Lobby

Reviews of Doubletree by Hilton Cedar Rapids Convention Complex

4 out of 5
Doubletree by Hilton Cedar Rapids Convention Complex
350 First Avenue NE, Cedar Rapids, IA

Reviews

8.6

Excellent

Rating 10 - Excellent. 527 out of 1005 reviews" "
Rating 8 - Good. 290 out of 1005 reviews" "
Rating 6 - Okay. 112 out of 1005 reviews" "
Rating 4 - Poor. 41 out of 1005 reviews" "
Rating 2 - Terrible. 35 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Vijay

Liked: Staff & service
Great location downtown, but a railway track runs by the hotel. Recommend ear plugs as the trains are loud at the middle of the night and the heater in the room is loud as well Rooms need upgrading
Stayed 1 night in Mar 2024
Response from Tristan - GM on 25 Mar 2024
Greetings Vijay -Thank you for taking to share feedback on your recent stay with us at the DoubleTree Cedar Rapids! I am so glad you were able to enjoy our downtown location which allows guests to utilize the best of CR! I am so sorry that you were impacted by the train system. The rail system is a vital part of the local economy and the noise you heard is quite literally the sound of the economic engine here in Cedar Rapids. I am excited to share that we do provide ear plugs in the room but also that they are currently installing crossing gates that will negate the need for the train to blow its whistle. I am even more excited to share that we will be starting on room upgrades this coming winter. I hope that you are able to come back and experience the improvements first hand! We appreciate you, your business and your feedback!With care,

10/10 Excellent

Wolfgang

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the warm cookies!
Stayed 1 night in Mar 2024
Response from Tristan - GM on 21 Mar 2024
Greetings Wolfgang -Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed the warm cookies during your stay! Our team takes great pride in providing our guests with exceptional experiences, and it's wonderful to know that this small touch added to your overall enjoyment.We hope to have the pleasure of welcoming you back for another memorable stay in the near future.With care,

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed wasn’t the greatest but I still slept.
Stayed 1 night in Mar 2024
Response from Tristan - GM on 18 Mar 2024
Greetings Crystal -Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear that you were still able to get some rest during your stay.We apologize if the bed did not meet your expectations, as we strive to provide comfortable accommodations for all our guests. Your feedback is valuable to us, and we will certainly look into ways to improve the comfort of our beds for future stays.We hope to have the opportunity to welcome you back and provide you with an even better experience.With care,

6/10 Okay

Amanda

Stayed 1 night in Feb 2024
Response from Tristan - GM on 21 Mar 2024
Greetings Amanda -Thank you for taking the time to share your feedback with us. We appreciate your rating and are sorry to see that your experience did not meet your expectations.We would love to hear more about your stay and any areas where we can improve. Please feel free to reach out to us directly to discuss your concerns further.We value your feedback and hope to have the opportunity to welcome you back for a better experience in the future.With care,

10/10 Excellent

Jamie

Travelled with family
Very helpful and kind staff! Everything was nice and clean! Loved the short walk over to the Alliant Powerhouse!
Stayed 1 night in Feb 2024
Response from Tiffany B on 5 Feb 2024
Hello Jamie, Thank you for taking the time to share your experience with us. I was very glad to hear you enjoyed your time at the property. Positive feedback truly encourages the staff to continue doing their very best. We hope to welcome you again for another event in the near future. Best regards,

10/10 Excellent

Jill

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Thank you.
Stayed 1 night in Jan 2024
Response from Tristan - GM on 30 Jan 2024
Greetings Jill -Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you had a great stay with us. Your kind words mean a lot to our team, and we appreciate your acknowledgment.It was our pleasure to host you, and we're thrilled that you had a positive experience. If there's anything specific that made your stay exceptional or if there are any suggestions you'd like to share, please feel free to let us know. We're always looking for ways to improve and exceed our guests' expectations.We look forward to the opportunity to welcome you back for another excellent stay in the future.With care,

