Revenue Management

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from mgg on 6 Mar 2020
Estimada señora Linda, Gracias por quedarte con nosotros. ¡Agradecemos sus comentarios! Cordial saludos, Martha Gomez Garzon Revenue Managemnt

8/10 Good

Love, Boston

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right in the center of everything. Close to restaurants and shops
Stayed 4 nights in Dec 2019
Response from gmm on 16 Dec 2019
Dear Guest, We appreciate your valuable comments and your invaluable time We regret your bad experience and we will take into account all your comments in order to improve our services. We hope to have the pleasure of welcoming you again in this you home in Cartagena de Indias and be able to exceed your expectations Regards, Martha Gomez Garzon Revenue Management

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient to local cultural and historical venues, great restaurants, and shops. In a safe and easy part of Cartagena to travel.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel located in a very old and nice part of town.
Stayed 1 night in Jul 2019

10/10 Excellent

Kristina, Waco, TX

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the Walled City. Beautiful hotel that had been renovated- it used to be a house. The bathroom is very small and the bed and pillows are very hard, but the staff there is so helpful and friendly. Would definitely stay there again.
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 3 nights in Apr 2019

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty colonial hotel
The place is really nice, the keep the colonial style intact, and things doesn't look old or dirty. Rooms are comfortable. In mi case, ac failed on second day.
Stayed 1 night in Apr 2019

10/10 Excellent

Talia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay. I would definitely consider this place again. My only issue is that the website stated that the staff was both Spanish and English speaking but only one guy really spoke English. The breakfast was also pretty awful. The staff was friendly.
Stayed 7 nights in Dec 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel pretty close to everything in the old town. Breakfast is good. Rooms are large and comfortable. Staff is friendly. My only complaint is water in the shower is not very hot. They have a rooftop sitting area and a pool.
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018

8/10 Good

Vane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel! I really liked the style; very cozy and super NICE staff. The only thing is that there was a hole in the roof of the room so the night that rained, the room's floor got wet but I should say that it was nothing major though. Still, I definitely recommend this hotel boutique.
Stayed 3 nights in Oct 2018

6/10 Okay

Alessandro

Stayed 2 nights in Sep 2018

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place in Cartagena
The hotel is beautiful , excellent location in the old town. Very helpful crew. Everything was perfect!! We love it!!
Stayed 5 nights in Aug 2018

8/10 Good

J, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property and great area. Would stay again!
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2018

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Convenient location
It is an ok place to stay staff are not polite rooms are haphazardly decorated Small shower that barely works. Room smelt funky Ac hardly cooled the room
Stayed 1 night in Jun 2018

10/10 Excellent

R, WashingtonDC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fascinating place
Historic hotel with theme. Amazing set up and cleanliness.
Stayed 3 nights in Apr 2018
Response from Deiker Fernandez on 23 Apr 2018
We appreciate your comment, we hope you will come back soon.

2/10 Terrible

Brad, Jacksonville FL

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Very bad experience!!
Let me start out by saying I am a very very open minded traveler that has never left a negative review for anyone. This trip however warrants a bad review. It started with booking a king bed and arriving to find a double...usually no problem but not what I paid for...we asked to move and after some haggling they said they could move is the next day and there would be no additional charge...well it’s nice to know I won’t be charged extra for what I already paid for!! Then the real fun begins...new room, king bed...all looks good until we go to use the toilet...no el flusho!! I went downstairs to tell the staff that the toilet wouldn’t flush and they handed me a plunger...nice gesture but I came to go on vacation not be a plumber...and to make matters worse my wife and I picked up a case of travelers diarrhea. After trying for an hour to plunge the toilet with no luck I just went to sleep in a room that now smelled like an outhouse at a football game. Next morning I resumed negotiations to change rooms...no go...they sent a plumber who made it look as if the toilet flushed...he said don’t put paper in the toilet...hunan waste only...throw paper in can next to toilet and it will work...he was wrong...by now my wife and I are rapid fire pooping from the food sickness and the toilet continues to fill with you know what. Back downstairs to complain and suddenly nobody speaks a lick of English and can’t understand that my room smells like an outhouse.
Stayed 4 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in old town
We had a great stay here after getting a small upgrade to a nicer room. Friendly staff, helpful and courteous. Great location as well. We would come back.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
One night stay, the staff was very helpful and friendly.
Stayed 1 night in Dec 2017