3 restaurants, breakfast, lunch, dinner served; French cuisine

Reviews of The Merchant Hotel

5 out of 5
The Merchant Hotel
16 Skipper Street, Belfast, Northern Ireland

Reviews

9.6

Exceptional

Rating 10 - Excellent. 344 out of 412 reviews" "
Rating 8 - Good. 47 out of 412 reviews" "
Rating 6 - Okay. 16 out of 412 reviews" "
Rating 4 - Poor. 3 out of 412 reviews" "
Rating 2 - Terrible. 2 out of 412 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

steve, miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in the best location. The room is was incredible. I definitely recommend upgrading. Breakfast was delicious. Hubby enjoyed the spa.
Stayed 2 nights in Feb 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel, could not fault it
Stayed 2 nights in Feb 2024

10/10 Excellent

Jeevagan, Chippenham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay
Stayed 3 nights in Jan 2024

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Pauline

Stayed 1 night in Oct 2023
Response from Louise on 5 Nov 2023
Good Afternoon Pauline, Thank you for the splendid feedback. We are overjoyed that you enjoyed your stay with us. We hope to welcome you back in the near future. Kind RegardsLouiseThe Merchant Hotel Team

10/10 Excellent

Adele

Stayed 1 night in Sep 2023
Response from Louise on 5 Nov 2023
Good Afternoon Adele, Thank you for the wonderful feedback. We are delighted that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back in the future. Kind RegardsLouise The Merchant Hotel Team

8/10 Good

marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central comfortable hotel
Stayed in Victorian room, quite dark but very comfortable , art deco rooms much nicer . Got twin room first when I requested a king bed . Changed us no problem. Put a balloon and chocolate on the bed as a surprise for birthday which was lovely . Great central location .
Stayed 1 night in Jul 2023
Response from Ciara on 2 Aug 2023
Thank you for your review. We are glad to hear you enjoyed your stay in The Merchant Hotel and hope to welcome you back in the near future.

4/10 Poor

Heather

Liked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

Derek

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and excellent service. The staff were super friendly and helpful.
Response from Louise on 1 Jun 2023
Thank you Derek for your amazing feedback. We are delighted you enjoyed you stay with us. We hope to welcome you back to the hotel in the near future. Kind Regards The Merchant Hotel Team

8/10 Good

Gail

Stayed 1 night in Apr 2023
Response from Louise on 1 Jun 2023
Thank you Gail for your positive feedback. We are delighted you enjoyed your stay with us. We look forward to welcoming you again at some stage in the future. Kind Regards The Merchant Hotel Team

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favourite hotel in Belfast.
Exceptional hotel & facilities. Staff really do go above & beyond.
Stayed 2 nights in Jan 2023
Response from Louise on 25 Mar 2023
Thank you for your lovely feedback, we hope to welcome you to the hotel again soon. Kind Regards Louise Reservations

8/10 Good

Guido

Stayed 3 nights in Jan 2023

10/10 Excellent

Rachael

Stayed 1 night in Jan 2023

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in art deco rooms as rooms on Victoria n side overlook street with noise from bars/music and roadsweepers early morning
Stayed 1 night in Dec 2022

6/10 Okay

STEPHEN

Liked: Cleanliness, staff & service
I enjoyed my stay at the hotel, the only downside was an alarm going off several times at 1am 3am. Aside from this it was fine. The breakfast included was perfect. Good location and great customer service.
Stayed 1 night in Dec 2022

10/10 Excellent

Bryan

Stayed 1 night in Nov 2022

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and nice staff who will do anything for you. Comfortable, luxurious and building is stunning. Only criticism is that I think 3pm is too late for check in. 12/13:00 is more realistic.
Stayed 1 night in Nov 2022

8/10 Good

Maria, Newry

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Super room easy check in … parked the car but didn’t say it would be £35 pounds to do so … would not let us have food in the bar at 9.30 only room service which 1hour and 40mins arrived even every time we called down they said 5mins … waste of a evening in the city didn’t get to enjoy the hotel bar .. they took it off the bill but they served others food non residents so overall disappointed… reception staff very pleasant.. it just was a bad night .
Stayed 1 night in Oct 2022

10/10 Excellent

Shane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good location for walking
Stayed 2 nights in Oct 2022

8/10 Good

Samuel

Stayed 1 night in Sep 2022

8/10 Good

seamus

Stayed 1 night in Aug 2022

10/10 Excellent

Vivienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Erin Finn on 22 Aug 2022
Thank you for your feedback.Kind Regard,Erin.

10/10 Excellent

Sharon, Doylestown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property couldn’t have been more beautiful, gracious, and historic. The food at the jazz club and main restaurant was fantastic . Very impressive that the main restaurant had a plant-based tasting menu which was delicious. Loved the jazz club atmosphere and jazz combo playing. The hotel staff was so kind and helpful. When we arrived from a long early flight and our room would not be available for several hours they allowed us to rest in the spa which made such a difference. The bedroom was spacious and beautifully decorated with all the necessary amenities. The Merchant was recommend strongly to us by a good friend and we certainly will be dojng the same for any other friends going to Belfast. It’s also very well appointed - an easy walk to the Titanic museum and many beautiful picturesque side streets around it with nice pubs. Thank you so much Merchant Hotel and wonderful staff. We will be back!
Stayed 2 nights in Jun 2022
Response from Ciara on 14 Jun 2022
Good Afternoon Sharon, Thank you for your lovely feedback. We are glad to hear you enjoyed your stay, and hope to welcome you back to The Merchant Hotel in the near future.

