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"This hotel was such a pleasant surprise! Location was great- it was about a 15 minute walk from the train station and a 25 minute leisurely walk down the Thames to Westminster. I'd highly suggest the hop on hop off tours. They all pick up in that area. When leaving the hotel we were always greeted by friendly helpful staff. Taxis were there waiting, but word of advice- they are very expensive. Fare was 26💷 to go about 1 mile. There are quite a few restaurants nearby, but they are not budget friendly. I suggest traveling out of the area for food. The room was immaculate. Wonderful bathroom- rain shower/ handheld sprayer option. Water pressure and temperature was great. My only complaint is the lighting stays pretty dim. Speaking the lighting, the room has a cool feature with all the controls on one pad. Automatic opening/ closing the blinds, different lighting features (the "mood" feature was a cool twist). On the downside, the pull out couch was not comfortable at all. Mattress was super thin and every time someone moved it made loud noises. There was a hairdryer and iron/ironing board which was nice. The room service food was also pretty good and a good option if you don't feel like leaving. I would definitely stay there again! "

"Stay was very comfortable- my only complaint is they don’t have wash clothes to just wash our face. We had to use a corner of huge hand towel which was weird"

"Great location for the airport. Staff very friendly and helpful, but sometimes not enough staff at reception. The business centre, however, is still terrible. Only one computer was working and the issue of being able to access airline websites or emails is ongoing and nothing seems to have been done about it over the last few years. Not what one would expect of a Sofitel standard. "

"This hotel is amazing! The staff were friendly and helpful, the hotel itself is stunning and the location is awesome. The only downside to this hotel, and other buildings in the UK,is the absence of air conditioning. When we visited London it was in excess of 32C. The hotel does provide fans and heavy blackout drapery, but it was still stifling throughout the hotel. Overall though, I loved this hotel. Easy walking distance to dining, entertainment, shopping, cultural sights and train stations. Clean, modern rooms and amenities, with nice beds and pillows. Would stay here again!"

"Fantastic place to stay "

"Great location and clean rooms!"

"Very convenient location. Walking distance to the train station. "

"Excellent "

"The Waterloo station looks super close to hotel but it’s at least 5-10 mins walk FYI, due to the entrance being at a weird location. Otherwise location was great. Staff extremely responsive. We had a "