30-inch LCD TV with satellite channels, TV, heated floors

Reviews of Cowool Cergy

4 out of 5
Cowool Cergy
34 Boulevard Du Port, Cergy

Reviews

8.4

Very good

Rating 10 - Excellent. 492 out of 1094 reviews" "
Rating 8 - Good. 401 out of 1094 reviews" "
Rating 6 - Okay. 112 out of 1094 reviews" "
Rating 4 - Poor. 41 out of 1094 reviews" "
Rating 2 - Terrible. 48 out of 1094 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

James

Travelled with family
A comfortable stay, but not perfect
The aparthotel was very cosy and welcoming, even though we arrived at night. Parking underneath the hotel was free, secure and well lit with direct lift access up to the rooms, which was handy for moving luggage. Our 3 bedroom apartment was spacious and reasonably clean, however it was very dimly lit (just not enough lights) and the shower cubicle was missing a door panel (presumably broken but not fixed) rendering it unusable. Thankfully there was also a bath with overhead shower that we used instead. We found the apartment quite cool and couldn't work out how to turn the (underfloor?) heating on. The road noise was quite loud, so had we needed a window open it would have been difficult to sleep. Beware the mattresses are rock hard! We found the location good for using the RER A to get into central Paris each day, with Cergy Prefecture only a 15 minute walk away and trains every 20 minutes with tickets €5 adult one way.
Stayed 3 nights in Oct 2023
Response from Cowool Cergy Team 💚 on 5 Nov 2023
Hello dear James ,Thank you for you review and your recommandations what to improve. We look forward for receiving again.Have a wonderful day.Be Cool Be Cowool

8/10 Good

Robert

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It’s a very good hotel for the price but not near restaurants (10 minute walk). There used to be a bar in this hotel but that has gone now.
Stayed 2 nights in Oct 2023
Response from Cergy Cowool Team 💚 on 20 Oct 2023
Hello dear Robert,Thank you for your nice review . Yes, our concept is new and the facilites have changed and are now different from the previou hotel, we are sorry for that. But we are pleased to inform you that we have connected friges available with loval french dishes. Therfore, if you don't feel to go to the restaurant near the port, we still have the posssibility to have lunch or dinner on the spot ! Looking forwaard to welcoming you next time

10/10 Excellent

silvia

Travelled with family
Liked: Cleanliness, room comfort
the stay at the hotel was very nice for me, the workers make you feel like family, I really recommend it.
Stayed 13 nights in Aug 2023
Response from Cowool Cergy Team on 27 Sept 2023
Hello dear Silvia Your are so sweat . Thank you so much.The entire Team is very greatfull for your kind support message . We alreday miss you ! Hope to see you next year maybe !take care

8/10 Good

Samuel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
All right
Stayed 2 nights in Sep 2023
Response from Cowool Cergy Team💚 on 27 Sept 2023
Thaks a lot Be Cool Be Cowool

10/10 Excellent

Tara

Stayed 3 nights in Jul 2023
Response from COWOOL CERGY TEAM on 28 Aug 2023
Salut Tara,Merci pour ton super avis ! A bientôt Be Cool Be Cowool

8/10 Good

ALI REZA

Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was limited compared to 4 years ago. The staffs were friendly.
Stayed 4 nights in Jun 2023
Response from Team Cowool on 26 Jul 2023
Bonjourquel formidable retour, merci, nous serons ravis de te revoir pour ton prochain séjour , dans notre Cowool de Cergy ou un des autres Cowool, un grand merci c'est toujours un réel plaisir de te recevoir.La Team Cowool te remercie

2/10 Terrible

kamran

Travelled with partner
Disliked: Amenities
No AC Bad attitude by staffs Good location
Stayed 7 nights in Jun 2023
Response from Team Cowool on 31 Jul 2023
Bonjour, Toute la Team Cowool est navrée de voir votre commentaire. Si vous souhaitez échanger, sachez que nous sommes à votre entière disposition par téléphone et par mail : soyez assurée que la Team Cowool fera de son mieux pour répondre à vos attentes. Le bonheur de nos Cowoolers est notre priorité !Nous vous souhaitons une très belle journée, Be cool, be cowool

