Firmdale hotels in Chessington, London

"I stayed here in February this year and while the hotel itself was lovely, the location great and a reasonable price for its location, there some niggles with service and the lifts that meant i gave it 3 stars. I am delighted to report that on this second visit the feedback Gave to the hotel directly has been taken onboard and all the issues I had were addressed. The rooms were spotless, comfortable and you would be hard pressed to find a comparable hotel in a central location cheaper."

"Cracking hotel for the price"

"Loved the hotel. It was clean food was good and walking distance to the underground and bus routes as well as many attractions. Satisfied with my stay. Next time in London I would definitely be staying there."

"Great stay. Amazing location. Lovely, clean rooms"

"Excellent service "

"Great property and staff!"

"This hotel was such a pleasant surprise! Location was great- it was about a 15 minute walk from the train station and a 25 minute leisurely walk down the Thames to Westminster. I'd highly suggest the hop on hop off tours. They all pick up in that area. When leaving the hotel we were always greeted by friendly helpful staff. Taxis were there waiting, but word of advice- they are very expensive. Fare was 26💷 to go about 1 mile. There are quite a few restaurants nearby, but they are not budget friendly. I suggest traveling out of the area for food. The room was immaculate. Wonderful bathroom- rain shower/ handheld sprayer option. Water pressure and temperature was great. My only complaint is the lighting stays pretty dim. Speaking the lighting, the room has a cool feature with all the controls on one pad. Automatic opening/ closing the blinds, different lighting features (the "mood" feature was a cool twist). On the downside, the pull out couch was not comfortable at all. Mattress was super thin and every time someone moved it made loud noises. There was a hairdryer and iron/ironing board which was nice. The room service food was also pretty good and a good option if you don't feel like leaving. I would definitely stay there again! "

"Stay was very comfortable- my only complaint is they don’t have wash clothes to just wash our face. We had to use a corner of huge hand towel which was weird"

"Great location for the airport. Staff very friendly and helpful, but sometimes not enough staff at reception. The business centre, however, is still terrible. Only one computer was working and the issue of being able to access airline websites or emails is ongoing and nothing seems to have been done about it over the last few years. Not what one would expect of a Sofitel standard. "