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Reviews of Home2 Suites by Hilton Charlotte University Research Park

3 out of 5
Home2 Suites by Hilton Charlotte University Research Park
625 Mc Cullough Drive, Charlotte, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 422 out of 704 reviews" "
Rating 8 - Good. 165 out of 704 reviews" "
Rating 6 - Okay. 52 out of 704 reviews" "
Rating 4 - Poor. 32 out of 704 reviews" "
Rating 2 - Terrible. 33 out of 704 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Clara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that was a bit disappointing was the breakfast selection, and only because I have dietary issues. For others, it was great.
Stayed 1 night in Apr 2024

10/10 Excellent

Tarisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Cammie Sifford front desk supervisor on 15 Apr 2024
Thank you for your stay!!

8/10 Good

Chavon

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from cammie sifford front desk supervisor on 11 Apr 2024
Thank you for your stay!!

2/10 Terrible

yejin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
terrible place
Stayed 2 nights in Mar 2024
Response from cammie sifford front desk supervisor on 5 Apr 2024
I do apologize for the inconvenience you received at our hotel. We make it our business that all guests enjoy their stay. We do appreciate your feedback and if you are ever in the area again, please give us another chance. Thank you and enjoy your day.

4/10 Poor

Sharon

Liked: Staff & service
Disliked: Property conditions & facilities
The air conditioning unit was so loud it was impossible to sleep well. It sounded like a vehicle was idling next to the bed. Also, the window shade was broken and would not go up or down. The bathroom was clean, but old and dated and could use an update.
Stayed 1 night in Apr 2024
Response from Cammie Sifford front desk supervisor on 4 Apr 2024
I do apologize for the inconvenience you experienced at our hotel. We make our business that all our guest our guest their stay. If you are ever in the area again, please give us another chance. Thank you and enjoy your day.

2/10 Terrible

yejin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed there for 4 days and the towels were never changed. It doesn't make sense that there is no service compared to the price.
Stayed 2 nights in Mar 2024
Response from Cammie Sifford front desk supervisor on 4 Apr 2024
I do apologize for the inconvenience you experience at our hotel. We make it our business that all guests enjoy their stay. If you are ever in the area again, please give us another chance. thank you for your business.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I totally enjoyed everything about my stay. The only thing is breakfast should last longer than 9:30.
Stayed 1 night in Feb 2024
Response from Cammie Sifford front desk supervisor on 24 Feb 2024
Thank you for your stay!

10/10 Excellent

Daniel

Travelled with family, Business traveller
Liked: Amenities
Polite front desk, clean rooms, ease of access to the highway.
Response from Cammie Sifford front desk supervisor on 19 Feb 2024
Thank you for your stay!

2/10 Terrible

ustacia D.

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After a certain time the outside door locks, even with someone at the desk they would sit there and watch you stand outside in the cold. Another guest had to open the door for me. Their facility indoor pool is out of services and this wasn’t noted on their website at the time of purchase. Days later after my stay I also saw an increase in charge for the rooms different from the charge locked in with Expedia. & the breakfast was nasty. Not worth the amount of money I paid.
Stayed 2 nights in Dec 2023
Response from Cammie Sifford front desk supervisor on 12 Jan 2024
I do apologize for your inconvenience. We lock our doors for security of our guest and employees. Also, I have noted on all websites that our pool is closed. If you have any concerns, please feel free to contact the hotel. Thank you for your stay!!

6/10 Okay

Kimberly

Stayed 5 nights in Dec 2023
Response from Cammie Sifford front desk supervisor on 5 Jan 2024
Thank you for your stay!

6/10 Okay

Nakia

Stayed 4 nights in Dec 2023
Response from Cammie Sifford front desk supervisor on 5 Jan 2024
Thank you for your stay

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Cammie Sifford front desk supervisor on 5 Feb 2024
Thank you for your stay

8/10 Good

Colleen

Stayed 2 nights in Dec 2023
Response from Cammie Sifford front desk supervisor on 24 Dec 2023
Thank you for your stay

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Internet connection a bit cumbersome but otherwise very nice, great value and very convenient. Will be back!
Stayed 3 nights in Dec 2023
Response from Cammie Sifford front desk supervisor on 24 Dec 2023
Thank you for your stay!!

4/10 Poor

Noah

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Cammie Sifford front desk supervisor on 24 Dec 2023
Thank you for your stay!

4/10 Poor

Heather

Stayed 3 nights in Dec 2023
Response from Cammie Sifford front desk supervisor on 24 Dec 2023
Thank you for your stay!

4/10 Poor

Robert C

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Amenities
The noise level during our stay sucked. Party down the hall, party up above us well into the night. Our room had torn pillow cases on, no condioner, no tissues, and no hand or face soap. Good thing we pack those ourselves. Toliet seat was broke, Lamp shades where dirty and broken or missing bulbs all together.
Stayed 1 night in Nov 2023
Response from Cammie Sifford front desk supervisor on 24 Dec 2023
I do apologize for your inconvenience. We make it our business that guest enjoy their stay. I have spoken with our maintenance team and housekeeping. We are in the process of uplifting our hotel. If in the area in the near future, please give us another chance.

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
It was a decent place to stay, but unfortunately, they had a power outage while we were there, and our stay wasn’t as comfortable as it could be.
Stayed 1 night in Nov 2023
Response from Cammie Sifford front desk supervisor on 26 Nov 2023
I do apologize for your inconvenience. Thank you for your stay.

10/10 Excellent

Lashawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good customer service and the room was spacious, clean and comfortable
Stayed 2 nights in Nov 2023
Response from Cammie Sifford front desk supervisor on 18 Nov 2023
Thank you for your stay

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from cammie sifford front desk supervisor on 11 Nov 2023
Thank you for your stay!