10/10 Excellent

Karyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean and restaurant/bar onsite!!
Stayed 2 nights in Jan 2024
Response from Tristan - GM on 23 Jan 2024
Greetings Karyn -Thank you for taking the time to share your feedback and for awarding us with an excellent rating! We're delighted to hear about your positive experience.It's wonderful to know that you found our hotel beautiful and clean. We take great pride in maintaining a welcoming and pristine environment for our guests, and your acknowledgment is truly appreciated.We're also thrilled that you enjoyed having our onsite restaurant and bar. Providing convenient dining options is important to us, and we're glad it added to the overall enjoyment of your stay.Thank you once again for your kind words, and we look forward to welcoming you back for another excellent experience in the future. If there's anything specific you'd like to share or if you have any suggestions for how we can make your next stay even better, please feel free to let us knowWith care,

10/10 Excellent

Arkajia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good start for the new year. Just had to call a few times for towels.
Stayed 3 nights in Dec 2023
Response from Tristan - GM on 21 Jan 2024
Greetings Arkajia -Thank you for taking the time to share your positive experience and for choosing our hotel to start the new year! We're thrilled to receive your excellent rating and appreciate your feedback.I apologize for any inconvenience you experienced in having to call for towels. Providing prompt and efficient service is important to us, and we appreciate your understanding. Your feedback helps us identify areas for improvement, and we will address this matter to ensure a seamless experience for our guests in the future.We're delighted that you chose to spend the start of the new year with us, and we hope to welcome you back for more memorable experiences. If there's anything specific you would like to share or if there are ways we can enhance your future stays, please feel free to let us know.Wishing you a wonderful year ahead, and we look forward to hosting you again soon!With care,

10/10 Excellent

Michael

Liked: Property conditions & facilities
I will stay there again.
Stayed 1 night in Jan 2024
Response from Tristan - GM on 8 Jan 2024
Greetings Michael -Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had an excellent experience during your stay at our hotel. It is always our goal to provide a comfortable and memorable experience for our guests, and we are delighted to know that we succeeded in making your stay enjoyable.We appreciate your kind words and are especially pleased to hear that you would choose to stay with us again. Our team works hard to create a welcoming and pleasant atmosphere, and it's gratifying to see that reflected in your positive review.We look forward to welcoming you back on your next visit. If there's anything specific you loved about your stay or any areas where we can further improve, please feel free to let us know. Your feedback is invaluable to us as we strive to exceed the expectations of our guests.Once again, thank you for choosing our hotel, and we can't wait to have the pleasure of hosting you again in the future!With care,

10/10 Excellent

Wishni

Stayed 1 night in Dec 2023
Response from Tristan - GM on 26 Jan 2024
Greetings Wishni -Thank you so much for taking the time to rate our hotel as "Excellent." We are thrilled to hear that you had a positive experience during your stay. Your satisfaction is our top priority, and we're delighted that we met your expectations.If you have any specific feedback or comments you'd like to share about your stay, we'd love to hear them. Your input is valuable to us as we continuously strive to enhance our services and provide the best possible experience for our guests.We look forward to welcoming you back on your next visit.With care,

6/10 Okay

Robin, Avilla

Business traveller
Liked: Cleanliness, staff & service, amenities
Too much walking to get around hotel
Stayed 1 night in Jan 2024
Response from Tristan - GM on 2 Feb 2024
Greetings Robin -Thank you for taking the time to share your feedback with us. We appreciate your honest review and would like to apologize for any inconvenience you experienced during your stay.We understand that the layout of our hotel may have presented challenges in terms of walking distances, and we sincerely apologize for any inconvenience caused. Guest comfort is our top priority, and we are constantly looking for ways to improve the overall experience.Your comments are invaluable to us, and we will certainly take them into consideration as we evaluate ways to enhance our guests' convenience and satisfaction. If there are specific areas or suggestions you would like to share with us to help us improve, we would be grateful for your insights.We hope to have the opportunity to welcome you back in the future and provide an improved experience that meets and exceeds your expectations.With care,

