Dear Sir; We are sorry you choose to not stay in our hotel, although I have to remind you that on Expedia is cleraly written that the late check in (after 20:00) may be subjected to an extra charge: by our hotel policy, usually we do not apply any extra charge until 24:00, but seen that you were suppesed to arrive around 02:00 we were supposed to give an overtime our porter. About the missed refunding: I have to remind you to that the reservation was clearly labeled as a non refundable and it was your decision to not stay in our hotel when you realized there was an extra chrage for our's porter overtime. We're hoping to host you in the future. Kind regards Il Ricevimento Valentina Marrone

Gentile Silvio, la ringraziamo per aver scelto il nostro hotel e ci auguriamo di poterla ospitare nuovamente. Un caro saluto

Bonjour Monsieur; Nous vous remercions d'avoir pris le temps de rédiger votre avis, c'est toujours un plaisir d'entendre comment nos invités passent leur séjour. Sachez que nous prenons en considération la remarque concernant la salle de bain, mais il faut souliner que, dans toutes les salles de bains, à coté la douche il ya deux accroches murales bien visibles! A' propos du remarque concernant la seule chaise (chez nous rembourrée et en simil-cuir), je vous renseigne que generalement partout, les chambres doubles classique standard ont qu'une chaise. En espérant avoir l'opportunité de vous accueillir de nouveau très prochainement Cordialement La Direction

Buonasera, La ringraziamo per il consiglio. Ne prenderemo atto.