10/10 Excellent

Kimberly, Evergreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2022
Response from Ciara on 14 Jun 2022
Good Afternoon Kimberly, Thank you for your feedback. We hope to welcome you back to The Merchant Hotel in the near future.

10/10 Excellent

Colette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Guest Relations on 1 Jul 2022
Thank you Colette for taking the time to provide feedback on your recent stay with us at The Merchant Hotel. We hope to have the opportunity to welcome you back again very soon.

10/10 Excellent

Colette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury in an awesome central location
Absolutely loved my stay. It was my first time but won’t be the last. We had an Art Deco room and it was spectacular. Spacious and so comfortable. We used the roof top hot tub too which was a lovely treat. All of the staff were really friendly and helpful.
Stayed 1 night in May 2022
Response from Josh on 9 May 2022
Dear Colette, Thank you for taking the time to leave feedback for your recent stay with us, it is very much appreciated. I am delighted you enjoyed your stay and we look forward to welcoming you back to The Merchant Hotel.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Ciara on 25 Mar 2022
Good Afternoon, Thank you for your feedback. We hope to welcome you back to The Merchant Hotel in future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury
Real luxury and such a fabulous hotel in every way. Thank you
Stayed 1 night in Feb 2022
Response from Ciara on 5 Mar 2022
Good Afternoon, Thank you for your wonderful feedback. We hope to welcome you back soon.

10/10 Excellent

lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb on every level worth flying to Belfast for
One of the best hotels we have stayed in from anywhere in the world. 5 star from start to finish. the moment you walk in the concierge and reception are so welcoming, the room was stunning and immaculately clean, the spa was so relaxing with amazing bar service, the grand Room restaurant for dinner and breakfast was fine dining at its best with the best waiting staff in terms of service, friendliness and they were all dressed so smartly and so well presented. It is somewhere we will actually specifically make the effort to fly to now just to experience the Hotel- it was utterly fantastic.
Stayed 1 night in Feb 2022
Response from Ciara on 5 Mar 2022
Good Afternoon Lorna, Thank you for your kind feedback. We are glad you enjoyed your stay at The Merchant Hotel and look forward to welcoming you back in the future.

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Reservations on 21 Mar 2022
Good Afternoon, Thank you for taking time to leave feedback on your recent stay. I hope we can welcome you back soon.

8/10 Good

Roisin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Erin on 23 Dec 2021
Thank you for your feedback.

10/10 Excellent

Grania

Liked: Staff & service, property conditions & facilities, room comfort
Nice trip.
Had prepaid for our stay and it took the checkin staff a couple of minutes to confirm this, staff all very friendly. Breakfast was included and was a wonderful experience. Only thing that would make me question the cleanliness of the room was the fact that I found 2 pairs of socks in the drawer from what I imagine was a previous guest.
Stayed 1 night in Dec 2021
Response from Reservations on 23 Dec 2021
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Erin on 14 Dec 2021
Good Afternoon, Thank you for your feedback. Kind Regards, Reservations.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Despite COVID-19 restrictions staff were extremely welcoming, friendly and helpful.
Stayed 1 night in Nov 2021
Response from Erin on 14 Dec 2021
Good Afternoon, Thank you for your feedback. Kind Regards, Reservations.

10/10 Excellent

Matthew F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic hotel, lots of charm and ambience in central Belfast
Stayed 3 nights in Oct 2021
Response from Erin on 14 Dec 2021
Good Afternoon, Thank you for your feedback. Kind Regards, Reservations.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Byrne

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Tired soiled upholstered furniture in Victorian
Stayed 1 night in Sep 2021

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy
It was a pleasant stay apart from roadworks that were going on the streets nearby late evening and were woken up by a very noisy delivery of beer? cags
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

STEVEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Upgraded romm was a welcome bonus. First class service in the bar and at breakfast
Stayed 1 night in Aug 2021

10/10 Excellent

Gareth

Stayed 1 night in Aug 2021

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic restaurant
Stayed 1 night in Aug 2021

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3rd visit
Our 3rd time staying the the hotel. The service was impeccable as always. Stayed in a Victorian room this time and the beds in this hotel are the most comfortable I have ever slept in. Love it here. A real experience.
Great hall
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and opulent
Stayed 1 night in Aug 2021

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent as always!
The Merchant hotel never fails to deliver - the best hotel in Belfast - pure class and always a great night away for me and my husband. You don’t need to leave the hotel ☺️ Thanks to all the wonderful staff.
Stayed 1 night in Jul 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rest & Relaxation
Great hotel and helpful staff especially in gym. Busy in restaurant so service a little slow
Stayed 1 night in Jun 2021