10/10 Excellent

Wolfgang

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay when attending a concert within their faciity! No coats needed! Parking across the street with in/out privileges. Very clean, beautiful restaurant overlooking Cedar Rapids. Most enjoyable stay.
Stayed 1 night in Dec 2023
Response from Tristan - GM on 29 Dec 2023
Greetings Wolfgang -Thank you so much for taking the time to share your delightful experience with us! We are thrilled to learn that you had a fantastic stay and found our hotel to be a great place, especially when attending a concert within our facility.We're glad to hear that our convenient parking across the street with in/out privileges added to the ease of your stay, allowing you to fully enjoy the concert without any hassles. It's also wonderful to know that you appreciated the cleanliness of our facilities and enjoyed the beautiful restaurant overlooking Cedar Rapids.Your kind words mean the world to us, and we're delighted to have contributed to making your stay most enjoyable. We hope to have the pleasure of welcoming you back for another memorable experience, whether it's for another concert or any other occasion.Thank you for choosing our hotel, and we look forward to hosting you again in the future.With care,

6/10 Okay

DaNell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
False representation of room but paid jthe price
After calling to get the $50.00+ cheaper rate they wouldn't give it to me becausevit didnt say the exact words of roll in shower. After getting there my room was a handicapped accessed room but i did NOT have a roll in shower thatvi payed all this extre money for
Stayed 1 night in Dec 2023
Response from Tristan - GM on 19 Dec 2023
Greetings DaNeil -Let me start by thanking you for selecting our property. Next, I want to turn to an apology! We want every guest to receive what they wanted when booking. Let me be clear, we do not charge anything extra for accessible rooms. We have different types of accessible options and I am so sorry we were not able to accommodate the need for a roll in shower option. I invite you to reach out to me directly so I can make this situation right and start to renew your faith in our hotel and the DoubleTree brand! I hope to have you back again soon as our guest!With care,

2/10 Terrible

Katie

Stayed 2 nights in Dec 2023
Response from Tristan - GM on 19 Dec 2023
Greetings Katie -I am so sorry to see that we did not live up to expectations on your resent visit with us. I invite you to connect with me, directly, so I can better understand the opportunities during your stay and make it right. We want all guests to have a great stay as that is what our success, and culture, are built on.I hope we have the opportunity to have you as our guest again soon and I look forward to connecting!With care,

4/10 Poor

Troy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tristan - GM on 18 Dec 2023
Greetings Troy -Let me start by saying thank you for choosing to stay at the DoubleTree Cedar Rapids! I am sorry to see your experience did not mirror up with expectations. At Hilton, we know it matters where you stay, and we want every stay to meet and exceed expectations. I invite you to connect with me , directly, at any time so I may better understand where we feel short and ensure we have a plan in place to prevent it from happening to you, or anyone else, again! I also would welcome the opportunity to make it right.Hoping we can have the privilege of having you as our guest again in the future and wishing the happiest of holiday seasons!With care,

10/10 Excellent

Timothy

Stayed 1 night in Dec 2023
Response from Tristan - GM on 11 Dec 2023
Greetings Timothy -Thank you for the perfect 10/10 rating! We're delighted to know you had a fantastic experience. If you have any comments or suggestions to share, we'd love to hear them. Looking forward to welcoming you back!With care,

10/10 Excellent

Randall

Stayed 1 night in Dec 2023
Response from Tristan - GM on 11 Dec 2023
Greetings Randall -Thank you so much for taking the time to share your feedback and for giving us an excellent rating! We are delighted to hear that you enjoyed your stay with us.Our team works hard to provide exceptional service and create a comfortable and enjoyable experience for our guests, and it's always rewarding to receive positive reviews.If you have any specific comments or suggestions that you'd like to share with us, we would love to hear them. Your input is invaluable as we continuously strive to enhance our services and exceed our guests' expectations.Once again, thank you for choosing to stay with us. We look forward to welcoming you back in the future!With care,

10/10 Excellent

JEFFREY, Cedar Falls

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and close to everything.
Stayed 1 night in Dec 2023
Response from Tristan - GM on 11 Dec 2023
Greetings JEFFERY -Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our staff to be great and that our location was convenient for your needs.Our team takes great pride in providing excellent service, and it's truly rewarding to know that our efforts have made a positive impact on your stay. We're also pleased to hear that our location worked well for you, making it easy to access nearby attractions.If you have any additional feedback or suggestions, we would love to hear them as we are always looking for ways to improve and enhance our guests' experiences.We appreciate your choice to stay with us and look forward to welcoming you back in the future. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know.With care,