2/10 Terrible

kamran

Travelled with family
Liked: Cleanliness
There attitude was horrible, the design of hotel and location was good
Stayed 5 nights in Jun 2023
Response from Team Cowool on 31 Jul 2023
Bonjour, Toute la Team Cowool est navrée de voir votre commentaire. Si vous souhaitez échanger, sachez que nous sommes à votre entière disposition par téléphone et par mail : soyez assurée que la Team Cowool fera de son mieux pour répondre à vos attentes. Le bonheur de nos Cowoolers est notre priorité !Nous vous souhaitons une très belle journée, Be cool, be cowool

8/10 Good

Naser

Liked: Cleanliness, amenities, property conditions & facilities
We were in this hotel for 6 nights and now it was renovated and looks better than before, Naser and Juliet Vancouver, Canada
Stayed 6 nights in Jun 2023
Response from Team Cowool on 10 Jul 2023
Bonjour quel formidable retour, merci, nous serons ravis de te revoir pour ton prochain séjour , dans notre Cowool de Cergy ou un des autres Cowool, un grand merci c'est toujours un réel plaisir de te recevoir. La Team Cowool te remercie

2/10 Terrible

Hamed

Disliked: Cleanliness, amenities, property conditions & facilities
No room service at all for 5 nights. Terrible customer service
Stayed 5 nights in Jun 2023
Response from Team Cowool on 31 Jul 2023
Bonjour, Toute la Team Cowool est navrée de voir votre commentaire. Si vous souhaitez échanger, sachez que nous sommes à votre entière disposition par téléphone et par mail : soyez assurée que la Team Cowool fera de son mieux pour répondre à vos attentes. Le bonheur de nos Cowoolers est notre priorité !Nous vous souhaitons une très belle journée, Be cool, be cowool

2/10 Terrible

Kasra

Disliked: Cleanliness, amenities, property conditions & facilities
My wife injured at lobby they didn’t care I spent four hundred dollars for my wife injured they’re not cleaning our rooms for one week
Response from La teams cowool on 6 Jul 2023
Bonjour, Toute la Team Cowool est navrée de voir votre commentaire. Nous vous avons apporté notre aide en vous fournissant le nécessaire pour soigner votre femme nous vous avons proposé de faire appel aux pompiers vous avez refusé car il s’agissait d’une blessure bénigne.Si vous souhaitez échanger, sachez que nous sommes à votre entière disposition par téléphone et par mail : soyez assurée que la Team Cowool fera de son mieux pour répondre à vos attentes. Le bonheur de nos Cowoolers est notre priorité !

4/10 Poor

Asad, RIVERSIDE

Travelled with family
Disliked: Cleanliness, amenities
New owner too much change no daily cleaning room not capable to Handel hotel fill with guests no more brakefast to order parking is nice free sometimes too hot and extra towel they charge u
Stayed 8 nights in Jun 2023
Response from Team Cowool on 6 Jul 2023
Bonjour, Toute la Team Cowool est navrée de voir votre commentaire. Si vous souhaitez échanger, sachez que nous sommes à votre entière disposition par téléphone et par mail : soyez assurée que la Team Cowool fera de son mieux pour répondre à vos attentes. Le bonheur de nos Cowoolers est notre priorité !Nous vous souhaitons une très belle journée, Be cool, be cowool

2/10 Terrible

Abdollah

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They did not come and clean up the rooms, they said every seven days they would come and clean up the place, they did not provide us towels during our time staying there. And they did not refill the shampoo and body wash for shower, their did not refill our paper towel for drying the hands. The breakfast was very poor and was not worth it for 12 euros. They had rugs everywhere around the hotel and some of them were wrinkled/folded and my friend carrying the breakfasts fell down because of that, the mug broke and cut her foot which then started to bleed. No one offered or provided any medical assistance they only handed a first aid kit to do it herself, our friend that is a doctor came to help
Stayed 5 nights in Jun 2023
Response from Team Cowool on 31 Jul 2023
Bonjour, Toute la Team Cowool est navrée de voir votre commentaire. Si vous souhaitez échanger, sachez que nous sommes à votre entière disposition par téléphone et par mail : soyez assurée que la Team Cowool fera de son mieux pour répondre à vos attentes. Le bonheur de nos Cowoolers est notre priorité !Nous vous souhaitons une très belle journée, Be cool, be cowool