4/10 Poor

Greta

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Cleanliness needs much improvement. Our room smells of smoke on a 100% smoke free floor. Stains on the carpets. Walls needs clean. Beds are hard the air conditioner is loud. Would not stay her again.
Stayed 1 night in Nov 2023
Response from cammie sifford front desk supervisor on 11 Nov 2023
We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

10/10 Excellent

Treva

Stayed 2 nights in Oct 2023
Response from Cammie Sifford front desk supervisor on 26 Nov 2023
Thank you for your stay

6/10 Okay

Ashley

Travelled with family
Liked: Staff & service
Hotel was fine. Blackout blind was broken and wouldn’t go all the way down. There was mildew in the shower and the toilet handle was cracked but still functioned. A/C was loud. Could use thicker comforters on the bed. We could hear the people above us so the rooms are not very soundproof. Breakfast was average. The staff was very friendly and it was close to UNCC which is why we booked it. We usually stay at the Marriott, but it was full so this wasn’t really comparable.
Stayed 2 nights in Oct 2023
Response from cammie sifford front desk supervisor on 11 Nov 2023
We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

6/10 Okay

Jennifer

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from cammie sifford front desk supervisor on 11 Nov 2023
Thank you for your stay!

4/10 Poor

ANGELA

Travelled with family
Liked: Amenities
Property is great. Service is great. But Expedia CANCELLED our reservation so we paid double for a room!
Stayed 1 night in Sep 2023
Response from cammie sifford front desk supervisor on 11 Nov 2023
We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

10/10 Excellent

Weeble

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Tricia

Stayed 1 night in Aug 2023
Response from cammie sifford front desk supervisor on 11 Nov 2023
Thank you for your stay

8/10 Good

Veda

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Aug 2023

6/10 Okay

Taleb

Liked: Cleanliness
The Internet was not operating good Same I got room was very close to the elevator, this was not what I requested at checking in
Stayed 1 night in Aug 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2023

4/10 Poor

Helen

Travelled with family
Liked: Cleanliness, room comfort
Okay experience
My wife and I came for a one night stay. We weren’t able to check in early but it took 30 mins after check in time for us to get checked in. We have 2 toddlers who were getting very tired because it was their nap time. Room was clean. There is no conditioner provided only shampoo and showel gel. My key card did not work when I was outside by the pool area. Luckily, my wife was inside the indoor pool to let me back in. Breakfast was good. Easy check out.
Stayed 1 night in Jul 2023

10/10 Excellent

Brian

Stayed 1 night in Jun 2023

10/10 Excellent

ANGELA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Cammie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2023

2/10 Terrible

Thomas

Disliked: Room comfort
Disappointed
We did not stay, AC was sol loud we asked for a different room. None was available so we switched to a different hotel. Door lock strikeplate was missing even though the door locked.
Stayed 1 night in Jul 2023

10/10 Excellent

Albany

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Bridget
Bridget was an amazing host and made sure my stay was comfortable. she works extra hard making sure breakfast is ready and available for all guests.
Stayed 5 nights in Jul 2023

10/10 Excellent

Patricia

Stayed 1 night in Jul 2023

10/10 Excellent

fernando

Travelled with family
Staff was welcoming and very professional. The room was clean and comfortable.
Stayed 1 night in Jun 2023

10/10 Excellent

Francesca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness
Very friendly employees.
Stayed 1 night in Jun 2023

2/10 Terrible

Lukas

Stayed 1 night in Jun 2023

10/10 Excellent

Darrin

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything however I went down to get coffee in the evening and it was out.
Stayed 1 night in May 2023

6/10 Okay

Renae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

6/10 Okay

Sherri

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The place reeked of dog odor and air freshener trying to cover the nastiness! Cars were broken into the last night we were there (not ours fortunately) and the staff was very nonchalant about it. The blinds in our room were broken; the air conditioning unit was ridiculously loud...and this was in the second room we were placed in. The first room was filthy and smelled like someone had been smoking in it and they tried to cover up the odor AGAIN with more air freshener. VERY disappointed with this stay! As Hilton Diamond members this was a huge disappointment.
Stayed 3 nights in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

2/10 Terrible

louis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth the money !! Hilton are usually a lot better than this one..we were .given a handicap room with inadequate bathroom and told it could not be be changed.. Air conditioner in the bedroom made loud whistle noise all night..we had to turn it off and spend the night in a hot room ..we called down again and we were told nothing could be done..a room change was never offered..both treadmills in fitness rooms had error messages..out of coffee cup holders at breakfast..very disappointing 😩
Stayed 1 night in May 2023
Response from cammie sifford front desk supervisor on 29 May 2023
I do apologize for your inconvenience and thank you for your feedback . It is our goal to provide guest with a quality experience.

10/10 Excellent

Judy

Travelled with pets
Liked: Cleanliness, staff & service
We arrived with our dog and the staff were friendly and accommodating. The room was perfect for us and pups one night stay had a frig and little kitchen with microwave as described.
Stayed 1 night in May 2023
Response from cammie sifford front desk supervisor on 29 May 2023
Thank you for your stay

10/10 Excellent

Gwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to I 85 but quite.
Stayed 2 nights in May 2023

10/10 Excellent

alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best Hotel experience!
This stay has been the best Hotel experience for me! I have been recently traveling quite a bit and this has hands down been the best stay! I plan to stay here again when I come back to Charlotte next month. From the kind, lovely people who checked me in, to the cleanliness of the hotel! Even the area was cute and I felt safe! I honestly can't wait to stay here again!
Stayed 3 nights in May 2023