2/10 Terrible

Jennifer

Stayed 1 night in Dec 2023
Response from Tristan - GM on 31 Jan 2024
Greetings Jennifer -I am so sorry to see that your stay did not mirror expectations. We want to deliver on our promise during every stay. I would appreciate if you could reach out to me with further details on where we feel short so we can both make it right and ensure we alter our operation to ensure fail safes to prevent it from happening again.zI hope to hear from you soon and I hope we are able to have you back as our guest again in the future!With care,

8/10 Good

Marc

Stayed 1 night in Nov 2023
Response from Tristan - GM on 5 Dec 2023
Greetings Marc -Thank you for taking the time to share your feedback and for giving us an 8 out of 10 rating. We appreciate your choice in staying with us and are pleased to hear that you had an overall positive experience.While we're delighted with your rating, we would love to learn more about your specific thoughts on your stay. Your insights are valuable to us, and any additional comments you can provide will help us identify areas for improvement or areas where we excelled.We are committed to delivering exceptional service, and your feedback is instrumental in achieving that goal. If you have a moment to share more details about your stay, please feel free to reach out. Alternatively, if there's anything specific that stood out to you, we'd love to hear about it.Thank you once again for choosing our hotel. We look forward to the opportunity to host you again and provide an even better experience.With care,

10/10 Excellent

Wendy

Stayed 1 night in Dec 2023
Response from Tristan - GM on 5 Dec 2023
Greetings Wendy -Thank you so much for taking the time to leave us an excellent rating! We are thrilled to hear that you had a wonderful experience during your stay at our hotel. Your positive feedback means a lot to us, and we are delighted that we could meet your expectations.If you have any specific comments or suggestions you'd like to share, please feel free to reach out. We always value the opinions of our guests, and your input can help us continue to provide exceptional service.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Thank you once again for choosing our hotel, and we look forward to serving you again soon!With care,

8/10 Good

Joseph

Stayed 1 night in Dec 2023
Response from Tristan - GM on 29 Dec 2023
Greetings Joseph -Thank you for taking the time to share your feedback and for choosing to stay with us. We appreciate your rating and would love to hear more about your experience to better understand how we can further enhance our services.If there are specific aspects of your stay that you think we can improve upon or if there are any areas that fell short of your expectations, please feel free to share your insights. Guest feedback is incredibly valuable to us, and we are committed to continuously improving to provide the best possible experience for our guests.We hope to have the opportunity to welcome you back in the future and exceed your expectations. If there's anything we can do to make your next stay even better, please do not hesitate to let us know.With care,

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tristan - GM on 28 Nov 2023
Greetings Lynda -Thank you so much for taking the time to rate our hotel with a perfect score of 5 out of 5! We are delighted to hear that you had a positive experience during your stay with us.Our team works hard to provide exceptional service and create a comfortable environment for our guests, and it's incredibly rewarding to know that we met your expectations.If you ever have any specific feedback or suggestions for improvement, please don't hesitate to reach out. We value your input and are always looking for ways to enhance our guests' experiences.We appreciate your choice to stay with us and look forward to welcoming you back in the future!With care,

10/10 Excellent

Daina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tristan - GM on 15 Nov 2023
Greetings Daina -Thank you for taking the time to leave a positive review for the DoubleTree Cedar Rapids. We truly appreciate your excellent rating and are delighted to hear that you had a wonderful experience during your stay with us.Your feedback is invaluable to us, and we're pleased to know that you found our hotel to meet your expectations. If there are specific aspects of your stay that stood out to you or if there's anything you particularly enjoyed, we'd love to hear more about it.At DoubleTree, we are committed to providing exceptional service, and your feedback motivates us to continue delivering memorable experiences for our guests.We look forward to the opportunity of welcoming you back in the future. If there's anything we can do to make your next stay even more enjoyable, please feel free to share your thoughts with us.Once again, thank you for choosing the DoubleTree Cedar Rapids]. We appreciate your support and hope to have the pleasure of hosting you again soon!With care,