2/10 Terrible

Kasra

Disliked: Cleanliness
They are so rude and they don’t care about me it’s not clean my wife is injured they don’t care
Stayed 5 nights in Jun 2023
Response from Team Cowool on 6 Jul 2023
Bonjour, Toute la Team Cowool est navrée de voir votre commentaire. Si vous souhaitez échanger, sachez que nous sommes à votre entière disposition par téléphone et par mail : soyez assurée que la Team Cowool fera de son mieux pour répondre à vos attentes. Le bonheur de nos Cowoolers est notre priorité !Nous vous souhaitons une très belle journée, Be cool, be cowool

4/10 Poor

Morteza

Stayed 4 nights in Jun 2023
Response from Team Cowool on 31 Jul 2023
Bonjour, Toute la Team Cowool est navrée de voir votre commentaire. Si vous souhaitez échanger, sachez que nous sommes à votre entière disposition par téléphone et par mail : soyez assurée que la Team Cowool fera de son mieux pour répondre à vos attentes. Le bonheur de nos Cowoolers est notre priorité !Nous vous souhaitons une très belle journée, Be cool, be cowool

4/10 Poor

Parisa

Disliked: Cleanliness, amenities, property conditions & facilities
The room I got was nice and specious that is what i like, however there was no hairdryer in that room. They did not empty the garbage while 4 days I was there. We did not get paper toilet. And the receptionists were very rude and not helpful at all. I had been in this Hotel before they change the name of the hotel there was air conditioner, however this time looks like they have disconnected them.
Stayed 3 nights in Jun 2023
Response from Team Cowool on 6 Jul 2023
Bonjour, Toute la Team Cowool est navrée de voir votre commentaire. Si vous souhaitez échanger, sachez que nous sommes à votre entière disposition par téléphone et par mail : soyez assurée que la Team Cowool fera de son mieux pour répondre à vos attentes. Le bonheur de nos Cowoolers est notre priorité !Nous vous souhaitons une très belle journée, Be cool, be cowool

2/10 Terrible

kamran

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Park near by Attitudes
Stayed 3 nights in Jun 2023
Response from Team Cowool on 6 Jul 2023
Bonjour, Toute la Team Cowool est navrée de voir votre commentaire. Si vous souhaitez échanger, sachez que nous sommes à votre entière disposition par téléphone et par mail : soyez assurée que la Team Cowool fera de son mieux pour répondre à vos attentes. Le bonheur de nos Cowoolers est notre priorité !Nous vous souhaitons une très belle journée, Be cool, be cowool

8/10 Good

Mahsa

Liked: Cleanliness, amenities, property conditions & facilities
The location is far from the city center but the quality it good for the price.
Stayed 4 nights in Jun 2023
Response from Team Cowool on 26 Jun 2023
Bonjour merci pour ce retour, nous serons ravis de te revoir pour ton prochain séjour , dans notre Cowool de Cergy ou un des autres Cowool, un grand merci c'est toujours un réel plaisir de te recevoir. La Team Cowool te remercie

10/10 Excellent

Brett

Stayed 2 nights in Jun 2023
Response from Team Cowool on 31 Jul 2023
Bonjour quel formidable retour, merci, nous serons ravis de te revoir pour ton prochain séjour , dans notre Cowool de Cergy ou un des autres Cowool, un grand merci c'est toujours un réel plaisir de te recevoir. La Team Cowool te remercie

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
Stayed 2 nights in Jun 2023
Response from La teams cowool on 26 Jun 2023
Bonjour , Toute la Team Cowool est navrée de lire un commentaire si négatif. Si vous souhaitez à nouveau échanger, sachez que nous sommes à votre entière disposition par téléphone et par mail : soyez assurée que la Team Cowool fera de son mieux pour répondre à vos attentes. Le bonheur de nos Cowoolers est notre priorité !Nous vous souhaitons une bonne journée La Teams Cowool

8/10 Good

Angela

Stayed 1 night in Jun 2023
Response from Team Cowool on 20 Jun 2023
Bonjour merci pour votre, nous serons ravis de vous revoir pour votre prochain séjour , dans notre Cowool de Cergy ou un des autres Cowool, un grand merci c'est toujours un réel plaisir de te recevoir. La Team Cowool vous remercie

4/10 Poor

Ahmad

Stayed 2 nights in Jun 2023
Response from Team Cowool on 19 Jun 2023
Bonjourmerci pour votre retour, nous serons ravis de vous revoir pour votre prochain séjour , dans notre Cowool de Cergy ou un des autres Cowool. La Team Cowool vous remercie

2/10 Terrible

Homa

Business traveller
Disliked: Cleanliness, room comfort
Stayed 3 nights in Jun 2023
Response from Team Cowool on 19 Jun 2023
Bonjour merci, nous serons ravis de vous revoir pour votre prochain séjour , dans notre Cowool de Cergy ou un des autres Cowool.La Team Cowool vous remercie

10/10 Excellent

Martine

Liked: Cleanliness, amenities, property conditions & facilities
Best place to stay in Cergy Pontois! Very spacious rooms with kitchen and seating area. Excellent WiFi and a very nice lobby to work or just hang out. Walking distance to Cergy Port where you can find many nice restaurants. Very friendly front desk staff! Highly recommend!
Stayed 3 nights in May 2023
Response from Team Cowool on 19 Jun 2023
Bonjour quel formidable retour, merci, nous serons ravis de vous revoir pour votre prochain séjour , dans notre Cowool de Cergy ou un des autres Cowool, un grand merci c'est toujours un réel plaisir de te recevoir. La Team Cowool vous remercie

8/10 Good

karthikeyan

Liked: Cleanliness, property conditions & facilities
Breakfast could have been a little better. But very nice apartment with comfortable bed . Will definitely here again during my next Paris visit
Stayed 2 nights in May 2023
Response from Team Cowool on 19 Jun 2023
Bonjour quel formidable retour, merci, nous serons ravis de vous revoir pour votre prochain séjour , dans notre Cowool de Cergy ou un des autres Cowool, un grand merci c'est toujours un réel plaisir de te recevoir. La Team Cowool vous remercie

10/10 Excellent

christian

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2023

6/10 Okay

Grant

Travelled with family
Liked: Cleanliness
Nice apartment on the outskirts of Paris
The two-bedroom apartment was spacious and the living areas also. We really appreciated the extra space and free underground parking. There was a fully equipped kitchen and it is only a short 10 minute walk to the harbour for restaurant and drinking options. However, the construction or design of the building has the reception area trapping the heat feeling more like a sauna and stifled air. When in the apartment, the room facing the inward part was very hot and uncomfortable to sleep in that room. Furthermore, breakfast was a mess, with selected offerings, but often items were slow to be replenished.
Stayed 3 nights in Apr 2023

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, amenities
Cowool is a cool place for a family to stay. It is unique, the room layouts work well. There could be more attention to detail - our hotplate did not work, the bathroom lights switched each other off, there is too much ambient light that passes through the interior facing bedroom window.

10/10 Excellent

Susanne, Chesterfield

Travelled with family
Liked: Cleanliness, property conditions & facilities
Wonderful place overall, especially for visiting the local universities…The family apartment is spacious, modern and well appointed. I would have liked a beer or glass of wine from the bar after long days…which was only open once during our four day stay…
Stayed 4 nights in Mar 2023

8/10 Good

Alyson

Travelled with family
Liked: Cleanliness, room comfort
Slow deposit
Great location for Paris! Only disappointment is taking so long to get deposit back
Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Family weekend
Very interesting hotel/hostel. Probably aimed at a youngish market. Helpful staff. Masses of space. Comfortable beds. Kitchen equipment basic. Sound proofing could be better. Ground floor rooms still extremely warm from the underfloor heating.
Stayed 2 nights in Mar 2023

8/10 Good

Radovan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Negatives: definitely not a 4 star hotel, rooms have some imperfections and they would need some upgrades to meet expectations. The breakfast has a limited range of selection (I was surprised after reading other reviews which claimed the breakfast was great), although it might fulfill expectations for occasional travelers. During our stay the bar was closed and there was no option to purchase food or drinks (except through two vending machines with pre-made food) Positives: rooms were spacious, the hotel was clean, staff was nice and there were little to no issues. Parking was easily accessible and transferring luggage to our rooms was convenient through a nearby elevator (parking was for free during our entire stay).
Stayed 4 nights in Feb 2023

8/10 Good

nazia

Liked: Cleanliness, amenities, property conditions & facilities
Nice apartment, modern
Stayed 1 night in Feb 2023

4/10 Poor

Ching Yan

Travelled with family
Disliked: Room comfort
Irresponsible on rent out a problematic room
The floor heating system is not working properly, it was continuing running and caused the floor and room temperature very hot and stuffy. They knew the problem as there is a little old fan provided, it is ridiculous to keep rent out the room even know there is a big ventilation problem.
Stayed 1 night in Dec 2022
Response from Monsieur Cowool on 21 Jan 2023
Greetings,We are sorry you had to deal with this issue, as of now everything is running smoothly thanks to your feedback.Have a nice day !