10/10 Excellent

scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We attended a concert at the Paramount Theatre. The hotel is close to the venue and places to eat. A thumbs up. 👍
Stayed 1 night in Nov 2023
Response from Tristan - GM on 13 Nov 2023
Greetings scott -Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and that our proximity to the Paramount Theatre and nearby dining options added to the convenience of your visit.It's fantastic to receive a thumbs up from you! We strive to provide a comfortable and convenient experience for our guests, and we're delighted to know that we hit the mark during your stay.Should your plans bring you back to the area, we would be honored to host you again. Also, perhaps on your next visit, you can head on up to 350_First, our top of the city, dining venue for great pre, or after, show food and beverage. Please don't hesitate to reach out if there's anything specific you enjoyed or if there's anything we can do to make your next stay even more memorable.Safe travels, and we look forward to welcoming you back! With care,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tristan - GM on 14 Nov 2023
Greetings Daniel -Thank you so much for taking the time to rate us excellent! We truly appreciate your positive feedback and are delighted that you had a wonderful experience at our hotel.If there are any specific aspects of your stay that stood out to you or if you have any suggestions for improvement, we would love to hear more. Your insights are invaluable as we strive to provide the best possible experience for our guests.We hope to have the pleasure of welcoming you back in the future. If there's anything we can do to make your next stay even more enjoyable, please feel free to let us know.With care,

10/10 Excellent

Charles

Travelled with partner
Comfortable
Stayed 1 night in Nov 2023
Response from Tristan - GM on 13 Nov 2023
Greetings Charles -Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you found your stay at our hotel comfortable. Ensuring our guests' comfort is our top priority, and it's always rewarding to know that we've met your expectations.We appreciate your kind words and the 5-star rating. If there's anything specific that stood out to you during your stay or if you have any suggestions for how we can make your next visit even more enjoyable, please feel free to share. We're always looking for ways to enhance our guests' experiences.We hope to have the pleasure of welcoming you back to our hotel in the future. Safe travels!With care,

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mandi was so helpful during the check in process and the room was very spacious/clean.
Stayed 1 night in Nov 2023
Response from Tiffany B on 6 Nov 2023
Thank you for taking the time to let us know how we're doing. I appreciate the positive feedback. Please come visit us again soon. Tiffany

8/10 Good

Margaret, Oakwood Hills

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I first walked up to the check in desk. The woman barely looked up...barley whispered you need to get in the other line turned around and walked away. No smile...no hello...no have a great stay... ridiculously unimpressive first impression.
Stayed 1 night in Nov 2023
Response from Tiffany B on 6 Nov 2023
Thank you for the feedback, I apologize for lack of warmth in your welcome to the property, I appreciate you taking the time to let us know how/where we fell short. I will continue to work on this with the staff. I hope you're able to visit us again soon. Tiffany

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, except for the train
The staff was super friendly! The hotel was very clean, modern, and comfortable and we were within walking distance of everything we needed. The only bad thing about this hotel was the train that went right by it and blared it’s horn in the middle of the night and early morning. If you don’t mind potentially getting woken up throughout the night, this is a great hotel.
Stayed 1 night in Nov 2023
Response from Tiffany B on 6 Nov 2023
Thank you for the feedback. WE appreciate your response. We hope you will visit us again soon. Tiffany

10/10 Excellent

beau

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tiffany B on 6 Nov 2023
Thank you Beau! Appreciate the 5/5 rating. Please visit us again soon.

10/10 Excellent

Melinda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tiffany B on 4 Nov 2023
Thank you Melinda, please come back and see us again!

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent restaurant and very comfortable access to all-things "Cedar Rapids".
Stayed 2 nights in Oct 2023
Response from Tristan - GM on 31 Oct 2023
Greetings Stephen -Thank you so much for taking the time to share your excellent review of our hotel. We are delighted to hear that you had a wonderful experience during your stay and that you found our restaurant to be excellent. Our culinary team works hard to provide a wide range of delicious options for our guests, and it's great to know that you enjoyed your dining experience.We are also pleased that you found our location to be very convenient, providing comfortable access to all that Cedar Rapids has to offer. We believe that a prime location is an essential aspect of any great stay, and we're happy that we could meet your expectations in this regard.Your kind words are greatly appreciated, and they serve as motivation for our entire team to continue delivering top-notch service. We look forward to welcoming you back on your next visit to Cedar Rapids, and we'll do our best to ensure that your experience is just as excellent as this one.Once again, thank you for choosing to stay with us, and we hope to see you again soon.With care,