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Good hotel but can do better
This was a family trip, and I had booked 2 double rooms. On arrival, we checked the rooms but the temperature was too high. The receptionists and mostly AB was great and listened to our concern by changing our rooms. So, great customer service! The hotel has a great atmosphere and quite modern. The only negative point was related to the breakfast and it’s quality. When arriving for breakfast on the two mornings there was no scrambled egg left and had to require to prepare some more. There was only 2 small croissant left and here again had to ask the staff for some more. There was only 1 yogurt left, so no choice. Staff at the reception need to be more proactive and prepare ahead. I travelled by car and their parking is safe and accessible via a lift. The area is quiet and inside the room is of good quality. Overall, I would definitely return to this hotel for my next stay. But please do something about the rooms temperature and the breakfast quality.
Stayed 2 nights in Dec 2022
Response from La Team Cowool on 16 Jan 2023
Hello ! Merci pour ton superbe retour, toute la Team Cowool est ravie de t’avoir fait vivre cette belle expérience Nous espérons te revoir très vite pour que tu puisses découvrir plus amplement tous nos espaces, ici ou dans l’un de nos autres Cowool… À très vite ! Be Cool, Be Cowool

10/10 Excellent

Raymond

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Shahzaib

Travelled with family
Liked: Cleanliness
Manager and team is very rude now When it was with old ownership Olivarious Team was very good and nice
Stayed 3 nights in Oct 2022

8/10 Good

Angus

Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2022

2/10 Terrible

Paul

Business traveller
Liked: Cleanliness
Disorganised
I reserved 2 rooms for 3 nights here, one for me and one for my Colleague, and this hotel charged both to my credit card so effectively i paid for my colleagues room as well as my own. It took a long time to sort this at the reception desk when checking out as no-one seems to know what they are doing. On another note - do not book breakfast here - it is awful. Hardly anything on offer and what is there is very poor quality. not the hotel it used to be since it changed ownership.
Stayed 3 nights in Sep 2022

6/10 Okay

ommer

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hotel is in good condition and easy to find. Rooms are very clean. On the down side, there is no AC in the rooms, just in the lobby, so tough on hot days/nights. Also, limited food in the hotel or around it for a quick snack/bite.
Stayed 2 nights in Aug 2022

4/10 Poor

Maxine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was a lot smaller than it showed in the photos, which was disappointing. And doesn't seem very eco friendly. They had loads of mobile air conditioning units in what seems like it was meant to be a passive building. It's a was fine overall, but we probably won't be back.
Stayed 2 nights in Jul 2022

6/10 Okay

john

Travelled with family
Disliked: Cleanliness
Wait until the renovations are complete
The hotel is undergoing a major renovation. It's a construction site complete with the noise and dust. The ground floor/reception area is mostly walled-off. The eating area is penned in. The breakfast is substandard from where it was four years ago. We had a choice of tepid scrambled eggs, cold sausage, and cereals. We waited 5-minutes for crepes from an automatic machine that produced pancakes instead. The bread and pastries were outstanding.
Stayed 1 night in Apr 2022

2/10 Terrible

Mustapha

Travelled with family
Disliked: Cleanliness, room comfort
HORRIBLE HEAT in the rooms
The heat in the rooms is unbearable and the staff at the reception were aware of the issue. They can not control the temperature in the rooms as it is apparently globally controlled. The knob in the room are uselless. We had to leave the windows wide open to reduce the heat coming from the floor and be able to get a coupe of hours sleep. The hotel should be closed and repaired. They should have taken the steps to relocate the customers to different hotels, as they are clearly aware of the issue. Do not stay in this hotel unless you want to be baked alive and barely sleep in the night!!
Stayed 2 nights in Mar 2022

4/10 Poor

Pauline

Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast was ok No heat Tuesday into Wednesday The room is not as nice for the price that you are paying for a hotel outside of Paris
Stayed 5 nights in Jan 2022

10/10 Excellent

MELESSIA, HARRISONVILLE

Stayed 3 nights in Nov 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

10/10 Excellent

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 4 nights in Dec 2019

10/10 Excellent

Ilmars

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel,good breakfast
Stayed 4 nights in Dec 2019