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow
Was amazing so many nice staff helped when needed cant say enough about how nice this place was and is will be coming back for sure
Stayed 1 night in Oct 2023
Response from Tristan - GM on 30 Oct 2023
Greetings Angela -Thank you so much for taking the time to leave such a wonderful review of our hotel! We are absolutely thrilled to hear that you had an amazing experience during your stay with us.Our team takes great pride in providing exceptional service, and it's incredibly rewarding to know that our staff's dedication to guest satisfaction made your visit so enjoyable. Your kind words truly mean a lot to us, and we'll be sure to pass on your compliments to our hardworking team members.We're delighted to hear that you're planning to return to our hotel in the future. We can't wait to welcome you back and provide you with another memorable stay. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know in advance, and we'll do our best to make your return even more exceptional.Once again, thank you for choosing our hotel, and we look forward to hosting you again soon. If you have any questions or need assistance with your next reservation, please feel free to reach out to us. We're here to make sure your next stay is just as fantastic as this one.With care,

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tristan - GM on 25 Oct 2023
Greetings Donald -Thank you for your perfect 10/10 rating! We're thrilled to hear you had a wonderful stay. We hope to welcome you back in the near future.With care,

10/10 Excellent

Lisa M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Downtown Cedar Rapids
the room was clean and service people great. it was close to Paramount Theater for the show I was attending. Downside broken toillet seat, sagging tub in the shower and loud train noise all night . needs some updating but overall nice hotel for what is, Had a really great stay. its the only hotel downtown .. location made it worth the trip and the good cookies they give you when you check in. The view out the window was nice could see the trees and river. I would stay there again
Stayed 1 night in Oct 2023
Response from Tristan - GM on 24 Oct 2023
Greetings Lisa M -Thank you for taking the time to share your feedback with us. We appreciate your 10/10 rating and your detailed comments about your recent stay. We're delighted to hear that you found our room cleanliness and service to your satisfaction and that our proximity to the Paramount Theater was convenient for your show attendance.We're truly sorry for any inconveniences you experienced, including the broken toilet seat, the sagging tub, and the noise from the nearby train. We're constantly working to improve our facilities, and your feedback will be invaluable in this process.It's wonderful to hear that despite these opportunities, you had a great stay and enjoyed our location as the only downtown hotel. We take pride in our unique setting, and we're thrilled you appreciated it. Plus, those cookies at check-in are always a treat!We look forward to the opportunity to welcome you back in the future. Rest assured that we will take your feedback into consideration as we continue to make improvements, ensuring an even better experience on your next visit.Thank you again for your valuable feedback.With care,

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scott with Hilton Rewards/Cookies
Hilton Rewards was exceptional to check in with us and let me know if Ivreally wanted, I could get more cookies.
Stayed 1 night in Oct 2023
Response from Tristan - GM on 19 Oct 2023
Greetings Amanda -Thank you so much for your perfect 10/10 rating and your kind words! We're thrilled to hear that your experience with Hilton Rewards was exceptional and that they went above and beyond to ensure your stay was enjoyable, even offering more cookies if you wished. We aim to make our guests feel welcomed and valued, and we're delighted we could do just that for you. We look forward to your next visit, and perhaps more cookies if you're in the mood!With care,

6/10 Okay

Kaitlyn Jean

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
shower did not have any hot water
Stayed 1 night in Oct 2023
Response from Tristan - GM on 16 Oct 2023
Greetings Kailyn Jean -Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We genuinely appreciate your comments and would like to extend our apologies for the inconvenience you experienced with the lack of hot water in the shower.We understand that a comfortable and refreshing shower is an essential part of any guest's stay, and it's disappointing to hear that we fell short in providing you with this basic amenity. Please accept our sincere apologies for this oversight, as it does not reflect the high standard of service we aim to deliver.Rest assured, we take your feedback seriously, and we will immediately address the hot water issue to ensure that it is promptly resolved to prevent such issues in the future.Your feedback helps us to identify areas for improvement, and we value your input as it allows us to enhance the overall experience for our guests. We hope you'll consider giving us another opportunity to provide you with a more positive and satisfying stay in the future.Once again, thank you for sharing your experience with us, and we look forward to the possibility of welcoming you back to our hotel in the future, where we can demonstrate the improvements we've made.With care,

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel, great location
Stayed 2 nights in Oct 2023
Response from Tristan - GM on 16 Oct 2023
Greetings Samantha -Thank you so much for taking the time to share your feedback about your recent stay with us! We're delighted to hear that you had such a positive experience at our hotel and that you rated us with a perfect 5 out of 5 stars.It's fantastic to know that you found our hotel exceptionally clean. Maintaining a pristine and hygienic environment is a top priority for us, and we're pleased to hear that our efforts have not gone unnoticed.We also appreciate your kind words about our great location. We're proud of our prime location, and we're thrilled that it added to the overall enjoyment of your stay. Whether you're here for business or leisure, being in the heart of [Location] certainly has its advantages.We're committed to providing exceptional experiences for all our guests, and your positive feedback motivates us to continue doing just that. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know.Thank you again for choosing to stay with us, and we look forward to welcoming you back in the near future.With care,

2/10 Terrible

Cole

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Tristan - GM on 13 Oct 2023
Greetings Cole -I'm sorry to hear that you had a less than satisfactory experience during your stay at our hotel. We value all feedback from our guests, and your rating of 1 out of 5 is a clear indication that there were issues that need addressing.We would appreciate more information about your stay to help us identify the areas in need of improvement. If you could share any specific concerns or suggestions, we would be grateful. Your input will assist us in making the necessary changes to enhance the quality of our service and ensure a better experience for future guests.We genuinely value your business and hope to have the opportunity to provide you with a more positive and enjoyable stay should you choose to return. Thank you for taking the time to provide your rating, and we look forward to your feedback.With care,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is it
Really good place. Where to stay if you are in Cedar Rapids
Stayed 2 nights in Oct 2023
Response from Tristan - GM on 9 Oct 2023
Greetings -Thank you for your business, and that you for your kind words! We are kind of high on staying here too, but, you know, we may be jaded. Looking forward to welcoming you back soon!With care,

10/10 Excellent

Laura

Stayed 1 night in Sep 2023
Response from Tristann - GM on 26 Sept 2023
Greetings Laura -Thank you for taking time to share a rating on your experience here at the DoubleTree Cedar Rapids. We are so pleased you had an outstanding stay with us. We hope that we have the pleasure of welcoming you back again soon and being able to provide another excellent stay!With care,

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tristann - GM on 26 Sept 2023
Greetings Elizabeth -Thank you for choosing our property for your stay and for sharing a rating about that stay. We strive for 5 each and every time and are pleased we delivered for you. We would love to hear more about what made your experience outstanding after your next visit, which we hope is in the not-too-distant future.With care,

8/10 Good

Kevin

Stayed 1 night in Sep 2023
Response from Tristann - GM on 9 Oct 2023
Greeting Kevin -Thank you for sharing a rating on your stay with us here at the DoubleTree by Hilton Cedar Rapids Convention Complex. I am glad to see it was a great stay. I would love to hear more about what drove your rating, perhaps on your next stay with us. I hope to see you again soon!With care,

10/10 Excellent

Myndee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tristan - GM on 18 Sept 2023
Greetings Myndee -Thank you so much for taking the time to leave us this incredible 10/10 review! We are absolutely thrilled to hear that your stay at our hotel exceeded your expectations.It's always our goal to provide our guests with a memorable and enjoyable experience, and it's wonderful to know that we succeeded in doing so during your visit. Your kind words are greatly appreciated, and they serve as a tremendous source of motivation for our team.We take great pride in our commitment to hospitality, and we're delighted that you found our facilities and services to your satisfaction. We'll continue working hard to maintain the high standards that you've experienced.If you ever decide to visit our city again, we would be honored to have the opportunity to host you once more. Please don't hesitate to reach out if there's anything we can do to make your future stays even more pleasant.Once again, thank you for choosing our hotel, and we look forward to welcoming you back in the future.With care,

10/10 Excellent

Jeff

Stayed 1 night in Sep 2023
Response from Tristan - GM on 19 Sept 2023
Greetings Jeff -Thank you very much for taking the time to rate your recent stay at our hotel with a perfect 10 out of 10! We are delighted to receive such a positive score, and we truly appreciate your support.Your feedback is important to us, and while there were no specific comments provided, we are thrilled to know that you had an outstanding experience during your stay. It's our mission to create memorable moments for our guests, and it's reassuring to see that we met your expectations.We hope to have the pleasure of hosting you again in the future. If you ever have any suggestions, requests, or additional feedback, please do not hesitate to share it with us. We are always eager to improve and make our guests' experiences even more enjoyable.Once again, thank you for choosing our hotel, and we look forward to welcoming you back for another exceptional stay.With care,

10/10 Excellent

corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Great place! Questionable area.
Stayed 2 nights in Sep 2023
Response from Tristan - GM on 18 Sept 2023
Greetings corinne -Thank you so much for taking the time to leave such a fantastic 5/5 review of your recent stay with us at [Hotel Name]. We are thrilled to hear that you had such a wonderful experience, and we truly appreciate your kind words.Our team works tirelessly to ensure that every guest has a memorable and enjoyable stay, and it's incredibly rewarding to know that we succeeded in making your visit special. Your satisfaction is our top priority, and it's feedback like yours that motivates us to continue delivering exceptional service.We hope to have the pleasure of welcoming you back to our hotel in the near future. Whether you're returning for business or leisure, we will strive to exceed your expectations once again.Thank you for choosing [Hotel Name] for your stay, and please don't hesitate to reach out if there's anything we can assist you with in the future.With care,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean!
Stayed 1 night in Sep 2023
Response from Tristan - GM on 16 Sept 2023
Greetings Amy -Thank you for your 5/5 review! We're thrilled to hear that you found our hotel clean. Your satisfaction is important to us, and we hope to see you again soon.With care,

8/10 Good

Bonnie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No hoy tub. Pool only. Noisy.
Stayed 2 nights in Sep 2023
Response from Tristan - GM on 11 Sept 2023
Greetings Bonnie -Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We greatly appreciate your comments and are pleased to hear that you found aspects of your visit enjoyable.We understand that you were disappointed by the absence of a hot tub on our property, and we apologize for any inconvenience this may have caused. While we don't have a hot tub, we do have a pool available for our guests to enjoy. We hope you were able to make use of it during your stay.We are also sorry to hear that you experienced noise-related issues during your stay. Providing a comfortable and peaceful environment for our guests is of utmost importance to us, and we will certainly look into the matter to see how we can improve in this area.Your feedback is invaluable to us, as it helps us to continually enhance our guest experience. We hope you will consider staying with us again in the future, and we will strive to make your next visit even more enjoyable. If you have any further comments or suggestions, please do not hesitate to reach out to us.Thank you once again for choosing our hotel, and we look forward to welcoming you back soon.With care,

6/10 Okay

Kristin

Travelled with family and small children
Liked: Cleanliness, staff & service
Overall the stay was fine, but it is an older property that wasn’t completely kept up. The bathroom door didn’t fully close and the paint was peeling off the bathroom ceiling. Finally, I felt taken advantage of as we paid through the hotel to park for the night (Sunday), $12, but it was cheaper to pay directly at the ramp. We’re not talking much money, but it felt wrong. If absolutely necessary, I would stay again, but not without looking for other options first.
Stayed 1 night in Sep 2023
Response from Tristan - GM on 11 Sept 2023
Greetings Kristin -Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely appreciate your honest comments, as they help us identify areas where we can improve our guest experience.We apologize for any inconveniences you encountered during your stay. We take the concerns you've raised seriously, and we want to address them:Property Maintenance: We apologize for the issues you experienced with the bathroom door and the peeling paint on the ceiling. We take property maintenance seriously, and your comments will be shared with our maintenance team for immediate attention and resolution.Parking: We regret any misunderstanding regarding the parking fees. We strive to lets our guests know at arrival they have the option to pay the flat fee, that allows for unlimited ins and outs, or pay a la carte at the gate directly. I apologize if this was not brought to your attention or made clear.We are glad to hear that you found your overall stay to be satisfactory. Your willingness to consider staying with us again in the future is important to us, and we assure you that we will make every effort to address these issues to provide a better experience on your next visit.If you do decide to stay with us again, please feel free to contact our front desk in advance so we can ensure your stay is as comfortable as possible. We value your feedback and hope to have the opportunity to welcome you back and exceed your expectations.Thank you for choosing our hotel, and we hope to have the chance to serve you better in the future.With care,